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Excellent



based on 483 reviews
  • Cleanliness 8.6
  • Facilities 7.6
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for money 8.7
  • Food/Dining 7.4
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Linh from Vietnam
Groups
Superior
Stayed 3 nights in February 2016
Good
Good
Reviewed February 16, 2016
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WARIS from Thailand
Solo travelers
Superior
Stayed one night in February 2016
Location, Clean room
Location is close to shopping and night life area. Breakfast is ok. Room is comfortable for 1 person.
Reviewed February 14, 2016
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KAH from Malaysia
Solo travelers
Superior
Stayed 3 nights in February 2016
New hotel and clean hotel.
New. Lift. Clean
Had a wonderful stay here. The hotel is rather new. Lift available. Adequate breakfast. Good room size. appreciate the windows facing the ventilation shafts as they try their best to provide this being in the old quarters where the houses are usually long with limited window space. Clean bathroom and house keeping do come in daily for replenishing stuffs in the room. Location in the heart of old quarters.
Reviewed February 08, 2016
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Calum from Australia
Solo travelers
Deluxe No View
Stayed 3 nights in January 2016
Perfect
Fantastic little boutique hotel. Lovely staff...great central location in quiet street...modern clean rooms. Everything was perfect! This place is above all in its league and I will definitely stay here again.
Reviewed January 30, 2016
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Jason from United States
Business travelers
Superior
Stayed 3 nights in January 2016
Best staff in Viet Nam
The staff, the breakfast, the location
Bellman went way above and beyond to retrieve my iPhone that accidentally fell down 4 floors into an air conditioning passageway. Breakfast was good, location is excellent. Only weak point was the bed was a bit hard. But at this price point and comparing to many other local hotels, the Hanoi Romance is a winner!
Reviewed January 13, 2016
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pascal from Australia
Business travelers
Deluxe No View
Stayed one night in December 2015
Staff will rip you off read the fine print
Not the staff
Hotel itself was good but IF you book a trip read and re read the fine print otherwise they will rip you off
Reviewed January 03, 2016
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Phung from Vietnam
Business travelers
Superior
Stayed 4 nights in December 2015
Nice hotel with great location
Lovely boutique hotel. Staff are very polite. Great location
I stay at Hanoi Romance hotel every time travel to Hanoi for business. Nice hotel with great location just few steps from Hoan Kiem lake. Excellent staff, good breakfast, clean. I love this hotel.
Reviewed January 02, 2016
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KENG from Malaysia
Families with older children
Deluxe No View
Stayed one night in December 2015
Clean Friendly Strategic Location, Value for Money
Clean, Very Friendly Staff and very Strategic Location
Very Satisfying Stay, Clean Room, Very friendly Staff, Great Location, Value for money...Look no further.
Reviewed December 27, 2015
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KENG from Malaysia
Families with older children
Deluxe No View
Stayed 3 nights in December 2015
Clean, Friendly, great Location and Value for mone
1. The hotel is clean, bed soft and comfortable. Staff very friendly, breakfast really good. Location perfectly strategic, right in the most popular part of the old quarters. Plenty of shops nearby.
It was one of the most pleasant stay with the friendly staff always making sure all your needs are quickly taken care of. They will help out in everything you need such as air port transfer, tour arrangement and advise on shopping and eating. Really hard working staff committed to making sure you had a pleasant stay. The rooms are really clean, bed comfortable and quiet Air Cond and hot running water all the time. The free wifi was really fast, the flat screen tv with satelite channels such as discovery channel, BCC were really useful. The strategic location of the hotel right in the most popular section of the old quarters means just a few steps into the midst of joy and the best entertainments the old quarters offers. The Thang Long Water Puppet theater is just round the corner. Plenty of restaurants recommended by Trip Advisor, with balcony and great view of the Hoan Kiem Lake. You can't ask for a more strategic location. Everything you need for a great stay, this hotel can help you get it. Its really value for money.
Reviewed December 27, 2015
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Stephen from Australia
Couples
Deluxe No View
Stayed 2 nights in December 2015
Good Hotel
Staff at Front office, Location, Room
We were greeted on the street near the hotel by the concierge and the manager they took us to the hotel and showed us on the map where things are located and where to go and see. We were impressed with the staff the whole time they were very friendly and helpful. We would definitely stay there again.
Reviewed December 25, 2015
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