Perfect in every way”

The hotel is great but the staff are exemplary. Nothing is too much trouble and they anticipate your needs before you even think of them. I can't recommend this hotel, and others in group more highly.

Amazing hotel, great location, food and hospitality”

This hotel is on the border of the old and French quarters. As soon as we arrived they made us feel so welcome. The room was clean with a fruit basket in our room and 500ml water instead of the usual 350ml in other hotels in Vietnam. The breakfast was amazing, clean, fresh juices, tasty food, excellent bun bo and beef pho. The broth for both dishes were tasty. Amazing roof top bar with amazing views. Close and easy to walk to all the attractions. Great food recommendations by the staff who were very attentive and gave a personalised service. Vinmart supermarket just around the corner with an easy 3 minute walk. We had dinner at their restaurant which was fantastic and as hotel guests we received 20% discount. We would highly recommend this hotel and would stay here in the future.

Unreal Customer Service”

I have travelled quite a bit and have visited a lot of hotels around the world but the customer service my wife and i have received from La Siesta was absolutely unreal. The Hotel and its amenities are all fantastic but their customer service just blew me away. More so i experienced this across 3 of their 6 hotels in Hanoi (Diamond, Premium, Central) and each employee working there was absolutely fantastic with all their clients. La Siesta will always remain very close to our hearts and we will only be staying them whenever we visit Vietnam. We are extremely happy with La Siesta and would recommend it to everyone visiting Hanoi.

Excellent staff”

Apart from great breakfast, clean & spacious room, excellent location, the highlight of the hotel is the friendly staff all around the hotel, welcoming upon my arrival until I leave the hotel. Caring you for the stay every day in breakfast or return at night, especially Duy Dinh, hotel manager. He could call your name and chatted with you, caring you so much at Hanoi. Thanks for making my trip wonderful at Hanoi!

Exceptional”

I have to say this hotel must be one of the best hotel I have been visited from all over the world. Not only the room quality but the service quality from all staffs, such as Jenine and Duy are so excellent that turns your trip to be so amazing and unforgettable. I am looking forward to coming back soon!

Wonderful find in Hanoi”

We loved this hotel. The La Siesta chain in general is excellent (we also stayed at two other locations, including Hoi An). They had one of the best breakfast buffets I've had at a hotel and their service is great. The rooms were big and comfortable and most importantly quiet at night. We would stay here again.

Amazing service and staff”

My friend and I had small problem with the thermostat in our room and it required an engineer repair. The management arranged for us to stay at the newest hotel La Siesta Premier nearby. We were upgraded to a suite and enjoyed the same excellent level of service. The staff are incredible, so helpful and caring, they are a credit to the group of hotels. We went on a Halong Bay cruise where the WiFi was not great so one of the Diamond team( Oscar) checked us in for our flight and had our boarding passes printed along with the hotel car organised to take us to Hanoi. We loved our visit to Hanoi and one of the main reasons was our hotel stay.

Highly recommended”

We spent a week at the hotel in April 2019 and have no complaints whatsoever. The staff were delightful and could not have done more for us. They were attentive, efficient, friendly and professional throughout. The room we had, an executive suite, was superb and had every extra that you might need, with even a laptop provided. We ate at the hotel restaurant on 3 occasions and we were very happy with the choice and quality of the food. There is a Sky Bar that we visited in the evening with a good selection of beers, cocktails and spirits. The location of the hotel is perfect, being a few minutes walk from the Old Quarter and Hoan Kiem Lake. We are very happy to recommend this hotel to other visitors to Hanoi.

Nice location and good breakfast”

Had wonderful time in this hotel, staff s were excellent especially front desk

Top quality hotel ”

Hanoi La Siesta Diamond Hotel is a great hotel with friendly staff. It may not be top tier (i.e., Melia, Metropole, etc.), but it's nearly on their level and less than half the price. This is by far the nicest hotel I've stayed at in Old Quarter and would strongly recommend it.

Excellent staff! Good Location!”

Thanks Duy Dinh, Manager of the Hotel made us have a pleasant stay in the hotel. He remembered every guests name and greet us whenever he met us in the breakfast or returned to hotel at night. The welcome drinkupon arrival, fruits in room, delicious breakfast, cleanliness of room and cheerful staff made us feel great to stay in the hotel. We definitely recommended people to stay in this hotel when you are visiting Hanoi. Thanks again for all the staff of the hotel, especially Duy! Cheers

Great hospitality”

All stuffs are very kind, cleaness in hotel and convenient location. Also, brakefast buffet is very delicious. I highly recommend the hotel.

Exceptional”

I loved this hotel , great location , quiet rooms , lovely restaurant and really fantastic roof top bar , the staff where amazing , can’t recommenced this place enough

Fantastic Hotel, Great people. ”

Thank you to all the individuals who have helped us during our trip - You guys have been remarkable.

A wonderful stay”

Could not recommend this hotel more - the hotel service level is better than most 5* hotels I have stayed in across the world. From reception, to the breakfast and restaurant staff, they are dedicated to ensuring you have a wonderful stay. They also personally took us to the pharmacy and train stations when required - an added touch of class. Finally, the restaurant serves delicious food and the cocktails are amazing!

Exceptional”

Terrific hotel. Staff couldn’t have been more friendly and helpful. Learned our names immediately and always used them. Great top floor restaurant. Made flight connections for us. Easy late night airport pick up.

Sensational service”

I would thoroughly recommend this hotel to any staying in Hanoi . Close to the central tourist area the attention we received from all the friendly staff was absolutely 5 star . I couldn’t praise them highly enough. From the greeting on day one to the hotel providing a bell hop to help us negotiate boarding our train for Danang they couldn’t have been more helpful . Very impressed

Customer service at its finest!”

Our stay at La Siesta Diamond Hotel was more than we could have hoped for! As soon as we made the booking through Agoda.com, I got a confirmation email with instructions for Visa assistance & airport transfer. Very convenient services, I highly recommend! Upon arrival, we had a refreshing welcome drink and snacks, then we find out our room was upgraded! Michael at the front desk was incredibly helpful and welcoming! The next morning, we went upstairs for the buffet breakfast. Beautiful spread of food and Hana spoke to us about extending our checkout time and advised us of some activities to do since we only had a little time in Hanoi. She was so friendly and we wished we had more time in Hanoi. When we do come back, we will be sure to stay with La Siesta Diamond Hotel again!

Perfect”

We have stayed at 5 properties with EHG and found them all to be faultless. La Siesta Diamond was remarkable,from the moment we arrived to the moment we left we were treated as valued guests by every staff member we came into contact with. We have stayed in many hotels and resorts worldwide and I have to say EHG is by far the best we have encountered. Brilliant.

Best accommodation and best staff members in Hanoi”

Honestly we have traveled for over 10 countries and stay in many luxuries hotel such as Marriott , SPG series , SLH selectives and intercontinental series, however we never expect that La siesta diamond hotel is the most amazing , satisfied and warmest hotel we’ve ever lived. All the in front door receptionists really amazed us ,including Ruby who is really nice and fluently in speaking English, and the man (sorry we don’t see his name)who was in the July 21 and 22 night shift is soooo kind and even can speak a little Chinese and even remember our name ,the breakfast attendants Cristina and Xandra really made us a wonderful day with big smile and well caring service and also as for the young door man who has passion and Considerate action  to serve us. We can’t be satisfied more to all of the diamond well-trained and high quality staff members .We can say we do feel all of your service with heart and soul . Please give all my full gratitude to all of them .Also,it is my sincerest hope all of diamond staff members will be blessed and have nice everyday for their entire life.