Very good 7.6
Based on 319 reviews

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Very good

based on 319 reviews
  • Cleanliness 7.2
  • Facilities 8.1
  • Location 8.0
  • Room Comfort/Standard 7.7
  • Service 7.9
  • Value for money 7.9
  • Food/Dining 6.8
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Jo from United Kingdom
Stayed 4 nights in April 2016
A perfect little place
Stayed here for our 5 night stay in Hanoi and were very pleased. The staff, Stephen and Minh in particular, went out of their way to help us. The hotel is on the edge of the old quarter so is easy to find and for taxis to get to. The rooms were good and have recently been upgraded. We had a room lower down which was fine but I think the higher floors may have been quieter, further away from the very noisy old quarter. I'd recommend this hotel.
Reviewed April 10, 2016

Derrick from Singapore
Stayed 3 nights in March 2016
Great value for money
To each his own as far as reviews and expectations are concerned ... but seriously for this price, I think the hotel delivered more than satisfactorily. We got a nice big room that was, in my opinion, beautifully decorated, and a decent firm mattress to sleep on. A modest but decent breakfast was included. The hotel location was great , just on the fringes of the Old Quarter so walking distance to all the little streets and down to Hoan Khim Lake. We thought staff service was generally excellent, and in particular to Minh the customer service manager, and Vin the customer service executive. Both were always ready to be of assistance. We would stay here again.
Reviewed March 09, 2016

Todd from Thailand
Stayed 1 night in January 2016
New and beautiful room. Excellent customer service
My room was huge with new decoration. All is new, hot water worked very nice. Staff at the hotel was friendly and helpful. Breakfast is the best.
Reviewed January 26, 2016

Tobias from Austria
Stayed 1 night in December 2015
Excellent value. I will come back
breakfast is delicious, staffs are friendly
This were second time I visited Hanoi, I chose Hanoi Old Quarter hotel by recommendation from my friend. This hotel is new, huge room and nice shower. The staff are friendly and helpful. I decided to extent to stay here 1 more night before leaving to Bangkok. Breakfast is very good. Club sandwich is delicious.
Reviewed January 17, 2016

Peter from Australia
Solo travelers
Stayed 4 nights in December 2015
Comfortable clean and friendly
Omelettes nicest breakfast. Bathroom good. I like semi-firm bed so suited me.
I found the staff friendly and the room spacious for my needs. Everything worked and comfy. I recommend asking for rear room as quieter than front. The rooms with view just look onto noisy expressway,
Reviewed January 09, 2016

Malissa from United States
King Classic
Stayed 4 nights in December 2015
this was a terrible experience. hotel mgr tries to convince you of how bad the pick picketers are on the street.
Reviewed January 06, 2016

Jennifer from United States
Solo travelers
Stayed 1 night in May 2015
Could use a real deep clean
Nice staff, location OK, elevator
Unfortunately this hotel (or my room at least) is very dirty. Yes, they have people come every day to make your bed, but the grime on the walls of the bathroom and bedroom is simply not acceptable for a hotel with a 3-star rating. Noticing brown spots on the bathroom wall, I wet a piece of toilet paper and they came off - these are stains that could easily be removed with a bit of elbow grease and some soap & water, which makes you wish the hotel would just get in there and really clean the darn place! Soap scum on the shower walls, dust on the door moldings... Anyway, my other grievance was the bed was simply sitting on the floor- no bed frame, nothing. I get that in certain Asian cultures a bed on the floor was normal, but with a Western-style box spring and mattress, you want the bed elevated off the floor to allow for ventilation, which is hugely important in humid conditions to avoid mould. (Never mind aesthetically you want it off the floor to avoid looking like you're in a frathouse...or a flophouse!) I peeled back the sheets and noticed a lot of stains around the edges of the mattress, not sure if it was mould or something worse (evidence of bed bugs?). Needless to say, I slept in my sleep sack for 3 nights. Nice staff at the front desk, really a shame the hotel is not being well maintained because with a real cleaning and investment in furniture (like a bedframe!) it would be a good choice - it's near the Old Quarter and right on Hanoi's famous "coffee street."
Reviewed June 15, 2015

casey from Canada
Solo travelers
Stayed 3 nights in May 2015
The girl who needed a charger and gave a bracelet.
Staff,air con,bed sheets
Reviewed May 29, 2015

sheila from United Kingdom
Stayed 1 night in May 2015
Despite pre booking room they did not have a room available. No appology offered. we were given a poor quality dismal room at another hotel. Would not advise booking this hotel
Reviewed May 25, 2015

Chinh from Vietnam
Stayed 1 night in January 2015
Best staff ever in Vietnam - a pleasant stay
staff, location, service
All staff are friendly, polite. I booked a good tour with them to Halong bay. It is wonderful time. Room is large with good view.
Reviewed May 24, 2015


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