Hanoi Gratitude Hotel
Hanoi Gratitude Hotel
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7.6
Very good

"We had a lovely stay."

Amit

|

July 26, 2016

Superior - Bed Hanoi Gratitude Hotel
Superior - Bed
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Lobby Hanoi Gratitude Hotel
Lobby
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Lobby Hanoi Gratitude Hotel
Lobby
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Outdoors/Exterior nature Hanoi Gratitude Hotel
Outdoors/Exterior nature
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Excellent
Location
8.9
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What guests are saying:
Our stay was pleasant and comfortable. We highly recommend this lovely hotel.
Jeff from Australia
Couple
We had a pleasant stay at the hotel. The staff was very kind and helpful. Airport pickup was well arranged and the location of the hotel is perfect
Matthijs from Netherlands
Couple
- Extremely pleased with the initiative and help rendered by hotel staff - Will definitely return to this hotel if I visit Hanoi again
Beatrice from Singapore
Group
Comfortable and clean rooms, excellent service, welcome drinks, complimentary fruits - we enjoyed our stay immensely.
Kunmi from United States
Couple
We arrived at the hotel at 4 am and we were immediately given the opportunity to check in. Very fast check in, nice breakfast and very helpfull staff. The hotel is centrally location and all major attention are just nearby.
Thomas from Switzerland
Couple
I loved my stay at the Hanoi City Palace. The location was very convenient and central, breakfast à la carte and very tasty, staff was extremely helpful and friendly. Would absolutely recommend this place!
Irina from Switzerland
Solo traveler

Hanoi Gratitude Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 474 reviewsSee what guests said
8.7
/
10
Exceptional room comfort and quality
9.0
Value for money8.7
Distance to city center0. Km
Location rating8.9
Nearest airportGia Lam Airport (VGL)
Distance to airport4.2 km
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
9.0
Excellent
Room comfort & quality
Family Suite
Family Suite
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 king beds
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Deluxe
Deluxe
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 king bed
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Family Room
Family Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 single bed and 1 double b...
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Suite with City View
Suite with City View
...
  • Room size: 25 m²/269 ft²
  • Shower
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Superior
Superior
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 queen bed
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Suite
Suite
...
  • Shower
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Deluxe Single
Deluxe Single
...
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    Basic Suite
    Basic Suite
    ...
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      Luxury Room Shared Bed
      Luxury Room Shared Bed
      ...
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        Superior Single
        Superior Single
        ...
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          What people love about the property

          • 6.3
            Good

            "Overall this is a decent place to stay when exploring Hanoi."

            Richard

            |

            January 19, 2016

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          More about Hanoi Gratitude Hotel

          More about Hanoi Gratitude Hotel

          10.0
          Exceptional

          "Prime location, friendly staff, super value..."

          stephen

          |

          January 26, 2017

          An overview

          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          My Pho
          50 m Vietnamese
          Cafe De home
          60 m Vietnamese
          The Leaf
          130 m Vietnamese
          American cuisine
          American cuisine
          Jalus vegan kitchen & cafe
          160 m American, Asian, Cafe
          La Place
          230 m American, Asian, Cafe
          Rosemary Kitchen & Sandwicherie
          240 m American, European, Vegetarian
          Asian cuisine
          Asian cuisine
          Mrs. Phuong's Vietnamese Noodle Soup
          60 m Asian, Seafood, Vegetarian
          Thai Dat
          70 m Asian, Barbecue, Chinese
          Madame Hien Restaurant
          70 m Asian, Gluten Free, Street food

          What they offer

          8.0
          Very good

          "Great place, great staff, great price!"

          siham

          |

          September 6, 2016

          Show less

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (474)Booking.com Reviews (1087)
          8.7
          /
          10
          Cleanliness8.7
          Facilities6.1
          Location8.9
          Room comfort and quality9.0
          Service8.8
          Value for money8.7
          Provided by verified guests of Agoda
          All languages
          All guests (474)
          All room types

          Show reviews that mention 

          Showing 444 verified guest comments
          12345
          9.7
          Exceptional
          Marcel from Canada
          Couple
          Superior
          Stayed 3 nights in April 2014
          Amazing 5 star customer service!”
          staff, location, amenities
          My personal best hotel experience ever thanks to amazing reception staff and management. Hotel has an excellent location for sightseeing in an old Hanoi part of the city. Extremely close to upscale restaurants and shopping. Room amenities are 4 star with large washroom with Jacuzzi style bathtub, room includes laptop computer. What made all the difference however and stay extremely enjoyable for my wife and I was extremely attentive reception staff who assisted us with every request (booking tickets to art venues, tours, motorcycle rental, train tickets, etc.). Amazing service and I would recommend this hotel to everyone!
          Reviewed April 28, 2014
          9.3
          Exceptional
          Thomas from Switzerland
          Couple
          Deluxe
          Stayed 1 night in November 2013
          nice ** star hotel”
          location, staff, room
          very nice hotel, centrally located. It is surprising that such a nice hotel is only rates 2 stars. Breakfast is simple (a la carte) but very nice and included in the room price. Rooms are very confortable and staff is very attentive. In fact, we returned to the hotel after 2 days and check in was done in a few seconds.
          Reviewed November 26, 2013
          9.0
          Exceptional
          Thomas from Switzerland
          Couple
          Superior
          Stayed 2 nights in November 2013
          Excellent ** star hotel”
          room, staff, location
          We arrived at the hotel at 4 am and we were immediately given the opportunity to check in. Very fast check in, nice breakfast and very helpfull staff. The hotel is centrally location and all major attention are just nearby.
          Reviewed November 26, 2013
          9.3
          Exceptional
          RUAIRI from Ireland
          Couple
          Deluxe
          Stayed 7 nights in October 2013
          Excellent value!”
          The staff were superb - attentive, helpful, professional in every way. The breakfast was really nice (best omelette ever). The room we changed to was comfortable and had a HUGE bed!
          We thoroughly enjoyed our stay here. Attentive, genuinely friendly staff, good breakfast, every support and advice possible. We booked two tours with them which were good value (Ha Long Bay and Tam Coc) and run efficiently, the manager personally escorted me to a nearby finance office where I could buy dollars to pay for my Lao visa and, when they found out it was our honeymoon, they decorated our bed with flowers and presented us with chilled white wine and a honeymoon cake! Two things to be careful of: firstly - whether in this or any other Wietnamese city hotel - the vast majority of rooms do not have windows. Even if the description says 'window' this may well be a window only a metre away from a blank wall. You need a room that says 'balcony'. We upgraded our room when we found this out (extra $10 per night) and it was well worth it. Secondly, Ha Noi is NOISY! By having a balcony room, there will be a lot of street noise, despite the double doors. Didn't really bother us and it was cool to sit there with coffee and watch the wondrous organised chaos that is Ha Noi's streets but that will depend on your own preferences.
          Reviewed November 16, 2013
          8.7
          Excellent
          Larissa from Australia
          Family with young children
          Deluxe
          Stayed 1 night in June 2013
          The staff went out of their way to help.”
          Friendly staff. Central location and value for money
          Staff were friendly and eager to assist use. They were happy to up grade our room when it was found that the AC was not working effiecently. They were happy to give advice on how to get to locations and suggest local restaurants to eat at.
          Reviewed August 27, 2013
          9.3
          Exceptional
          Karl from Canada
          Solo traveler
          Deluxe
          Stayed 1 night in May 2013
          A Quality Experience”
          Location, Comfort, Value
          I had a very comfortable and relaxing experience at Hanoi City Palace Hotel. The breakfast was nice and the staff helpful and friendly. Its central location made the major historical attractions of the Hoan Kiem/Ha Noi Cathedral district easily reached on foot. I recommend this hotel to people travelling to Han Noi.
          Reviewed May 14, 2013
          8.7
          Excellent
          Olivia from United Kingdom
          Couple
          Deluxe
          Stayed 3 nights in December 2012
          Great location, very helpful staff”
          location, clean
          The location is right in the heart if the old town. The rooms are a little clinical, however they are new and clean. The staff were amazing, even going as far as to walk us to the local fruit stall in case we got lost!
          Reviewed December 07, 2012
          8.3
          Excellent
          Kung from Malaysia
          Couple
          Deluxe
          Stayed 3 nights in May 2012
          Great hotel, excellent price, superb service”
          Good location and helpful staff
          Our rooms were spacious, and quiet away from the bustling streets of Hanoi. If I were to pick a fault, it would be that there are no local eateries close by. But within 15 minutes walking distance there would be quite a few places to choose from. Ask the friendly staff and they would sure provide you with instructions. Had a lovely trip and thanks to the staff again for helping us get tickets for attractions/tours.
          Reviewed May 14, 2012
          9.7
          Exceptional
          John from United Kingdom
          Couple
          Family Suite
          Stayed 1 night in March 2012
          Elegant boutique hotel, centrally located”
          First class service with a smile
          This is one of the jewels of the Hanoi Elegance chain of hotels. We have previously stayed at two of its sister hotels and this one is just as good. The friendly and considerate service is outstanding; the rooms are comfortable and well equipped; the decor and ambience give one a feeling of being in the lap of luxury, and yet at a very economical price; the location is in the heart of Old Hanoi's shopping district and within easy reach of the Cathedral and Hoan Kiem Lake.
          Reviewed March 23, 2012
          9.7
          Exceptional
          John from United Kingdom
          Solo traveler
          Deluxe
          Stayed 5 nights in June 2011
          Lovely little hotel with incredibly friendly staff”
          Lovely and comfortable. Staff the best in any hotel i have ever stayed
          Hotel in the heart of busy Hanoi Street showed its french influence. Room was well furnished and very comfortable. Laptop provided in room together with free wifi access. The staff were amazing, incredibly friendly and helpful. Breakfast choice was excellent and perfectly served. i have no criticisms of this hotel and look forward to my next stay.
          Reviewed July 18, 2011
          9.0
          Exceptional
          per from Denmark
          Couple
          Superior
          Stayed 1 night in May 2011
          Super well managed hotel and 5 star service”
          Staffs attention to details, termostat controlled shower/tub mixer, room colors and design, high end laptop available in the room
          my 2nd stay in this hotel and again have to compliment the manager on how he train the staff. they all go out their way to give the best service. was upgraded from superior to de luxe room. when departing for the train station they even sent a staff along to help to change the ticket vouchers for the real train ticket. all staff speak very good english.
          Reviewed May 16, 2011
          9.0
          Exceptional
          robin from Australia
          Solo traveler
          Superior
          Stayed 6 nights in November 2010
          excellent service good location”
          service, location, quiet room, pleasant surrounding, clean
          shower/hot water , fan air con unpredictable. Breakfast coffee could have been hotter.
          very pleasant stay in quiet non smoking room. Excellent service on all counts and reliable. Good breakfast. Good decor with attention to detail ie flowers and fruit in room each day. Clean Would stay here again and recommend to others.
          Reviewed November 24, 2010
          9.7
          Exceptional
          Ahcene from France
          Solo traveler
          Superior
          Stayed 2 nights in August 2010
          Memorable stay”
          Great staff that will do everything they can for their guests
          Cannot think of any
          The staff is really the strongest pros of this hotel. They were very friendly and service minded. The service desk will do everything to help you enjoy your stay in Hanoi and booking trips to the halong bay if needed. Location is great as in the heart of the old quarter. Check out the breakfast, it is one of the best we ever had in asia especially omelets and pancakes from the menu. I would recomend this hotel to everyone.
          Reviewed September 08, 2010
          9.3
          Exceptional
          Yuxian from Singapore
          Group
          Family Suite
          Stayed 4 nights in August 2010
          Great Hotel that exceeds my expectation”
          Cleanliness, Friendly and attentive staff, Decor, price, breakfast
          -
          When i book this hotel, I already had a certain level of expectations about this hotel as seen from the reviews and pictures and the price. The cleanliness, decor and helpfulness of the staff are all expected and within my expectation. What exceeded my expectation, however, is how attentive and friendly the staff are. Some other hotels i have stayed in have staff who are helpful but not as friendly. The staff in Hanoi elegance, however, are really friendly and that makes me feels very very comfortable. In addition, the hotel staff speaks great english, and i am truly impressed with that. The ambience of the hotel is also very good, not only the rooms but even the lobby and dining hall. I can just sit at the lobby and chat with my friend for 2-3 hours without feeling uncomfortable or out of place. Thank you Hanoi Elegance. You have been great!
          Reviewed August 29, 2010
          8.0
          Excellent
          Jennifer from United Kingdom
          Business traveler
          Deluxe
          Stayed 1 night in August 2010
          Very good value for money”
          The staff do everything they can for their guests
          The location of the Hanoi Elegance 3 could not be better. It is right in the heart of the old city and you can walk out of the door for shopping in the same street. It was a big room (not a suite) with a DVD player that didn't work and the strangest shower I have ever seen. Took me about 15 minutes to figure out how it worked - you needed a pilot's license to drive it. Overall the hotel is excellent value for money with a great staff. The main thing that would put me off going again was the noisy air conditioning that took 15 minutes to cool the room down.
          Reviewed August 29, 2010
          8.0
          Excellent
          Jennifer from United Kingdom
          Business traveler
          Stayed 2 nights in August 2010
          Second stay at the Elegance 3.”
          Location is great in old city.
          The air con!
          I went back to this hotel because the loation is perfect in the old city. I had the honeymoon suite as that was all that was available on AGoda (although the hotel was far from full). It was not a suite but was a large room and came with a complimentary bottle of wine which was nice. The staff went out of the their way to make one comforatable, and the breakfast is very good. The main downside was that the aircon is noisy and took at least 15 minutes to begin to cool the room down which is one factor that might make me look elsewhere nexttime.
          Reviewed August 24, 2010
          9.3
          Exceptional
          MICHAEL from Philippines
          Couple
          Superior
          Stayed 2 nights in October 2009
          Exceptional budget hotel in a great location”
          Small and compact, but not short on service, facilities and amenities. Good breakfast
          Rooms are small by any standard, but I guess that's to be expected
          I could feel the genuineness of the welcome given us by the Reception Staff. We were led to our room which contained everything you would need, from a 5-star hotel, but wait, this is supposed to be a 3-star hotel. Room was kept spic and span throughout our stay. Would come back and stay here again.
          Reviewed October 15, 2009
          9.0
          Exceptional
          Venir from Philippines
          Solo traveler
          Superior
          Stayed 3 nights in August 2009
          Nice boutique hotel; very friendly staff”
          Personalized service, nice (though limited) breakfast, good value for money, location
          Tucked into a row of stores (you have to look really hard to find the signage of the hotel)
          I liked the personalized kind of service that a boutique hotel like this one provides. I particularly liked the restaurant staff who served breakfast. They're very solicitous and provide quick service. The reception staff were also very helpful with selecting points of interest as well as in arranging sightseeing itineraries. Also, the hotel is located within a 10-minute walk to the central lake of Hanoi, where a lot of restaurants and bars are located.
          Reviewed September 02, 2009
          8.7
          Excellent
          Jennifer from United Kingdom
          Business traveler
          Deluxe
          Stayed 3 nights in June 2009
          Fantastic”
          Brilliant staff
          Noisy aircon.
          This is a very, very good hotel for the price - perfectly located in the old city. Good restaurants in the area as well as shops. The staff are the most helpful staff I have every met in a hotel. They cannot do enough for you, speak great English, and were beyond compare. The room was perfectly adequate. If you want a view, you are unlikely to get it here - mine was of a wall, but for the price you will not do better than the Elegance 3. I met other people staying in Elegance 2 and 4 and they were equally happy.
          Reviewed June 25, 2009
          8.7
          Excellent
          Jennifer from United Kingdom
          Business traveler
          Deluxe
          Stayed 1 night in June 2009
          You cannot go wrong with this hotel”
          The Staff!
          View of a wall
          The service offered in the Elegance 3 is quite wonderful with the friendliest most helpful staff who know where you are at all times and do everything possible to make your stay a good one. the location is perfect in the old city near shops and restaurants. I was on business and had everything I needed. The aircon was a bit noisy, but at this price, was the only issue really. Highly recommended. Breakfast was good, althoug everyone in Vietnam hospitality needs to learn to put some tea in the tea.
          Reviewed June 25, 2009
          12345
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          • Excellent location
          • St. Joseph's Cathedral (Nha Tho Lon)
          • Hanoi Railway Station is within 1.01 km