Very good 8.0
Based on 775 reviews

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Very good



based on 775 reviews
  • Cleanliness 8.1
  • Facilities 7.0
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for money 8.4
  • Food/Dining 7.2
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Kim from Vietnam
Business travelers
Superior
Stayed 3 nights in March 2014
Hanoi Serenity Hotel 2
good
good
Reviewed August 25, 2014
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Kirsten from Germany
Families with older children
Superior
Stayed one night in August 2014
Okay but not fabulous
Friendly staff, good restaurant request, lift
It was okay, especially for the price, but the rooms have no outside windows
Reviewed August 15, 2014
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Thi from Vietnam
Business travelers
Superior
Stayed one night in July 2014
Centrally location. Good price
Centrally location. Good price.
Reviewed July 22, 2014
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Grace from United Kingdom
Business travelers
Queen Suite
Stayed 3 nights in April 2014
Excellent as always
size of room, location, staff
Reviewed July 14, 2014
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Graeme from United Kingdom
Couples
Deluxe City View
Stayed 3 nights in May 2014
Excellent base for Hanoi
Location, wonderful staff, spacious rooms
Stayed at this hotel in 2011 & returned in 2014 - this says it all. Great location for visiting Hanoi. staff were great, good breakfast & would highly recommend for any traveller.
Reviewed June 27, 2014
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HONG from Malaysia
Families with young children
Superior
Stayed 4 nights in March 2014
value for money but the hotel need refurbish
price, friendly staff with good english
Pleasant expect some is not well maintain, It would be great if it is well maintain and refurbish.
Reviewed June 06, 2014
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Tu from Vietnam
Couples
Superior
Stayed one night in June 2014
staff were not flexible
center , quiete , safe
bed
Reviewed June 06, 2014
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Jose from Philippines
Families with older children
Superior
Stayed 4 nights in April 2014
It was a relaxing and stress free stay.
Friendly & helpful & efficient staff, specially Mr Son, manager. Location. Very reasonable rates.
Very pleasant. Will highly recommend & stay again.
Reviewed June 04, 2014
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Thi from Vietnam
Business travelers
Superior
Stayed one night in March 2014
Good value for money
New and clean hotel. Friendly frontdesk. Good location from where you can walk to the old quarter
Reviewed May 23, 2014
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Randhir from India
Couples
Queen Suite
Stayed 2 nights in May 2014
Comfortable, very friendly & helpful staff.
Best service in Hanoi, efficient & professional staff, Value for money, nice rooms, Free coffee, Good arrangement for tours.
Stay was very comfortable. The staff was very efficient, responsible, helpful. I felt worth staying in this hotel. We were given very nice service since we checked in. It's value for money hotel. They arranged for our tours and booked the airport cab. Also, staff made sure that our tours and airport travel are as comfortable as possible. I was very impressed. Spa was also awesome. Breakfast was just good and in room dinning was little expensive. Before we could check-in, staff turned on the AC of the room so that when we enter the room, it will be cold enough. This was nice experience. Very good hospitality. I have stayed in 2 more hotels in Hanoi which were more expensive but they were worst ever. Hanoi Serenity Hotel 2 is the best hotel and value for money.
Reviewed May 15, 2014
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