Hard Rock Hotel Penang

Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100 - See map
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Hard Rock Hotel Penang

"Staff are very friendly, good and clean place."

Mohd - March 2, 2020
Deluxe Hill View - Bed Hard Rock Hotel Penang
Lobby Hard Rock Hotel Penang
Swimming pool [outdoor] Hard Rock Hotel Penang
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
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Check-in/out [express]
Hassle-free check in
Close to Batu Ferringhi Beach
Within 750 m of property
See map
Popular landmarks
Klinik Feringgi 470 m
Klinik 1 Malaysia 600 m
Batu Ferringhi Beach 750 m
Batu Feringghi Night Market 890 m
Yahong Art Gallery 940 m
Bora Bora by Sunset 1.06 km
Batu Ferringhi Night Market 1.23 km
Tropical Spice Garden 1.37 km
Penang Tropical Spice Garden 1.41 km
Raz Kashmir Crafts 1.84 km
Nearby landmarks
Batu Ferringhi Beach 750 m
Escape Theme Park 3.52 km
Entopia 3.61 km
Kek Lok Si Temple 8.35 km
Cheong Fatt Tze - The Blue Mansion 11.56 km
Armenian Street 11.98 km
Khoo Kongsi 12.16 km
Pinang Peranakan Mansion 12.34 km
Penang Fort Cornwallis 12.37 km
8.2

Excellent

Location rating score

210 meters to the beach

This property is in high demand!

12 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Airport transfer

  • 210 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Penang every 1 minutes on Agoda.com
Value for money8.0
Distance to city center22 km
Location rating8.2
Nearest airportPenang International Airport (PEN)
Distance to airport19.4 km

Rooms available at Hard Rock Hotel Penang

Excellent
Room comfort & quality
8.5
Sea View Suite
Sea View Suite
...
  • Room size: 53 m²/570 ft²
  • Ocean view
  • 1 king bed
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Lagoon Deluxe Room
Lagoon Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 2 single beds or 1 double b...
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Kids Suite
Kids Suite
...
  • Room size: 41 m²/441 ft²
  • Mountain view
  • 1 king bed and 1 single bed
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Club Sea View King Bed
Club Sea View King Bed
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 1 king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 2 single beds or 1 king bed
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Deluxe Pool View
Deluxe Pool View
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 single beds or 1 king bed
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Eat, Pray, Rock with Limited Edition Gifts - Suite with Sea View
Eat, Pray, Rock with Limited Edition Gifts - Suite with Sea View
...
  • Room size: 53 m²/570 ft²
  • Balcony/terrace
  • 1 queen bed
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Deluxe Sea Terrace
Deluxe Sea Terrace
...
  • Room size: 54 m²/581 ft²
  • Ocean view
  • 2 single beds or 1 double b...
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Roxity Kids Suite
Roxity Kids Suite
...
  • Room size: 41 m²/441 ft²
  • Shower and bathtub
  • 1 single bed and 1 double b...
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Eat, Pray, Rock with Limited Edition Gifts - Rock Royalty Deluxe Room with Seaview
Eat, Pray, Rock with Limited Edition Gifts - Rock Royalty Deluxe Room with Seaview
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 queen bed
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Frequently asked questions

What time is check-in and check-out at Hard Rock Hotel Penang?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hard Rock Hotel Penang?

Hard Rock Hotel Penang is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 371 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hard Rock Hotel Penang also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hard Rock Hotel Penang has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease.

Is breakfast offered at Hard Rock Hotel Penang?

Asian breakfast is available for guests.

What are my dining options at Hard Rock Hotel Penang?

Hard Rock Hotel Penang features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Hard Rock Hotel Penang?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Hard Rock Hotel Penang. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for in-house catering, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Hard Rock Hotel Penang?

On-site venues and convenient event services make Hard Rock Hotel Penang an ideal choice for hosting events such as conferences and meetings. The 3 venues can accommodate up to 30 people. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at Hard Rock Hotel Penang?

Hard Rock Hotel Penang does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Hard Rock Hotel Penang

  • 9.2
    Exceptional

    "Car park available for hotel guest."

    amirudin

    |

    March 13, 2020

  • 9.6
    Exceptional
    Staff 

    "Great mood with great service!"

    Chun

    |

    May 3, 2019

  • 10.0
    Exceptional
    Staff 

    "Best staff and good view"

    Mohammad

    |

    February 13, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Room comfort score
8.5/10
Review score - United States
8.4/10
Service score
8.7/10
Cleanliness score
8.8/10
Better than
97
%
of Penang properties
Better than
96
%
of Penang properties
Better than
95
%
of Penang properties
Better than
95
%
of Penang properties
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Overall rating:
8.5
Excellent
12,444 reviews
Cleanliness
8.8
Facilities
8.9
Location
8.2
Read all reviews >
What travelers say they love:
This stay was great & it was relaxing for us.
Hock from Singapore
Couple
More about Hard Rock Hotel Penang

More about Hard Rock Hotel Penang

Hard Rock Hotel Penang is located on the famous beaches of Batu Ferringhi. The property features 249 rooms with its hip and stylish decoration, suitable for families, couples, or single travelers.

The lagoon deluxe room features direct access to the pool for the guests’ greatest comfort. Room amenities include free Wi-Fi, BOSE Sound Systems, 50-inch LED screen TVs, free HD Blockbuster movies on demand, a DVD/CD player, an in-room safe, a hairdryer, mini bar, radio, coffee/tea making facilities, and IDD telephone.

For relaxation and recreation, guests can choose to tour the memorabilia or chill at the café and experience the night bands or even be entertained by the poolside rock agents. In addition, the property boasts a 26,000-square-feet swimming pool, sand islands, and water slides for guests to enjoy. Other recreational facilities include a teens’ club, football table, pool table, Roxity Kids Club, luxury spa, well-equipped gym, and two Hard Rock stores. With all the facilities and services, Hard Rock Hotel Penang is the perfect option for guests who want to experience greatest comfort.

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Most talked about facilities

Swimming Pool
904 mentions
Breakfast
375 mentions
Food & Dining
202 mentions
Beach
202 mentions

What they offer

10.0
Exceptional

"Excellent service and value for money"

Syamsul

|

October 29, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Hard Rock Cafe Penang
Cuisine:American
Menu:Buffet
Starz Diner
Cuisine:Asian, International, Local
Menu:Buffet
Pizzeria
Cuisine:International, Italian
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Hard Rock Hotel Penang from real guests

Overall rating
8.5
Excellent
From 12444 reviews
8.8Cleanliness
8.8Facilities
8.7Service
Agoda Reviews (8507)Booking.com Reviews (3937)
Rating via Agoda8.5
/
10
Cleanliness8.8
Facilities8.9
Location8.2
Room comfort and quality8.5
Service8.7
Value for money8.0
High score for Penang
Rating
9+ Exceptional (1941)
8-9 Excellent (1227)
7-8 Very Good (1529)
6-7 Good (508)
<6 Below Expectation (441)
Time of the year
Mar - May (1448)
Jun - Aug (1419)
Sep - Nov (1494)
Dec - Feb (1285)
Don't miss out!Users are booking a place in Penang every 1 minutes on Agoda.com
All guests (8507)
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Show reviews that mention 

Showing 5646 verified guest comments
12345
9.7
Exceptional
MUHAMMAD from Malaysia
Solo traveler
Deluxe Hill View
Stayed 2 nights in May 2014

Perfect view. Excellent facilities. ”

The hard rock concept never been put aside. The bed is as excellent as other 5 stars hotel would. The bathroom is well maintained, and the toiletries provided are from the rock spa.

I really love it! Never regret of choosing hard rock hotel penang as my hotel destination. I was thinking of staying at the other hotels in batu ferringhi, but tempted by the hard rock concept, and i can tell you it was not a dissapointment. A perfect stay. Nice beach with greenish blue water. A lot of reflexology centre nearby the hotel and last but not least, the food!! Nobody could stay in penang without having to try the local delicacies. The world famous assam laksa, the rojak pasembor, and as well as the nasi kandar. They are regarded as penang staple food, and i can say it is not a trouble getting those food because they are just a walking distance from the hotel! Hard Rock Hotel Penang, the best hotel in the world!

Reviewed May 10, 2014
8.7
Excellent
Ben from Malaysia
Couple
Deluxe Hill View
Stayed 1 night in March 2011

Lovely and a must-try hotel”

Rich history, many attractions (restaurant and bar) and close to the beach!

This hotel with it's rich history is synonymous all around the world therefore we were intrigued and would like to try it out to see what's all the fuss is about. Amidst all the fanfare that came along with the opening of the Hard Rock Hotel in Malaysia we know understand from our stay that it's true that Rock and Roll really has arrived on our shores (in Penang!). First, and a very good point, we had a free upgrade from our Deluxe Hillview room to the one facing the pool/beach area which was unexpected. The moment we reached it strike us that this hotel stands out from all the others (as there were many hotels along Batu Ferringhi) as one of the cooler ones if not the coolest. The ambiance from the get go was awesome as we were greeted by all the bellboys, porters and receptionist therefore waiting time to get the room was super quick. Upon entering the room, there caricatures and drawings of our favorite band The Beatles hung on the walls of the room as well as Elvis's picture in the toilet (a nice touch I might add). The room is really clean (as my g/f suffers from the sniffles and would get allergy if the carpets and dusty but she had none of it throughout out stay) as well as the toilet. Although, the only knockback is the location as it's far away form popular hotspots in Penang - Gurney Drive it's about 10km drive from the hotel, this hotel will do you good if you're looking for a new experience. One that is align with international standards that is. The food for breakfast (buffet) was excellent too and kept us filled for the full day ahead. Overall, I would recommend this hotel to anyone especially families as the swimming pool is really cool as they incorporated sand from the beaches (and it's constantly 24/7 cleaned by a pitiful cleaner) with a lot of slides and what not situated around the pool for you to revel it.

Reviewed May 02, 2011
9.0
Exceptional
Darren from Canada
Family with young children
Deluxe Hill View
Stayed 4 nights in December 2013

2nd stay this year; we'll be back!”

Awesome swimming pools & waterslides, great beach location, kid & parent-friendly

My wife, son, & I thoroughly enjoyed our stay at the Hard Rock in Batu Ferringhi, Penang over the New Year holidays. It was our second stay this year and we came back for several reasons -- the massive, awesome swimming pools, beautiful beach location, waterslides for the kids, kids' club with fun activities, great buffet breakfast, good service, and good music! On check in we found that the hotel couldn't provide the kind of room we requested (failure of communication between Agoda and the Hard Rock) but they tried their best to accommodate us and we were satisfied with the room. Also, we had a small issue at the poolside pizza restaurant one day as our meals came out 45 minutes apart, but eventually, after a conversation with the manager, the situation was resolved (2nd pizza comped). The New Year's Eve party was awesome; the DJs from Thailand were spinning extremely funky tunes, and my son danced like a maniac for 3 hours straight. Come to think of it, so did we! We'll definitely be back.

Reviewed January 15, 2014
9.0
Exceptional
Kelvin from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in May 2014

Need I say more? It's HRH”

The pool, The staff, The cool drinks

Now......before I begin, let's first remember....this is Hard Rock Hotel. The hotel that's meant to rock your senses. And with all the hype, this is why they charge prices that the normal, everyday crowd can't afford. It'd be great if HRH could have frequent best buys which cost below MYR400 per night.....so one reason for the 4 star on value for money instead of 5. Then there's the room comfort factor. For the prices you pay, you'd expect huge rooms, but no, you'd get only a standard size room. I guess HRH wants you to spend more time outdoors than in. So.....4 star again for room standard instead of 5. Also, the location is a bit on the far end of Batu Ferringhi. Apart from that, if you want great burgers, cool drinks, an awesome swimming pool, have a huge wad of cash and Ray Rozells rocking it up with his band, then this is the place to be :)

Reviewed December 30, 2014
10.0
Exceptional
Marcella from Indonesia
Solo traveler
Deluxe Sea View
Stayed 2 nights in June 2013

Joyfull holiday”

Pool, Beach, kids clubs (both for young and teens)

Most of our time in Penang were spent enjoying Hard Rock hotel pool and Batu Ferringhi beach which were located at the backyard of our room. Thanks to Hard Rock whom has upgraded our room to Lagoon View. My children were enjoying the kids club (for both young & teens). Penang atmosphere is very much like Bandung & Bali so it feels like home, with great food and night market. The hotel provide shuttle to go to the nearest hawker center and night market. For bikers, you could also rent a bike here.

Reviewed June 28, 2013
8.3
Excellent
Alexander from Malaysia
Couple
Deluxe Hill View
Stayed 3 nights in October 2011

Hard Rock 'vibe' lives on in Penang”

friendly staff, great concept, buzzing with activity, a really different experience

The Hard Rock Penang is located on a great stretch of beach – Batu Ferringhi. Though there are many other hotels in the area, I have to say that there are none like the Hard Rock. Its concept of a rock show cum musical odyssey is faithfully kept alive from the lobby, reception, restaurants through to the rooms themselves. Overall, we had a great time here and experienced something quite unique. I had been warned about the noise level in the hotel – it's definitely not your laid-back, restful kind of beach resort – yet the music coming from the nightly performances in the lobby faithfully stopped at around 10-ish, so it wasn't a problem. The atmosphere was great throughout and there was a real buzz about the place, from the types of guests the HR attracts to the staff and daily activities. Still, there are quiet corners dotting the hotel should you find yourself needing some time with a favourite book or just to indulge in some quiet contemplation. We only had a late-night desert at the hotel (this is, afterall, Penang!) but found it to be absolutely delicious. All in all, if you're looking for a different kind of beachside holiday experience, the Hard Rock is definitely worth a try.

Reviewed October 20, 2011
9.7
Exceptional
Elaine from Malaysia
Couple
Deluxe Hill View
Stayed 1 night in May 2014

Amazing stay”

The room, the staff the pool

We had a lovely one night stay at hard rock hotel penang! Upon a slightly early arrival(230pm. 3pm being the check in time), the front desk staff graciously informed us that they would try to rush our room for us. Within 10 minutes, they phoned me to say that our room was ready! And... We were upgraded to a sea view room(we booked a hill view room). Check in was a breeze and the staff were really efficient/friendly! The room was nice, clean, spacious with a view of the pool n sea beyond it. We loved the amazing pool- it stretched throughout the whole length of the hotel! And they even had an area that was filled with sand at the bottom. The atmosphere was really laid back, the music they played at the pool area was very good, not noisy at all. The free slurpies were a nice touch! This makes up for the murky sea! There were some small shops/convenience store/ cafes outside of the hotel.. Breakfast buffet was alright, although I did expect much more, this being hard rock. The sausages were of the cheaper kind.. We had dinner at long beach hawker centre which was about 2km from the hotel(we rented a car). All in all, it was a great stay in hard rock penang, and we cannot wait to return for a longer stay!

Reviewed May 20, 2014
8.7
Excellent
Grace from Malaysia
Family with young children
Deluxe Hill View
Stayed 1 night in October 2013

Great hotel!! Wil definitelyl go back again,”

Love the swimming pool area. Surrounding with sand at the pool area is a good idea. Child friendly environment.

It was a pleasant stay with Hard Rock Hotel Penang. Although the location of the hotel is far from town which was quite a distance into Batu Ferringhi, but it's worth a stay there. Since we travel with young children, it's definitely a child friendly environment with attentive staff and has good life guard for the kids at the pool area. There's a Little Rocker built in the small room for the kids. Unfortunately, only 1 kid can enter the room with 1 parent instead of 2 kids at the same time. Our room was given at the end corner near the staircase exit, don't quite like it, but no complain. Room is spacious even after placing a playpen for my younger kid. Food wise, rated average because the pastry, waffles and pancakes are not warm. Overall, quite a good spread out with local Asia and western food varieties.

Reviewed October 07, 2013
10.0
Exceptional
Rohazida from Malaysia
Family with young children
Kids Suite
Stayed 4 nights in September 2018

Excellent Stay - Home away from home”

We've been going back to Hard Rock Hotel for about 7 years now, almost every year at least once and its always an absolute delight. Our kids absolutely love the pool and slides and beach is great. Food at the pizzaria and breakfast at the Starz Cafe are yummy and the menu is able to cater for the fussiest eater ie my 7 year old son. What's good to point out this time is I've noticed their coffee has vastly improved from the previous breakfast offering and definitely much better than any other hotels we've stayed in. The cappuccino and latte although from a machine actually taste like proper brewed coffee. And despite the full house they experienced this weekend, the team at the Starz Diner were very equipped, efficient and attentive to each diner. The Rock Spa isn't to be missed if you're looking for a treat. Booked a malay traditional massage at their outdoor villa which was absolutely lovely and their ginger tea is delicious. They've also had a campaign called Rock-a-Duck for guests to purchase a limited edition HRH rubber duck for rm10 and proceeds to go to a local school. To know that the hotel actually cares enough to help schools through a fundraising makes our stay extra special. To sum up our entire stay, 7 years of going back to HRH Penang never feels old. Kids enjoy it and there's something for the parents too given the rock band that plays at the HRC every night. From the great hotel staff to the awesome bed and pillows, Hard Rock Hotel isn't just a hotel, but our home away from home.

Reviewed September 12, 2018

First and foremost, thank you for always returning, Rohazida. You're an absolute rockstar! We're thrilled to read that you and your family had a most wonderful stay, yet again. We are more than happy to maintain these standards and to keep improving where we can. Glad you noticed that the quality of coffee served has changed. Our Culinary Team will be very happy to hear that you appreciated their efforts in ensuring that there is always something for everyone.Thank you also for your compliments to our staff. They will be happy to hear that you appreciated their attentiveness. The RockSpa is indeed a treat when looking for rest and rejuvenation. Do look out for their promotions which can be found in our bi-monthly NoizeLetter, available all around the hotel. Hard Rock operates with the mantra "Take Time To Be Kind" and is happy to be able to give back to the community. Wealth is nothing if not shared :) Looking forward to next year! Rock On! Michael Smeeton Executive Assistant Manager

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Hard Rock Hotel Penang
7.7
Very good
Chiew from Singapore
Couple
Lagoon Deluxe Room
Stayed 2 nights in January 2011

The Coolest Poolside Pad Ever!!!”

Lagoon Deluxe Direct Access to Pool and Lovely Staff!!

The best hotel that I have stayed in Penang. Ever. This is my 5th trip to Penang and in my past trips, I have always stayed at Batu Ferringhi as I love the atmosphere there. Wanting to pamper myself a little more this time round, I decided to book the Lagoon Deluxe at Hard Rock Hotel after reading the rave reviews and the room certainly did not disappoint, in fact, exceeded my expectations! From the outside, the hotel looks plan, but once you step into the lobby, and greeted by the lovely LED lights that spelt out the name and then welcomed warmly by the staff, you know you have arrived at the right place. I am the kind of person who love rock music, so its definitely great to hear rock music instead of the usual plain clayderman/mariah carrie that we are so used to at other lesser hotels. The lagoon deluxe has a separate secure access via a door, so i felt so "exclusive". Once I entered the room, I rushed to the window and pulled open the blind and the direct veranda to the pool looks so inviting. The sunny weather during my stay helped alot too! Trust me! You have to book this room! Other than that, the breakfast was above average. Food was well stocked with the normal variety of asian, western breakfast (porridge, omelette, salad, bread spread etc) The easy access to the beach was another plus point. The location of the hotel meant that the beach was not over-crowded (which is a definite great plus point). There is a few shops right outside the hotel that allowed us to grab toiletries and snacks cheaply. And the bus-stop right outside the hotel also allowed us to take the public buses (RM$2 per pax) to the town in about 30-45min. Hard Rock Hotel Penang certainly did not disappoint! And the Lagoon Deluxe room was superb! I am looking forward to going back there soon!

Reviewed January 27, 2011
9.7
Exceptional
Carolyn from Singapore
Group
Deluxe Hill View
Stayed 3 nights in June 2012

Awesome Ambience and Impeccable Service Throughout”

Great atmosphere (music-themed) and great food and service

We got checked in at 1.30p.m. and we were greeted with a big serving of a welcome drink that tasted great. We were then ushered to our lovely room with the Beatles as the theme. We then proceeded to make enquiries about leaving the hotel grounds and for things to do around Penang. We had more than enough advice. The car was booked quickly and we left in less than 10 min. Great range of watersports at affordable rates. Did parasailing and had a good time. The pool is good for lounging and the man-made beach gives us a reason to stay at the poolside and order food and drinks instead of venturing out to the seaside which is not as clean. Love the lagoon pool and the energetic vibe--there were activities for families and even other types of travellers to do (dance by the pool etc.) The band at the lobby packs a punch. Great performance, albeit for the more mature crowd as they play older songs. Great even though I did not know some songs. Hard Rock Cafe delivers a superb experience. The food and drinks are reasonably-priced and we had a great time listening to the band from 10.30pm to 1.30am! Popular and rock songs made our night unforgettable! I wanna stay at Hard Rock Penang again soon!

Reviewed June 19, 2012
10.0
Exceptional
Badrul from Malaysia
Couple
Sea View Suite
Stayed 1 night in May 2015

Awesome, fantastic , great atmosphere, superb ”

Service, food, ambience, location, rising to the occasion

It's our 25th wedding anniversary. The moment we arrived at the hotel, we were greeted by those awesome, friendly and helpful staffs. Although the check-in time was 3pm and we arrived at 12.00pm, they accepted our registration and made us feel the next 2hrs or so just like 15mins. We were taken to a private check-in desk and again the King's Club staff were just as awesome as others if not better., We had our lunch at the Hard Rock Cafe accompanied by our 4 grown-up children and again our presence there were greeted and served by great waiter & waitresses. The food was delicious and the portion were hefty. Then came the room... simply superb...,sea-facing balcony, elegant amenities, comfortable bed ... fit for a King. Thank you Hard Rock Hotel Penang for making our 25th wedding anniversary celebrations or us to remember the stay there forever. We would like to convey our thanks to all the staff of this hotel ... the managers, Kibg's Club staffs, the conciergie personals, the security guys, the gardeners and many more... TQVM guyssss and keep up the goid work. This will not be my last visit to your place ... It will always be our family choice of accomodation, dining & entertainment . Cheerssss...

Reviewed May 05, 2015
9.7
Exceptional
juwita from Indonesia
Family with young children
Deluxe Hill View
Stayed 4 nights in August 2015

Wonderful family holiday”

Swimming pool is very entertaining for both children and adults, the hotel staff were very warm and helpful and they were friendly to children, ambience of the hotel is very cozy

Our family had a wonderful stay in Hard Rock Hotel Penang. We loved the ambience of the hotel, it really is great for any types of traveller. We loved the swimming pool and the facilities of the swimming pool, with play area for the children, a little bar in the middle of the pool to relax and enjoy your drinks, and also the hotel private beach is very well maintained. Since we spent most mornings to afternoon outdoors, we stayed at the hotel on the evenings and order in-room services. We loved most of the foods we ordered and there are a lot of varieties of food to choose from. There is a mini market right across the hotel and in the evening, there arae lots of food stalls nearby the hotel. The hotel is quite far from the city centre (approx 45 mins to Georgetown), but we didint mind the travel. The scenery was very nice since the hotel is located on the hillside yet by the beach. It has been a wonderful family trip and we had a wonderful stay at Hard Rock Hotel

Reviewed August 09, 2015
10.0
Exceptional
Mohammad from Singapore
Couple
Deluxe Hill View
Stayed 3 nights in March 2018

It was an awesome experience. ”

Was travelling with 5 families with kids. The kids enjoyed the pool facilities. The food was great. The room was great and clean. Love the Bose Bluetooth speaker, such great sound coming from that small Bluetooth speaker. Great to blast with your own tunes. For those planning to play the sea sports there is a counter just outside the hotel going to the beach. Remember to checktout the price. The are night market outside the hotel, the shop are kind of repetitive. All selling the same item. Be sure to haggle the price at those items are not original and usually the seller will jack up the price within them. Food was easy to locate as there are several food stall outside the hotel. Driving around penang Island is easy, jam are manageable. Most of the interesting place are in George Town. We used grab. Which is way cheaper than the taxis. The taxis tends to jack up the price. Taxi fare from airport to Hard Rock Hotel was 74 rm but if you took grab it will only cost 44rm.

Reviewed March 16, 2018

What a terrific review, Mohammad! It's fantastic to read that you and your families had such a wonderful experience with us. It certainly sounds like you were able to take advantage of many of the cool facilities the hotel offers for families, and it's no surprise that your kids had great fun in the swimming pool and on the water slides. Besides that, I am glad that you enjoyed the Bose Sound system in your room. The Bose speaker for our guest is a great value-add which enhances the stay experience and always gets great responses from our guests. In regards to the beach activities, the water sports operator is a separate company with no connection to the hotel. Additionally, we provide a free shuttle bus to the markets which leaves every half an hour starting at 6.30pm daily. The most exciting feeling is your satisfaction and we love to hear your loving comments. Rockin' Regards, Michael Smeeton Executive Assistant Manager

Responded March 23, 2018
Hard Rock Hotel Penang
10.0
Exceptional
Aleksandar from Australia
Family with young children
Sea View Suite
Stayed 6 nights in June 2012

Great hotel, superb service”

service, pool

Excellent hotel with superb service. From the moment we checked in felt like a rock stars. Stayed in sea view suite on the 4th floor with nice water views. We had access to Kings Lounge for breakfast, afternoon refreshment and 6-7pm canapes.La carte menu for breakfast, more then enough food and mostly one more family or couple beside us having breakfast. Pool is fantastic both for adults and kids. It was Malaysian school holiday at the time of our stay but still plenty of space in and around of pool. Lil Rock is perfect for kids, like hotel's child care. Girls were so friendly, our daughter loved them. Hotel is a bit out of Batu Ferringhi centre (maybe 2km) but we didn't care coz not much to see there except the night market. If you like overcrowded, narrow street with people selling fake goods that's your best place on the island. Otherwise don't bother. There's a huge supermarket 15 min by taxi for grocery shopping. Overall very happy with hotel and would definitely come again. Next time will book Rock Star Suite. Btw, all hotel stuff provide top level service but there's a guy in Kings Lounge, Johan Jamal, who we need to mention for his exceptional service.

Reviewed July 06, 2012
9.6
Exceptional
Sumeyya from Australia
Couple
Deluxe Sea View
Stayed 7 nights in February 2016

Entertainment hotel with an amazing pool!”

2nd time here and it did not disappoint! We came with a group of friends and had a blast in the lagoon rooms and the pool area. It is along the Batu Ferringhi strip which is the main tourist area but very far from town (where you can find some great restaurants / shopping and cafes). Hard Rock Hotel is very family friendly but also fun for young adult travellers. Staff are always pleasant and very chill. Breakfast is okay and the gym facility is quite decent. There was some construction along the beach front but aside from that, our rooms were very clean and you definitely get what you pay for here.

Reviewed February 24, 2016
9.0
Exceptional
Chung from Hong Kong
Family with young children
Deluxe Hill View
Stayed 3 nights in May 2010

Wonderful stay”

- the pool is fantastic, very suitable for family - staff are polite
- No toothbrush provided unless you asked for it. - No comb provided even you asked for it.

My stay with my family in Hard Rock Penang is wonderful. The hotel is contemporary and new. The food served in 3 restaurants is good but a bit pricey compared with those restaurants at Batu Ferringhi. The night market, is within 10 mins walking distance. Quite good for the breakfast. However, the restaurant is a bit crowded. Will definitely recommended to my friends of this hotel.

Reviewed May 25, 2010
10.0
Exceptional
Gernot from Germany
Family with teens
Deluxe Hill View
Stayed 4 nights in January 2019

Top hotel with top service and and exciting atmosphere”

Hard Rock Hotel Penang is one of the few hotels in the world where location, service and exciting atmosphere meet highest standards, exceeding our own expectations. As a family used to travel abroad, we felt at home right away from the start and would love to return at any time to repeat this extraordinary positive experience. The hotel is well managed in every respect. The staff is not just friendly but really proud of putting customers first. Hotel rooms are equipped with newest technology (50 inch LCD TV set, BOSE sound system), incl. a handheld device (smart phone) available at any room for free during the stay, allowing to access internet via 5G even when touring through Penang. Breakfast buffet is delightful, offering a broad array of European, Malay, Indian and Chinese dishes.

Reviewed January 14, 2019

Hello, Gernot. Thank you for this smashing review! It is great to read that you had such a rockin' experience and that you and your family thoroughly enjoyed yourselves with the facilities, amenities and the services rendered to you. Our staff indeed pride themselves on their dedication to guest service and will be very pleased to know you appreciated their efforts. Thanks also for your comment on breakfast. Our culinary team are always working hard to make sure our meals are of great quality and to everyone's liking. The breakfast spread is designed to appeal to a multitude of tastes, and great to see you enjoyed the variety presented. Thank you once again for the wonderful review, Gernot, and we look forward to many more rockin' moments with you and your rockstar family! Rock On! Michael Smeeton Executive Assistant Manager

Responded January 23, 2019
Hard Rock Hotel Penang
10.0
Exceptional
Ali from Malaysia
Couple
Lagoon Deluxe Room
Stayed 1 night in October 2013

Great for families & weekend breaks”

Unique, location, amenities

This was my first visit to Batu Ferringhi after more than a decade, and I chose this hotel since simply for its location and amenities. We chose the room with the direct pool access, Deluxe Lagoon, which I think is really the best feature of the hotel! The pools are great, with water slides for the kids (and overgrown kids too! :) ) Floats were available for a fee. The hotel's Breakfast Buffet spread was quite good too. One should also not miss the Hard Rock Cafe and its souvenir outlet (there are three of them! - the Bungalow, the Cafe and one located near the lobby). The staff - all of them - were very, very polite and will always go out of their way to make your stay a pleasant one.

Reviewed December 18, 2013
10.0
Exceptional
Kien from Malaysia
Business traveler
Deluxe Hill View
Stayed 1 night in September 2015

luxury resort ”

luxury resort situated along the famous beaches of Batu Ferringhi. Located in the Pearl of Orient, Hard Rock Hotel Penang offers a plethora of food options to suit everyone.

Located in the Pearl of Orient, Hard Rock Hotel Penang is iconic, bringing the multicultural Penang to new heights with its authentic Hard Rock experience. luxury resort situated along the famous beaches of Batu Ferringhi.

Reviewed October 21, 2015
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