Recent customer comments

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Very good

based on 438 reviews
  • Cleanliness 8.2
  • Facilities 8.0
  • Location 8.2
  • Room comfort and quality 8.2
  • Service 8.3
  • Value for money 8.1
  • Food and dining 6.9
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Joey from Canada
Deluxe City View
Stayed 3 nights in July 2015
good experience
good wifi connection, informative and helpful staff, tasty breakfast
Reviewed July 19, 2015

Marisa from Philippines
Family with teens
Superior Double or Twin
Stayed 3 nights in July 2015
Stay at the Hanoi Royal Palace Hotel
value for money, friendly and helpful hotel staff named Tony, good hotel location
Pleasant stay. If not for Tony, we will not get a good tour package. It is the only hotel (among the hotels we stayed in even in other countries) that gave away gifts at the end of the stay. Highly recommended budget hotel, real value for money.
Reviewed July 07, 2015

Abdul from Singapore
Deluxe City View
Stayed 1 night in June 2015
Thank you to the staffs
Staffs, location and room
It was great! We came back from halong bay that day and it was my partner's birthday the next day. They surprised us with balloons and it was really nice of them. It was the perfect welcome after our long trip from halong bay. Everything else was good. Location, food and room was good. Although our bathtub, there was no stopper. It's a small issue as we were already leaving soon when we realized it. All in all, excellent stay thanks to the staffs!
Reviewed June 19, 2015

duy from Vietnam
Business traveler
Superior Double or Twin
Stayed 1 night in May 2015
Reviewed May 14, 2015

Renee from Australia
Superior Double or Twin
Stayed 3 nights in April 2015
Stay in Hanoi
the staff and room were nice, and great location
I stayed with a couple of friends, staff were nice and hotel was clean, easy walking distance to the cathedral, night market and lake. if your wanting to book a tour go through a tourist office on the street as the hotels pricing was over double and DO NOT book buses/trains through them, book it yourself. We booked three buses and 1 train and two of our buses werent booked at all!! We had to change days,times and pay extra to get where we needed to go.
Reviewed May 05, 2015

GEORGE from Australia
Deluxe City View
Stayed 5 nights in April 2015
helpfull staff goob location good tours
Nice place
Reviewed April 20, 2015

GLADWIN from Philippines
Family with teens
Superior Double or Twin
Stayed 2 nights in April 2015
Good value for money
Good location, comfort, cheap price
The location is good which is near Hoan Kiem lake. The rooms were clean and nice with comfortable beds though the building was quiet old. The free breakfast was great. Most of the staffs were friendly and helpful except for one rude male receptionist. During our stay the guy had scratches in his arms and face probably sustained from a motorbike accident. I hope the hotel management will give him proper training on customers service.
Reviewed April 20, 2015

Damon from United Kingdom
Deluxe City View
Stayed 1 night in April 2015
A small clean hotel with great staff
staff, cleanliness, jacuzzi
The hotel was small clean and not far from the old quarter (though not that close to the area north of the lake which is more vibrant) . We arrived at 10.30am and had to wait 30 minutes for our room while we waited they kindly gave us a free breakfast. The staff were very helpful with a reasonable though not excellent command of English but they really bent over backwards to help whether it was carrying the bags, storing bags while we went to Halong Bay or when we lost some keys searching everywhere and finding them. Look its not perfect and if there are many people down for breakfast you might have to wait, it's clean but not modern but has good cable channels and a nice Jacuzzi bath. For the price we thought it was great value
Reviewed April 18, 2015

carolina from Singapore
Superior Double or Twin
Stayed 2 nights in March 2015
Good location and Kind staffs
Hotel is in good location. Walking distance to souvenir stores, Cathedral, Lake and Water Puppet. The staffs are all kind and very helpful especially Jennie and Tony. Thank you very much!
Reviewed March 30, 2015

Neville from Netherlands
Solo traveler
Superior Double or Twin
Stayed 1 night in March 2015
Bed, Shower and TV
Very good service in the Hotel. But lots of criminality in the area. So thats to bad. The room is clean, big got a computer and the most comfortabel bed i had in asia. And im traveling for like 3 months now. Been to places people. Friendly staff, always helping. So its ok!
Reviewed March 22, 2015


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