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Hanoi Serenity Hotel 2
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Bathroom
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St. Joseph's Cathedral (Nha Tho Lon) - 480 m from property
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Old Quarter - 680 m from property
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Ho Chi Minh Museum - 1.38 km from property
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7.9 Very good location
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7.9Location
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Hanoi Serenity Hotel 2

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Very good
From 1240 reviewsSee what guests said
7.8
  • Airport transfer

  • 890 meters to public transportation

  • Currency exchange

  • Free Wi-Fi in all rooms

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Room choices
Family Suite
...
  • City view
  • 25 m²/269 ft²
  • 1 single bed and 1 double b...
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Queen Suite
...
  • City view
  • 25 m²/269 ft²
  • 1 queen bed
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Deluxe City View
...
  • City view
  • 20 m²/215 ft²
  • 1 queen bed
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Connecting Room
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds and 1 double ...
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Superior
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  • No view
  • 18 m²/194 ft²
  • 1 queen bed
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Verified guest reviews

Agoda Reviews (1240)
Filter by guest type:
Cleanliness7.7
Facilities6.7
Location7.9
Room comfort and quality8.2
Service8.2
Value for money8.0
Provided by verified guests of Agoda
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12345
10.0
Rowena from Philippines
Couple
Superior
Stayed 4 nights in January 2018
Exceptional
Lee was really nice ans he assited us with personal touch 😊.They also provide us witn free ride going to bus station foe our Sapa tour Affordable,clean and nice hotem.Location is walking distance to night market wherein you can a lot of shopping and dining :)
Reviewed January 21, 2018
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10.0
Rowena from Philippines
Couple
Superior
Stayed 4 nights in January 2018
better than what you pay!
Lee was really nice to us.Affordable,clean and nice Hotel.Staff are accomodating.Location is walking distance to night market(for shopping) and St.Joseph Cathedral..Aff
Reviewed January 21, 2018
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6.0
Bendixen from Philippines
Group
Superior
Stayed 1 night in January 2018
Average
Since there were three of us, we booked a family room. We only booked one night because we have an overnight cruise in Halong Bay. I have arranged a separate airport transfer to save us the trouble of getting a cab at the airport. A day before the flight I added the flight information. This is to make sure they would not give our room reservation to walk-in guests. Hours later, I received a response from them confirming the transfer. When I read the message trail, I was dumbfounded. They have sent a message saying that if I want an airport transfer, I should send them my flight details. Immediatey, I responded to their message and asked them to cancel the airport transfer. I told them I did not request an airport transfer. I also sent a message through their website. I found their email address and sent another email to. But I did not receive a single response. As expected, we have two airport transfers when we arrived at the airport. In the end we used both transfers and paid for each of them. The room was big and clean. It had a balcony and kitchenette. The breakfast was decent tasting. The staff were nice. However, the bed covers had holes. The shower leaks to the main bathroom.
Reviewed January 13, 2018
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9.2
Jana from Slovakia
Couple
Superior
Stayed 2 nights in January 2018
Everything was good
Good position of hotel, clean room, tasty breakfast, nice and helpful staff. I can recommend this hotel.
Reviewed January 13, 2018
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8.8
Ivonne from Sri Lanka
Couple
Superior
Stayed 1 night in January 2018
Convenient place
Great staff, very helpful. Lee helped us, by upgrading to a suite ! Which is Fab!
Reviewed January 09, 2018
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8.8
Ivonne from Sri Lanka
Couple
Superior
Stayed 2 nights in January 2018
Value for money
We are very happy about the hotel. Everything is there, TV, free WiFi, hot water and good beds. The staff Lee and Joy were very helpful in arranging our trips to Sapa and Halong Bay, and they upgraded us to the suite room, after the second booking. Breakfast is set menu, which is reasonable. I would say Value for Money.
Reviewed January 09, 2018
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4.4
Sara from United States
Couple
Superior
Stayed 2 nights in December 2017
Dirty
This hotel is in a good location but there were hairs in the bed (they had not changed the mattress cover in a long time, and we could see the dark hairs on it through the sheets). The hallways were very dirty carpets. There was no hot water in the shower. We asked for the sheets to be changed and they were very helpful. We asked for a discount for these reasons and were give our water bottles and our bill for $4 of laundry was covered. We would not recommend staying here if you have other options in this price range
Reviewed January 01, 2018
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10.0
Kelly from United States
Solo traveler
Superior
Stayed 1 night in December 2017
Amazing stay in Hanoi. Old quarter
Lee is the absolute best!! He is full of life, energy, knowledge and an all around great human being 💛 highly recommend this property!!
Reviewed December 28, 2017
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10.0
Kelly from United States
Solo traveler
Superior
Stayed 1 night in December 2017
Absolute best!
Lee who works in reception was full of knowledge when it came to activities in and out of Hanoi as well as recommending amazing ! Restaurants 😍. He is full of life and has a wonderful heart. I fully recommend staying at this property!
Reviewed December 28, 2017
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3.6
BINAYENDRA from India
Family with young children
Family Suite
Stayed 1 night in December 2017
ROOM NO 204 is absolutely nonsense room bad smell through out the room. night couldn't sleep.
On 25/12 on duty staff behaved very rudely and didn't understand well what I was complaining. I will never recommend this hotel for family staying
Reviewed December 27, 2017
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