Overall Nice hotel”

All good, just that I was not let into the gym after the checkout, would be okay if I were informed before that I can't use the facilities after checking out.

Very good”

right next to Hung Hom Station. If you are taking airport express, then the Bus K1 drops you off there as 4th stop from Kowloon Station. Beautiful patio overlooking the bay and Hongkong Island. Great Breakfast selection!

Excellent place to stay ...Business or pleasure”

Great location, Easy access to trains, Friendly Staff, Multiple choices to dine. The only con is carpets need updating. Optional rooms with wood flooring would add the finishing touches on this hotel.

Worth for money”

Walking distance to Mtr & train (hung hom station). Shuttle bus brings you to nearest location (tsim tsa sui), n walking distance to china Ferry Terminal. Room is clean and big, staff friendly, wifi also strong. Importantly, next to HK Colesium because we are there for Andy Lau concert. Pleasant stay and thank you to Harbour Plaza Metropolis. Highly recommended.

Stayed for 2 nights”

Check in and check out was rather slow as only 2 staff on duty. Waited about 10 mins with only 2 guests in front of me. Breakfast was value for money. Location was convenient with shuttle bus to/from airport express.

Good”

The shape of the room makes the room smaller, it’s not comfortable, the receptionists were not very friendly , the location was pretty convenient because it is next to the train station. The most impressive thing was the view of their restaurant.

location is excellent but....”

The overall impression of the hotel is okay. It has the most convenient location and have an excellent view to the harbour. We got upgraded to a suite with kitchen and sitting room. The service is nice. However the setting and furniture look a little bit too old. There are loads of empty drawers; the light is not sharp enough also.

Excellent customer service”

Booked an executive room for my husband and his father who was celebrating his birthday at the hotel. At first, they had an issue settling in their room, but the staff from the executive club lounge made every effort to rectify the issue. Kerman, her manager and other staff were fantastic in making my father in law feel welcome and enjoy his birthday with his son at the executive club lounge. Problems happen at hotels and that's ok as long as hotel staff can address them and help guests enjoy their stay. And Kerman and her colleagues did just that and thank you for your effort.

GREAT”

As I go for Business one day purpose, Hotel provided with big room and it is very surprise. I will also stay at this hotel next time.

Next to Hung Hum Coliseum ”

+ Next to Hung Hum Coliseum if you going to a concert; + Free shuttle to Tsim Sha Tsui; + Next to a mall and close to MRT station. - One of the Front office staff's attitude not good to customer - No staff around at the concierge counter during the peak check in hour.

Perfect location if you’re going to concerts.”

The hotel is right next to the Hong Kong Stadium and the subway station. It’s a 2 minute walk after the concert! There’s a mall connected to the hotel so it’s easy to find food too. I would highly recommend it if you’re going to concerts in Hong Kong!

Disappointing service”

The hotel staff seemed disinterested in us. No information given at check-in re. services, location, tours, etc. Very expensive restaurant and bar. Stained carpet in rooms , very small, a lot different to those advertised.

Close to train station and next to Tsim Sha Tsui”

Close to concert area, so very crowded during concert days, but their location is next to hung hom train station and walking distance to East Tsim Sha Tsui.

GOOD”

GOOD

FAMILY HOTEL”

An excellent property for family with younger kids. As we had booked 1 bedroom with Kitchenette. It was very comfortable for all four to stay , make our own food etc. at ease. The harbour view room have a fantabulous view which we upgraded to for a nominal fee. Free shuttle to Tsim Sha Tsui MTR made the commuting very comfortable. Will surely return for the next stay.

Great service with clean room”

The service rendered by front desk was great with promptness and attention to details. I was on a work trip during my birthday and the front desk notice it which she upgraded my room which make me feel special. Appreciate their kindness towards the guest.

Excellent location, with surprise (free upgrade to one bedroom suite”

Location: 5 minutes walk from Hung Hom Station, with a shopping mall nearby, and 15-20 minutes walk to Tsim Sha Tsui East, the hotel also provided shuttle bus service to Tsim Sha Tsui as well. It's quite convenient! Service: The staff are not effective, they worked very slowly and I was waiting for more than 10 minutes for the check-in procedure! However, I was also surprised that I was upgraded to the one bedroom suite (I originally purchased the superior room only). Room condition: The room was on the 20th floor, with excellent night view of Victoria Harbour and TST east area. Room was also very clean and tidy. Overall this hotel is very good!

Housekeeping come in before checkout”

thanks for upgrading me to suite room However, the housekeeping come in my room before I check out and start cleansing my room, while I am out in the morning. This force me to check out earlier than expected.

Great for concert next door”

It was exactly what I needed. Great if you plan to go to the coliseum next door to attend a concert. Clean and great location. Takes care of your pre concert snacks need as well if you stay at club floor. Choice of beverages and food are somewhat limited at club lounge, but its good value for money nonetheless - good outdoor view of HK island from club lounge balcony - don't miss it.

Disappointing”

This is a decidedly 3 star hotel. While the lobby is 4 star, the rooms are very disappointing, being small with cheap, old, furnishings. The bed was not terribly comfortable, being somewhat on the hard side. The carpet in the room was heavily stained in several places, while the carpet in the hallway was faded. Location is OK, being located next to the MTR, one stop away from Tsim Sha Tsui. Can walk to Tsim Sha Tsui in 20 minutes. Staff were quite friendly and helpful. The hotel urgently needs a full renovation in the rooms. Better value elsewhere. The numerous favourable reviews on this site are a complete mystery.