8.3
Excellent
/10
(4,007 reviews)See what guests said
Swimming Pool57
Breakfast47
Beach41
See map
9.1
Exceptional
Location rating score
Exceptional location - 70 meters to the beach
Popular neighborhood
Parking
FREE
Popular landmarks
Kuta Beach 320 m
Waterbom Park 650 m
Tanah Lot Temple 14.53 km
Uluwatu Temple 15.1 km
Sacred Monkey Forest Sanctuary 24.66 km
Devil's Tears 28.71 km
Taman Tirta Gangga 57.43 km
Mount Batur 58.01 km
Sekumpul Waterfalls 60.65 km
Menjangan Beach 93.36 km
Nearby landmarks
Bali Sea Turtle Society (BSTS) 110 m
Centerstage Lobby Bar 140 m
Kuta Shopping Street 160 m
Kapal Laut 230 m
Kuta Square 230 m
KutaBEX 240 m
Foodmart Gourmet 250 m
Kuta Art Market 250 m
Kuta Leather and Tailor 250 m
Pura Batu Bolong 270 m
Hard Rock Hotel Bali
Deluxe Premium Room - Bedroom Hard Rock Hotel Bali
Kid’s club Hard Rock Hotel Bali
Lobby Hard Rock Hotel Bali
See all 63 photos
Removed from saved list
5-star Hotel
Free Wi-Fi

Hard Rock Hotel Bali

Jalan Pantai, Banjar Pande Mas, Kuta, Bali, Indonesia, 80361 - See map
Hygiene Plus

This property has self-selected and self-certified the following hygiene measures. Learn more

Safety Features
Body thermometer
Daily disinfection in common areas
Staff trained in safety protocol
Temperature check for guests and staff
Preventative Equipment
Free face masks
Hand sanitizer
Sterilizing equipment
Health and Medical
Doctor/nurse on call
First aid kit
Property highlightsRead all 4,007 reviews
Exceptional reputation
Recommended by 88% of guests
Excellent facilities on premise
8.7 facilities on premise
Excellent service
8.5 rating for service
Excellent cleanliness
8.2 rating for cleanliness

I just stay one night at hard Rock, but I feel it's worth for this prices, great breakfast and great facilities and fun at water themepark.

yen P. | May 22, 2019

The location of the hotel is outstanding and the staff is super friendly and tries to please as good as they can.

Othmar | July 13, 2018

Hotel location is good as beachwalk shopping mall just walking distance.

koay | September 23, 2019

Very friendly, helpful & curtious staff through out the whole facility.

Maria | February 15, 2020

The hotel has very gd location and just across the beach.

Pick L. | January 28, 2020

Room is comfortable with soft and nice bed to sleep.

Angelia H. | March 2, 2020

  • Airport transfer

  • 70 meters to the beach

  • Currency exchange

  • Located in heart of Bali

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Bali every 3 minutes on Agoda.com
Value for money7.6
Distance to city center10 km
Location rating9.1
Nearest airportNgurah Rai International Airport (DPS)
Distance to airport2.4 km

Rooms available at Hard Rock Hotel Bali

8.2
Excellent
Room comfort & quality
Deluxe Room
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 queen beds or 1 king bed
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Family Kids Suite
Family Kids Suite
...
  • Room size: 64 m²/689 ft²
  • Non-smoking
  • 1 king bed and 1 bunk bed
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Rockstar Suite
Rockstar Suite
...
  • Room size: 128 m²/1378 ft²
  • Non-smoking
  • 1 king bed
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Deluxe Premium Room
Deluxe Premium Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 queen beds
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Deluxe Suite Room
Deluxe Suite Room
...
  • Room size: 64 m²/689 ft²
  • Balcony/terrace
  • 1 king bed
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Family Room
Family Room
...
  • Room size: 64 m²/689 ft²
  • Shower and bathtub
  • 1 king bed and 1 bunk bed
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Loft Room
Loft Room
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
  • 3 queen beds
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Roxity Family Suite
Roxity Family Suite
...
  • Room size: 64 m²/689 ft²
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Roxity Famliy Suite
Roxity Famliy Suite
...
  • Room size: 64 m²/689 ft²
Enter dates to see prices
Roxity Family Suite
Roxity Family Suite
...
  • Room size: 64 m²/689 ft²
Enter dates to see prices

Frequently asked questions

Does Hard Rock Hotel Bali offer hand sanitizer?

Hand sanitizer is available at Hard Rock Hotel Bali.

How often do rooms at Hard Rock Hotel Bali get disinfected?

Rooms are disinfected every day at Hard Rock Hotel Bali.

How frequently are common areas disinfected at Hard Rock Hotel Bali?

Common areas of Hard Rock Hotel Bali are disinfected daily.

Does Hard Rock Hotel Bali offer contactless check-in and check-out?

Contactless check-in and check-out is not available at Hard Rock Hotel Bali.

Are free face masks available at Hard Rock Hotel Bali?

Face masks are available for free at Hard Rock Hotel Bali.

Does Hard Rock Hotel Bali accept food delivery services other than room service?

Third party food delivery to rooms is available at Hard Rock Hotel Bali.

Does Hard Rock Hotel Bali check the temperature of people entering the premises?

Hard Rock Hotel Bali offers temperature checks for staff and guests as a service, but it is not a condition of check in.

Is there a doctor or nurse on call for the property?

A doctor or nurse is available on call for Hard Rock Hotel Bali.

What time is check-in and check-out at Hard Rock Hotel Bali?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hard Rock Hotel Bali?

Hard Rock Hotel Bali is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 18 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hard Rock Hotel Bali also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hard Rock Hotel Bali has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Bali with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Hard Rock Hotel Bali?

Hard Rock Hotel Bali does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Hard Rock Hotel Bali

  • 6.8
    Good

    "The hotel is definitely showing its age."

    Jie

    |

    September 1, 2019

  • 10.0
    Exceptional
    Staff 

    "Great location, great staff, great pool."

    NORHAZIHA

    |

    March 16, 2020

  • 10.0
    Exceptional

    "Loved the atmosphere and the music!"

    Christine

    |

    March 9, 2020

Property ranking|Compared to 10,684 Bali properties
See all rankings
Location score
9.1/10
Room comfort score
8.2/10
Room size
47 sqm.
Review score - United States
8.2/10
Better than
98
%
of Bali properties
Better than
95
%
of Bali properties
Bigger than
93
%
of Bali properties
Better than
93
%
of Bali properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
8.3
Excellent
4,007 reviews
Cleanliness
8.2
Facilities
8.7
Location
9.1
Read all reviews >
What travelers say they love:
Awesome facility with over water pool cabanas.
Dejan from Australia
Couple
More about Hard Rock Hotel Bali

More about Hard Rock Hotel Bali

Hard Rock Hotel Bali is located along the shores of the Kuta Beach, right in the heart of Bali’s entertainment and shopping district. Distinctive from all other signature properties across the globe, Hard Rock Hotel Bali is a music lover's paradise, featuring 418 tribute rooms and suites fit for a rock star.

All of the rooms are adorned with music memorabilia, Bose Bluetooth Speaker, and IPTV Entertainment System with Free Movies On Demand. In addition to pool and spa recreation, music enthusiasts can try their hands at singing in Boom Box Recording Studio.

Dining options are aplenty with Splash Bistro, Jamie Oliver Kitchen, Centerstage and Hard Rock Cafe featuring live bands, as well as Starz Diner and Starz Deli that offers international cuisine. For a truly unique and memorable experience, Hard Rock Hotel Bali is the perfect place to be.

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Most talked about facilities

Swimming Pool
385 mentions
Breakfast
187 mentions
Beach
116 mentions
Food & Dining
65 mentions

What they offer

8.8
Excellent

"At night can enjoy good live performance!"

Angelia H.

|

March 2, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental

Restaurants on site

Starz Diner
Cuisine:Asian, Indian, Indonesian
Menu:A-la-carte
Splash Bistro
Cuisine:Mediteranean, Pizza
Menu:A-la-carte
Jamie Oliver Kitchen
Cuisine:Italian, Pizza
Menu:A-la-carte

Nearby restaurants

Indonesian cuisine
Indonesian cuisine
Warong Miyabi
2.4 km Indonesian, International
Caviar Cafe
4.7 km Indonesian, Seafood
American cuisine
American cuisine
Excelso Cafe
60 m American, Cafe, Contemporary
Dairy Queen
280 m American
Infamy
280 m American, Asian, Italian
Asian cuisine
Asian cuisine
Raja Bebek
60 m Asian, Indonesian
Bali Colada
180 m Asian, Australian, Indonesian
Fajar Resto
620 m Asian, Chinese, Eastern European

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Hard Rock Hotel Bali from real guests

Overall rating
8.3
Excellent
From 4007 reviews
9.0Location
8.6Facilities
8.5Service
Agoda Reviews (3361)Booking.com Reviews (646)
Rating via Agoda8.3
/
10
Cleanliness8.2
Facilities8.7
Location9.1
Room comfort and quality8.2
Service8.5
Value for money7.6
High score for Bali
Rating
9+ Exceptional (903)
8-9 Excellent (583)
7-8 Very Good (536)
6-7 Good (255)
<6 Below Expectation (289)
Time of the year
Mar - May (647)
Jun - Aug (807)
Sep - Nov (541)
Dec - Feb (571)
Don't miss out!Users are booking a place in Bali every 3 minutes on Agoda.com
All guests (3361)
All room types
All languages

Show reviews that mention 

Showing 2566 verified guest comments
12345
9.3
Exceptional
Muhammad from Indonesia
Family with young children
Stayed 4 nights in December 2015

One of the best hotels I've ever stayed at”

The theme / atmosphere, the attention to details, the staff

We had previously stayed at Hard Rock hotel Singapore last year - which was our first Hard Rock experience and in our opinion a so-so hotel - so we had moderate expectations before arriving. Well actually we were wrong. The hotel was actually way beyond our expectations. The things that we liked: The atmosphere. The hotel has this one central theme, which is to make you feel like you're a rock star. I think they succeeded on this, there is a continuation of the theme in all parts of the hotel, you can even borrow (or rent?) a fender guitar to play in your room. The staff was also very friendly. The attention to detail. - Hard Rock bali is not a new hotel, I've been to Bali a lot of times, and it's been there as far as I can remember. However, the premises are very well maintained, I even tried searching for broken stuff on the room, finding only the board under the bed is a little old. - WiFi does not require password. This. - No vouchers whatsoever required for breakfast. These little things really made you feel like a spoiled rock star. The pool. The pool is very nice, the kids spent one full day playing in it. The things that we'd like to be improved: The food. The morning buffet was standard. It wasn't bad, but not special too. The dinner buffet could also be improved. The night live music. The music from the cafe is loud and goes on until 1AM. From our room we could feel the bass kicking, especially when we turned everything off to sleep. But hey, it is called Hard Rock hotel right?

Reviewed December 30, 2015
9.2
Exceptional
Nur from Brunei Darussalam
Family with teens
Stayed 3 nights in March 2019

FANTASTIC FAMILY HOTEL!”

Definitely our go to family hotel! Look no further if you are spoilt for choices to choose a family hotel. Hard Rock Hotel Bali is definitely the one to experience. Staffs are super friendly, the are very respectful and cheerful. I never get a 5-star service like I do when i stayed here. The hotel and room are clean, the interior are modern and not boring. The interior colors are just right, subtle with a touch of hard rock theme everywhere - love it! The pool is great. The area is huge and fun for kids of any. The Cabanas are fantastic idea for those with younger kids. The facilities are to die for! They have everything for every age. And plus point is they have a Boom-Box room where you can do your singing recording, to be your own artist and made a CD out of it. Feel like a star for once - only at Hard Rock Hotel Bali. We say - look no further. You are looking at the right choice. Hard Rock Hotel Bali it is. And we are already planning to come back!

Reviewed March 29, 2019

Dear Nur, I would like to thank you for choosing to stay with the Hard Rock Hotel Bali and for being our rock star on this holiday. I will surely share the good news to the team. It's great to know you had a good stay with us and i am sure we all can't wait to have you back. I really appreciate in you taking the time to note your experience. Your lovely compliments about our service and people is very heartwarming and we are truly honored to have received this gesture. They are our best asset we have. We will be renovating our Deluxe rooms this year while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. Do keep in touch with us and if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

Responded March 29, 2019
Hard Rock Hotel Bali
9.7
Exceptional
Bienvendo from Philippines
Couple
Stayed 3 nights in July 2015

Our Hard Rock Hotel Bali Stay (July 25-28, 2015)”

First the room is very clean, spacious and complete with all necessary amenities. Second, the location is at the center of Kuta and near the beach. Third, the breakfast is just awesome.

We really enjoyed every moment of it. All the staff were kind and accommodating. The room was very clean, very spacious and has a lot of the necessary stuff we need for our stay like toiletries, safe box, TV, and the complementary coffee and tea packets. The breakfast everyday was very delicious, filling and I can't ask for more, the buffet was too perfect for me. The hotel itself was very pretty. The gardens were clean and relaxing, the bar was very lively and the pool was so big and I specially like the part were there is sand in the pool floors. Lastly, the location was perfect. We were able to surf and then walk across the road back to the hotel in no time. It was also a great starting point for our activities out of Kuta as taxis are always available and everyone knows were Hard Rock in Kuta is. Also, the freebies like picture and drinks were added bonus. All in all, it was one of the best hotels I've stayed in. I'm very happy with my stay in Hard Rock Hotel Bali.

Reviewed July 31, 2015
10.0
Exceptional
Alexander from Indonesia
Family with young children
Stayed 8 nights in December 2015

Christmas 2015 Holidays”

Swimming Pool, Breakfast and the rock'in Center Stage

This is our 3rd or 4th time spent in this hotel. Can't remember exactly. It was always a pleasure to stay in Hard Rock Hotel Bali. Staff's are always friendly and helpful. Our boys, now 11 and 9 years old are always exited when playing in the big tropical pool with its Sand island in the middle, the water slides and the mini childreen pool, while me and my wife relaxing in the cabana. In the evening we enjoy live music at Center Stage. The rooms are clean as always. I stayed in the deluxe room. Bedding are good and comfy. Water in the bathroom now is way better than last year. I think they have installed new water filtration system. My only request to hard rock bali is to rejuvenate the bathroom to make it more modern and nicer looking. Nothing bad with the current one but I've been staying there for many times in the past 5 years I think bathrooms need to be modernized. Anyway that was the only complain and surely looking forward staying at hard rock hotel Bali again.

Reviewed December 29, 2015
9.3
Exceptional
HYE-SUN from South Korea
Family with teens
Stayed 3 nights in June 2012

Wonderful Swimming Pools for kids!”

I really loved the pool~~

I've stayed 3 nights last week at Hard Rock Hotel Bali. I've stayed with 2 kids (3,6 years old)@ Deluxe Premium room. I've requested for extra bed and put it beside to the day bed. It was quite roomy enough for us 4 (of course including ma husband). It was a casual room type. If you are looking for a very luxurious hotel rooms, Hard Rock is not the place. However, if you are with your family, touring around and staying at the poolside more than you stay in the room, Hard Rock is the choice! My kids just loved the pools and the small sand bay area. Also small slides have been a great challenge for both of ma kids. They miss Hard Rock Bali already! My husband loved the breakfast buffet. So he over ate every morning which as a result allowed us to have only 2 meals per day. (We were too full to eat lunch!) Next time when I visit Bali, I'll definitely stay few days @ Hard Rock!

Reviewed June 18, 2012
9.3
Exceptional
Daniel from Australia
Couple
Stayed 7 nights in September 2012

Great resort for young and old”

Great location, awesome facilities

The Hard Rock hotel is in a great location. On Kuta beach, about a $6 USD taxi from the airport, in the thick of local markets and a great night life. The staff at the Hard Rock is some of the friendliest hotel staff I have dealt with in many different countries, and they were always quick to help any questions or requests we had. The included buffet breakfast was great food with a huge variety, and the breakfast itself ran for a long time, so there was no need to get up early or have to wait around if you were an early riser. The live entertainment was great, with something on every night of the week, and the hard rock channel on the TVs in the rooms was always good to turn on and just relax to. I could go on, but in general the Hard Rock is a great place to stay, especially for those new to Bali, and although slightly more expensive then other places, well worth the extra investment.

Reviewed September 18, 2012
9.3
Exceptional
Aliya from Malaysia
Family with young children
Stayed 3 nights in November 2012

Pleasant experience at the Hard Rock Hotel Bali”

Excellent location, fantastic pool

We stayed here for 3 nights (14-17 Nov) in the deluxe room with 2 queen beds. Enough for our family of 2 adults and 3 kiddies. We couldn't fault the services since all the staff at HRH Bali has been very courteous and helpful to us. Once, my husband's shorts was blown from our balcony to the balcony of the room below and the housekeeping staff helped retrieve it for us with no fuss at all. Kudos to them! Love: - Check in process was quick and hassle-free. - Friendly, courteous staff members who will go out of their way to help you. - The super comfy bed and pillows. - The pool! - Breakfast (I love the fluffy waffles) - Location, location, location (it's within walking distance to anywhere in Kuta) - The free family photo session. - The complimentary drinking water for as much as you want. - Live band at Centerstage Not so great: - The salty water in the bathroom. So you can't really boil water from the tap for your coffee/tea. - Bathtub probably need a good scrubbing - No free WIFI in the rooms. The free WIFI can be accessed from the Deli at level 3. The kids absolutely love the pool, we spent the whole day there. I love the location that is within walking distance to everywhere - Beachwalk Mall, Kuta Square, Matahari and the little streets of Kuta where you can find plenty of spas offering super cheap deals you cannot miss. I would also like to highlight that the photo shop mixed up the soft copy of our photos in the CD we took the day before we left. I only realised it when we got home. So I immediately wrote an email to HRH requesting for the photos to be emailed to me. I received a response within a day complete with the copies of the correct photos from Ms Mela Purnama. Thank you for the prompt response! Overall, it was an excellent stay and we will not hesitate to come back to HRH Bali on our next trip.

Reviewed November 23, 2012
9.7
Exceptional
Lily from Indonesia
Family with teens
Stayed 2 nights in May 2012

Will definitely stay again at Hard Rock Hotel Bali”

Great location, amazing swimming pool, cool bedroom/bathroom

I've always wanted to stay at Hard Rock Hotel Bali and it definitely lives up to my expectation and standard! The swimming pools are amazing and you just want to spend the whole day there! My kids and us loved it. The location can't be any central as you'll have Kuta beach right at your doorstep. The bedroom and bathroom are so cool and very "hard-rock". Tips: the long sofa in the room can be turned into 2 additional beds. The hotel will even make up the sofas into beds by adding sheets, pillows and blankets and it's free of charge! We will definitely go back to HRH Bali!

Reviewed July 09, 2012
9.3
Exceptional
Jessica from Australia
Couple
Stayed 10 nights in January 2012

Enjoyed every minute!!”

We stayed in a newly renovated room with a great view of the chill out pool, the main pool is amazing and the staff were so friendly and helpful :)

our stay at the hard rock hotel was fantastic we stayed in the deluxe premium room which had just been renovated and was lovely. the location was perfect for us as we hadn't been to bali before because it was walking distance from poppies lane 1 &2 where we did most of our shopping, there were los of nice resturants along kuta beach that we tried as well as down poppies lane and the hotel is right across the road from the beach which we thought was great. the staff were really friendly and gave us advice on good places to visit and there is a band that plays every night in the bar near the lobby which had a great atmosphere! drinks were about the same price as in australia but if you walk over to the beach you can sit down and have a beer with the locals for around $2 a bottle :) we will definitely be going back there!

Reviewed January 20, 2012
9.0
Exceptional
Heather from Australia
Family with young children
Stayed 10 nights in September 2012

Fantastic location, friendly staff small rooms”

Kids Club, Breakfast to die for, Location, Pool, 5 star service always, Security checks

We were instantly upgraded to Premium - allowing access to the chill out pool, as the Manager remembered us from last year. The staff remembered our daughter who preferred to go to the kids club than go shopping - now that is saying something ! This is the main reason we returned to stay aat the Hard Rock, - I had booked the Harris Hotel Kuta but my husband insisted we stay again at the Hard Rock again, and as the anniversary of the bombings was almost at the same time we felt safe with the high level of security within the hotel. It is walking distance to Matahari's Department store where shoe shopping is a must, and to the Discovery mall - also excellent. Over the road from the beach bars and "real Bali hawkers ". The staff all seem to love working there, from the cleaners, to maintenance crew, to the lifeguards, to the Managers. If you want to stay at a great hotel which has a fantastic brekky to set you up for the day, and to have happy kids - which means happy mum and dad - then this is the place for you. We will be back again.

Reviewed October 02, 2012
9.6
Exceptional
Mark from United Kingdom
Family with young children
Stayed 4 nights in August 2019

Best hotel in Bali”

Loved every minute I spent at this hotel, staff are cheerful and attentive, atmosphere was fantastic, loved the live music, the band had 3 great singers who could belt out a variety of songs with ease, the pool area was amazing and there was a lot of activities for the kids. I have stayed in Bali many times and at many different hotels both in Kuta and Legian, but I have now found my home when I visit Bali from now on, is it expensive..by Bali standards yes, but it is worth the extra ££ ...it’s hard for me to be critical of a place I enjoyed so much, but if I could improve on one thing and it’s not really a big deal I would say make your fruit juice selection better and less watery at breakfast 😊..Hard Rock..I will back.

Reviewed August 08, 2019

Dear Mark, Thank you for the kind words. We’re so happy your visit at Hard Rock Hotel Bali went so smoothly. I am very happy to know how much you are enjoying it and loved every minute of the time here. My team will be very happy to hear the good news too. Everything here is fantastic because we have the best guest! Your feedback is highly valued and will be shared with our F&B team. Thank you once again for finding our property is home to you, and I hope you'll never letting us go. We look forward to rockin’ with you soon! Rockin' regards, Management of Hard Rock Hotel Bali

Responded August 08, 2019
Hard Rock Hotel Bali
9.3
Exceptional
Asweni from Malaysia
Couple
Stayed 3 nights in June 2011

Friendly staffs and excellent service”

Good location, good service

I recently got back from a holiday at Bali where I stayed at Hard Rock Hotel Bali. It was a fantastic place to be at and I have no regrets as we were given the best service. The rooms were great although our view was not that nice, but when we had some initial mix up on our reservation, the staffs at the reception was accommodating enough to ensure that we were well taken care of. The pool and the good spread for breakfast was the highlight. Besides that, the location was awesome as everything was within walking distance. The beach that is right opposite the hotel is a great place to learn to surf and relax while watching the sun set. All in all, it was a great experience and Hard Rock Hotel is the place to be when considering a holiday at Bali.

Reviewed July 10, 2011
9.2
Exceptional
Gemma from Australia
Family with young children
Stayed 3 nights in January 2018

Great pool and staff. Unfortunately bad outdated rooms and bathrooms. And food & drink prices crazy!”

We requested late checkout that we were happy to pay for-due to 10pm flight, but was told we had to checkout at 1.00. We booked an alternate room 2 minute walk from Hard rock to stay before our flight. Checked out and there was a huge storm so we asked the staff if that hard rock van could talk us to the new hotel, that was again 2 minutes down the road. The staff attempted to charge us 170,000 which to us was disgusting. Outdated rooms this hotel is in urgent need of a renovation. We wouldn't stay here again as the prices ended up being more experience than Aud prices onces they added the ++. Every lunch was costing us over $80.00 Australian every day-which is just silly in Bali. Sorry Hard Rock although my son loved the pool area and activities- we wouldn't stay here again.

Reviewed January 06, 2018

Dear Gemma, thank you very much for taking your time to write this review. Please allow me to respond to your feedback as below, Based on our record, it is indeed you have approached our Guest Relation to request for late check out, & it is indeed that our staff inform you that you had to check out at 1 pm (an hour later from the normal check out time), this has been clearly communicated to you that we are unable to provide the request of late check out due to we do not have room available anymore. As of your agoda bookings, there is no mention regarding late check out on your reservation. For the transfer from the hotel to your next accommodation, we are very sure that you understand since we do not have free shuttle service, the requested transportation will be provided using our transportation service that is chargeable. For your information, we are currently renovating our rooms, next time you come back the VIBE will be enhanced. Rockin' Regards Ian Kusuma Asst. Mar

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Hard Rock Hotel Bali
10.0
Exceptional
Zhe from Australia
Family with teens
Stayed 4 nights in September 2019

Best service with awesome pool and bar facility ”

My family and I had a super happy vacation in Bali with this great hotel Hard Rock Hotel Bali. The guest room looks nice, facilities are good. Our kids liked swimming pool and water park very much! We had two rooms there. For the first night I stayed in my room, there was a noise from ventilation system in bathroom. It made my sleep badly. I complained to duty manager. He was very nice! He let me keep the current room and gave me another room to sleep. Then I needn’t move all my stuffs to that new room. He was very considerate. When the day we needed to check out, the assistant manager of front desk came to my room to apologize again for the noise in my room. She approved us to have late check out until we were ready to go to the airport and gave us a plate of fruits and dinners. It was so kind of her. I definitely will recommend this hotel to all of my friends. I do believe hotel will fix the noise problem in that room.

Reviewed September 27, 2019

Dear Zhe, Thank you so much for spending your quality time with us. i will surely pass on the great comments to the team. As well as acknowledging that our service is excellent. Our band members are the best i have come across and incomparable to other hotels in the city. We will be renewing many of our experiences and entertainment we have. So when you come back you shall see it all. We are in the middle of renovating our Deluxe rooms, while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. We will be looking forward to welcome you back. Rockin' regards, Management of Hard Rock Hotel Bali

Responded September 30, 2019
Hard Rock Hotel Bali
8.0
Excellent
Cameron from Australia
Family with young children
Stayed 1 night in April 2012

Great Pool, Close to Kuta, Expensive Food & Drink”

The pool & Central location for transport to sighseeing destinations

us : family of 4 (4yo & 5yo) when : easter 2012 weather : all reports stated it was going to be thunderstorms, but we didn't have a drop of rain. according to locals it had been raining (wet season) about a week before our arrival, and we had arrived at the "change" in seasons. hotel : first time to bali, and we were expecting to come back in the future so we booked into several hotels ranging from 1 night to 2 night stays over a period of 2 weeks. our primary choices were limited to hotels that would allow us to have 1 room for the 4 of us sleeping in 1 king bed, to try and save on costs, plus our kids sleep in our bed anyway. the other main driver for picking hotels were places with decent pools, as thats what our kids would enjoy most. hard rock; we picked this place for the pool (i wouldn't normally even consider "hard rock" as a place i would ever want to go to). very well presented, very clean. wservice at reception and food and beverage was what you would expect from a western hotel. we were given a “back room” which overlooked backblocks/settlement, requested a poolview upgrade which we were given which was nice if you like watching other rooms. beach view would obviously be the pick of the bunch, but didn’t feel like forking out another $200 for it. pool was excellent. plenty of daybeds for everyone. kids waterpark. 2 x kids slides. plenty of kids activities for a fee which we didn’t try. asking the kids after 3 hotels in kuta, they like this one the best for the pool of course. great location for buying all your dodgy souvineirs in kuta if that is your thing. 5 min walking distance to poppies laneways which is the mecca for all things tourist souvenir. food is very expensive relative to the other hotels we stayed at in kuta. standard western hotel rates, which you would hope for bali would be less. $15-20 burgers / $30-40 steaks. there is a pizza hut just outside hard rock, and mcdonalds a 2 minute walk up the road.

Reviewed April 18, 2012
9.3
Exceptional
Jaizal from Malaysia
Family with teens
Stayed 1 night in December 2014

A Rocking Experience”

1. Facilities 2. Staff Performance 3. Location

The usual service standard of Hard Rock Hotel are evidenced here. Although the hotel are one of the older hotels at Kuta Beach, it is well maintained. But do not expect the same facilities as the newer Hard Rock Hotel in Singapore or Penang as they are much better. The location fronting the Kuta Beach is terrific. Eating place and shops are aplenty. You will get the buzz from Kuta that you will not get from other locations in Bali.

Reviewed December 09, 2014
9.3
Exceptional
Guy from United States
Couple
Stayed 1 night in November 2015

Always fun at the Hard Rock”

Great Location, Swimming Pool and Theme

I always enjoy staying at the Hard Rock in Bali. The hotel is not traditional Balinese, it's more modern Western, but it's a great place to stay. The swimming pool is one of the best in Bali, its huge. The rooms have been refurbished since the last time I was there and they are nicer. You can't beat the location for beach access to Kuta beach and nightlife fun. Kuta is the busiest area in Bali, but I like busy. This hotel is great for anyone. Singles, couples, families, kids, it's got something for everyone.

Reviewed November 15, 2015
10.0
Exceptional
Carlos from Brazil
Solo traveler
Stayed 1 night in April 2009

Outstanding”

Location, Nightlife and Rock'n Roll
No cons

Best location in Kuta. Close to everything. The staff are friendly and helpfull. The room is standard but very clean and confortable. I've stayed in Kuta before and Hard Rock Hotel (HRH)was the first Hotel in Bali with a decent breakfast. But what really become highlighted in HRH, of course, is the Rock'n Roll atmosphere. The Center Stage is the best bar I ever went. I'm going to Bali in June again and I'll stay again at HRH. I strongly recommend HRH!

Reviewed April 20, 2009
10.0
Exceptional
ZUFILAH from Malaysia
Couple
Stayed 2 nights in September 2017

Superb experience”

We had a great experience in Bali and Hard Rock Hotel was the best choice for us. Everything was great especially the swimming pool-AWESOME!! The staffs also were very good especially Aell at the reception. U will receive a complementary photo-shoots with free 1 photo printed. Just make sure u plan and book in advance when u want to do the photo-shoots!! Thanks Hard Rock Hotel Bali for the great & wonderful experience!!

Reviewed September 18, 2017

Dear Zufilah, thank you very much for taking your time to write this rockin' review. We are so glad to read that you enjoyed the Amplified Service delivered by Hard Rock Hotel Bali throughout your stay. Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

Responded September 22, 2017
Hard Rock Hotel Bali
10.0
Exceptional
Benjamin from Australia
Couple
Stayed 3 nights in May 2017

Excellent Choice”

Staying at the Hard Rock in Bali was all about the facilities and the pool. The room we had was a premium room which was fairly ordinary and perhaps requires a face lift. For what we paid I expected better from the room aspect. As for the rest of the hotel and staff they would be nothing to complain about. The staff are amazing greeting you by name after the first day. The pool area is the best I have ever encountered in any hotel any where in the world. Sauna and spa area requires a face lift but otherwise pleasant. We went to the rock bar one evening and never again. We ordered 2 drinks enjoying the band and music only to have different bar staff come up to us even before we finished our drink at least 4 times to ask if we wanted another. Being so hassled with this behaviour we just left never to return. The staff at the bar were very polite but extreamly pushy to try and sell you more drinks.All in all, would I stay there again? Yes I would just for the pool and the location being excellent. I think for the rooms they provide its alittle over priced but then again there's that pool.

Reviewed May 10, 2017

Dear Benjamin, thank you very much for taking your time to write this review. We are so glad to read that you have enjoyed your recent stay with us. For your information, we will be renovating our rooms early next year, next time you come back the VIBE will be enhanced. Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

Responded October 25, 2017
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  • Exceptional location
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