Hard Rock Hotel Penang

Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100 - See map
5-star Hotel
Free Wi-Fi
8.4
Excellent
13.7% this month
/10
(11,609 reviews)See what guests said
Swimming Pool158
Housekeeping134
Breakfast115
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Hard Rock Hotel Penang
Deluxe Hill View - Bed Hard Rock Hotel Penang
Lobby Hard Rock Hotel Penang
Swimming pool [outdoor] Hard Rock Hotel Penang
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Wellness activities
Spa & Beauty
Workout and Leisure
Hygiene Plus

This property has self-selected and self-certified the following hygiene measures. Learn more

Safety Features
Body thermometer
Daily disinfection in common areas
Staff trained in safety protocol
Temperature check for guests and staff
Preventative Equipment
Free face masks
Hand sanitizer
Attention

Don't miss out!

47 travelers are looking at this property right now | 18 travelers have booked today.

Property highlightsRead all 11,609 reviews
Exceptional reputation
Recommended by 92% of guests
Excellent facilities on premise
8.9 facilities on premise
Excellent cleanliness
8.8 rating for cleanliness
Excellent service
8.7 rating for service

Staff are very friendly, good n clean place, nice breakfast easy to shop at hard rock hotel itself

Halip | August 13, 2019

The room was very spacious with a balcony that has a great view of the sea and the swimming pool.

Zurairi | December 15, 2019

We just stayed at the hotel & enjoying the facilities such the Hard Rock Cafe & Rock Royalty.

Hock | March 15, 2020

Nice Swimming Pool and Good Welcoming Staff on Arrival

Massimo | May 6, 2018

Nice beach view hotel and large swimming pool.

Chew | March 16, 2020

Staff are very friendly, good and clean place.

Mohd S. | March 2, 2020

  • Airport transfer

  • 210 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersPopular destination! Properties in Penang are being booked every minute!
Value for money8.0
Distance to city center22 km
Location rating8.2
Nearest airportPenang International Airport (PEN)
Distance to airport19.6 km

Rooms available at Hard Rock Hotel Penang

8.5
Excellent
Room comfort & quality
Lagoon Deluxe Room
Lagoon Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 2 single beds or 1 double b...
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Sea View Suite
Sea View Suite
...
  • Room size: 53 m²/570 ft²
  • Ocean view
  • 1 king bed
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Kids Suite
Kids Suite
...
  • Room size: 41 m²/441 ft²
  • Mountain view
  • 1 single bed and 1 king bed
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Club Sea View King Bed
Club Sea View King Bed
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 1 king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 2 single beds or 1 king bed
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Deluxe Pool View
Deluxe Pool View
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds or 1 king bed
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Deluxe Sea Terrace
Deluxe Sea Terrace
...
  • Room size: 54 m²/581 ft²
  • Ocean view
  • 2 single beds or 1 double b...
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Roxity Kids Suite
Roxity Kids Suite
...
  • Room size: 41 m²/441 ft²
  • Shower
  • 1 single bed and 1 double b...
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Deluxe Hill View
Deluxe Hill View
...
  • Room size: 29 m²/312 ft²
  • Mountain view
  • 2 single beds or 1 king bed
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Deluxe Double or Twin Room with Lagoon View
Deluxe Double or Twin Room with Lagoon View
...
  • Room size: 42 m²/452 ft²
  • Shower
  • 2 single beds or 1 queen be...
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Frequently asked questions

Does Hard Rock Hotel Penang offer hand sanitizer?

Hand sanitizer is available at Hard Rock Hotel Penang.

How frequently are common areas disinfected at Hard Rock Hotel Penang?

Common areas of Hard Rock Hotel Penang are disinfected daily.

Are free face masks available at Hard Rock Hotel Penang?

Face masks are available for free at Hard Rock Hotel Penang.

Does Hard Rock Hotel Penang check the temperature of people entering the premises?

Hard Rock Hotel Penang offers temperature checks for staff and guests as a service, but it is not a condition of check in.

What time is check-in and check-out at Hard Rock Hotel Penang?

Check-in at Hard Rock Hotel Penang starts from 03:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Hard Rock Hotel Penang to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

How do I get to Hard Rock Hotel Penang?

Getting to Hard Rock Hotel Penang from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 371 MYR. Requests should be made to the property in the "Special Request" field in the booking form. Guests can get around conveniently with the shuttle service provided by Hard Rock Hotel Penang. If you would like to drive to Hard Rock Hotel Penang, a car park is available. Convenient parking options including valet parking are also offered at the property.

Is breakfast offered at Hard Rock Hotel Penang?

Breakfast is offered at Hard Rock Hotel Penang from 6:30 AM to 11:00 AM. Hard Rock Hotel Penang serves Asian and International breakfast. There is an additional charge for adults and children payable at the property, if not included in the room rate.

What are my dining options at Hard Rock Hotel Penang?

Hard Rock Hotel Penang has many in-house restaurants for hungry guests to dine-in. Hard Rock Cafe Penang, Starz Diner and Pizzeria offer an extensive range of cuisines including Italian, Asian and international. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.
Don't miss a chance to treat your taste buds to hard rock fried rice nasi goreng and capricciosa, must-try dishes highly recommended by the property.

Can special events be hosted at Hard Rock Hotel Penang?

Special events such as weddings may be hosted at Hard Rock Hotel Penang. The property has indoor venues that can hold up to 300 people. In-house catering, event decoration, floral and audio-visual services are offered to help your event go smoothly. Event hosting is hard work " as hosts, you can enjoy breakfast, candlelit or private dinner and pampering rituals (spa or massage) before or after your event as part of your event package.
The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as honeymoons and birthdays. End your big day with special turn-down services to mark your special occasion. Services including foods and drinks are available upon request.
Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

Can business events be hosted at Hard Rock Hotel Penang?

On-site venues and convenient event services make Hard Rock Hotel Penang an ideal choice for hosting events such as meetings and conferences. The business venues at Hard Rock Hotel Penang can hold up to 30 people. Audio-visual equipment is available to help make your business event a successful one. Event attendees can enjoy their participation even more with lunch and coffee break provided by Hard Rock Hotel Penang.
Interested in hosting a business event? Let Hard Rock Hotel Penang know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

What is the smoking policy at Hard Rock Hotel Penang?

Designated smoking areas are provided at Hard Rock Hotel Penang for guests who smoke.

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What people love about Hard Rock Hotel Penang

  • 9.2
    Exceptional

    "Car park available for hotel guest."

    amirudin

    |

    March 13, 2020

  • 9.6
    Exceptional
    Staff 

    "Great mood with great service!"

    Chun W.

    |

    May 3, 2019

  • 10.0
    Exceptional
    Staff 

    "Best staff and good view"

    Mohammad K.

    |

    February 13, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Room comfort score
8.5/10
Review score - United States
8.4/10
Service score
8.7/10
Cleanliness score
8.8/10
Better than
97
%
of Penang properties
Better than
96
%
of Penang properties
Better than
95
%
of Penang properties
Better than
95
%
of Penang properties
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Overall rating:
8.4
Excellent
11,609 reviews
Cleanliness
8.8
Facilities
8.9
Location
8.2
Read all reviews >
What travelers say they love:
im very impressed with the breakfast spread.
Ameera from Singapore
Group
More about Hard Rock Hotel Penang

More about Hard Rock Hotel Penang

Hard Rock Hotel Penang is located on the famous beaches of Batu Ferringhi. The property features 249 rooms with its hip and stylish decoration, suitable for families, couples, or single travelers.

The lagoon deluxe room features direct access to the pool for the guests’ greatest comfort. Room amenities include free Wi-Fi, BOSE Sound Systems, 50-inch LED screen TVs, free HD Blockbuster movies on demand, a DVD/CD player, an in-room safe, a hairdryer, mini bar, radio, coffee/tea making facilities, and IDD telephone.

For relaxation and recreation, guests can choose to tour the memorabilia or chill at the café and experience the night bands or even be entertained by the poolside rock agents. In addition, the property boasts a 26,000-square-feet swimming pool, sand islands, and water slides for guests to enjoy. Other recreational facilities include a teens’ club, football table, pool table, Roxity Kids Club, luxury spa, well-equipped gym, and two Hard Rock stores. With all the facilities and services, Hard Rock Hotel Penang is the perfect option for guests who want to experience greatest comfort.

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Most talked about facilities

Swimming Pool
904 mentions
Breakfast
375 mentions
Food & Dining
202 mentions
Beach
202 mentions

What they offer

10.0
Exceptional

"Excellent service and value for money"

Syamsul A.

|

October 29, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Hard Rock Cafe Penang
Cuisine:American
Menu:Buffet
Starz Diner
Cuisine:Asian, International, Local
Menu:Buffet
Pizzeria
Cuisine:International, Italian
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Hard Rock Hotel Penang from real guests

Overall rating
8.4
Excellent
From 11609 reviews
8.8Cleanliness
8.8Facilities
8.7Service
Agoda Reviews (8154)Booking.com Reviews (3455)
Rating via Agoda8.4
/
10
Cleanliness8.8
Facilities8.9
Location8.2
Room comfort and quality8.5
Service8.7
Value for money8.0
High score for Penang
Rating
9+ Exceptional (1865)
8-9 Excellent (1213)
7-8 Very Good (1512)
6-7 Good (500)
<6 Below Expectation (438)
Time of the year
Mar - May (1426)
Jun - Aug (1394)
Sep - Nov (1452)
Dec - Feb (1256)
Don't miss out!Popular destination! Properties in Penang are being booked every minute!
All guests (8154)
All room types
All languages

Show reviews that mention 

Showing 5528 verified guest comments
12345
7.6
Very good
Fadhullah from Malaysia
Family with young children
Lagoon Deluxe Room
Stayed 1 night in July 2019

Overall stay is awesome”

We booked a lagoon deluxe room, the room is spacious can even add 2 more extra beds. The view is okay, quite far from the main swimming pool, due to we're given the room which located at the end of pool. Maybe we should check in earlier so can request rooms with better view.

Reviewed July 24, 2019

Hello there, Fadhullah! It is wonderful to read that you enjoyed your stay at the hotel, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy. Feel free to let us know upon booking if you would like your next room to be closer to the center of the hotel and we will do our best to accord. Hope to see you again soon. Rock On! Michael Smeeton Executive Assistant Manager

Responded July 25, 2019
Hard Rock Hotel Penang
8.0
Excellent
Dominique from United Kingdom
Couple
Deluxe Hill View
Stayed 2 nights in July 2019

Pretty good! You pay for the name though ”

I have mixed feelings about Hard Rock so I will break down our visit! Having visited many hard rocks across the world for food and drinks we thought we would give it a try to stay. It was definitely one of the most expensive on the island, we could of stayed at the Hilton for less money! Upon arrival I didn’t find the lady at the front desk very helpful in fact she was rather rude, we had booked a room with a large bed and the provided us a twin, because of the hassle they did upgrade us to a sea view which was nice. And just pushed the beds together (not ideal for a married couple) we were not allowed to take our own bags up to the room and having travelled hours I just wanted to get to the pool, I had to call down the reception because it took so long for them to bring our bags up! The food and drinks are definitely pricey but they are delicious and you are paying for the brand of hard rock! The hotel itself if Fantastic, definitely catered for families though unless you enjoy getting drunk there’s not a lot to do especially when it rained! Ideal location with lots of shops and bars close by and water sports on the beach out front (again very highly priced but not owned by the hotel) The breakfast selection is out of this world! They literally have everything! There were two men at the sand shack that were amazing I believe their names were Maman and Dina! What lovely, pleasant and overly helpful young men they were! All in all I was impressed by hard rock there are a lot of things they do right, and branding is massive! After the hiccups at the start I defo feel it’s worth it and the boys at the shack defiantly turned our feelings around! Would stay again

Reviewed July 18, 2019

Hello Dominique, Thank you for the review. Your comment on the service provided through the Front Desk has been shared with the Front Office Manager. It is very unfortunate that you did not receive our usual rockin’ service at the Front Desk and the manager will soon conduct a retraining of the staff in the issues you mentioned to ensure better service for our guests. Great to know that you enjoyed the new breakfast selection. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. The staff you mentioned personally will all be recognized at the hotel for their great service. Great efforts like the ones provided by the boys at The Shack Bar help to further enhance the guest experience. We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Rock On! Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
10.0
Exceptional
Goh from Singapore
Couple
HILLVIEW DELUXE - Breakfast
Stayed 1 night in July 2019

Nice hotel”

Very child friendly hotel. The room is clean and the tv programme was good. Especially the Bose speaker which allow me to play my own music. Facility in the hotel was good, kids able to play water with all the slide... love the hotel, staff are friendly. While waiting for the room to be done, we were served with small bite and drink. Make us feel warm and cozy. Love the hotel. Will go back again.

Reviewed July 16, 2019

Thanks for the rockin' review, Goh! Very happy to read that you had a wonderful stay with us. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. We completed a full room refurbishment in December 2016 and it's great to hear that our guests are still appreciating the new decor and features. Hope you had fun rockin' out with the Bose Speaker! Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. Looking forward to seeing you again, hopefully soon! Rock On! Michael Smeeton Executive Assistant Manager

Responded July 23, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Chee from Malaysia
Family with teens
Lagoon Deluxe Room
Stayed 1 night in July 2019

Best Hotel to have fun! ”

It wasn't my first time visiting HRH and for this round I decided to stay a night at HRH with lagoon pool view type where the pool just in front of my room and we can accessible to the swimming pool. My kids love it much and they really enjoy the pool activity. The HRC has rock and liveband that make me rock with live music and song while having my late dinner inside HRC. The hotel staff are very polite and friendly. The breakfast are variety and nice. The hotel also accessible to beach which just 20 plus meter behind the hotel. Love HRH stay much!

Reviewed July 16, 2019

Thanks for the smashing review, Chee! It is wonderful to read that you enjoyed your stay at the hotel, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy. Music is at the heart of everything with do at Hard Rock, so I’m pleased that you found the Splitfire band at the Hard Rock Cafe to be entertaining! They offer some great music, and create a rockin’ vibe for everyone to enjoy their evening. Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. Thanks again for the wonderful review and we hope to see you again soon. Rock On! Michael Smeeton Executive Assistant Manager

Responded July 22, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Zaiton from Malaysia
Couple
Deluxe Hill View
Stayed 2 nights in April 2019

Exceptional”

Excellent Hotel and friendly staffs

Reviewed July 24, 2019

Thanks for the rockin' review, Zaiton! Glad to see that you had an excellent stay and that you appreciated the services rendered to you by our staff. The team at Hard Rock Hotel Penang pride themselves on providing fantastic service, and will be very glad to see that you found them to be friendly. We look forward to seeing you again. Rock On! Michael Smeeton Executive Assistant Manager

Responded July 25, 2019
Hard Rock Hotel Penang
8.4
Excellent
Cindy from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in July 2019

Room aircon leakage”

Overall I’m pleasant with the environment and the facilities hotels provided. The staff are friendly and my kids is enjoying stay at the hotel. However the room I stayed aircon leakage and I have called the technicians twice for repair. The kind of leakage till the floor and the furniture all seriously wets. My opinion is wish that hotel can look into the matter seriously before provide the room to the guest.

Reviewed July 07, 2019

Hey there, Cindy! We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. Your feedback on the air conditioning issue in your room has been shared with the Chief Engineer. His team takes such feedback seriously, and they will ensure that this issue do not recur in your room. This is unusual feedback so there may be a problem with the air conditioning fan in your room. They are currently looking into this. Thanks for letting us know and we're sorry this happened during your stay. We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Rockin' Regards, Michael Smeeton Executive Assistant Manager

Responded July 09, 2019
Hard Rock Hotel Penang
8.4
Excellent
Mohd from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in July 2019

Best hotel I've ever stayed”

Positive My wife checks in when I was away working, she was carrying our infant child at the time. The receptionist was kind enough to upgrade our room. The facilities were awesome, the staff was kind and the food for breakfast was excellent. Negative Air-conditioning inside the room was not consistent, sometimes it will be super cold, at times it can be very hot. Not sure why they havent fix this problem yet cause I saw few comments on this from other travellers.

Reviewed July 04, 2019

Hello there, Mohd! Thanks for taking the time to review your stay with us. While we're glad to see that you enjoyed our facilities, services and the free upgrade, we're disappointed to see that your room had a problem with the air-conditioning unit. Your feedback on the air-conditioning cleanliness has been shared with the Chief Engineer. The team regularly conduct the air-con servicing and cleaning on a programmed basis to ensure that this issue doesn’t occur in the rooms. We have looked into this matter with urgency and apologise for the lapse in standards. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Rockin' Regards, Michael Smeeton Executive Assistant Manager

Responded July 05, 2019
Hard Rock Hotel Penang
10.0
Exceptional
sharifah from Malaysia
Family with young children
Deluxe Pool View
Stayed 1 night in May 2019

kids love the pool!”

had a pleasant stay during our first time at HRC Hotel. kids love the pool, and definitely one of the highlights of our trip. nice room though a bit noisy since our room was facing the seaside and also near to the lounge area. but kids had too much fun swimming and they zonked out early that night even with loud noise.

Reviewed July 03, 2019

Thanks for the rockin' review, Sharifah. Glad to read that your first stay with us was a fun one. The hotel's swimming pool is one of the biggest in Malaysia and is certainly a great draw card for both the adults and children who stay here. Our kids play area with the three slides and other play equipment is always a hit with the kids. Apologize about the noise issues you encountered during your stay. We do offer a Rock Royalty Lounge which can be a nice escape from the hustle & bustle of the kids play area down by the swimming pool with just an additional top up to your room rate. Besides that, there are a number of areas around the swimming pool (a good place is the poolside on the other side of the Pizzeria) which are typically much more peaceful for those guests looking for some quiet relaxation. We hope to see you again for more rockin' fun! Rock On! Michael Smeeton Executive Assistant Manager

Responded July 04, 2019
Hard Rock Hotel Penang
9.6
Exceptional
YIU from Hong Kong
Couple
Deluxe Sea View
Stayed 3 nights in December 2018

first time staying at a theme hotel ”

Hard Rock Hotel has a unique room decoration. It has its own private beach. Got a few eateries around the hotel. We took the public bus to the town which took about 45min (no jam) more than an hour (with jam). You may want to time your last day to the airport.

Reviewed July 01, 2019

Thanks for the rockin' review, Yiu! We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Georgetown is indeed a 30 minute ride from the hotel. Grab is a ride-hiring app that's free for download. A Grab to Georgetown from the hotel ranges from RM 12 – RM25 depending on the distance. Besides Grab, you can also use the buses that frequent Batu Ferringhi (Route 101 & 102). There’s bound to be one every 10-15minutes and the bus stop is directly outside our hotel. The free shuttle bus provided by the hotel does not bring you to the city but will bring you to the night market. The shuttle service is available from 6:30pm to 11pm, taking drives every half an hour. Hope this tip helps for your next stay. Do come back soon for more rockin' fun! Rock On! Michael Smeeton Executive Assistant Manager

Responded July 02, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Hsien from Malaysia
Family with young children
Deluxe Hill View
Stayed 3 nights in June 2019

Awesome holiday!!!”

This is a very good place for family with young children. My 2 kids enjoyed the stay - there is nice and simple kids club (when I need a short me-time), the beach is just a stone throw away, and we love Penang sun set scenary.

Reviewed July 01, 2019

Thanks for the rockin' review, Hsien! Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. We hope to see you again for more rockin' moments. Rock On! Michael Smeeton Executive Assistant Manager

Responded July 02, 2019
Hard Rock Hotel Penang
10.0
Exceptional
THANADET from Singapore
Family with young children
Deluxe Hill View
Stayed 3 nights in June 2019

Excellent facilities and friendly staff”

I indicated that the occasion is to celebrate my daughter’s birthday and they provided a pleasant surprise of balloons and cake while we return to the room. Service was excellent by all staff we met. We enjoy our stay!

Reviewed June 27, 2019

Thanks for the smashing review, Thanadet! Glad to read that our staff delivered great amplified service and that it was well appreciated by you and your family. Our team will be very pleased to hear of your compliments. Do come back soon for more rockin' moments with us! Rock On! Michael Smeeton Executive Assistant Manager

Responded June 27, 2019
Hard Rock Hotel Penang
10.0
Exceptional
firas from Saudi Arabia
Couple
SEAVIEW DELUXE WITH BALCONY - Breakfast
Stayed 2 nights in June 2019

honey moon ”

we stayed in the hotel Hard Rock two nights , in our staying there i have to give my feedback ,, first full thanks to all the Management and all the staff for good taking care the guests , and espichlly to houskeeping manager and his team , and to all the Chefs for the good breakfast and the service in breakfast too, really how i saw my room that was fantaztic .. sure sure i will come back agen .

Reviewed June 27, 2019

Assalamualaikum and thanks for the smashing review, Firas! We're glad that we were able to make your honeymoon a fantastic and memorable one! Your compliments will be shared with the team as they'll be very happy to know you appreciated their efforts. We look forward to more rockin' moments with you! Rock On! Michael Smeeton Executive Assistant Manager

Responded June 27, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Belinda
Family with young children
Deluxe Hill View
Stayed 5 nights in July 2019

Exceptional”

Visited Hard Rock for 5 days this July and it was great. The hotel is lovely and the room amenities/set out have all been well thought out. Bfast is plentyfull and fresh. The pool area is great for kids with slides, volleyball, basketball and tubes. Suits little ones and older kids. There is a lifesaver on duty all day. If your lucky enough to be there on the first Saturday of the month, the foam party is awesome and lots of fun for the whole family. If however, you are not a music lover, I suggest picking somewhere else to stay as there is music on all day...which we loved!!

Reviewed July 12, 2019

Thanks for the rockin' review, Belinda! Great to read that you had such a wonderful stay and enjoyed many of our offerings. Fantastic to know that you enjoyed the new breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. Yes, we hold a foam party the first Saturday of every month. It is a great fun option for something a bit different on a Saturday night, and like most of our activities it is free for in-house guests! Music is at the heart of everything with do at Hard Rock, so it's great to see you enjoyed the music we have playing around the hotel. Hope you were able to catch the live bands in the lobby and the cafe! Thanks again for the review and we look forward to seeing you again! Rock On! Michael Smeeton Executive Assistant Manager

Responded July 16, 2019
Hard Rock Hotel Penang
9.2
Exceptional
NGAI from Malaysia
Family with young children
Deluxe Hill View
Stayed 2 nights in May 2019

Enjoy and Relax”

Honestly, it not 1st time i stay here. My kids is very enjoy with the facilities provided. For adults is quite relaxing. i will recommend this to my friends, and will visit again for sure. Nice place, nice staff, nice services.

Reviewed June 21, 2019

Hello and welcome back, Ngai! It was a pleasure hosting you again and to see you and your family having such great fun during your stay. Thank you for recommending us and we look forward to serving you and your family again, hopefully soon. Rock On! Michael Smeeton Executive Assistant Manager

Responded June 24, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Nicole from Thailand
Solo traveler
Deluxe Pool View
Stayed 2 nights in April 2019

second stay, did not disappoint”

this was my second stay and again the Hard Rock hotel did not disappoint. Did upgrade my room for the second and third night to Rock Royalty and spending these extra bucks was worth it. You made a returning customer from me.

Reviewed May 21, 2019

Thanks for the rockin' review, Nicole! We're glad to read that you had yet another memorable stay and that you're a fan of ours. Looking forward to more rockin' moments with you. Rock On! Michael Smeeton Executive Assistant Manager

Responded May 23, 2019
Hard Rock Hotel Penang
8.8
Excellent
Win from Malaysia
Family with young children
Deluxe Pool View
Stayed 1 night in April 2019

Great Stay”

room very clean except some edge have some dust , But overall it is above our expectation , Room are spacious suitable for my kids to run around and you will never get bored , they had arrange alot of activities and game to entertain your all days.

Reviewed May 08, 2019

Thanks for the rockin' review, Win! Glad to read that you and your family had such a great time during your stay. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

Responded May 14, 2019
Hard Rock Hotel Penang
9.6
Exceptional
Mohamad from Malaysia
Family with young children
Lagoon Deluxe Room
Stayed 1 night in May 2019

Ready to dive in!”

Room was very nice. This room type allows you to jump in directly to the pool from the balcony. The breakfast selection was quite good and tastes good too. Overall, was a really nice stay and experience. Will definitely come back again.

Reviewed May 06, 2019

Assalamualaikum and thank you for the rockin' review, Mohamad! It is wonderful to read that you enjoyed your stay at the hotel, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy. Great to know that you enjoyed the new breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

Responded May 06, 2019
Hard Rock Hotel Penang
9.6
Exceptional
Alia from Malaysia
Family with young children
Deluxe Hill View
Stayed 2 nights in April 2019

Excellent but”

Was paying for a room that is considered expensive but given a connecting room which I was not happy as I can hear the voice from the other room clearly. No privacy at all. But then the manager was kind enough to transfer us to another room which has a lot more privacy n getting a pool view. Very nice. But no doubt I always love the stay at Hard Rock Hotel.

Reviewed May 05, 2019

Hello Alia, Thank you for taking the time to review your stay with us. Glad that our Front Office Manager was able to allocate you a more quiet and private room and that you enjoyed the view of the pool from your balcony. Looking forward to more rockin' moments with you guys! Rock On! Michael Smeeton Executive Assistant Manager

Responded May 06, 2019
Hard Rock Hotel Penang
8.0
Excellent
Nik from Malaysia
Family with young children
Deluxe Hill View
Stayed 2 nights in April 2019

Friendly staff, nice pool”

We enjoyed the pool, had 3 slides for the kids to enjoy and it's huge. Staff were friendly. Room wise, the water pressure in the bathroom was poor and hard to get the water to the temperature that we want. Bed was comfy and room was spacious. Breakfast buffet was quite good, really enjoyed their croissants. They could definitely improve on the kids club facilities (for under 4yo).

Reviewed April 28, 2019

Thanks for the rockin' review, Nik! We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. I am sorry to hear your disappointment with the hot water issues. Your feedback has been shared with the Chief Engineer and he has requested his team check the taps in your room as this should not be occurring. The Little Rockers Infants Club is a new addition to the clubs that we have. We are improving the facilities in this club all the time based on the feedback we receive and would be glad to hear what you think would be a worthwhile addition for kids of that age group. Generally, the feedback we get for these facilities is excellent, but we can see where improvement can still be made. Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rockin' Regards, Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
10.0
Exceptional
Tan from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in July 2019

Exceptional”

We had 1 night stay on last Saturday to celebrate wedding anniversary. Really happy and surprised because our room was upgraded, with nice room deco and a piece of cake provided. Above five star service and very welcoming from all the hotel staffs, special credit to the front desk manager Belle! There are a lot of activities for the kids during hotel stay, they won't get bored. Highly recommended, we will come back again :)

Reviewed July 08, 2019

Thanks for the awesome review, Tan! We're glad to see that you appreciated the room upgrade as well as the other amenities and the services rendered to you by our esteemed staff. Your compliments will be shared with the teams, especially Belle, as they'll be happy to know you appreciated their efforts. They work hard to ensure all our guests leave feeling like a Rockstar! We look forward to hosting you, hopefully more often! Rock On! Michael Smeeton Executive Assistant Manager

Responded July 09, 2019
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  • Excellent location
  • Penang National Park
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