"Staff was kind and helpful."
October 21, 2017
Located in heart of Hanoi
Free Wi-Fi in all rooms!
|Value for money||7.8|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||4.1 km|
"Lovely hotel - comfortable bed, tea and coffee making facilities, balcony, warm shower."
April 1, 2018
"This is a nice small hotel ,right near the lake ,all the staff were so happy,helpful and professional and will definitely be returning again"
July 4, 2017
"Aside from that, location was great."
November 22, 2017
"The room is big and clean."
March 22, 2018
When visiting Hanoi, you'll feel right at home at Hanoi Heart Hostel, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Hanoi Heart Hostel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. 24-hour room service, 24-hour security, daily housekeeping, free Wi-Fi in all rooms, postal service are just a few of the facilities that set Hanoi Heart Hostel apart from other hotels in the city.
Guests can choose from 10 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hanoi Heart Hostel is an excellent choice for your stay in Hanoi.
"Staffs are very helpful and location at near lake"
January 29, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 2 year(s).
|Guest's age||Extra bed|
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Hanoi Heart Boutique Hotel
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I might have recommended it. Except they gave my room away for my first night. Yes, they got me a room in another hotel. But I paid for and had a confirmation for that hotel. Secondly, I ordered a taxi through them (pre paid) to take me to the airport. They forgot to order it. I ended up running late bc of that.
Terrible breakfast, bad service”
The hotel is in good location but just for those who just want to walk. Inconvenient for taxi or car waiting outside. The room is quite old and right beside the elevator so its very noisy even at night time due to the noise when the elevator is running. The staff are very unprofessional. We booked Triple room but they just put 2 bottle waters and 2 towels everyday. They said that they didnt have enough towels and gave us 2 terrible old ones. Breakfast was terrible, they tried to do like that so that we went out to have breakfast. The day we checked out, we left 2 sun glasses in room. When we got home, checked luggage carefully and informed the manager. They took action very slowly. 15 hours later, we got message from manager that they didnt find anything in room. Be careful with your belongings when you stay at this hotel. Its family business so nobody will be in charge if you have any problem during your stay.
Lovely hotel - comfortable bed, tea and coffee making facilities, balcony, warm shower. The kind man at reception went out of his way to make sure arrangements were confirmed for our bus journey the next day. We were sent off early with a packed breakfast and a warm goodbye. Very grateful for their hospitality.
Good location in the heart of Hanoi”
Although hotel located at the heart of Hanoi city but is quiet at night. The room is big and clean. It has a lift even though it is just a 2 stars hotel. Nearby hotel got many shops and restaurants which can easy access to. Due to early flight, we cannot have the breakfast at hotel, the hotel staff is nice to pack some bread, banana and water for us to take away to airport. If I come back Hanoi again, I will stay here again.
not bad ”
Awesome location, helpful staff.”
My girlfriend and I got in to Hanoi late and were dropped off in what seemed like some random street as it was 11PM, this was not the case!. We were ushered in by two members of staff, both incredibly nice, who took our bags upstairs to our room. The room itself was nice. It was not as bright as it looks in the pictures but that didn't surprise me. The bed is NOT rock hard! If you have been traveling in SEA you will know this is hard to find. It's still not the best but, better than most. The room was clean to SEA standards and the sheets were nice. The next morning we awoke to a bustling and busy street with plenty of places to eat and get coffee! This hotel is in a great location. It's just a block and a half from the lake, about 10 minutes walk to the busy bar streets. The Bahn Mi place right across the street is good. I would stay here again.
Clean, pleasant staff great location, nice breakfast, nit expensive ”
I’d certainly stay there on my next trip
good service and location”
staffs are very helpful and location at near lake
Great value for money”
We were really pleasantly surprised by our stay here. It was a lovely room, clean and friendly helpful staff. Good area for exploring town.
The hotel was not like highly-professional hotel, the staffs are just ordinary people maybe some travel agent sales, but they always greeted us everytime we passed the lobby with warm smile, and this is a plus point. Location is just quite big road so its easy to catch taxi or point the location with Uber. Breakfast was super delicious, they made the breakfast by order and tasted so good. Some improvement on furniture and cleanliness in the room are needed to avoid the hotel degrading fast. Maybe a minimalist style to consider when renovation needed in future time. Rest of things are all satifaction.
So easy to find the hotel as the location is good, you can find almost everything nearby. It doesnt look like a hotel as they also have a travel agency at the 1st floor. Its a bit misleading coz they said hotel but actually it should be a hostel. The restaurant is small, not well maintain and seems not many guest come and use it as well as having breakfast there. Found most of the cups were dirty so i have to wipe it first before i use it. But anyway the staff and (maybe) the owner were kind and helpful.
- Convenience location - Friendly & useful staff - Clean room
A nice Hotel near the lake”
we stay there 3 nights and it was good. The bed is confortable and the room clean, they come every day to clean the room. the breakfast provided have many different dish and tasty. I will recommend to you
Hotel is a little outdated (not as bright and shiny as the pictures online). Aside from that, location was great. Staff were helpful and spoke good English. Breakfast is basic. If looking for western options, pancakes and omelettes are available!
Nicer than most, 5 stars if they improve cleaning”
Like many, this place doesn't change bedding as a rule between guests. This was very obvious, because their king is a actually two twins pushed together. This creates a "crack" in which fun stuff can accumulate, on top of the bottom sheet, between the two mattresses. There were several guests worth of stuff when I checked in for my one night stay. Whatever, like most, I just slept on top of bed in my silk sleeping bag and was fine otherwise. Cleanliness elsewhere was "VN standard" for a budget hotel and met expectations. Staff was kind and helpful.
Nice little hotel”
Clean with great service. A budget hotel with an elevator on a quieter block in the Old Quarter. Construction noise is an issue, but the only complaint.
Close to everything, walking distance to attractions and within shopping/dining area. The staff are very approachable and responds immediately to your needs/request. There's construction going on beside the hotel which is a bit annoying in the morning but it's not the fault of the hotel.
Central and convinient ”
Everything positive. In the center of town, well equipped, has even an elevator for lazy moments ir handicapped people. Very nice staff. We even had a room without a real window but it did not bother us at all...
It's very clean room and good location. Staffs are very nice,friendly.
Stayed here several times. Perfect home away from home.”
We took many trips outside of Hanoi, but always returned to this hotel and felt like we were coming home. Staff was amazing and took care of us.