Very good 8.0
Based on 775 reviews

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About Hanoi Serenity Hotel 2

Description

Well-positioned in Old Quarter, Hanoi Serenity Hotel 2 is the ideal point of departure for your excursions in Hanoi. From here, guests can enjoy easy access to all that the lively city has to offer. With the city's main attractions such as Embassy of Denmark, Nha Tho, Embassy of Germany within close reach, visitors to the hotel will just love its location.

At Hanoi Serenity Hotel 2, the excellent service and superior facilities make for an unforgettable stay. Top features of the hotel include free Wi-Fi in all rooms, fax machine, daily housekeeping, 24-hour security, 24-hour front desk.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, complimentary instant coffee, complimentary tea, internet access – wireless, internet access – wireless (complimentary) to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hanoi Serenity Hotel 2 is an excellent choice for your stay in Hanoi.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park
  • Rental car
  • Shuttle service

Things to do, ways to relax

  • Tours

Dining, drinking, and snacking

  • Restaurant(s)
  • Room service

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Elevator
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-9 year(s) Stay for free if using existing bedding.
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 17 USD
Breakfast Charge (when not included in room rate): 5 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1 Km
Distance to Airport: 35.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 9
Number of Restaurants: 1
Number of Rooms : 25
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 2010
Year Hotel Last Renovated: 2014
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Verified traveler reviews

Filter by traveler type
Very good



based on 775 reviews
  • Cleanliness 8.1
  • Facilities 7.0
  • Location 8.0
  • Room comfort and quality 8.2
  • Service 8.4
  • Value for money 8.4
  • Food and dining 7.2
Sort by

MICHAEL from United Kingdom
Solo traveler
Deluxe City View
Stayed 2 nights in September 2016
Great staff, good location
Loved this hotel, it's larger than it looks (8 floors) but mostly the selling point is very helpful staff and a great location on the edge of the old quarter. Some good restaurants at the end of the road too.
Reviewed September 22, 2016

Visitsak from Thailand
Family with older children
Family Suite
Stayed 2 nights in September 2016
Staff is really friendly
Staff is really friendly and helpfull, good internet!
Reviewed September 20, 2016

Iris from Philippines
Couple
Superior
Stayed one night in September 2016
Good.
Good.
Reviewed September 11, 2016

Sarah from Belgium
Solo traveler
Superior
Stayed one night in September 2016
Small And old rooms
Nothing like on the pictures. The rooms are tiny and look old. No window. The staircase was in a terrible mess. The breakfast is ok, even though the cafeteria is very dark, and needs serious refreshing! On the other hand, the staff members are very nice and efficient I must say.
Reviewed September 09, 2016

Vincent from Denmark
Couple
Superior
Stayed one night in September 2016
Good stay in Hanoi
Even though not in the very center but still in the old quarter, the location is good, with everything reachable by foot without any problem. The staff was honestly great and caring. The room was good enough, the bathroom could use a bit of refurbishment but is correct and clean. In summary, not luxury, but good value for money!
Reviewed September 06, 2016

MICHAEL from United Kingdom
Solo traveler
Deluxe City View
Stayed 2 nights in August 2016
good value hotel in central location
Glad I picked this hotel
Reviewed September 03, 2016

Viet from Vietnam
Couple
Superior
Stayed one night in August 2016
Thanks
Staff is really friendly and helpfull. Hotel is clean, nice rooms, convenient location. I feel pleasure. Thanks a lot.
Reviewed August 29, 2016

Long from Hong Kong
Couple
Superior
Stayed one night in August 2016
Everything is great
The staffs are very nice
Reviewed August 28, 2016

Simon from United Kingdom
Couple
Deluxe City View
Stayed 2 nights in August 2016
Very friendly hotel in the old quarter
Lee and the staff where all very friendly and helpful. When we arrived they standing with us and went though a map of Hanoi, where to visit and what times were best which was very helpful for first time visitors to Hanoi. We went to Ha Long Bay the day we checked out at they very happily looked after our luggage for us, which was a huge help to us. They also arranged a private car to take us to the airport that was a fair bit cheaper than a taxi. The hotels rooms were large, with a very big bed and television. The bathroom had everything we needed and worked well.
Reviewed August 27, 2016

Sairyl from Philippines
Couple
Deluxe City View
Stayed 3 nights in August 2016
Thumbs up!
Very accommodating staff. Room rate matches with the quality and cleanliness of the room.
Reviewed August 25, 2016



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