Hard Rock Hotel Penang
Hard Rock Hotel Penang
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Deluxe Hill View - Guestroom Hard Rock Hotel Penang
Deluxe Hill View - Guestroom
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Lobby Hard Rock Hotel Penang
Lobby
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Fitness center Hard Rock Hotel Penang
Fitness center
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Fitness center Hard Rock Hotel Penang
Fitness center
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Location
Excellent
8.0
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Hard Rock Hotel Penang

Excellent location
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Excellent
From 5627 reviewsSee what guests said
8.3
Recommended by 94% of guests
  • Airport transfer

  • 210 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.5
Excellent
Room comfort & quality
Don't miss out!35 travelers are looking at this property right now | 20 travelers have booked today.
Sea View Suite
Sea View Suite
...
  • Ocean view
  • 53 m²/570 ft²
  • 1 king bed
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Lagoon Deluxe Room
Lagoon Deluxe Room
...
  • Pool view
  • 42 m²/452 ft²
  • 2 single beds or 1 double b...
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Club Sea View King Bed
Club Sea View King Bed
...
  • Ocean view
  • 35 m²/377 ft²
  • 1 king bed
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Kids suite
Kids suite
...
  • Mountain view
  • 41 m²/441 ft²
  • 1 single bed and 1 king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Ocean view
  • 35 m²/377 ft²
  • 2 single beds or 1 king bed
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Deluxe Sea Terrace
Deluxe Sea Terrace
...
  • Ocean view
  • 54 m²/581 ft²
  • 2 single beds or 1 double b...
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Deluxe Hill View
Deluxe Hill View
...
  • Mountain view
  • 29 m²/312 ft²
  • 2 single beds or 1 king bed
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Seaview Studio Suite with Breakfast
Seaview Studio Suite with Breakfast
...
  • Shower
  • Balcony/terrace
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Pool Access Room Lagoon with Balcony
Pool Access Room Lagoon with Balcony
...
  • Non-smoking
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Resort Studio Suite Seaview with Balcony
Resort Studio Suite Seaview with Balcony
...
  • Non-smoking
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More about Hard Rock Hotel Penang

More about Hard Rock Hotel Penang

Nearest essentials

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What they offer

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What's nearby

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Guest policies

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Real reviews from real guests

Agoda Reviews (5627)Booking.com Reviews (3345)
8.3
Excellent
Read reviews from:
Cleanliness8.7
Facilities8.9
Location8.0
Room comfort and quality8.5
Service8.6
Value for money7.8
Provided by verified guests of Agoda
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Room type
Deluxe Hill View
Deluxe Sea View
Club Sea View King Bed
Sea View Suite
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Showing 4726 verified guest comments
12345
10.0
Exceptional
Yuniska from Indonesia
Family with teens
Luxury Room - Sea View
Stayed 2 nights in June 2018
Excellent ”
I will recommend this hotel to anyone
Reviewed June 18, 2018
8.8
Excellent
Lynn from Singapore
Family with young children
Deluxe Hill View
Stayed 4 nights in December 2017
Children enjoyed the pool and kids club”
Staffs were exceptional, their great attitude was infectious. Kids loved the pool and activities.
Reviewed June 16, 2018
8.8
Excellent
Joo from Malaysia
Family with young children
Deluxe Sea View
Stayed 3 nights in June 2018
Some bumps at first but it evened out in the end”
Our kids love Hard Rock Hotel and we have been going for some time now. I would say that it wasn't the smoothest of experiences this time around but due to staff like Johan, it made up for the bumps. The breakfast buffet is still very good and in general, the rooms are quite well-kept. Cleanliness was a miss this time around due to sheets being stained but they were quick to change them once I had complained about them. One rather rude staff in housekeeping but other than that, the rest made up for it.
Reviewed June 16, 2018
7.6
Very good
HOI from Hong Kong
Couple
Lagoon Deluxe Room
Stayed 1 night in June 2018
Small toilet ”
We stayed Lagoon Deluxe room this time. The toilet is very small & out of my expectation. Other than that, the room is satisfactory, poolside accessible & very convenient.
Reviewed June 15, 2018
10.0
Exceptional
Chin from Malaysia
Group
Deluxe Sea View
Stayed 1 night in June 2018
Nice”
No regret, nice and clean hotel. Nice view as well. Staffs are friendly and approachable. Will stay again when there is promo.
Reviewed June 15, 2018
6.0
Eric from Malaysia
Family with young children
Deluxe Sea View
Stayed 3 nights in June 2018
Above average”
Cannot cope during peak hours. Breakfast is good but there is no refill. Dissapointed.
Reviewed June 13, 2018
6.4
Good
Lay from Malaysia
Couple
Deluxe Hill View
Stayed 1 night in June 2018
Great room and pool”
receptionists have to be more cheerful . they looks so tired and down upon check in and out
Reviewed June 06, 2018
Hey Lay, Thank you for taking the time to express your opinions about Hard Rock Hotel Penang. We are delighted to read that you found room and swimming pool was great. The hotel's swimming pool is the largest free-form swimming pool in northern Malaysia, and is certainly one of the biggest draw cards for the hotel. It is very unfortunate that you did not receive our usual Rockin’ service at the Reception and I would like to apologize for the behavior of our team members. I have shared your feedback with the Front Office Manager so he can continue to monitor his team to ensure they remain as guest focused as possible. Thank you for staying with us, and we look forward to another chance to serve you. Kind Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
8.0
Excellent
Janice from Singapore
Family with young children
Lagoon Deluxe Room
Stayed 1 night in May 2018
Room with pool access”
Its my second time here and i like the fact that the room comes with direct access to the pool. So convenient for family with kids. And also its near the beach, can access to it thru one of the gate. But abit disappointed that the transportation vendor has changed. Will prefer the service tat was rendered by the previous vendor.
Reviewed June 04, 2018
Dear Janice, Thank you for taking the time to express your opinions about Hard Rock Hotel Penang. It is fantastic to read that you and your family enjoyed your time with us again, and we are very glad you chose to join us for a second visit! Glad that you found the Lagoon Deluxe Room to be ideal for your needs. The convenience of being able to access the hotel's extensive swimming pool directly from the room is a pretty cool experience, and allows for those quick dips whenever you feel like it. I am sorry that you were bit disappointed with the transportation vendor. Our expectation is that the Tour Operator (not managed by Hard Rock staff) maintains the same levels of awesome service as we do, and your comments will be passed to them for their further action. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Kind Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
9.6
Exceptional
JUANG from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in May 2018
Hotel staff were very friendly and warm.”
was bit disappointed that a sea view room that cost nearly RM600 but mini bar was not free
Reviewed June 03, 2018
Dear Juang, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. The team at Hard Rock Hotel Penang pride themselves on providing fantastic service, and will be very glad to see that you found them to be friendly.The hotel regularly alters its room rates based on the market conditions, to ensure we are competitive in Batu Ferringhi. We also offer some great sales on rates from time to time, so please keep watching our website or FB page to look out for these hot deals! Most hotels still charge for mini bar items although I understand there are a few nowadays that offer mini bar inclusive deals. Once again, thank you for your review. We continue to strive to ensure that every guest that stays with us has a truly rocking experience, and should you return to Penang we would love the opportunity to serve you again. Kind Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
8.8
Excellent
louise from Singapore
Group
Deluxe Sea View
Stayed 1 night in May 2018
Location far but beautiful hotel”
Its a beautiful hotel. Room was quite big with a balcony. Breakfast variety was plentiful. Only con is the distance. It is almost to the end of the beach. You can find eateries outside the hotel n walking distance to the night market.
Reviewed May 29, 2018
Dear Louise, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are delighted to know that you enjoyed the Rockin' atmosphere that the hotel offers. Furthermore, pleased to know that you loved the breakfast served. Our culinary team are always working hard to make sure our meals are of great quality and to everyone's liking. The hotel indeed is located at the end of Batu Ferringhi. However, having to be located at the end also allow the hotel to offer a little more privacy to guests who wished to be away from the public and the crowd. We look forward to welcome you back again for another memorable experience at Hard Rock Hotel Penang. Rockin' Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
7.2
Very good
Leong from Malaysia
Couple
Deluxe Sea View
Stayed 2 nights in May 2018
Fun & enjoyable but doubt the housekeeping quality”
Got a small injury when I step on a small piece of very sharp object look alike broken glasses / hard acrylic left on floor carpet, cut deep into my foot about 3-4mm. The management should look into the housekeeping quality for guest safety especially kids.
Reviewed May 24, 2018
Dear Leong, Thank you for your detailed and valuable feedback regarding your recent stay at Hard Rock Hotel Penang. I am sorry to read that there were certain aspects of your stay that were below expectation, which reduced your enjoyment at the hotel. Your feedback on the issue you raised has been shared with the Housekeeping Manager and she takes such comment seriously, to ensure that this do not occur to our future guest. This is certainly below our service standard, and the manager will do the appropriate training to ensure better consistency. Further improvement is obviously required in the areas mentioned. Please be assured we work hard to provide a positive experience and value for money. We continue to strive to ensure that every guest that stays with us has a truly rocking experience, and should you return to Penang we would love the opportunity to serve you again. Kind Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
8.0
Excellent
Nurul from Malaysia
Family with young children
Lagoon Deluxe Room
Stayed 2 nights in May 2018
Our third time staying here”
We wont go for another hotel except for this hotel every time we came here. Value for money.
Reviewed May 22, 2018
Dear Nurul, Thank you for the continuous support towards Hard Rock Hotel Penang. We are happy to know that you truly enjoyed the stay and we'll definitely look forward to have you back for a 4th visit at Hard Rock Penang. Rockin' Regards, Michael Smeeton Executive Assistant Manager
Responded May 22, 2018
Hard Rock Hotel Penang
10.0
Exceptional
ENG from Malaysia
Family with young children
Kids suite
Stayed 3 nights in May 2018
Simply Awesome”
This is the 2nd time staying in this hotel; and the experience is seamless.
Reviewed May 22, 2018
Dear Eng, Thank you for the perfect score! It's great to know that you had an awesome experience with us. Hard Rock Hotel Penang strive to be a little bit different from our competitors in making sure that the hotel is full of life and atmosphere. Best Regards, Michael Smeeton Executive Assistant Manager
Responded May 22, 2018
Hard Rock Hotel Penang
10.0
Exceptional
ENG from Malaysia
Family with young children
Deluxe Sea View
Stayed 2 nights in May 2018
Simply Awesome”
This is the 2nd time staying in this hotel; and the experience is seamless.
Reviewed May 22, 2018
Dear Eng, Thank you for the perfect score! It's great to know that you had an awesome experience with us. Hard Rock Hotel Penang strive to be a little bit different from our competitors in making sure that the hotel is full of life and atmosphere. Best Regards, Michael Smeeton Executive Assistant Manager
Responded May 22, 2018
Hard Rock Hotel Penang
9.2
Exceptional
yusuf from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in May 2018
Nice place, Clean, Many facilties for children”
staff is nice..always greeted by then. staff whenever i encounter them. Only that my room didnt been provided toothbrush utilities..maybe can provided for every room.
Reviewed May 17, 2018
Dear Yusuf, Thank you for sharing your lovely review of your recent stay at Hard Rock Hotel Penang. We are pleased to read that you had such a Rockin' experience with us and we hope that you were able to enjoy many of the facilities that the hotel offers. Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. I am sorry to read that you were disappointed by the bathroom amenities. We do not provide complimentary toothbrushes in the rooms, however they are certainly available upon request and Housekeeping will deliver them. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Best Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
6.0
Wei from Malaysia
Couple
Deluxe Hill View
Stayed 1 night in March 2018
Great location and nice private beach”
Great location and nice private beach. Sadly there was crocroach inside the hotel room.
Reviewed May 16, 2018
Dear Wei, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are glad to read that you felt the hotel location was great.The hotel indeed is located at the end of Batu Ferringhi. However, having to be located at the end also allow the hotel to offer a little more privacy to guests who wished to be away from the public and the crowd. In regards to the cockroach in your room, we do have a strict pest management program thus very rarely here of this. We have strict pest control procedures at the hotel, and will continue to monitor this to ensure it is not repeated. Once again, thank you for staying with us, and we look forward to another chance to serve you. Kind Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
8.4
Excellent
Alyssa from Malaysia
Family with teens
Deluxe With View Double/twin
Stayed 1 night in April 2018
A must stay at least once, even as a local!”
It's one of the best hotels for a staycation for locals and tourists alike in Penang. I am a local and I enjoyed the stay, hotel, service and the pool very much!
Reviewed May 15, 2018
Dear Alyssa, Thank you for posting your Rockin' review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Our team will be very pleased that you found all the facilities and services of the hotel to your satisfaction, as we all work hard to ensure a rocking experience for all our guests. We love what we do at the Hard Rock Hotel, and we can't thank you enough for recommending us. Rockin' Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
8.8
Excellent
Ungku from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in May 2018
Nice hotel to relax and unwind”
My son loves the swimming pool so much it has like a mini water theme park catered for kids to have fun, room was cosy we can sleep well, staff were friendly hotel is beautiful overall this hotel is located near the beach and night market .
Reviewed May 15, 2018
Dear Ungku, It certainly sounds like you were able to take advantage of many of the cool facilities the hotel offers for families, and it's no surprise that your kids had great fun in the swimming pool and on the water slides. Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. The hotel indeed is located at the end of Batu Ferringhi. However, having to be located at the end also allow the hotel to offer a little more privacy to guests who wished to be away from the public and the crowd. Our stage is ready to receive you once again at Hard Rock Hotel Penang. Best Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
10.0
Exceptional
Chan from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in May 2018
I love it ”
I happy stay at ur hotel and room very romantic
Reviewed May 10, 2018
Thanks for the lovely review, Chan! We are delighted to know that you had such an awesome stay with us and that you found the room was romantic. Hard Rock Penang strive to be a little bit different from our competitors in making sure that the hotel is full of life and atmosphere. Can't wait to have you as our guest again in the near future! Rockin' Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
9.2
Exceptional
Azmal from Malaysia
Couple
Deluxe Hill View
Stayed 1 night in May 2018
SUPERB”
WILL COME AGAIN
Reviewed May 09, 2018
What a great review, Azmal! We appreciate your support and we look forward to welcoming you to the show again. YOU ROCK! Best Regards, Michael Smeeton Executive Assistant Manager
Responded May 14, 2018
Hard Rock Hotel Penang
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