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Excellent



based on 396 reviews
  • Cleanliness 8.2
  • Facilities 7.7
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 8.0
  • Food/Dining 7.2
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Catherine from United Kingdom
Solo travelers
Deluxe City View
Stayed 1 night in April 2016
Good hotel excellent situation
This hotel is ideally situated right on the edge of both the old town and the lake. Excellent staff apart from the maid who left the bathroom window open and invited a host of mossies in! Hotel responded well to complaint and I was given free foot massage, laundry and taxi to the station. All facilities were excellent though breakfast was a bit limited for a 4* hotel. I was happy with eggs fruit and toast but some might like more choice. Overall I would recommend the hotel and will certainly stay there again when in Hanoi
Reviewed April 08, 2016

Chun from Australia
Couples
Imperial Suite
Stayed 3 nights in March 2016
excellent location and great services
Staffs were genuine and helpful. Great location, easy access to where we were planning to visit.
Reviewed March 27, 2016

boon from Malaysia
Families with young children
Deluxe City View
Stayed 1 night in February 2016
Good location
Location, cleanliness and staff performance
The staffs are very friendly and helpful. Hotel situated in strategic location and easy access to any famous shops/market within walking distance. Breakfast provided is less variety but good enough for all. Generally im satisfied with the stay we had.
Reviewed February 24, 2016

chang from Taiwan
Business travelers
Superior With Window
Stayed 2 nights in January 2016
Very well!
Hope come again in the future 😊
Reviewed January 29, 2016

adrian from United Kingdom
Couples
Imperial Suite
Stayed 2 nights in January 2016
Hanoi imperial hotel
Close to lake which is nice to walk around and close to small shops and restaurants
Customer service was incredible so helpful and so pleasant. The staff really make this hotel special
Reviewed January 13, 2016

James from Singapore
Business travelers
Superior With Window
Stayed 1 night in January 2016
Nice hotel in Old Quarters
Good location, great food and friendly staffs
Very pleasant stay in Hanoi here
Reviewed January 12, 2016

James from Singapore
Business travelers
Superior With Window
Stayed 1 night in January 2016
Nice hotel in Hanoi Old Quarters
Good location, great food and friendly staffs!
Very pleasant stay and friendly staffs!
Reviewed January 12, 2016

Per from Denmark
Couples
Imperial Suite
Stayed 2 nights in October 2015
Nice cosy and well run hotel in Hanoi centre
Friendly staff and perfect location close to Hoam Kiem Lake and Old Quarters with good value for money
Second stay here, and the stay was also this time very nice. The staff is nice and friendly and the room is fine. The location a couple of minutes walk from Hoan Kiam Lake and the Old Quarters is perfect for exploring the beautiful city of Hanoi.
Reviewed January 07, 2016

Han from Singapore
Solo travelers
Deluxe City View
Stayed 1 night in December 2015
friendly staffs
Good location. friendly staffs.spacious room.
Spent only a night in this hotel. Reception staffs were friendly and helpful. The room though not modern but was spacious and clean. Good location.
Reviewed December 21, 2015

Mardiany from Singapore
Groups
Imperial Suite
Stayed 2 nights in November 2015
Impeccable Service in Hanoi Old Quarter
Superb Service of hotel staff, attentive, helpful in tour arrangement and shopping enquiries. The hot stone massage at hotel is very good.
I booked Imperial Room but was given complimentary upgrade to Family Room for 4 nights. As Muslim, we have limited choice of food for breakfast. Nevertheless, we have bread, egg, cereal, muffin, fruits, tomatoes, cucumber and white porridge to eat. Most importantly, service is good and location of hotel is accessible to main attractions such as night bazaar, old quarter main shopping street, water puppet theatre, Hoan Kiem Lake etc..
Reviewed November 20, 2015


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