Friendly staff”

Friendly staff and good hotel security. Opposite hotel there is a nail spa place which is good, friendly and affordable. I left my bottle of water (just mineral water bought from convenient store) and this nail spa bring to my hotel room accompany with the hotel security, really make my day!

Short and Simple”

I am pleased to say that this return stay to Hanoi Hotel after 2 years has not let me down. Services and staff performance has improved tremendously. Very customer oriented staffs that will go all out to serve and help. The only thing that remained unchanged, unfortunately, is the ageing old rooms that have been there for almost 20 plus years. I think with all the revenues and profits of the hotel company, it is time to overhaul the old rooms. if not, there are many options available such as Lotte Hotel, which I have stayed there since its opening in September last year that boasts rooms that are more modern and high floors similar to 5 stars hotel.

Comfortable stay”

This hotel is probably one of the oldest 4 stars hotel in Hanoi. Food is good and they even has a restaurant that serves very good Chinese cuisines. This hotel also provide currency exchange for most international currencies at very attractive rates. SIM card and top up cards are also available at their business centre. Good option for business travelers.

Great Hotel for Business Travellers”

It was my 3rd stay at Hanoi Hotel, everything was perfect. When I just arrive at the hotel, the bellboy checked the taxi meter and found I was overcharged. With the great help of the bellboy, I saved 100 K VND. Thanks a lot! Will be back again!

Simple hotel”

Hotel is simple for quick in , quick out. Room size is gd. Room is very clean. Comfortable bed. Chargeable wifi which is expensive when most other hotels gives free wifi. Good local breakfast. Customer service is politer

Good choice”

the hotel was nice and spacious. There were also many places to eat and to do things nearby. It had great features and amenities. The breakfast highly commendable. The staff were all very polite and friendly. I also liked the good location and proximity to lake hoan kiem and the downtown shopping areas. I enjoyed my stay and would certainly return to stay again.

good location”

We stayed at the hotel after coming back from Halong Bay. Hotel location was very good, close to everything. A lot of good restaurants nearby The staff were very helpful indeed when we arrived. The tour desk were very knowledgeable. Breakfast was good. Level of service was terrific. Will definitely stay at the hotel again

Nice hotel”

It's a nice hotel in a good location. Hotel facilities are good, well maintained. Hotel room is spacious, clean and well furnished. Hotel staffs are friendly, helpful and speak good English. Area nearby hotel has a lot of restaurants. It takes just around 10 minutes by taxi from hotel to Old Quarters and the lake. I'll definitely book the hotel again for my next trip to Hanoi.

Nice hotel”

It's a nice hotel in a good location. Close to a lot of restaurants nearby within walking distance. Hotel room is nice, spacious and well lit. Hotel staffs are friendly, helpful and speak good English. Hotel facilities are adequate and well maintained. Hotel room rate is pretty reasonable. I'm satisfied with my stay at the hotel. Will book it again for my next trip.

Good hotel”

Nice hotel with a good location. Close to everywhere and tourist spots. Short taxi ride 10 minutes to the lake, Old Quarters and tourist attractions. The hotel room is nice, medium size, clean and well lit. Hotel staffs are friendly, professional and speak good English. There are quite a few good restaurants nearby, within walking distance. Will stay at the hotel for my next trip to Hanoi

Lovely hotel with great facilities ”

The City Wing is a bit old but the room is still reasonably clean. The breakfast is reasonably good but little changes, so may be a bit boring if you stay longer period. There is a food court and you can have food at any time of the day. Overall it is comfortable to stay at Hanoi Hotel.

Good hotel”

The hotel is in good location, close to everywhere, restaurants, shopping malls, the lake and the old quarters. 10 minutes taxi ride to Old quarters. Hotel room is nice, clean and well furnished. The gym is good. Hotel restaurant is good. Hotel staffs are friendly, helpful and speak good English. It was a nice stay at the hotel. I would definitely book it again for my next trip.

Nice Hotel”

It's a nice hotel in a great location. The room is big and well furnished. TV has a variety of channels. Room rate is good price. Breakfast is good. Hotel has good gym facilities, including tennis courts, sauna and massage. There're a lot of good restaurants close by hotel area. Hotel staffs are friendly, helpful and speak good English. Will stay at the hotel again for my next trip.

Nice Hotel With Great Breakfast”

Use the hotel for my business trip. Hotel location is centralise with great access to other areas in Hanoi. Staff are friendly with well equipped facilities. Internet connection are available with a very nice posh restaurant for your morning breakfast.

Nice hotel”

It's a very nice hotel at a good price. Great location in central business district. The hotel is close to nearby restaurants. Walking distance to many places of interest, such as the supermarket, opera house. The room is nice, well furnished and clean. Gym facilities are very good. Hotel staffs are friendly, helpful and speak good English. Will stay at the hotel again for next trip.

good place”

location for business good.

good”

always satisficated

Acceptable”

The hotel is very run down, am located a non smoking room, but the room is fill with tobaco smell, terrible and gets worse at night. Lack of power supply plug, even around the work desk, have to charge my laptop in the mini pantry area where it’s mean for kettle.

Locstion is not suitable for sightseeing. Business is OK. ”

Cordial services from doormen/door woomen. First night assigned to a smoking room, originally booked for a nonsmoking room by hotel mistake. Second night changed to nonsmoking room. No applogy was expressed. Business center was helpful, but they charged 10USD for Tran ac tour. Is is 20 percent of the tour price.

Good for Business Travellers”

Location is quite central, along a busy buzzing street and able to get taxis for trips. Hotel is reasonably priced with good breakfast. Room facilities are satisfactory. There is a pub located below for a couple of casual drinks.