Hard Rock Hotel Penang

Hard Rock Hotel Penang

Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100
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     Hard Rock Hotel Penang

    Hard Rock Hotel Penang Reviews

    8.3
    Excellent
    /10
    (6555 reviews)See what guests said
    8.0
    Very good

    "Good hotel"

    Tan

    -

    December 1, 2018

    8.9
    Excellent facilities
    Recommended by 93% of guests

    Things you’ll love about Hard Rock Hotel Penang

    • Airport transfer

    • 210 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 27 times since yesterday | 84 travelers are looking at this property right now
    Excellent
    Location
    8.1
    See map
    Excellent location - 210 meters to the beach
    Nearby
    Popular
  • Batu Ferringhi Beach310 m
  • Yahong Art Gallery940 m
  • Bora Bora by Sunset1.06 km
  • Batu Ferringhi Sidewalk Bazaar1.07 km
  • Penang Tropical Spice Garden1.41 km
  • Tropical Spice Garden1.46 km
  • Raz Kashmir Crafts1.84 km
  • Batu Feringghi Night Market2.08 km
  • Moonlight Bay Beach2.63 km
  • Penang Culture Centre2.64 km
  • Value for money7.9
    Distance to city center22 km
    Location rating8.1
    Nearest airportPenang International Airport (PEN)
    Distance to airport19.5 km

    Rooms available at Hard Rock Hotel Penang

    8.5
    Excellent
    Room comfort & quality
    Sea View Suite
    Sea View Suite
    ...
    • Room size: 53 m²/570 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Deluxe Pool View
    Deluxe Pool View
    ...
    • Room size: 35 m²/377 ft²
    • Pool view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Sea View
    Deluxe Sea View
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Poolview Deluxe Room
    Poolview Deluxe Room
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Lagoon Deluxe Room
    Lagoon Deluxe Room
    ...
    • Room size: 42 m²/452 ft²
    • Pool view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Club Sea View King Bed
    Club Sea View King Bed
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Kids suite
    Kids suite
    ...
    • Room size: 41 m²/441 ft²
    • Mountain view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Deluxe Hill View
    Deluxe Hill View
    ...
    • Room size: 29 m²/312 ft²
    • Mountain view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Sea Terrace
    Deluxe Sea Terrace
    ...
    • Room size: 54 m²/581 ft²
    • Ocean view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Seaview Studio Suite with Breakfast
    Seaview Studio Suite with Breakfast
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Have a question for Hard Rock Hotel Penang?

    What people love about Hard Rock Hotel Penang

    • 10.0
      Exceptional

      "Hard Rock Hotel Penang is one of the few hotels in the world where location, service and exciting atmosphere meet highest standards, exceeding our own expectati..."

      Gernot

      |

      January 14, 2019

    • 10.0
      Exceptional

      "Very friendly staff."

      Kathleen

      |

      January 4, 2019

    • 10.0
      Exceptional

      "The beds are really comfortable and rooms are quite spacious we had a sea view with a balcony."

      Kathleen

      |

      January 4, 2019

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    More about Hard Rock Hotel Penang

    More about Hard Rock Hotel Penang

    8.8
    Excellent

    "We had a big group with kids staying at the hotel, staffs we..."

    Angela

    |

    January 6, 2019

    An overview

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    What they offer

    7.6
    Very good

    "Nice Swimming Pool and Good Welcoming Staff on Arrival"

    Massimo

    |

    May 6, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Hard Rock Hotel Penang from real guests

    Agoda Reviews (6555)Booking.com Reviews (3802)
    8.3
    /
    10
    Cleanliness8.7
    Facilities8.9
    Location8.1
    Room comfort and quality8.5
    Service8.7
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (6555)
    All room types

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    Showing 5030 verified guest comments
    12345
    10.0
    Exceptional
    Zaitul from Malaysia
    Family with young children
    Deluxe Pool View
    Stayed 1 night in March 2019

    Recommended for family with kids”

    I stayed in Hard Rock Hotel for 1 night. I like the facilities, the pool is large and my kids enjoy it. The breakfast is superb with variety of choices. I love yogurt ice cream the most. So yummy! There are free movies in the room. It has an easy access to the beach. Overall, I would love to go here again if I were given another chance

    Reviewed March 03, 2019

    Thanks for the smashing review, Zaitul! We are very glad to read that you and your family had such a rocking stay with us. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. The in-room movies that we offer free of charge is quite a unique concept in Malaysia. The selection of 50 free movies that you can play on our 50' inch TV and the Bose Sound System is a great value-add which enhances the stay experience. Great to know that you enjoyed the new breakfast selection. This feedback will be shared with our culinary team who will surely appreciate the compliment. Glad you enjoyed the fro-yo! Thank you for your review and we hope to welcome you back for another rocking stay soon! Rock On! Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    10.0
    Exceptional
    Ershad from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 4 nights in February 2019

    1oftheBest swimming pool!! But..”

    Our First-time with HRH.. enjoyed the pool with my kid.. breakfast is nice n cozy envi.. gated n safe in n out to the beach.. great foods, kids friendly, HRShop, HRCafe all in one place.. very strategic location .. for 'room of improvement' all hotel staff please be fairly treated to all guests don't prejudice against locals guest.. btw me n family enjoy with HRH Penang .. I'll be back !! Haha

    Reviewed March 02, 2019

    Thanks for the smashing review, Ershad! Great to know that your first Hard Rock experience was a great one. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. I am sorry to read that you felt less well than other guests. This is certainly not the standard we expect of our staff. Rest assured that all staff will be reminded to be fair and equal to all guests. Looking forward to more rockin' moments with you all! Rock On! Michael Smeeton Executive Assistant Manager

    Responded March 04, 2019
    Hard Rock Hotel Penang
    8.8
    Excellent
    Sue from Malaysia
    Family with young children
    Kids suite
    Stayed 3 nights in February 2019

    Beautiful and clean beach. Kids friendly hotel.”

    We stayed here in recent years when we visit Penang. We stayed in kids suite this time. Happy with the spacious and comfy bed. However, the toilet is super small. The hotel facilities are great. The staffs are friendly.

    Reviewed February 13, 2019

    Hi there, Sue! We are very glad to read that you and your family had such a rocking stay with us. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. The Roxity Kids Suite is a unique product in Malaysia, and is a great place for kids to enjoy their stay and feel like a little rock star. We are very glad your kids enjoyed the room and I hope they had fun with the games and toys. You’re quite correct about the bathrooms, we would also love for them to be a bit bigger but the structure of the hotel’s initial build is such that we cannot do much about it. We do intend to do some bathroom renovations in the future and will do our best to maximise the space a bit more. Hope to see you again soon! Rock On! Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    7.2
    Very good
    Wern from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 1 night in March 2019

    Very good”

    Hotel suitable for kids as there is a kids club and playground pool which kids love it. One thing I don't really like is the tap of the toilet sink. Too low and too sharp which will cut hands.

    Reviewed March 06, 2019

    Hey Wern! Thank you for taking the time to review your stay with us. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Thank you for your feedback on the tap of the bathroom sink. We will consider this upon the next refurbishment of the rooms. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Rockin' Regards, Michael Smeeton Executive Assistant Manager

    Responded March 07, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Bryan from Malaysia
    Couple
    Deluxe Hill View
    Stayed 1 night in February 2019

    Exceptional”

    Provided free upgrade

    Reviewed March 04, 2019

    Thanks for the 10/10, Bryan! Happy to know you appreciated the free upgrade. We trust all else was good with your stay. Looking forward to your future stays. Rock On! Michael Smeeton Executive Assistant Manager

    Responded March 05, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Masrida from Malaysia
    Family with young children
    Lagoon Deluxe Room
    Stayed 2 nights in February 2019

    great really great”

    thank u guys

    Reviewed March 04, 2019

    Thank YOU, Masrida! It was an absolute pleasure hosting you and we look forward to many more rockin' moments with you. Rock On! Michael Smeeton Executive Assistant Manager

    Responded March 05, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Yingting from Malaysia
    Couple
    Deluxe Hill View
    Stayed 1 night in December 2018

    Exceptional”

    Was there for my birthday. Got upgraded to a seaview room for free! Staffs were extremely helpful. We really enjoyed our stay there and are planning to go back every year!

    Reviewed March 02, 2019

    Thanks for the rockin' review, Ying Ting! Glad to see that you enjoyed your special day and appreciated the free upgrade. Looking forward to many more celebrations with you. Rock On! Michael Smeeton Executive Assistant Manager

    Responded March 04, 2019
    Hard Rock Hotel Penang
    7.6
    Very good
    Tan from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 1 night in February 2019

    3rd Time Staying In Hard Rock Penang”

    Pros: Staff Friendly, facilities had upgraded, room clean, soundproof good. Room late 1 hour to check in but give us whole family a Complimentary Drinks and light food for us. Cons: too far to town take 35min if no jam to the Town.

    Reviewed February 26, 2019

    Hi there, Tan! Thank you for taking the time to review your stay with us. It is great to see that you and your family had such a great time and appreciated the facilities and services rendered to you. Georgetown is indeed a 30 minute ride from the hotel. Grab is a ride-hiring app that's free for download. Grab to Georgetown from the hotel ranges from RM 12 – RM25 depending on the distance. Besides Grab, you can also use the buses that frequent Batu Ferringhi (Route 101 & 102). There’s bound to be one every 10-15minutes and the bus stop is directly outside our hotel. The free shuttle bus provided by the hotel does not bring you to the city but will bring you to the night market. The shuttle service is available from 6:30pm to 11pm, taking drives every half an hour. Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rock On! Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    5.2
    Pui from Malaysia
    Couple
    Deluxe Hill View
    Stayed 1 night in November 2018

    Too crowded with kids”

    Room is spacious but as our room is facing the pool view, it can be quite noisy with the screaming and shouting from the kids.

    Reviewed March 04, 2019

    Hi there, Pui! Thank you for taking the time to review your stay with us. Apologies on the noise issues you encountered during your stay. Hard Rock Hotel Penang is proudly a family friendly hotel, and we love to see the kids having a great time all around the property. We do offer a Rock Royalty Lounge which can be a nice escape from the hustle & bustle of the kids play area down by the swimming pool with just an additional top up to your room rate. Besides that, there are a number of areas around the swimming pool (a good place is the poolside on the other side of the Pizzeria) which are typically much more peaceful for those guests looking for some quiet relaxation. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Best Regards, Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    8.0
    Excellent
    Lim from Malaysia
    Couple
    Deluxe Sea View
    Stayed 1 night in January 2019

    Perfectly Love This Hotel”

    Overall all is perfect,But one more thing need to improve Hard Rock Cafe inside can allow smoker to smoke,spoil mood when sit with the smoker. I Think Hard Rock Cafe should do something to prove it and get it Better. Hope consider my suggestion,Thanks

    Reviewed January 07, 2019

    Hi Lim, Thank you for taking the time to voice your concerns in regards to your stay with us. Under the Hard Rock Cafe's entertainment grade licence which comes into effect at 10:30pm, there is also smoking permitted inside the venue. We operate 4 large air filtration machines on the roof of the Cafe to maintain the air quality inside the Cafe as much as possible. Prior to 10:30pm, the Cafe is considered a restaurant and therefore smoking is not permitted. For your information, we are actually transitioning to a smoke free hotel in February, so on your return visit you will find the air much fresher to breathe! Looking forward to serving you better. Rockin' Regards, Michael Smeeton Executive Assistant Manager

    Responded January 23, 2019
    Hard Rock Hotel Penang
    8.0
    Excellent
    Then from Singapore
    Family with teens
    Kids suite
    Stayed 1 night in December 2018

    Awesome room”

    I stayed in the kid suite and it was awesome because there was soft toys, activity book and bedtime storybooks. There was even a complimentary PS4 gaming setup. The swimming pool is stunning with the manmade beach and basketball hoop. I love the feather pillows, only thing is that I slept with the weight of the dead ducks on my chest. The bed is super comfortable, I slept like a log. Staff are friendly and greetable.

    Reviewed December 22, 2018

    Hello Hello Then, Thanks for taking the time to write us this lovely review. We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. We are very pleased to see you enjoyed your room, including the in-room entertainment that we offer. The beds that the hotel is equipped with are our unique "Sleep Like a Rock" beds, which are incredibly comfortable. It's great to see you were indeed able to sleep like a rock! The Roxity Kids Suite is a unique product in Malaysia, and is a great place for kids to enjoy their stay and feel like a little rock star. We are very glad your kids enjoyed the room and the games and toys. The hotel's swimming pool is the largest free-form swimming pool in northern Malaysia, and is certainly one of the biggest draw cards for the hotel. Looking forward to more rockin' moments with you all! Rock On! Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    8.8
    Excellent
    Syahiddah from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 2 nights in December 2018

    Convenient and fun for family with children”

    Hotels staffs are superbly helpful, food are fantastic, facilities are good that you just spend time at the hotel and have plenty of things to do. Highly recommended the rock spa! They can get you babysitter if you require one to spend time for the spa and its only rm15 per children per hour. Free shuttle every half an hour from 6.30pm to the Ferringhi night market. All in all, a well worthy hotel for family vacation.

    Reviewed December 17, 2018

    Hey Syahiddah! Thank you for taking the time to review your stay at the Hard Rock Hotel Penang. Glad that you had such a great time with the facilities, amenities and services rendered to you. Most pleasing that you agree that this is a great place for kids. Hard Rock Hotel Penang is proud to be a leading family hotel in Malaysia and hearing of kids having fun is music to our ears. Happy to read that you enjoyed your trip to the spa. Our Rock Spa massage therapists are extensively trained and can offer a wide range of treatments. We are also one of 2 five star rated spas in Penang. Our location is one of our best features in that it’s a bit quieter at this end of the beach away from the markets. We do however provide a free shuttle bus to the markets which leaves every half an hour starting at 6.30pm daily. Looking forward to more rockin' moments with you and your rockstar family! Rockin' Regards, Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    8.0
    Excellent
    Daphne from Singapore
    Family with young children
    Deluxe Sea View
    Stayed 2 nights in February 2019

    All great except for mostly unsmiling staff. ”

    Is a shame that the resort is maintained pretty good is all aspects except attitude n friendly of staff: from check in/out, F&B, pool towel... all needs tremendous improvement. Bell boys were the only ones whom are more polite and friendly. Check in/out staff (both the male & female) are both horrible, including pool towel staffs who has fake smiles. Spoilt the whole experience of being in an high end resort. Management needs to look into these.

    Reviewed February 12, 2019

    Hi Daphne, Thank you for taking the time to review your stay with us. I am sorry to read that there aspects of your stay that left you disappointed. The hotel always aims to ensure that every guest has a rocking experience and are always saddened to know that someone has left underwhelmed. What was particularly surprising was that you found the staff to be lacking in good spirit, which is actually the opposite of the feedback we generally get from our guests. Your comment has been passed to the relevant parties for improvement in their sectors. We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Rockin' Regards, Michael Smeeton Executive Assistant Manager

    Responded February 13, 2019
    Hard Rock Hotel Penang
    9.2
    Exceptional
    Syed from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 2 nights in February 2019

    Happening Hotel”

    Hotel with additional facilities such as swimming pool with slides, foam party on the evening with latest music, guitar jamming in the room, BOSE bluetooth speaker in the room that can connect to your android, playstation for young kids, free pool table and kids playroom. The decoration is simply retro with purple color on the carper an the doorway. If you bored with the hotel food, you can always cross the road and find the hawkers food with cheaper price. Easy to buy groceries such as snacks and mineral water just across the road. The beach is clean and there is a lot of water sports activities such as parasailing, jetskiing and horse riding for the patrons.

    Reviewed February 06, 2019

    Thanks for the rockin' review, Syed! Glad to read that you had such a great stay and enjoyed yourself with what we have to offer. All our rooms went through a makeover not too long ago and this saw the addition of the purple mood lighting, Bose Sound System and a couple of others. The most recent addition to the room amenities is the Handy Smartphone. Our location is one of our best features in that it’s a bit quieter at this end of the beach away from the markets. We do however provide a free shuttle bus to the markets which leaves every half an hour starting at 6.30pm daily. The hotel constantly checks the pricing of its products against the hotel competition in Batu Ferringhi and always finds that our drinks are competitively priced. Our prices are slightly higher than some of the hawker centres in the area, but we hope that our rocking good service makes up for the difference! Looking forward to your future visits. Rock On! Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    8.0
    Excellent
    CHAN from Singapore
    Couple
    Twin/Double room - De Luxe - Sea View - Balcony
    Stayed 1 night in February 2019

    good customer service”

    Staff always smile and friendly

    Reviewed February 22, 2019

    Hi there, Chan! Thank you for taking the time to review your stay with us. It’s particularly pleasing that you found the service from our team to be of such a high standard. Our staff pride themselves on ensuring that every guest leaves the hotel feeling like a rock star. Great to see that they did just that! Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rock On! Michael Smeeton Executive Assistant Manager

    Responded February 23, 2019
    Hard Rock Hotel Penang
    8.8
    Excellent
    Leong from Malaysia
    Family with young children
    Deluxe Sea View
    Stayed 1 night in November 2018

    Good stay”

    Good stay for my baby(10months+) First time stay hard rock hotel in Penang. I just ask for baby cot have any charges before I stay. They automatic request for my room & don’t have any charges for me. And free upgrade our room. So surprise! Will come back again with my son.

    Reviewed November 19, 2018

    Hey Leong! Thanks for taking the time to review your stay with us. Am glad to read that you and your family had a great time and appreciated the upgrade. Nothing brings us more joy than to read of families enjoying themselves! Looking forward to your next visit. Rock On! Michael Smeeton Executive Assistant Manager

    Responded November 21, 2018
    Hard Rock Hotel Penang
    8.8
    Excellent
    XIN from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 1 night in October 2018

    Clean and good service”

    We have beedn free upgraded into pool view room. The room is very clean and well renovated. We like the design very much. Just that no much food around the hotel. However, you may settle your dining in HardRock Cafe as we did. Else you need to travel all the way down to gurney to have penang local food.

    Reviewed October 23, 2018

    Thanks for the review, Xin! We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. We have very recently completed our full room refurbishment, and it's great to hear that our guests are appreciating the new decor and features. Georgetown is a mere 30 minutes ride from the hotel. Grab is a ride-hiring app that's free for download. Grab to Georgetown from the hotel ranges from RM 12 – RM25 depending on the distance. Besides Grab, you can also use the buses that frequent Batu Ferringhi (Route 101 & 102). There’s bound to be one every 10-15minutes and the bus stop is directly outside our hotel. The free shuttle bus provided by the hotel does not bring you to the city but will bring you to the night market and the food courts just down the road from the hotel. The shuttle service is available from 6:30pm to 11pm, taking drives every half an hour. Rockin' Regards, Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    9.6
    Exceptional
    Ng from Malaysia
    Family with teens
    Lagoon Deluxe Room
    Stayed 1 night in October 2018

    What a Nice Accommodation!!”

    My mum was really enjoy her Birthday night stayed over here. She really relax at the Hotel room, and keep swimming before sleep & awake from bed also early in the morning. Thank you Staff's for prepare a lovely Birthday cake & fruits for my mum. She wants to extend stay but too bad, her daughter just booked one night. Haha ^_^ Next time will fulfill her wishes again for sure.

    Reviewed October 08, 2018

    Thanks for the rockin' review, Ng! Glad we could play a part in your mother's birthday and that she enjoyed it to the fullest. Hopefully we'll be seeing you all again soon for more celebrations. Rock On! Michael Smeeton Executive Assistant Manager

    Responded October 08, 2018
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Rohazida from Malaysia
    Family with young children
    Kids suite
    Stayed 4 nights in September 2018

    Excellent Stay - Home away from home”

    We've been going back to Hard Rock Hotel for about 7 years now, almost every year at least once and its always an absolute delight. Our kids absolutely love the pool and slides and beach is great. Food at the pizzaria and breakfast at the Starz Cafe are yummy and the menu is able to cater for the fussiest eater ie my 7 year old son. What's good to point out this time is I've noticed their coffee has vastly improved from the previous breakfast offering and definitely much better than any other hotels we've stayed in. The cappuccino and latte although from a machine actually taste like proper brewed coffee. And despite the full house they experienced this weekend, the team at the Starz Diner were very equipped, efficient and attentive to each diner. The Rock Spa isn't to be missed if you're looking for a treat. Booked a malay traditional massage at their outdoor villa which was absolutely lovely and their ginger tea is delicious. They've also had a campaign called Rock-a-Duck for guests to purchase a limited edition HRH rubber duck for rm10 and proceeds to go to a local school. To know that the hotel actually cares enough to help schools through a fundraising makes our stay extra special. To sum up our entire stay, 7 years of going back to HRH Penang never feels old. Kids enjoy it and there's something for the parents too given the rock band that plays at the HRC every night. From the great hotel staff to the awesome bed and pillows, Hard Rock Hotel isn't just a hotel, but our home away from home.

    Reviewed September 12, 2018

    First and foremost, thank you for always returning, Rohazida. You're an absolute rockstar! We're thrilled to read that you and your family had a most wonderful stay, yet again. We are more than happy to maintain these standards and to keep improving where we can. Glad you noticed that the quality of coffee served has changed. Our Culinary Team will be very happy to hear that you appreciated their efforts in ensuring that there is always something for everyone.Thank you also for your compliments to our staff. They will be happy to hear that you appreciated their attentiveness. The RockSpa is indeed a treat when looking for rest and rejuvenation. Do look out for their promotions which can be found in our bi-monthly NoizeLetter, available all around the hotel. Hard Rock operates with the mantra "Take Time To Be Kind" and is happy to be able to give back to the community. Wealth is nothing if not shared :) Looking forward to next year! Rock On! Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    8.4
    Excellent
    Khee from Malaysia
    Group
    Lagoon Deluxe Room
    Stayed 2 nights in August 2018

    Location & facilities ”

    Was booked for 5 rooms. 4 rooms as 2 single bed and 1 double bed. End up all gave us double bed which need to sleep with colleagues on 1 bed for 2 nights. Huhuu... Anyway, is a good experience to be at Hard Rock Hotel. Those who think to travel to town area may not that convenience due quite far and especially go with group as well. Great water activities and nice facilities. Do avoid any scam at beach side which different package at beach area.

    Reviewed September 10, 2018

    Thanks for taking the time to review your stay at the Hard Rock Hotel Penang, Khee. While we are happy to read that you had a great experience, we're sorry to read that you had an issue with the rooms allocated to you. I have spoken to the Front Office and Reservations Team to look into what happened and to ensure incidents like these do not reoccur. Georgetown is a mere 30 minutes ride from the hotel. Grab to Georgetown from the hotel ranges from RM 12 – RM25 depending on the distance. You can also use the buses that frequent Batu Ferringhi (Route 101 & 102). There’s bound to be one every 10-15minutes and the bus stop is directly outside our hotel. Glad that you enjoyed our facilities, especially the water activities. In regards to the beach activities, the water sports operator is a separate company with no connection to the hotel. We also do not recommend them and have signs at the beachfront reflecting this. Best Regards, Michael Smeeton Executive Assistant Manager

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    • Excellent location
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