Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

Hanoi Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Hanoi Hotel has a car park right on site for maximum convenience. Parking is free for guests.

Wake up to a great buffet breakfast at Hanoi Hotel. There's an additional charge of 325000 VND for adults and 250000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Hanoi Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese and asian. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Hanoi Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.