Hanoi Gratitude Hotel
Hanoi Gratitude Hotel
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 Hanoi Gratitude Hotel
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 Hanoi Gratitude Hotel
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Balcony/terrace Hanoi Gratitude Hotel
Balcony/terrace
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Superior Hanoi Gratitude Hotel
Superior
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Location
Excellent
8.9
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Hanoi Gratitude Hotel

Stay in the heart of Hanoi
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Excellent
From 469 reviewsSee what guests said
8.7
  • Airport transfer

  • Heart of the City

  • Currency exchange

  • Free Wi-Fi in all rooms

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Room choices
9.0
Excellent
Room comfort & quality
Deluxe
Deluxe
...
  • No view
  • 22 m²/237 ft²
  • 1 king bed
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Superior
Superior
...
  • No view
  • 21 m²/226 ft²
  • 1 queen bed
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Family Suite
Family Suite
...
  • City view
  • 38 m²/409 ft²
  • 2 king beds
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Suite with City View
Suite with City View
...
  • 25 m²/269 ft²
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Family Room
Family Room
...
  • 25 m²/269 ft²
  • Bathtub
  • 1 single bed and 1 double b...
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More about Hanoi Gratitude Hotel

More about Hanoi Gratitude Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
My Pho
50 mVietnamese
Cafe De home
60 mVietnamese
Juice
100 mVietnamese
Asian cuisine
Asian cuisine
Mrs. Phuong's Vietnamese Noodle Soup
60 mAsian, Seafood, Vegetarian
Thai Dat
70 mAsian, Barbecue, Chinese
Madame Hien Restaurant
70 mAsian, Gluten Free, Street food
Cafe
Cafe
Loading T
90 mCafe
Coffee Trung Nguyen
140 mCafe
Yummy Hanoi
180 mCafe, Fast food, French

What they offer

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What's nearby

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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (469)Booking.com Reviews (467)
8.7
Excellent
Filter by guest type:
Cleanliness8.7
Facilities6.1
Location8.9
Room comfort and quality9.0
Service8.8
Value for money8.7
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Showing 441 verified guest comments
12345
8.4
See from Malaysia
Couple
Superior
Stayed 2 nights in October 2017
Clean hotel with very helpful and friendly staff who speak English very well”
On the day we reach, the staff who speak fluent English welcome us with the drinks and proceed with checkin. Lobby is clean and comfortable, hotel is easy to find. Even through there's some payment issues as in the staff said they can't get the hotel fees from agoda, the staff explain and solve it patiently. Room is ok BUT is not the same as the photos showed in the website. The staff is helpful and warm as in she and another male staff bring us to make report at police station, when i told her we meet an old Hanoi fruit seller (on roadside, nearby Hang Da Market) who punch us when we refuse to buy her fruits. The staffs keep us updates on the police report on the next day too. Thumbs up to the staffs!
Reviewed November 24, 2017
1 traveler found this review helpful. Did you?|
7.6
Danvin from Malaysia
Business traveler
Deluxe
Stayed 2 nights in July 2017
Room was basic but the price made it great”
Good place to stay in old quarters ,value of money.
Reviewed July 20, 2017
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6.8
andrew from United Kingdom
Family with young children
Family Suite
Stayed 7 nights in May 2017
Very average”
The hotel was OK and staff were nice but the owner needs to spend some money on it. The shower is one of those rubber hoses from the bathtaps that I remember from the 1970s and there is no shower curtain. It is not designed as a wet bathroom as floor tiles are smooth & slippy. Aircon broke down on the hottest day in 15 years and the "technician" that came to fix it just fiddled with the remote and solved nothing, leaving us to sweat all night (no fan). Breakfast was basic and there was a huge resident rat living in the restaurant water feature (which was a huge bonus according to our young boy, but the wife wasn't as impressed). Wifi was good in the first room but when we were moved due to the AC problem it didn't work at all. Finally they offered an airport taxi service at nearly double the standard rate.
Reviewed June 08, 2017
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3.6
Chi from United Kingdom
Couple
Superior
Stayed 2 nights in May 2017
Don't let the pictures deceive you”
First off, this place is not 3 stars as advertised, it is 2 stars. You will see this on the plaque outside. Booked two rooms for a friend and myself. Arrived late and our rooms were as expected for the price. Not the cleanest but the biggest problem was a gap in the ceiling wall in both rooms, which creeped us out. The windows wouldnt shut tight, so mosquitos would fly in. The next morning I was asked by staff to switch rooms because of some urgent repairs that had to be made. They switched me to a room on the 2nd floor which was a little better but had a foul smell emanating from the bathroom. But the worst thing was the room next to me literally just started to get torn down by builders as I unpacked my bags. Despite both of us changing rooms, none of them had hot water for showering, strangely only the basins had acceptably warm water. We complained to staff, and there was always a reason. They were nice enough to apologise, but this place simply should not be open for business.
Reviewed May 22, 2017
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10.0
Peter from Australia
Solo traveler
Deluxe
Stayed 2 nights in June 2016
Central Huan Kiem”
Placed in the Old Quarter makes this a central hotel. Clean and comfortable with friendly staff and good food.
Reviewed May 06, 2017
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2.8
Caoimhe from United Kingdom
Couple
Superior
Stayed 3 nights in March 2017
Worst hotel I've ever stayed in!”
The bedroom only had one window which opened directly into the communal corridor, therefore no fresh air or natural light. The staff serviced the room and left the window and curtains open with our bags located right below the window, meaning anyone walking by could easily enter our room or simply put their hand in and steal our belonging. The bathroom had a foul smell and the tiles were old and grubby. The bath did not have any drainage so simply drained onto the floor below the bath and into a floor drain in the middle of the floor which was a bit disgusting. The air con basically does not work. The room is humid and left our clothes feeling very damp. At breakfast tea is served in chipped mugs and they tend to forget half your order. Quality of breakfast is very poor. And the top it all off, I returned to my room from breakfast to find one member of staff using MY nail varnish to paint her toenails and another using the toilet. When I complained to the staff on reception they said they would speak to the manager, but that was all I got. No apology, nothing. This hotel is a complete shambles, I discourage anyone from staying here. Frankly it's a horrible, depressing place to stay.
Reviewed March 24, 2017
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4.0
Hung from Australia
Solo traveler
Superior
Stayed 1 night in March 2017
Old and dirty steer clear.”
I do not recommend this hotel to anyone. Bed and bathroom is very dirty, airconditioning does not work, breakfast is horrible. Staff doesn't seem like they want to be there. Enough said.
Reviewed March 13, 2017
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10.0
stephen from United States
Solo traveler
Superior
Stayed 4 nights in January 2017
Great...”
Prime location, friendly staff, super value...
Reviewed January 26, 2017
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8.0
Philip from United States
Couple
Deluxe
Stayed 3 nights in November 2016
The bath tub/shower drain very slow to empty. One day the room cleaned very late in day.”
Overall OK.
Reviewed November 09, 2016
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8.0
siham from France
Group
Superior
Stayed 6 nights in August 2016
Great place especially for what you pay ”
Great place, great staff, great price!
Reviewed September 06, 2016
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7.6
Amit from Singapore
Couple
Family Suite
Stayed 4 nights in July 2016
Lovely stay but not as nice as photos.”
This was a nice hotel, but it's not quite as luxury as in the photos. We had a lovely stay.
Reviewed July 26, 2016
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8.0
lianghui from China
Business traveler
Superior
Stayed 1 night in July 2016
Good price”
Just like many Hotels in Hanoi, they sell the tours package when you just check-in, but the price always not so good. Should compare with more agents then make a decision.
Reviewed July 19, 2016
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8.4
Levi from Netherlands
Couple
Superior
Stayed 2 nights in July 2016
Nice Hotel”
Rooms are clean, breakfast is good and the beds are very comfortable. Staff is friendly but trying too hard to sell their tours which is a bit annoying. Wifi was very bad in our room, but good in the lobby.
Reviewed July 18, 2016
1 traveler found this review helpful. Did you?|
6.4
Kong from Malaysia
Business traveler
Superior
Stayed 4 nights in May 2016
Value for money at good location”
Room is OK but toilet is not clean. A lot of dirty stains on the tiles and bath tub area. It will also help if hotel can supply disposable slippers for guest
Reviewed May 30, 2016
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6.0
Ziqin from Singapore
Couple
Superior
Stayed 1 night in February 2016
My 3rd visit”
Staff, cleanliness and location
I would say this hotel is very basic, sufficient, nothing particularly great but nothing to complaint about either. You might like that there is an ATM machine right outside.. i like that they lock up the front door at the lobby with staff sleeping around the door. i do feel safe... however if there's a fire... you might try climbing out your window if you stay on low levels.
Reviewed February 24, 2016
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6.3
Richard from Germany
Solo traveler
Deluxe
Stayed 4 nights in January 2016
Decent hotel in a good location in Hanoi”
cleanliness,
Overall this is a decent place to stay when exploring Hanoi. It's near the old quarter, which is a great place to stay for party and cuisine. Rooms are pretty nice and equipped with old Thinkpad laptops, which I found surprisingly useful. The hotel offers day-trips and city-tours for reasonable prices -- but I guess most hotels in Hanoi do. I got mixed performances by the staff. Some are very helpful and friendly, others prefer to sleep in the lobby (at 11 pm, making it difficult/unpleasant to get in or out of the hotel in the night time). The restaurant is not recommended. The breakfast was below average with regard to the available items and the staff performance. I was not able to get dinner at around 8:15 pm, although the restaurant is supposed to be open until 9 pm. I'm a very light sleeper, and I noticed a weird subtle pulsating sound from within the building that never stops and can disturb light sleepers like me.
Reviewed January 19, 2016
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8.7
NHON from United States
Family with teens
Family Suite
Stayed 2 nights in December 2015
OK ”
A la cart Breakfast - Service Ễxcellent - Room condition not quite reflect photos posted!!
OK
Reviewed January 02, 2016
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9.7
Wu from Taiwan
Solo traveler
Deluxe
Stayed 1 night in December 2015
can hear noise from staff room in 3 floor”
clean, good location
clean, good location But in my room, I can hear noise from staff room in 3 floor
Reviewed December 24, 2015
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6.7
Ziqin from Singapore
Couple
Superior
Stayed 1 night in December 2015
Security”
ATM right outside, Safe, Clean
The hotel room is very clean with a nice bathtub. Every night the hotel will lock it's doors with chain and huge lock... when you come back late after Club, He will open the door for you. i found that very safe from intruders..
Reviewed December 21, 2015
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9.0
Babak from Australia
Solo traveler
Superior
Stayed 1 night in December 2015
Good”
Amazing breakfast, nice balcony
Reviewed December 05, 2015
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12345
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