Hard Rock Hotel Bali
 Hard Rock Hotel Bali
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8.3
Excellent
17.6% this month
/10
(3091 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location - 70 meters to the beach
Popular neighborhood
Parking
FREE
  • Centerstage Lobby Bar140 m
  • Kuta Shopping Street160 m
  • Kapal Laut230 m
  • Kuta Square230 m
  • KutaBEX240 m
  • Foodmart Gourmet250 m
  • Kuta Art Market250 m
  • Kuta Leather and Tailor250 m
  • Kingdom Leather and Tailor310 m
  • GP Bali Tour - Day Tours & Activities310 m
  • Free Wi-Fi
    2017

    Hard Rock Hotel Bali

    Jalan Pantai, Banjar Pande Mas, Kuta, Bali, Indonesia, 80361 - See map
    "Great concept, very friendly and fun staff, perfect for young families with the pool, water slides and other activities within the hotel."
    Andrew - April 10, 2018
    Exceptional reputation
    Recommended by 88% of guests
    Excellent facilities on premise
    8.7 facilities on premise
    • Airport transfer

    • 70 meters to the beach

    • Currency exchange

    • Located in heart of Bali

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 52 times | 17 travelers are looking at this property right now

    Property ranking|Compared to 22,749 Bali properties
    See all rankings
    Location score
    9.1/10
    Room comfort score
    8.2/10
    Service score
    8.4/10
    Room size
    43 sqm.
    Better than
    99
    %
    of Bali properties
    Better than
    98
    %
    of Bali properties
    Better than
    97
    %
    of Bali properties
    Bigger than
    97
    %
    of Bali properties
    Value for money7.6
    Distance to city center10 km
    Location rating9.1
    Nearest airportNgurah Rai International Airport (DPS)
    Distance to airport2.4 km

    Rooms available at Hard Rock Hotel Bali

    8.2
    Excellent
    Room comfort & quality
    Loft Room
    Loft Room
    ...
    • Room size: 43 m²/463 ft²
    • Balcony/terrace
    • 3 queen beds
    Enter dates to see prices
    Deluxe Premium Double or Twin Room
    Deluxe Premium Double or Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 2 queen beds or 1 king bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 64 m²/689 ft²
    • Shower
    • 1 king bed or 1 sofa bed
    Enter dates to see prices
    Special Offer - Deluxe Double or Twin Room with Spa Voucher
    Special Offer - Deluxe Double or Twin Room with Spa Voucher
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 1 king bed or 2 queen beds
    Enter dates to see prices
    Deluxe Suite Room
    Deluxe Suite Room
    ...
    • Room size: 64 m²/689 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Loft Room
    Loft Room
    ...
    • Room size: 43 m²/463 ft²
    • Non-smoking
    Enter dates to see prices
    Deluxe Premium Room
    Deluxe Premium Room
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 1 king bed or 2 queen beds
    Enter dates to see prices
    DELUXE PREMIUM POOL ACCESS
    DELUXE PREMIUM POOL ACCESS
    ...
    • Room size: 32 m²/344 ft²
    Enter dates to see prices

    What people love about Hard Rock Hotel Bali

    • 10.0
      Exceptional
      Location

      "Stayed for 2 nights here, location is very near to the beach and close to shopping center and lots of hawkers."

      Novenny

      |

      January 4, 2019

    • 7.6
      Very good

      "We then paid for rock star upgrade which was amazing and turned our trip around!"

      Jasmin

      |

      July 17, 2018

    • 7.6
      Very good
      Staff 

      "Helpful and friendly staff, good location and clean."

      Sedat

      |

      October 13, 2018

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    More about Hard Rock Hotel Bali

    More about Hard Rock Hotel Bali

    9.6
    Exceptional

    "Clean, spacious and good service!"

    Theresa

    |

    December 27, 2018

    An overview

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    What they offer

    9.6
    Exceptional
    Staff 

    "All staff was friendly and nice."

    jonghee

    |

    January 13, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Indonesian cuisine
    Indonesian cuisine
    Warong Miyabi
    2.4 km Indonesian, International
    Caviar Cafe
    4.7 km Indonesian, Seafood
    American cuisine
    American cuisine
    Excelso Cafe
    60 m American, Cafe, Contemporary
    Dairy Queen
    280 m American
    Infamy
    280 m American, Asian, Italian
    Asian cuisine
    Asian cuisine
    Raja Bebek
    60 m Asian, Indonesian
    Bali Colada
    180 m Asian, Australian, Indonesian
    Fajar Resto
    620 m Asian, Chinese, Eastern European

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

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    Reviews of Hard Rock Hotel Bali from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (3091)Booking.com Reviews (924)
    8.3
    /
    10
    Excellent
    17.6% this month
    Cleanliness8.2
    Facilities8.7
    Location9.1
    Room comfort and quality8.2
    Service8.4
    Value for money7.6
    Rating
    9+ Exceptional (821)
    8-9 Excellent (567)
    7-8 Very Good (519)
    6-7 Good (249)
    <6 Below Expectation (275)
    Time of the year
    Mar - May (639)
    Jun - Aug (801)
    Sep - Nov (481)
    Dec - Feb (510)
    All languages
    All guests (3091)
    All room types

    Show reviews that mention 

    Showing 2431 verified guest comments
    12345
    9.2
    Exceptional
    Andrew from Northern Mariana Islands
    Family with young children
    Stayed 3 nights in July 2019

    Good location and friendly staff”

    This is the first time traveling to Bali for a vacation. It offers many beautiful places for your Kodak moments. However, it would cost you a bit pretty much every where you go. This hotel was nice in terms of location, cleanliness, and the adequacy of the facility. Most of all, the staff were friendly and very helpful. Especially, my wife was scammed by the money exchange place outside and the hotel arranged local security to immediately recover the loss by the scam. Excellent work and thank you indeed!!! That just made my day and appreciate the resort and Bali altogether to otherwise what would've left a sour taste in my mouth for any future consideration in traveling to Bali again.

    Reviewed July 21, 2019

    Dear Andrew, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. We really appreciate your kind words and recognize our band members and service. I am glad we looked after you during the stay and were satisfied with our changes made. We are very lucky indeed to have such a great team. Do stay tuned with our news and let us know when you plan the next trip again and we shall ensure you another rocking good time again. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 22, 2019
    Hard Rock Hotel Bali
    9.2
    Exceptional
    Concepcion from Australia
    Family with teens
    Stayed 3 nights in July 2019

    Excellent location with variety of activities around the pool!”

    Everything in this hotel were excellent- from the facilities, to the staff and the huge variety of breakfast to choose from. I definitely, recommend this hotel to a family with young children. Not far from the beach, Beachwalk Shopping Centre and not far from the Pizza Hut and other restaurant.

    Reviewed July 24, 2019

    Dear Concepcion, Thank you so much for spending your quality time with us. I will surely pass on the great comments to the team. I am happy that you found us and I hope you will never letting us go. We aim to provide a truly Rockin' experience, from Rockin’ Tots to Grunge Grand Dads, Hard Rock Hotel Bali entertains you with all kinds of live rock shows. Thank you again for your experience with us and should your travels bring you back to us do let us know. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 24, 2019
    Hard Rock Hotel Bali
    10.0
    Exceptional
    Nor from Malaysia
    Family with young children
    Stayed 1 night in July 2019

    Best place to stay in Kuta”

    Everything about this hotel is good, location just opposite to Kuta beach and walking distance to beachwalk mall kuta. All staff very friendly and helpful (especially mika from reception counter). Thank you HR hotel for complimentary cake for my son birthday. Sure will come again!

    Reviewed July 14, 2019

    Dear Nor, Thank you very much for taking your time to leave this review, you Rock! Our hotel aims to provide a truly unique experience, and we are thrilled to know your stay was memorable. Your kind words about our offers and services are very heart warming for us, we are very lucky indeed to have such a great team. It's not surprising Mika took such a wonderful care of you, she received many raving comments from other guest too! Pleased to let you know that we will be commencing renovation of all Deluxe Rooms from September this year that will complete the full upgrades off all room types by 1st half of next year. All Deluxe Premium Rooms and Suites were completely renovated last year. Do keep in touch with us if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again soon. Rockin' regards, Management of Hard Rock Hotel Bali

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    Hard Rock Hotel Bali
    9.6
    Exceptional
    Alexandra from Australia
    Family with young children
    Stayed 3 nights in July 2019

    10/10”

    Couldn't find a fault with this hotel. Everything is perfect. They even send me breakfast to my room when I was sick as a dog and can't join my family. Breakfast is extremely good btw. Plenty of choices. Pool is definitely the best hotel pool in Bali. My kids and I truly enjoy our stay

    Reviewed July 12, 2019

    Dear Alexandra, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Good to know your stay was enjoyable. Our team tried our best to take care of you, it's heart warming knowing you felt comforted by our hospitality. Everything here is perfect because we have the best guest! Your kind words about our services and offers will be shared with the team. Do keep in touch with us if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to welcoming you back in the future. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 17, 2019
    Hard Rock Hotel Bali
    9.2
    Exceptional
    Chelsea from Australia
    Family with young children
    Stayed 7 nights in July 2019

    Great location, lovely staff and had fantastic experience ”

    Kids club was excellent, pool and all the water activities, breakfast was delicious and perfect location. Our room was a little older but clean. They are been renovated at the end of 2019. Definitely will return and stay there again

    Reviewed July 19, 2019

    Dear Chelsea, Thank you very much for taking your time to leave this review, you Rock! We thrilled to hear your stay with us was fantastic, your kind comments about our band members and offers really put a smile on our face. We look forward to rock with you again here in Bali and I hope you never letting us go. Do stay tuned with our news and let us know when you plan the next trip again and we shall ensure you another rocking good time again. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 19, 2019
    Hard Rock Hotel Bali
    6.0
    sylvia from United States
    Group
    Stayed 3 nights in July 2019

    Small resort in the heart of kuta ”

    The hotel is in the heart of kuta, close to everything but the downfall is the traffic . The hotel has water slides and kids pool for 12 and under only. I would say the layout of the hotel is confusing. It requires going up n down elevator and stairs to get to one point in the hotel. I love the surprise birthday cake given for one of our family.

    Reviewed July 22, 2019

    Dear Sylvia, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Good to know your stay was enjoyable, especially a little touch of cake for your family birthday could make this trip memorable. We are located at the prime tourist area which is Kuta Beach, Bali thus when comes to high season, it will be impacted the traffic around hotel, hope you understand regarding this concern. We are a large hotel and our grounds are well spaced out with many facilities, landscape and room types to offer. The Hard Rock concept is about entertainment and lifestyle and this translates into everything we do. Do stay tuned with our news and let us know when you plan the next trip again and we shall ensure you another rocking good time again. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 23, 2019
    Hard Rock Hotel Bali
    9.2
    Exceptional
    Jemmie from Singapore
    Family with young children
    Stayed 3 nights in May 2019

    Convenient location with great amenities”

    Friendly staff, convenient location with great amenities for family with young kids. However, food selection during breakfast can be better such as bread spreads can include peanut butter & nutella. The kids water play area flooring is also very slippery. There is a humps on the play area flooring which is very dangerous. I've seen adults falling down as well. As a result of this, my son had his feet cut by the tiles due to the slippery floor in the play area itself. I hope the management can look into this especially since its for kids to enjoy.

    Reviewed May 27, 2019

    Dear Jemmie, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. I am very pleased to hear what a great time you had with us. And also thank you for the mention on breakfast and we believe our team and chef will be looking into those specific areas. We do apologize for the inconvenience caused, It would have been great if we had heard from you during your stay for i am sure our team would attended to your comfort the best we can. Will share to the team and looking further into it for better improvement in Kids Waterpark area. Pleased to let you know that we will be commencing renovation of all Deluxe Rooms from September this year that will complete the full upgrades off all room types by 1st half of next year. All Deluxe Premium Rooms and Suites were completely renovated last year. Do keep in touch with us and if there is anything we can do for the next trip back to Bali do let us know. Rockin' regards, Management of Hard Rock Hotel Bal

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    Hard Rock Hotel Bali
    9.6
    Exceptional
    HIROKI from Singapore
    Family with young children
    Stayed 2 nights in May 2019

    Exceptional”

    Stayed 2 nights, enjoyed very much with my kids. A lot of fun kids activity, facilities there, we almost stayed in hotel. The room was good, but noisy until midnight due to live band in the bar lounge.

    Reviewed May 21, 2019

    Dear Hiroki, I would like to thank you for choosing to stay with the Hard Rock Hotel Bali and for being our rock star on this holiday. I will surely share the good news to the team. It's great to know you had a good stay with us and we do apologize should we fall short in our room anyway, would have been great to have known of your dissatisfaction whilst in house where one of our managers could have met up with you and provide us a chance to turn your experience around. We will be renovating our Deluxe rooms this year while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. Do keep in touch with us and check out our website for more current promotions from time to time. If there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

    Show more
    Hard Rock Hotel Bali
    5.6
    Rachel from Australia
    Family with teens
    Stayed 3 nights in July 2019

    Hotel wing felt more like hospital wing”

    The hallways, kids clubs & elevators smelt overpowering of air freshener & disinfectant, the corridors reminded me of being in hospital not on holiday. Room was small and cabinets not cleaned, no balcony, outlook to barb wire fence. Breakfast ok but so busy and not relaxing Kuta too busy Jamie’s Italian nice food & discounted Teens club had pool table and air hockey but couldn’t leave kids there unless they are 13 or older , plus the smell of air freshener is too overwhelming All the staff lovely , kind and helpful But I prefer traditional Balinese hotel and did not enjoy the over bearing decor and lack of culture

    Reviewed July 21, 2019

    Dear Rachel, Thank you for your time to write down this review as well as choosing our property for your stay in Bali. My sincere apologies for the hassle on the breakfast congestion you encountered during your stay. Please do check out our suites category where it comes with an actual balcony and other lounge areas. I assure you you will not be disappointed. The Hard Rock concept is about entertainment and lifestyle and this translates into everything we do. It is incomparable to a traditional balinese concept hotel. Thank you again for your feedback and should there be anything we can do when you visit us again please let us know. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 24, 2019
    Hard Rock Hotel Bali
    8.4
    Excellent
    latif from Australia
    Family with young children
    Stayed 9 nights in July 2019

    Amazing for kids”

    Amazing staff, great service, outdated facilities

    Reviewed July 24, 2019

    Dear Latif, Thank you for your time to write this review. Glad to know you have enjoyed your recent stay with us. We will be renewing many of our experiences and entertainment we have. So when you come back you shall see it all. We will also be renovating our Deluxe rooms in September while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. I shall look forward to welcoming you back in the future. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 25, 2019
    Hard Rock Hotel Bali
    8.8
    Excellent
    Wira from Indonesia
    Family with young children
    Stayed 2 nights in June 2019

    nice swimming pool”

    first time we arrived, we got a corner deluxe premium room. the room did not much sunlight so we asked to move to another room. The hotel location is perfect. the swimming pool has so much fun and activities for kids. this hotel is perfect for relaxing.

    Reviewed July 09, 2019

    Dear Wira, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Good to know your stay was enjoyable. I am glad we looked after you during the stay and were satisfied with our changes made. We will be renewing some of our rooms next and the vibe will be much improved soon. The pool is our crowning glory being 35,000 sq ft in size, featuring a kids water park area with slides and other play equipment, which are a huge hit with the kids. Do keep in touch with us if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 10, 2019
    Hard Rock Hotel Bali
    8.4
    Excellent
    Anthony from Australia
    Family with young children
    Stayed 13 nights in June 2019

    Friendly staff. Buffet breakfast was amazing. Deluxe rooms were good.”

    Serving soft drink out of 2 liter bottles for our welcome drinks is disgusting. The amount of money we pay to stay there to get served flat/off soft drink wasn’t the best start. Should put signs in buffet for people to use tongs as this is where sicknesss are spread. Also put signs around the hotel for people that would normally spit anywhere not to actually spit in lifts, on the stairs, in hallways. Staff were amazing, housekeeping were the best (the boys made animals out of towels for my children everymorning, they looked forward to come back and see what animal was next) Checkout - the lady didn’t say anything besides “all done - bye”. Would’ve been nice to be asked how our stay was or thank you for your stay. Pool area, games room, courtyard were great to have in the hotel.

    Reviewed July 06, 2019

    Dear Anthony, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Glad to know your trip was enjoyable, especially from a little touch like the animal towels. I really appreciate your comments about your stay overall and will be shared with the team. I am disappointed to read that you found a drop in enthusiasm from our staff. This is an unusual comment as our front liners usually get the best comments. I've alerted all departments on this and will look out for what's causing a drop in the mood. Pleased to let you know that we will be commencing renovation of all Deluxe Rooms from September this year that will complete the full upgrades off all room types by 1st half of next year. All Deluxe Premium Rooms and Suites were completely renovated last year. Do keep in touch with us if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again.  Rockin' regards, Management of Hard

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    Hard Rock Hotel Bali
    5.2
    Jasmine from Singapore
    Family with young children
    Stayed 4 nights in June 2019

    Hotel suitable for adults and with older children above 16/18 years old”

    Though the hotel had very good pool facilities and staff were generally friendly, the concept of loud music, MTVs, skimpy dressed DJs in the common areas of the hotel is not suitable for families with younger children. Room facilities were below average, no proper cups available and our bathroom ceiling leaked on the first night (which had old water marks that points to precious multiple leaks). We shifted our after two nights to another hotel though we had another two nights stay remaining there (we were unable to get our money back but we were happy to be out of there with the children).

    Reviewed July 01, 2019

    Dear Jasmine, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. I must apologize about what you experienced during your stay. This is not the usual standards of service we portray. Nevertheless, I am glad we looked after you during the stay and were satisfied with our changes made. It would be great that this be communicated to my team should you be dissatisfied during your stay and we would have easily attended to your comfort all together. We will be renewing some of our rooms next and the vibe will be much improved soon. Do keep in touch with us if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 03, 2019
    Hard Rock Hotel Bali
    10.0
    Exceptional
    yuseph from Indonesia
    Family with young children
    TWIN DELUXE - BED AND BREAKFAST
    Stayed 1 night in July 2019

    Good service, good location, room is huge ”

    Good breakfast buffet, child friendly environment

    Reviewed July 14, 2019

    Dear Yuseph, Thank you very much for taking your time to leave this review, you Rock! Good to know your stay was enjoyable, especially for the whole family enjoyed it too. We aim to provide a truly Rockin' experience, from Rockin’ Tots to Grunge Grand Dads, Hard Rock Hotel Bali entertains you with all kinds of live rock shows. I shall look forward to welcoming you back in the future. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 17, 2019
    Hard Rock Hotel Bali
    10.0
    Exceptional
    Detlev from Germany
    Family with teens
    Stayed 4 nights in July 2018

    A great place for some days - Kids love it - parent freedom”

    Great food, wonderful pool - best on island - and friendly staff.

    Reviewed July 13, 2019

    Dear Detlev, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. We are flattered by your sweet and short review. We tried to provide the best facilities and give amplified service to our rock stars and it is great to know it paid off. We shall look forward to welcoming you back in the future. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded July 17, 2019
    Hard Rock Hotel Bali
    8.4
    Excellent
    Moh from Malaysia
    Family with teens
    Stayed 2 nights in February 2019

    Gem of Kuta”

    Once you step in you’ll know it is a cool hotel. Cool deco, friendly staffs and newly furnished rooms. My family and I have so much at the poolside. Kuta beach is just accross the street and the sunset was stunning.

    Reviewed April 24, 2019

    Dear Moh, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Glad to know that you have enjoyed your recent stay with us. Your lovely compliments about our service and people is very heartwarming and we are truly honored to have received this gesture. They are our best asset we have. Pleased to let you know that we will be commencing renovation of all Deluxe Rooms from September this year that will complete the full upgrades off all room types by 1st half of next year. All Deluxe Premium Rooms and Suites were completely renovated last year. Do keep in touch with us and if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

    Responded April 25, 2019
    Hard Rock Hotel Bali
    8.0
    Excellent
    Rachel from United States
    Family with young children
    Stayed 6 nights in March 2019

    Great Hotel. Dirty Beach.”

    We really enjoyed our week long stay. The pool is fabulous for kids - lots of different places for them to swim and play. We had our four and seven year old and they were happy to be at the pool all day long. The rooms were comfortable and we did not notice any extra noise that some reviews complained about. Breakfast was good - but the bacon was always undercooked. The only gripes we had (which we already were aware of) was the dirty beach. It was FILTHY! It was not the hotels fault, but it was really sad to see all of the garbage. We walked down 10 minutes to the Beachwalk Mall area to get beach beds because there are no beds outside of the Hard Rock area - only plastic chairs. With kids, we would definitely stay at the Hard Rock again. When our boys are older, we would stay somewhere else that is actually on the beach and with a nicer beach area. For now, the Hard Rock fits our needs with young children.

    Reviewed April 03, 2019

    Dear Rachel, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Appreciate your time in writing this feedback and we all can't wait to have you back. So nice to hear everyone had a wonderful time with us and glad you made time for all that we offer. We will be renewing many of our experiences and entertainment we have. So when you come back you shall see it all. We will also be renovating our Deluxe rooms in September while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. Do keep in touch with us and check out our website for more current promotions from time to time. If there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

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    Hard Rock Hotel Bali
    8.0
    Excellent
    Jeffenie from Malaysia
    Family with young children
    Double Deluxe
    Stayed 2 nights in March 2019

    Jeffenie Loo from Malaysia”

    Everything is good, buffet breakfast can be improve. Helpful and friendly staff however we have some hiccup when the valet who park our car but didn't turn off the car light and end up the battery used up and we got to get it change. We did feedback this to the hotel receptionist but nothing they can do and disappointed with the way they handle issue like this.

    Reviewed April 02, 2019

    Dear Jeffenie, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Appreciate your time in writing this feedback. We did checked internally to our team who handled the valet parking car, in that time there was no light on even on the indicate light in the car's dashboard. And one of car rental person also confirming that the problem was with the accumulator. He changed it immediately with the new one. We will be renewing many of our experiences and entertainment we have. So when you come back you shall see it all. We will also be renovating our Deluxe rooms this year while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. Do keep in touch with us and if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

    Show more
    Hard Rock Hotel Bali
    9.2
    Exceptional
    Nur from Brunei Darussalam
    Family with teens
    Stayed 3 nights in March 2019

    FANTASTIC FAMILY HOTEL!”

    Definitely our go to family hotel! Look no further if you are spoilt for choices to choose a family hotel. Hard Rock Hotel Bali is definitely the one to experience. Staffs are super friendly, the are very respectful and cheerful. I never get a 5-star service like I do when i stayed here. The hotel and room are clean, the interior are modern and not boring. The interior colors are just right, subtle with a touch of hard rock theme everywhere - love it! The pool is great. The area is huge and fun for kids of any. The Cabanas are fantastic idea for those with younger kids. The facilities are to die for! They have everything for every age. And plus point is they have a Boom-Box room where you can do your singing recording, to be your own artist and made a CD out of it. Feel like a star for once - only at Hard Rock Hotel Bali. We say - look no further. You are looking at the right choice. Hard Rock Hotel Bali it is. And we are already planning to come back!

    Reviewed March 29, 2019

    Dear Nur, I would like to thank you for choosing to stay with the Hard Rock Hotel Bali and for being our rock star on this holiday. I will surely share the good news to the team. It's great to know you had a good stay with us and i am sure we all can't wait to have you back. I really appreciate in you taking the time to note your experience. Your lovely compliments about our service and people is very heartwarming and we are truly honored to have received this gesture. They are our best asset we have. We will be renovating our Deluxe rooms this year while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. Do keep in touch with us and if there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

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    Hard Rock Hotel Bali
    8.4
    Excellent
    Hee from Singapore
    Family with young children
    Stayed 3 nights in March 2019

    Kids Club program would be better.”

    We decided to stay at Hard Rock hotel due to their Kid's club facilities but the kid club program is catering more of very young kids under 8-9 year old. We were fine to pay the fee to join but there is nothing that 11 years old could enjoy and from Wed to Fri, there was not even one swimming session in 3 days. So it kind of defeated the purpose to stay at Hard Rock. The service overall was pretty good. It shows that the management does a fairly good job training the staffs. The restaurant food was all for lunch but breakfast and dinner were not consistent, some days were ok and someday was nothing but salty even though the hotel was not busy. The variety of breakfast was worst I have seen in Bali for 5 stars hotel given that we come back to Bali every year for the past 25 years and tried many popular 5 stars resorts around Kuta, Seminyak, Sanur, and North but again the breakfast service staffs are all awesome and always there to assist and never forget to smile.

    Reviewed March 28, 2019

    Dear Hee, Thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. Your feedback is highly valued and will be shared with the team. I do apologize for experience in our outlets, however at the same time i am glad my team did their best to make sure you were looked after. And also, our Roxity Kids Club will have new programs to all our lil' rockers. Your lovely compliments about our service and people is very heartwarming and we are truly honored to have received this gesture. Our people has been with us since day 1 and nothing is more important for us than our people and our guests. Without them there will be no rock stars. We will be renovating our Deluxe rooms this year while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. Look forward to rockin' with you again, Hee. Rockin' regards, Management of Hard Rock Hotel Bali

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    • Exceptional location
    • Kuta Beach