Thanks for making my perfect family trip!”

Before booking a hotel in Hanoi, I searched many different hotels and read about their reviews. And I found out that La siesta Diamond Hotel got lots of good coments ,and people had such a good exprience with the Hotel. So I decided to stay one night at La siesta Diamond Hotel, and it was just incredible exprience! All of their staffs were amazing and their service was just so touching. My family room was upgraded to suite room, didnt have to go to the water pupet theater and wait to book tickets, great massage and could keep our bags and luggages at the hotel until we come back from Halong bay cruise tour. My famaily was so moved by what they helped us even after checking out their hotel. Thank you! La Siesta Diamond for making my family trip perfect! We hope to visit your hotel again :) By the way, the next day we stayed one night at Intercontinental Hanoi, but we didn't really like it there haha. Thank you again! Miran Jung

Fantastic service at boutique hotel”

Our stay at Hotel Elegance Diamond hotel was outstanding. I am a frequent traveler and seldom write reviews, but I have to share how much we enjoyed this hotel. First, the front desk staff service is top notch. They greeted us with hand towels and fresh watermelon juice as a welcome drinks while they quickly completed our check in. We arrived quite early (9:30am), and was very pleasantly surprised that they let us check into our room that early! The previous guests had left that morning for Halong Bay, so the room was vacated and already cleaned. Most hotels would have still made us wait until 11am, charged us extra, or not had the room cleaned yet. This was a MUCH appreciated opportunity to freshen up so we could get out to the streets of Hanoi and enjoy our day. We checked out early on our departure date for Halong Bay as well, hopefully this favor was extended to the next guest). The rooms were in very nice, clean condition. Bathrooms were large with hand painted ceramics (though shower head a bit low for Western men). They had a laptop available in the room with internet access, which was a nice touch that's found even at much more expensive hotels. Our booking of a "family" room for 2 people on Agoda was a great deal. The rate INCLUDED a breakfast buffet at the rooftop restaurant. There are 360 degree views of Hanoi city from the glass windows surrounding the buffet area. They have hot Western and Asian options, an extensive fruit and bread selection, juices, side salads, and desserts. In addition, they let you order one hot a la carte dish off menu for free (pancakes, eggs, etc) The buffet was enough to keep us going each day until dinner. I must also mention the great location -- we were literally two blocks from Hoan Kiem lake and the entrance to the famous red bridge. The Water Puppet Theater (highly recommend as top attraction in Hanoi) is just around the corner as well. We were able to walk almost everywhere from this location, except

Great choice for a relaxing stay in Old Quarter”

during our stay in hanoi, we spent 2 nights at the splendid star 2 hotel and 1 night at hanoi elegance diamond hotel. while the splendid was good as well and nearly half the price of hanoi elegance, we thought the quality of the rooms and breakfast at hanoi elegance diamond was 10 times better. rooms were tastefully done, shower was great, all amenities were modern and new, the restaurant on the terrace is great, breakfast was amazing and a massage at the siesta spa was just heavenly! staff were friendly and very helpful! location is perfect, just 2 mins from the hoan kiem lake. we were on a high floor, no noise at all. everything was a bit pricey though at the hotel compared to hanoi rates but coming from hk, we thought it was totally worth the experience. if you are looking for some romance and relaxation or just a clean and modern room in in the busy city of hanoi, this is a great choice.

Great hotel with lovely, impeccable service”

We fell in love with our deluxe double room the moment we saw it; although it was not very big, it was extremely comfortable and tastefully decorated. The in-room laptop with free wifi was brilliant as it allowed us to plan our trip ahead. We also loved the location - the hotel is tucked away in a quiet street while still being within walking distance (5-8 mins) from Hoan Kiem Lake. Best thing however was the unfailingly warm and helpful service. Everyone - receptionists, bellhops, hotel restaurant servers - had a ready smile and hello for us. Upon our arrival, we were given a free city map and escorted to our room by one of the receptionists, who explained the hotel and room amenities to us. Every time we appeared in the lobby, someone would enquire as to where we were headed and if we needed recommendations or assistance with getting a taxi. It also helped a lot that the reception staff could all speak good English. Even after we changed hotels (after an overnight trip to Halong Bay), Diamond's staff remained very friendly. We went back to ask if they had seen my missing bracelet, and the receptionist promptly made enquiries with the housekeeping. She told us she was worried for us as there had been an accident on Halong Bay and expressed her relief that we were ok. (All this was in contrast to the hotel we stayed at for our last 2 nights in Hanoi, where the staff were competent enough but not very approachable.) Our only regret was not being able to stay at Diamond for the entire duration of our time in Hanoi - although the difference in standard we consequently experienced made us appreciate Diamond more. On many counts (price, location, decor, comfort), Diamond is one of the best hotels we've stayed at anywhere, and for service alone, we'll definitely stay there again if ever we return to Hanoi!

Customer service at its finest!”

Our stay at La Siesta Diamond Hotel was more than we could have hoped for! As soon as we made the booking through Agoda.com, I got a confirmation email with instructions for Visa assistance & airport transfer. Very convenient services, I highly recommend! Upon arrival, we had a refreshing welcome drink and snacks, then we find out our room was upgraded! Michael at the front desk was incredibly helpful and welcoming! The next morning, we went upstairs for the buffet breakfast. Beautiful spread of food and Hana spoke to us about extending our checkout time and advised us of some activities to do since we only had a little time in Hanoi. She was so friendly and we wished we had more time in Hanoi. When we do come back, we will be sure to stay with La Siesta Diamond Hotel again!

the one who fall in love with bedding in La Siesta Diamond Hotel”

hahahaha!!! Because of excellent bedding(actually, my friend loved them more.), I had very deep sound sleep every night, followed by amazing and fabulous breakfast! Everything was very cozy and comfortable. I truly enjoyed staying there everything except the fact I couldn't have a smoking room or smoking spot in the hotel and a small fridge. It was a little uncomfortable to go all the way down to smoke. It might not be attractive to heavy smokers/travellers like me. The small fridge was not a big problem but I had to take all drinks out and put my drinks in. lol Overall, it was one of greatest hotels I've stayed and I'm defenitely sure I will visit Hanoi La Siesta Diamond Hotel again!!

Most friendly staff”

The La Siesta Diamond Hotel in Hanoi is located in the Old quarter, only a couple of minutes walk from Hoàn Kiếm Lake. It is a boutique hotel without some of the facilities some of the large hotels have. However, the personal service from the staff makes up for the lack of facilities such as a gym or a swimming pool. The friendly service started as soon as my wife and I entered in when we were offered a drink and some fruit to enjoy and relax while they were processing our check-in. They also gave us some suggestions on where to go and what to eat. From then on, they always looked after us in every way from booking tickets and tours, to checking in our onward flights. Worth particular mentioning are Hanh and Huong at reception who always greeted us happily every time we walked past. The other person worth mentioning is Duy, the restaurant manager during breakfast. Apart from remembering our names, he would always give us advice on what to do and see everyday.

Best accommodation and best staff members in Hanoi”

Honestly we have traveled for over 10 countries and stay in many luxuries hotel such as Marriott , SPG series , SLH selectives and intercontinental series, however we never expect that La siesta diamond hotel is the most amazing , satisfied and warmest hotel we’ve ever lived. All the in front door receptionists really amazed us ,including Ruby who is really nice and fluently in speaking English, and the man (sorry we don’t see his name)who was in the July 21 and 22 night shift is soooo kind and even can speak a little Chinese and even remember our name ,the breakfast attendants Cristina and Xandra really made us a wonderful day with big smile and well caring service and also as for the young door man who has passion and Considerate action  to serve us. We can’t be satisfied more to all of the diamond well-trained and high quality staff members .We can say we do feel all of your service with heart and soul . Please give all my full gratitude to all of them .Also,it is my sincerest hope all of diamond staff members will be blessed and have nice everyday for their entire life.

Petite but Elegant”

This is my first time landing in Hanoi. This hotel has genuinely offer his excellent service. I was surprised by the very fresh watermelon juice as a welcome drink, and the hospitality of the hotel's staff at the receptionist. Besides speaking a very good English, they are very helpful in offering the tour package and also show me where to go in a very crystal clear way. One tiny things but last forever in my memory is the amenities of the bathroom. I love the smell scent of the soap and also the shampoo. It has a very unique traditional Vietnam style. Love them much! Located in the Old Quarter Hanoi, this hotel is just a few steps to Hoan Kiem Lake which will give you old time and romantic view of Hanoi. Next time I visit Hanoi, I will definitely stay at Hanoi Elegance Diamond Hotel. Excellent!

Small room but clean and modern, with great staff”

Hanoi Elegance Diamond Hotel is conveniently located in the Old Quarter, near the Hoan Kiem Lake neighborhood. Hanoi Elegance is a small chain and they also have a few other hotels named after gems in the Old Quarter area, all centrally located. From the outside, they all seem relatively modern (compared to other hotels/hostels that are scattered throughout the Old Quarter) so it might depend on your location preference. The staff at Hanoi Elegance Diamond Hotel are all friendly, fluent in English, and quick to help and recommend. At check-in, you'll get an orientation and a city map, and this is invaluable.

Elegant in Every Way”

We enjoyed everything about this hotel from the moment we arrived until we left 5 days later. The staff were fantastic, very friendly helpful and happy. The room was lovely and we all enjoyed it even though we were sharing with our 12 year old daughter. She really appreciated the bath and the lovely orchid in the vase by her bed. The La Siesta spa package we chose was very relaxing and enjoyed by all of us too. A very nice way to spend 3 hours on a Sunday afternoon after two days of all-day walking around Hanoi. My husband enjoyed it more than I am sure he will let on to his Rugby mates! The breakfast selection was very tasty and my poached eggs were perfect with the most orange yolks I have ever seen. We also ate at the Gourmet Corner or the rooftop terrace for lunch and a number of dinners. We chose Vietnamese food for lunch and dinner and it was always delicious and beautifully presented. The whole experience at Hanoi Elegance Diamond hotel was elegant in every way, a wonderful place to stay.

Unreal Customer Service”

I have travelled quite a bit and have visited a lot of hotels around the world but the customer service my wife and i have received from La Siesta was absolutely unreal. The Hotel and its amenities are all fantastic but their customer service just blew me away. More so i experienced this across 3 of their 6 hotels in Hanoi (Diamond, Premium, Central) and each employee working there was absolutely fantastic with all their clients. La Siesta will always remain very close to our hearts and we will only be staying them whenever we visit Vietnam. We are extremely happy with La Siesta and would recommend it to everyone visiting Hanoi.

Great location, great service, great rooms”

really nice boutique hotel within easy walking distance of the old quarter, hoan kiem lake and the french quarter. the rooms are comfortable, well equipped and tastefully decorated. even though we had a deluxe double and not a suite, it was plenty spacious enough. we had previously stayed at the sister hotel, the elegance ruby, which we thought was the best in hanoi, but having now stayed at the elegance diamond, we can say that it's just as good! an added plus at the diamond is the top floor restaurant with spectacular views across the city, including over the hoan kiem lake and the red river.

Very good service for Hanoi Elegance Group. ”

Can't praise enough of the staff and service rendered to my family. Their service from bell boys to their managers are excellent. We have booked Diamond but due to our own booking mistake, we were not catered the room we wanted. The Diamond Manager(Binh) was extremely helpful and gave us 2 connecting rooms at their newly opened La Siesta branch to cater to my family of 4. Staff at La Siesta were all very resourceful and accommodating. Very satisfied with their service which is better than any 5 star hotels. We strongly recommend the Hanoi Elegance hotels groups.

Great location”

I stayed at both the Diamond and Trendy hotels in Hanoi. Both belong to same La Siesta operation. Both were excellent! I booked by price so got smaller room, but it was clean, comfortable with complimentary items and amenities. Staff is incredibly nice and helpful and reception speak excellent English.. Diamond is more conservative in style, is very close via walking to Sword lake and its sites. Trendy is also in old quarter area but further from lake. I think surrounding restaurants and boutique shops made it equally or more fun to walk and explore. Hotel also helped with seamless transport to Emeraude Halong Bay cruise. I would/will book here again!

The Staff!! Your will understand why they scored high in reviews ...”

There are numerous hotels in Hanoi especially at the Old Quarters. The differentiating factor, I believe, lie in their staff. From the time we stepped in to the time we left the hotel to head to the airport, 'Exceptional' is the word to describe the service of the staff. As I came from staying in the famed Intercontinental Westlake Hotel before La Siesta, apart from the size of the hotel, La Siesta receives all thumbs up with their warm and personal service. They make you feel at home as they recognise you and are attentive to your needs! As I have informed them that I would be celebrating my birthday with my mum, they gave me a very lovely cake and a decorated room, together, with staff singing a birthday song for me. I am totally impressed. I booked a family room, the room is spacious and clean. Very comfortable for my 4 night stay. Hotel is within walking distance to Shadow Puppet Theatre and the lake area. Breakfast was great too! Now I understand why they scored high in reviews!

Exceptional”

This is my 3rd time at this hotel group in Hanoi already. Upon arrival, I could imagine of what to expect from my stay at La Siesta Diamond already. Everything seemed to be as great as previous experience. However, I’d like to add some points which I forgot to mention in the comment form. 1. Whenever the room upstairs use the toilet, I can hear the flushing water so clearly. 2. The door of 707 – even when I closed I, it’s possible to hear the room 708 talking. It was annoying during the first night. After the guests in 708 checked out, I found better peace. I believe the door is not very well equipped & sealed with rubber/silicone. 3. the toilet cleaning hose, water pressure was too strong.

Amazing staff and lovely hotel make this place first rate option”

The staff and facilities (and cocktails!) at Hanoi La Siesta Diamond are absolutely top notch. We arrived in Hanoi under a bit of a cloud (my travelling companion had a bad chest infection) and the staff absolutely bent over backwards to ensure we got to a hospital, she was comfortable, she had ginger tea on tap and that we never got lost (and, considering our sense of direction....was quite a feat). The breakfast buffet/options were lovely. I can particularly recommend the Bun Bo...super delicious. I would highly recommend this hotel to anyone travelling for business or pleasure.

Gracious Service and Great Food ”

Wonderful, little hotel, close to the lake. The Covid crisis was just starting as we stayed there and we felt secure and well taken care of. It has a penthouse restaurant with views and a cool, roof garden bar. There was a very talented female singer performing while we were there . Great dining and gracious service. As we departed they gave us a little handcrafted gift of a string of fabric birds. It was a sweetest gesture and, like swallows, if we ever return to Hanoi, we'd be happy to nest at the La Siesta Diamond hotel again.

Fantastic all around”

My husband and I had a great stay at La Siesta Diamond. Located right in the heart of the old quarter and a couple blocks from Kiem Lake, you really can't beat it. Room was spacious, comfortable bed, great shower. But the real standout of this hotel is the staff- they really go above and beyond to make your stay not only comfortable but like you are at home with family. We had the pleasure of meeting the receptionist Anna on our arrival and she really took care of us, I'm talking walking us down the street to the best coffee shop in town and setting us up with 2 great tours, a night time food tour and a day trip to Tam Coc. Really can't recommend this place enough.