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Hard Rock Hotel Penang
Hard Rock Hotel Penang
Hard Rock Hotel Penang
Hard Rock Hotel Penang
Hard Rock Hotel Penang
Hard Rock Hotel Penang
Hard Rock Hotel Penang

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8.6

Excellent

12,851 reviews

12,851 reviews

Swimming Pool194
Housekeeping183
Breakfast136
See map

8.3

Excellent

Location rating score

Excellent location - 200 meters to the beach
Parking
FREE
Popular landmarks
Batu Ferringhi Beach 200 m
Escape Theme Park 3.5 km
Entopia 3.6 km
Kek Lok Si Temple 8.3 km
Cheong Fatt Tze - The Blue Mansion 11.6 km
Armenian Street 12.0 km
Khoo Kongsi 12.2 km
Pinang Peranakan Mansion 12.3 km
Penang Fort Cornwallis 12.4 km
Chew's Jetty 12.6 km
Nearby landmarks
Batu Ferringhi Beach 200 m
Teluk NIbung 410 m
Klinik Feringgi 470 m
Klinik 1 Malaysia 600 m
Chin Farm (Batu Ferringhi) Waterfall 830 m
Batu Feringghi Night Market 890 m
Yahong Art Gallery 940 m
Teluk Pisang 1.0 km
Bora Bora by Sunset 1.1 km
Batu Ferringhi Night Market 1.2 km

Hard Rock Hotel Penang

Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Batu Ferringhi part of Penang, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Pinang Peranakan Mansion as well as Batu Ferringhi Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

720 meters to Batu Ferringhi Beach

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Kids club

Spa

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

46 travelers have booked today.

Value for money8.1
Distance to city center22 km
Location rating8.3
Nearest airportPenang International Airport (PEN)
Distance to airport19.4 km

Rooms available at Hard Rock Hotel Penang

Excellent
Room comfort & quality

8.5

Deluxe Sea View
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 2 single beds or 1 king bed
Enter dates to see prices
Sea View Suite
...
  • Room size: 53 m²/570 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Lagoon Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 2 single beds or 1 double b...
Enter dates to see prices
Kids Suite
...
  • Room size: 41 m²/441 ft²
  • Mountain view
  • 1 king bed and 1 single bed
Enter dates to see prices
Club Sea View King Bed
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Deluxe Sea Terrace
...
  • Room size: 58 m²/624 ft²
  • Ocean view
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Pool View
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Hill View
...
  • Room size: 29 m²/312 ft²
  • Mountain view
  • 2 single beds or 1 king bed
Enter dates to see prices
seaview studio suite
...
  • Room size: 53 m²/570 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Rock Star Suite
...
  • Room size: 93 m²/1001 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hard Rock Hotel Penang?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hard Rock Hotel Penang?

Hard Rock Hotel Penang is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 371 MYR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hard Rock Hotel Penang also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Hard Rock Hotel Penang has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease.

Is breakfast offered at Hard Rock Hotel Penang?

Asian breakfast is available for guests.

What are my dining options at Hard Rock Hotel Penang?

Hard Rock Hotel Penang features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Hard Rock Hotel Penang?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Hard Rock Hotel Penang. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for in-house catering and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Hard Rock Hotel Penang?

On-site venues and convenient event services make Hard Rock Hotel Penang an ideal choice for hosting events such as conferences and meetings. The 3 venues can accommodate up to 30 people. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at Hard Rock Hotel Penang?

Hard Rock Hotel Penang does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hard Rock Hotel Penang?

Restaurants including Beach Corner Seafood, AL-Baiek and Hard Rock Cafe Penang are popular in Hard Rock Hotel Penang’s neighborhood which is known as Batu Ferringhi.

What popular shopping places are close to Hard Rock Hotel Penang?

Shopping options in Hard Rock Hotel Penang’s Batu Ferringhi neighborhood include Batu Ferringhi Night Market, Batu Feringghi Night Market and Yahong Art Gallery.

What are popular attractions near Hard Rock Hotel Penang?

Hard Rock Hotel Penang’s location in the Batu Ferringhi neighborhood makes it close to famous attractions including Penang Tropical Spice Garden, Tropical Spice Garden and cfdddvc.

What popular beaches are close to Hard Rock Hotel Penang?

Hard Rock Hotel Penang’s Batu Ferringhi neighborhood also includes Batu Ferringhi Beach, Moonlight Bay Beach and Miami Beach.

What popular natural sightseeing spots are close to Hard Rock Hotel Penang?

Hard Rock Hotel Penang’s nearby natural sights include Teluk NIbung, Chin Farm (Batu Ferringhi) Waterfall and Teluk Pisang located in the same Batu Ferringhi area.

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See map

Explore the neighborhood

What people love about Hard Rock Hotel Penang

  • 10

    Exceptional
    Staff 

    "The facilities and hospitality is beyond satisfaction!"

    Azreen

    |

    September 21, 2022

  • 9.6

    Exceptional

    "Nice comfy room."

    Alfred

    |

    September 20, 2022

  • 10

    Exceptional

    "The best hotel in batu feringhi i will repeat"

    FARIS

    |

    September 20, 2022

Property ranking|Compared to 2,493 Penang properties
See all rankings
Room comfort score
8.5/10
Service score
8.8/10
Cleanliness score
8.8/10
Couples review score
8.5/10
Better than
97
%
of Penang properties
Better than
94
%
of Penang properties
Better than
93
%
of Penang properties
Better than
93
%
of Penang properties
Overall rating:

8.6

Excellent
12,851 reviews
Cleanliness
8.8
Facilities
8.9
Location
8.3
Read all reviews >
What travelers say they love:
Sure will be staying there again in future.
Mohamad from Malaysia
Family with young children
More about Hard Rock Hotel Penang

More about Hard Rock Hotel Penang

Hard Rock Hotel Penang

Hard Rock Hotel Penang is a smart choice for travelers to Penang, offering a relaxed and hassle-free stay every time. Lose yourself amidst the natural charm of the sea with a stay at Hard Rock Hotel Penang.
The range of services provided by Hard Rock Hotel Penang ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the resort's easy to book transportation services. The resort provides shuttle services to help you find what you want in Penang.
Parking is available and free, provided by the resort for guests with their own transportation. While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the resort's tours. The resort's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The resort is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Hard Rock Hotel Penang are fitted with all the amenities travelers need. The resort provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Hard Rock Hotel Penang include a balcony or terrace, as part of the room design. Some selected rooms have television, in-room video streaming and cable TV to keep guests entertained.
The resort also provides guests with a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries, bathrobes and towels in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the resort. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort's bar and nightclub.
Hard Rock Hotel Penang promises you a fun-packed holiday with a variety of activities and facilities. The resort's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage and spa. The many offerings at Hard Rock Hotel Penang ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at Hard Rock Hotel Penang gives you a great reason to spend more time in your swimsuit. For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like non-motorized water sports and motorized water sports. Have some relaxing fun with family and friends at the games room.
Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

This is your chance to explore all that Penang has to offer. Your exploration of the surroundings of Hard Rock Hotel Penang begins with a visit to Chew's Jetty only 12.5 km away. One of the city's most iconic and famous buildings is Cheong Fatt Tze - The Blue Mansion, located 11.5 km away.


Reasons to stay here

Past guests rate facilities here higher than 97% of the city's accommodation.
This resort's food and dining score higher than 98% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Swimming Pool

904 mentions

Breakfast

375 mentions

Food & Dining

202 mentions

Beach

202 mentions

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Game room
  • Garden
  • Massage
  • Nightclub
  • On-site entertainment
  • Spa
  • Swimming pool [outdoor]
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Shuttle service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Closet
  • Coffee/tea maker
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

Hard Rock Cafe Penang

  • Cuisine: American
  • Menu: Buffet

Starz Diner

  • Cuisine: Asian, International, Local
  • Menu: Buffet

Pizzeria

  • Cuisine: International, Italian
  • Menu: Buffet
Location
Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100
Excellent
Location

8.3

Airports

  • Penang International Airport (PEN)
    19.4 km 53 min drive
  • Sultan Abdul Halim Airport (AOR)
    83.0 km

Public transportation

  • Penang Hill Railway Station
    7.8 km
  • Komtar Bus Terminal
    11.5 km

Hospital or clinic

  • Klinik Feringgi
    470 m

Shopping

  • Batu Ferringhi Night Market
    1.2 km

Convenience store

  • 24 XPRESS
    1.1 km

Cash withdrawal

  • ATM
    1.5 km
What's nearby

Popular landmarks

  • Batu Ferringhi Beach
    200 m
  • Escape Theme Park
    3.5 km
  • Entopia
    3.6 km
  • Kek Lok Si Temple
    8.3 km
  • Cheong Fatt Tze - The Blue Mansion
    11.6 km
  • Armenian Street
    12.0 km
  • Khoo Kongsi
    12.2 km
  • Pinang Peranakan Mansion
    12.3 km
  • Penang Fort Cornwallis
    12.4 km
  • Chew's Jetty
    12.6 km

Nearby landmarks

  • Batu Ferringhi Beach
    200 m
  • Teluk NIbung
    410 m
  • Klinik Feringgi
    470 m
  • Klinik 1 Malaysia
    600 m
  • Chin Farm (Batu Ferringhi) Waterfall
    830 m
  • Batu Feringghi Night Market
    890 m
  • Yahong Art Gallery
    940 m
  • Teluk Pisang
    1.0 km
  • Bora Bora by Sunset
    1.1 km
  • Batu Ferringhi Night Market
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please be informed that the hotel’s swimming pool is strictly and solely for in-house guests usage only.
  • Guests will receive a 10% discount on food and beverages and selected merchandise in Rock Shop at the property.
  • Guests are required to wear proper swimwear to access the swimming pool.
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • Maximum children allowed per room is 1.
  • Bathtub is available at the selected room and it is subject to availability.
  • Due to the local government restrictions, buffet breakfast will be replaced by an alternate breakfast deemed necessary by the Management.
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee371 MYR
  • Distance from city center22 km
  • Travel time to airport (minutes)60

The property

  • Number of bars/lounges3
  • Number of floors6
  • Number of restaurants3
  • Number of rooms 249
Property announcements

We will be upgrading the water play area from 04 to 30 April 2022 so you can enjoy an even more amplified vacation in the future. During this time, you can continue to play hard in the pool, enjoy underwater music and the daily pool activities.

In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

Kindly be informed that the hotel will undertake essential maintenance work at the kids’ water play area from 11 - 18 October 2022. During this time, the kids’ water play features will not be available for use. However, the water slides will still be available for play and our Vibe Team will keep your guests entertained with additional rockin’ activities at the pool during the day.

The hotel staff is fully vaccinated. Guests are encouraged to wear a face mask covering in all indoor common areas

The hotel staff is fully vaccinated. Guests are encouraged to wear a face mask covering in all indoor common areas

The hotel staff is fully vaccinated. Guests are encouraged to wear a face mask covering in all indoor common areas

Reviews of Hard Rock Hotel Penang from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.9
Location8.3
Room comfort and quality8.5
Service8.8
Value for money8.1
High score for Penang
Rating
9+ Exceptional (2,251)
8-9 Excellent (1,270)
7-8 Very Good (1,576)
6-7 Good (524)
<6 Below Expectation (474)
Time of the year
Mar - May (1,609)
Jun - Aug (1,542)
Sep - Nov (1,556)
Dec - Feb (1,388)
All guests (9,704)
All room types
All languages

Show reviews that mention 

Showing 6,095 verified guest comments
12345
10.0
Exceptional
Leslie from Bahamas
Couple
Deluxe Pool View
Stayed 3 nights in May 2022

Great service, friendly staff and clean hotel!”

My partner and I celebrated our Anniversary here for 4D3N and it was absolutely worth our money and our stay was perfect! ❤️ We even wanted to stay for another night but they are already full, everyday even on weekdays is Breakfast buffet, you will see a lot of family and might get a bit crowded sometimes but the service is always at its best. Breakfast is great, a lot of choices, pool is big and not too deep, sun lounge is also a perfect place to relax, has easy access to the Beach and the hotel is always clean. Our room is located at 3rd floor and the view is beautiful, room is complete with all amenities and tv is provided with downloaded movies ready to watch. Overall ,it was all a fantastic stay in this Hotel, I hope they will continue to provide this kind of service. Thank you we will surely come back!👌🏻🙏🏻

Reviewed May 20, 2022

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10.0
Exceptional
jazryma from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in April 2019

The best quality time with family eva!!”

Get foc upgraded sea view room by front desk! She is so polite! I check in time 1pm 08.04.19 checkout 09.04.19 01.30pm because not pack at this time.. my kids really enjoy with the facilities here.. we can drop our kids at roxity kids (ages 4-12) also have for infants(diff room).. the pool is so cozy.. u can choose.. the security is first class.. the pizza is superb diavola! Can try.. the kids also like.. u can request half no chilli flakes.. i really love the room. The environment. The staff very kind and polite! Easy to eat. The food also good!! The spa really rock it your day! The view also really rock it!! We are enjoy while we stay there!! Thank you HRC Penang!! Worth it! We enjoy with your vuew and pool.. we alao can eat pizza around your pool!! We spend the whole day at your pool!!! Is awesome!!! 👏🏻👏🏻👏🏻👏🏻👏🏻 334 in memories Love, Sherryna Jasni wt Family

Reviewed April 11, 2019

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Thanks for the smashing review, Sherryna! We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. Hard Rock Hotel Penang is proudly a family friendly hotel, and has won numerous awards worldwide for its family friendly orientation. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. The Pizzeria restaurant offers scrumptious Italian dishes and is a huge pull for pizza and pasta lovers. Great to read that you enjoyed our pizzas! Particularly pleasing that you continue to find the service from our team to be of such a high standard. Our staff pride themselves on ensuring that every guest leaves the hotel feeling like a rock star. Do come back soon for more rockin' fun with us! Rock On! Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
10.0
Exceptional
Albert from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in May 2022

You get your money's worth”

The staffs were very friendly and always ready to help. Hard Rock Hotel is all about music, so we get to hear that everywhere from our room to the swimming pool. This hotel is very suitable for bringing children as they have many facilities for kids and the pool is a kid's dream with all the slides available. Buffet breakfast had lots of varieties, food was ok, but relatively more expensive ingredients were not available (i.e. prawns, fish, beef, lamb, squids). All in all, it was a very comfortable stay, will definitely bring our kids in future.

Reviewed May 29, 2022

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Thanks for the smashing review, Albert! We strive to fulfill value for money and we're glad that you found just that. We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Looking forward to meeting them on your next trip over. Til then, stay safe and have a wonderful rest of the week. Rock On!, Michael Smeeton Executive Assistant Manager

Responded June 28, 2022
Hard Rock Hotel Penang
10.0
Exceptional
Danielle from Australia
Couple
Deluxe Hill View
Stayed 2 nights in March 2019

WOW”

We stayed at 5 different hotels in the two weeks we were in Malaysia and this was by far the best. We were on our honeymoon and were pleasantly surprised we were upgraded to a seaview room and were given a cute little cake. But even without the upgrade this hotel is awesome. The rooms are so cool and you have the option to hire out an electric guitar for your stay, which we did and was so much fun. The pool is great and has heaps of different areas so was not crowded when we were there. The staff are lovely and accommodating all around the hotel and at the cafe. The food is great for breakfast, in the pizza shop and pool bar at the hotel and at the hard rock cafe next door. Beware.. servings are large.. I ordered a nachos from the room service entree menu and it would have fed 4 people! 100% coming back here again, 2 nights was not enough!

Reviewed March 20, 2019

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Thanks for the smashing review, Danielle! We're happy to read that you had such an amazing stay. It was a pleasure hosting you both and we do look forward to your return. Additionally, I am glad to read that you were able to enjoy the Fender guitar too. The Picks guitar is part of our Sounds of Your Stay program, which is a very popular free option for our guests to enjoy. Music is at the heart of everything we do here at Hard Rock, so whether it's guests rocking out on their own guitar, or enjoying the live music we offer each evening, ensuring a rocking good time is what we strive for! The team at Hard Rock are dedicated to ensuring that every guest has a rock star experience, and it's fabulous to see that our team did just that! 'Til next time.. Rock On! Michael Smeeton Executive Assistant Manager

Responded March 21, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Sabariah from Singapore
Couple
Deluxe Sea View
Stayed 1 night in September 2019

Fabulous Stay”

Booked one night stay to celebrate our wedding anniversary. As this is our first time booking Hard Rock hotel, we were amazed with the awesome service from the staffs and the decor & ambience of our room. However, we got twin beds instead of a King/Queen bed. Nevertheless, the bed was super duper comfy. Check-in process was fast and smooth. We were served with refreshing ice tea drinks. All the staffs were generally hospitable and always smiling. I love the vibes here more than Hard Rock Desaru. Staffs were not pushy or hard sellers. My husband enjoyed his full body massage at the Rock Spa. Breakfast was the best ever. We also enjoyed the food served in the Hard Rock Cafe. We really had a wonderful stay here! We will definitely book this hotel again and come with our kids.

Reviewed September 16, 2019

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Thanks for the rockin' review, Sabariah! We're ecstatic to read that you had such a wonderful stay and that we were able to make your vacation a successful one. It’s particularly pleasing that you found the service from our team to be of such a high standard. Our staff pride themselves on ensuring that every guest leaves the hotel feeling like a rock star and will be very happy to know that they did just that. Yes, do bring your kids on your next trip! The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Looking forward to your future stays and to rocking your socks off all over again! Rock On! Michael Smeeton Executive Assistant Manager

Responded September 18, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Jennifer from Malaysia
Couple
Deluxe Hill View
Stayed 1 night in July 2020

Favourite Hotel in Penang”

Always our favourite hotel for staycation in Penang. Beautiful spacious room and clean hotel. We always loved the experience staying in Hard Rock Hotel. This time our stay is more special because we celebrated my hubby birthday here & Hard rock has also arranged a complimentary cake for him. Eventhough, I placed my request just the night before. Thank you for the wonderful service and great hospitality every time we stay here. Highly recommended! Thank you Hard Rock Hotel Penang!

Reviewed July 30, 2020

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Thanks for the rockin' 10/10, Jennifer! We trust that you and your spouse had a most memorable stay and that you will be back sometime soon for more rockin' fun! And once more, HAPPY ROCKIN' BIRTHDAY to your husband. Rock On! Michael Smeeton Executive Assistant Manager

Responded August 04, 2020
Hard Rock Hotel Penang
10.0
Exceptional
Gernot from Germany
Family with teens
Deluxe Hill View
Stayed 4 nights in January 2019

Top hotel with top service and and exciting atmosphere”

Hard Rock Hotel Penang is one of the few hotels in the world where location, service and exciting atmosphere meet highest standards, exceeding our own expectations. As a family used to travel abroad, we felt at home right away from the start and would love to return at any time to repeat this extraordinary positive experience. The hotel is well managed in every respect. The staff is not just friendly but really proud of putting customers first. Hotel rooms are equipped with newest technology (50 inch LCD TV set, BOSE sound system), incl. a handheld device (smart phone) available at any room for free during the stay, allowing to access internet via 5G even when touring through Penang. Breakfast buffet is delightful, offering a broad array of European, Malay, Indian and Chinese dishes.

Reviewed January 14, 2019

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Hello, Gernot. Thank you for this smashing review! It is great to read that you had such a rockin' experience and that you and your family thoroughly enjoyed yourselves with the facilities, amenities and the services rendered to you. Our staff indeed pride themselves on their dedication to guest service and will be very pleased to know you appreciated their efforts. Thanks also for your comment on breakfast. Our culinary team are always working hard to make sure our meals are of great quality and to everyone's liking. The breakfast spread is designed to appeal to a multitude of tastes, and great to see you enjoyed the variety presented. Thank you once again for the wonderful review, Gernot, and we look forward to many more rockin' moments with you and your rockstar family! Rock On! Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
10.0
Exceptional
Ang from Australia
Family with young children
Deluxe Hill View
Stayed 1 night in October 2019

Great or families ”

We had the best time! Thank you Hard Rock Penang for making our stay so enjoyable. The kids loved the pools they swam all day. The rooms are spacious and very clean. Bed was very comfortable. All the staff are very friendly and helpful. We loved the breakfast. So many choices, good variety for everyone. We will stay here again on our next visit to Penang.

Reviewed October 09, 2019

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Hey Ang! Thank you for the 10/10 rating. Glad to read that we were able to make your celebration a success. The hotel's swimming pool is one of the biggest in Malaysia and is certainly a great draw card for both the adults and children who stay here. Our kids play area with the three slides and other play equipment is always a hit with the kids. It’s great to read that you found the bed comfortable; our hotel uses the Hard Rock “Sleep Like a Rock” beds which provide fantastic comfort and support. Our staff pride themselves on their dedication to guest service and will be very pleased to know you appreciated their efforts. We look forward to welcoming you back for more fun times! Rock On! Michael Smeeton Executive Assistant Manager

Responded October 10, 2019
Hard Rock Hotel Penang
10.0
Exceptional
ismail from Malaysia
Couple
Lagoon Deluxe Room
Stayed 2 nights in October 2019

Everything is great”

i love everything in here...facility, staff, swimming pool, food....except one. the PILLOW... i think as 4 5 star hotel i expect the pillow must be fluffy and comfort me..but sadly it soo 'USED', flat....i want my vacation to be very relaxing, but with pillow like that my sleep not so efficient. because i been 2 star hotel that has much much better pillow. ..so bad..i think you should change the pillow. i already been to hrd rock hotel penang 3x. it's always the pillow that turns me down.

Reviewed October 23, 2019

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Thanks for the rockin' review, Ismail. Glad that you had such a great time with the facilities, amenities and services rendered to you. I am sorry to hear that you felt uncomfortable with the pillow. The management takes such feedback seriously. We do have alternative pillows available on request, and in our premium room categories such as Rock Royalty Seaview Deluxe and our Suites, we do offer a pillow menu. Please do let us know next time if you need a new pillow. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Rockin' Regards, Michael Smeeton Executive Assistant Manager

Responded November 07, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Goh from Singapore
Couple
HILLVIEW DELUXE - Breakfast
Stayed 1 night in July 2019

Nice hotel”

Very child friendly hotel. The room is clean and the tv programme was good. Especially the Bose speaker which allow me to play my own music. Facility in the hotel was good, kids able to play water with all the slide... love the hotel, staff are friendly. While waiting for the room to be done, we were served with small bite and drink. Make us feel warm and cozy. Love the hotel. Will go back again.

Reviewed July 16, 2019

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Thanks for the rockin' review, Goh! Very happy to read that you had a wonderful stay with us. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. We completed a full room refurbishment in December 2016 and it's great to hear that our guests are still appreciating the new decor and features. Hope you had fun rockin' out with the Bose Speaker! Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. Looking forward to seeing you again, hopefully soon! Rock On! Michael Smeeton Executive Assistant Manager

Responded July 23, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Shera from Malaysia
Family with young children
Deluxe Sea Terrace
Stayed 2 nights in February 2022

EXCELLENT!!”

Excellent hospitality provided by the staffs, I love this place, good food, especially the hash brown, I love hash brown 😅 the room is big and clean, I love the terrace as well, Very spacious and the view is calm, its just perfect. My son dont wanna leave the place 😂 He really love the swimming pool especially at the mini water park. Thank you Hard Rock Penang. ❤️❤️ Really looking forward to stay at the hotel again. 🥰

Reviewed February 14, 2022

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Hello hello, Shera! Thanks for taking the time to drop us this review of your stay experience. We're so happy to see just how much you enjoyed yourself and can't wait to rock your socks off all over again. Rock On!, Michael Smeeton Executive Assistant Manager

Responded February 28, 2022
Hard Rock Hotel Penang
10.0
Exceptional
Rohit from Singapore
Family with young children
Deluxe Sea View
Stayed 3 nights in June 2022

Amazing facilities - I would go again and again”

You go to Penang for food, relaxation, enjoyment and a bit of roaming around. Food in the hotel is great - including the buffet breakfast, and lunch, dinner at the two in-house restaurants is also very tasty and lots of variety including some western, Malay, Indian food. But you can go out and eat as well. We really likes Lebonan which is walking distance. Beach is right next to the hotel - it’s not that crystal clear water - but it does provide all water sports etc. Main highlight is the live rock music on Friday and Saturday nights. Definitely worth it. Rooms are great - with good views. Lots of things for kids to enjoy downstairs. The hotel is super secure as well.

Reviewed June 19, 2022

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10.0
Exceptional
Nadia from Malaysia
Couple
Deluxe Hill View
Stayed 1 night in September 2020

Best experience ever!”

Been there for our 1st anniversary and although face some difficulties, the experience ends up as the best moment ever for us. The services from the guardhouse, receptionist, staff within the resorts, and shuttle drivers all are amazing. Foods were delicious, clean restaurant with high SOP. Great resort to stay with family and loved ones.

Reviewed September 29, 2020

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Hi Nadia, I am delighted to read that you had a most wonderful stay experience although there were some bumps in the road. I'm glad that the staff you engaged with around the hotel were outstanding in their posts and they will surely be thrilled to hear your praise. We wish you a most joyous anniversary and hope to celebrate many more milestones with you both. Rockin' Regards, Michael Smeeton Executive Assistant Manager

Responded September 30, 2020
Hard Rock Hotel Penang
10.0
Exceptional
MOLY from Malaysia
Family with young children
Kids Suite
Stayed 3 nights in January 2022

Excellent services from arriving till departing. ”

My second time stayed here since 2015, it was excellent, all HRH and HRC are superb friendly, kids friendly staffs and facilities , room well cleaned, food taste improved. We are family of 5 with kids between 11 to 5yrs old and we booked Kids Suite with PS4 and DVD provided in room. My kids enjoyed the stay so much and we definitely coming back.

Reviewed January 29, 2022

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Thanks for the smashing review, Moly! It was great to see you all again and we're glad that we were able to provide you with a memorable stay experience. We hope to see you all again soon! Rock On!, Michael Smeeton Executive Assistant Manager

Responded January 31, 2022
Hard Rock Hotel Penang
10.0
Exceptional
Norshahida from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in September 2019

Wonderful hotel with great facilities ”

In total... It was great experience staying at this hotel. The room are wonderful & clean. The staffs are very polite & helpful. My daughter love the pool soo much... Plus the water slide... Only 1 thing that we miss... The live band performing that night because my daughter is still under age & was not allow in.

Reviewed September 13, 2019

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Thanks for the rockin' review, Norshahida! We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. The hotel's swimming pool is one of the biggest in Malaysia and is certainly a great draw card for both the adults and children who stay here. Our kids play area with the three slides and other play equipment is always a hit with the kids. I am sorry you missed the live band at the Hard Rock Cafe. On the TV set in your room, there is a channel to allow you to watch the Cafe band live from your room. I am sorry if you were not informed of this. Our staff have been reminded to share this information with our guests who have children or would simply like to watch from the comfort of their rooms. Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rock On! Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
10.0
Exceptional
Belinda
Family with young children
Deluxe Hill View
Stayed 5 nights in July 2019

Exceptional”

Visited Hard Rock for 5 days this July and it was great. The hotel is lovely and the room amenities/set out have all been well thought out. Bfast is plentyfull and fresh. The pool area is great for kids with slides, volleyball, basketball and tubes. Suits little ones and older kids. There is a lifesaver on duty all day. If your lucky enough to be there on the first Saturday of the month, the foam party is awesome and lots of fun for the whole family. If however, you are not a music lover, I suggest picking somewhere else to stay as there is music on all day...which we loved!!

Reviewed July 12, 2019

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Thanks for the rockin' review, Belinda! Great to read that you had such a wonderful stay and enjoyed many of our offerings. Fantastic to know that you enjoyed the new breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. Yes, we hold a foam party the first Saturday of every month. It is a great fun option for something a bit different on a Saturday night, and like most of our activities it is free for in-house guests! Music is at the heart of everything with do at Hard Rock, so it's great to see you enjoyed the music we have playing around the hotel. Hope you were able to catch the live bands in the lobby and the cafe! Thanks again for the review and we look forward to seeing you again! Rock On! Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
10.0
Exceptional
Veronica from Australia
Family with young children
Lagoon Deluxe Room
Stayed 2 nights in January 2019

This hotel is amazing, I had the best time , swimming right out of my room to cocktails in the pool”

My room was brilliant, I could just slip into the water of my backdoor or I could just lounge and drink cocktails on my lounge , my son just loved being able to swim ever morning! This hotel is a must.. food was great .. staff was amazing , I even had a baby sitter so my husband and I could go to the markets! Do yourself a favour and visit this place

Reviewed January 22, 2019

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Thanks for the smashing review, Veronica! Great reading about how wonderful your stay was. Happy to see that you enjoyed your Lagoon Deluxe room. The unique direct access to the swimming pool is something our guests rave about! Glad you got to experience it too. The pool is our crowning glory being 26,000 sq ft in size, featuring a kids play area with the three slides and other play equipment, which are a huge hit with the kids. There are also plenty of nooks and crannies for adults to find some rest and relaxation away from the little rockers. Nice to know that with our babysitting services, you were able to catch up on some alone time with your husband. We hope you enjoyed your stroll along the markets. Our staff pride themselves on their dedication to guest service and will be very pleased to know you appreciated their efforts. Looking forward to welcoming you and your family back for more rockin' moments! Rock On! Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
10.0
Exceptional
NAZURAH from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in July 2020

Pleasant stay”

Cons: need to wait to check-in because my room is still not ready even though I arrived one hour after the standard check in time. Pros: room is clean, spacious, the water park is fun, near to the sea, food is delicious, staffs are friendly and helpful. Love it, my child had so much fun. Will come again definitely.

Reviewed August 10, 2020

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Hi Nazurah, Thank you for taking the time to review your stay with us. I understand your frustration in regards to the arrival process. Being able to check-in to your room at the promised time is one of the most basic expectations and I am very disappointed that we were unable to fulfil this for you. Along with the General Manager, I am currently working with Front Office and Housekeeping to ensure that whatever issues are causing the delay in turning around rooms such as yours by 3pm are resolved, that way we can be sure that the problem is never repeated. We hope that you will give us another opportunity to turn it around and thank you again for taking the time to give us this most important feedback. Rock On! Michael Smeeton Executive Assistant Manager

Responded August 11, 2020
Hard Rock Hotel Penang
10.0
Exceptional
Chee from Malaysia
Family with teens
Lagoon Deluxe Room
Stayed 1 night in July 2019

Best Hotel to have fun! ”

It wasn't my first time visiting HRH and for this round I decided to stay a night at HRH with lagoon pool view type where the pool just in front of my room and we can accessible to the swimming pool. My kids love it much and they really enjoy the pool activity. The HRC has rock and liveband that make me rock with live music and song while having my late dinner inside HRC. The hotel staff are very polite and friendly. The breakfast are variety and nice. The hotel also accessible to beach which just 20 plus meter behind the hotel. Love HRH stay much!

Reviewed July 16, 2019

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Thanks for the smashing review, Chee! It is wonderful to read that you enjoyed your stay at the hotel, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy. Music is at the heart of everything with do at Hard Rock, so I’m pleased that you found the Splitfire band at the Hard Rock Cafe to be entertaining! They offer some great music, and create a rockin’ vibe for everyone to enjoy their evening. Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. Thanks again for the wonderful review and we hope to see you again soon. Rock On! Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
10.0
Exceptional
Mohammad from Malaysia
Family with young children
Deluxe Sea View
Stayed 1 night in October 2021

The best hotel in penang”

The room is clean and Facility in the hotel was very good. Very child friendly hotel, kids able to play water with all the slide. The hotel staff are friendly. While waiting for the room to be done, we were served with small bite and drink. Make us feel warm and cozy. Will go back again.

Reviewed October 20, 2021

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Thanks for the perfect score, Mohammad! You're a rockstar! We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Thank you for staying with us, and we look forward to another chance to serve you. Rock On!, Michael Smeeton Executive Assistant Manager

Responded October 21, 2021
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