Hard Rock Hotel Penang
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8.4
Excellent
13.1% this month
/10
(7256 reviews)See what guests said
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8.1
Excellent
Location rating score
Excellent location - 210 meters to the beach
Parking
FREE
  • Batu Ferringhi Beach310 m
  • Yahong Art Gallery940 m
  • Bora Bora by Sunset1.06 km
  • Batu Ferringhi Sidewalk Bazaar1.07 km
  • Penang Tropical Spice Garden1.41 km
  • Tropical Spice Garden1.46 km
  • Raz Kashmir Crafts1.84 km
  • Batu Feringghi Night Market2.08 km
  • Moonlight Bay Beach2.63 km
  • Penang Culture Centre2.64 km
  • Free Wi-Fi

    Hard Rock Hotel Penang

    Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100 - See map
    "Hard Rock Hotel Penang is one of the few hotels in the world where location, service and exciting atmosphere meet highest standards, exceeding our own..."
    Gernot - January 14, 2019
    Exceptional reputation
    Recommended by 93% of guests
    Excellent facilities on premise
    8.9 facilities on premise
    • Airport transfer

    • 210 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Don't miss out!

    29 travelers are looking at this property right now | 13 travelers have booked today.

    Property ranking|Compared to 4,022 Penang properties
    See all rankings
    Room comfort score
    8.5/10
    Review score - United States
    8.4/10
    Service score
    8.7/10
    Cleanliness score
    8.7/10
    Better than
    98
    %
    of Penang properties
    Better than
    98
    %
    of Penang properties
    Better than
    97
    %
    of Penang properties
    Better than
    97
    %
    of Penang properties
    Value for money7.9
    Distance to city center22 km
    Location rating8.1
    Nearest airportPenang International Airport (PEN)
    Distance to airport19.6 km

    Rooms available at Hard Rock Hotel Penang

    8.5
    Excellent
    Room comfort & quality
    Sea View Suite
    Sea View Suite
    ...
    • Room size: 53 m²/570 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Deluxe Pool View
    Deluxe Pool View
    ...
    • Room size: 35 m²/377 ft²
    • Pool view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Club Sea View King Bed
    Club Sea View King Bed
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Kids Suite
    Kids Suite
    ...
    • Room size: 41 m²/441 ft²
    • Mountain view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Lagoon Deluxe Room
    Lagoon Deluxe Room
    ...
    • Room size: 42 m²/452 ft²
    • Pool view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Sea View
    Deluxe Sea View
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Sea Terrace
    Deluxe Sea Terrace
    ...
    • Room size: 54 m²/581 ft²
    • Ocean view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Hill View
    Deluxe Hill View
    ...
    • Room size: 29 m²/312 ft²
    • Mountain view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Roxity Kids Suite
    Roxity Kids Suite
    ...
    • Room size: 41 m²/441 ft²
    Enter dates to see prices
    Kings Suite
    Kings Suite
    ...
    • Shower
    Enter dates to see prices

    What people love about Hard Rock Hotel Penang

    • 7.6
      Very good
      Staff 

      "Nice Swimming Pool and Good Welcoming Staff on Arrival"

      Massimo

      |

      May 6, 2018

    • 10.0
      Exceptional

      "overall is good, will definitely come back again!"

      Syn Y.

      |

      January 8, 2019

    • 8.4
      Excellent

      "I wish I could stay longer and enjoy the fun."

      Armah S.

      |

      November 9, 2017

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    More about Hard Rock Hotel Penang

    More about Hard Rock Hotel Penang

    10.0
    Exceptional

    "Good Staff and Pleasant Personality and personal Touch by th..."

    RASHID

    |

    August 30, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "Everything is good, got free upgraded to sea view room."

    Syn Y.

    |

    January 8, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Hard Rock Cafe Penang
    Cuisine:American
    Menu:Buffet
    Starz Diner
    Cuisine:Asian, International, Local
    Menu:Buffet
    Pizzeria
    Cuisine:International, Italian
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Hard Rock Hotel Penang from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (7256)Booking.com Reviews (3869)
    8.4
    /
    10
    Excellent
    13.1% this month
    Cleanliness8.7
    Facilities8.9
    Location8.1
    Room comfort and quality8.5
    Service8.7
    Value for money7.9
    Rating
    9+ Exceptional (1711)
    8-9 Excellent (1177)
    7-8 Very Good (1473)
    6-7 Good (491)
    <6 Below Expectation (419)
    Time of the year
    Mar - May (1399)
    Jun - Aug (1316)
    Sep - Nov (1384)
    Dec - Feb (1172)
    All guests (7256)
    All room types
    All languages

    Show reviews that mention 

    Showing 5271 verified guest comments
    12345
    7.6
    Very good
    Fadhullah from Malaysia
    Family with young children
    Lagoon Deluxe Room
    Stayed 1 night in July 2019

    Overall stay is awesome”

    We booked a lagoon deluxe room, the room is spacious can even add 2 more extra beds. The view is okay, quite far from the main swimming pool, due to we're given the room which located at the end of pool. Maybe we should check in earlier so can request rooms with better view.

    Reviewed July 24, 2019

    Hello there, Fadhullah! It is wonderful to read that you enjoyed your stay at the hotel, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy. Feel free to let us know upon booking if you would like your next room to be closer to the center of the hotel and we will do our best to accord. Hope to see you again soon. Rock On! Michael Smeeton Executive Assistant Manager

    Responded July 25, 2019
    Hard Rock Hotel Penang
    8.0
    Excellent
    Dominique from United Kingdom
    Couple
    Deluxe Hill View
    Stayed 2 nights in July 2019

    Pretty good! You pay for the name though ”

    I have mixed feelings about Hard Rock so I will break down our visit! Having visited many hard rocks across the world for food and drinks we thought we would give it a try to stay. It was definitely one of the most expensive on the island, we could of stayed at the Hilton for less money! Upon arrival I didn’t find the lady at the front desk very helpful in fact she was rather rude, we had booked a room with a large bed and the provided us a twin, because of the hassle they did upgrade us to a sea view which was nice. And just pushed the beds together (not ideal for a married couple) we were not allowed to take our own bags up to the room and having travelled hours I just wanted to get to the pool, I had to call down the reception because it took so long for them to bring our bags up! The food and drinks are definitely pricey but they are delicious and you are paying for the brand of hard rock! The hotel itself if Fantastic, definitely catered for families though unless you enjoy getting drunk there’s not a lot to do especially when it rained! Ideal location with lots of shops and bars close by and water sports on the beach out front (again very highly priced but not owned by the hotel) The breakfast selection is out of this world! They literally have everything! There were two men at the sand shack that were amazing I believe their names were Maman and Dina! What lovely, pleasant and overly helpful young men they were! All in all I was impressed by hard rock there are a lot of things they do right, and branding is massive! After the hiccups at the start I defo feel it’s worth it and the boys at the shack defiantly turned our feelings around! Would stay again

    Reviewed July 18, 2019

    Hello Dominique, Thank you for the review. Your comment on the service provided through the Front Desk has been shared with the Front Office Manager. It is very unfortunate that you did not receive our usual rockin’ service at the Front Desk and the manager will soon conduct a retraining of the staff in the issues you mentioned to ensure better service for our guests. Great to know that you enjoyed the new breakfast selection. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. The staff you mentioned personally will all be recognized at the hotel for their great service. Great efforts like the ones provided by the boys at The Shack Bar help to further enhance the guest experience. We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Rock On! Michael Smeeton Executive Assistant Manager

    Show more
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Goh from Singapore
    Couple
    Deluxe Hill View
    Stayed 1 night in July 2019

    Nice hotel”

    Very child friendly hotel. The room is clean and the tv programme was good. Especially the Bose speaker which allow me to play my own music. Facility in the hotel was good, kids able to play water with all the slide... love the hotel, staff are friendly. While waiting for the room to be done, we were served with small bite and drink. Make us feel warm and cozy. Love the hotel. Will go back again.

    Reviewed July 16, 2019

    Thanks for the rockin' review, Goh! Very happy to read that you had a wonderful stay with us. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. We completed a full room refurbishment in December 2016 and it's great to hear that our guests are still appreciating the new decor and features. Hope you had fun rockin' out with the Bose Speaker! Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. Looking forward to seeing you again, hopefully soon! Rock On! Michael Smeeton Executive Assistant Manager

    Responded July 23, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Chee from Malaysia
    Family with teens
    Lagoon Deluxe Room
    Stayed 1 night in July 2019

    Best Hotel to have fun! ”

    It wasn't my first time visiting HRH and for this round I decided to stay a night at HRH with lagoon pool view type where the pool just in front of my room and we can accessible to the swimming pool. My kids love it much and they really enjoy the pool activity. The HRC has rock and liveband that make me rock with live music and song while having my late dinner inside HRC. The hotel staff are very polite and friendly. The breakfast are variety and nice. The hotel also accessible to beach which just 20 plus meter behind the hotel. Love HRH stay much!

    Reviewed July 16, 2019

    Thanks for the smashing review, Chee! It is wonderful to read that you enjoyed your stay at the hotel, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy. Music is at the heart of everything with do at Hard Rock, so I’m pleased that you found the Splitfire band at the Hard Rock Cafe to be entertaining! They offer some great music, and create a rockin’ vibe for everyone to enjoy their evening. Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. Thanks again for the wonderful review and we hope to see you again soon. Rock On! Michael Smeeton Executive Assistant Manager

    Show more
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Zaiton from Malaysia
    Couple
    Deluxe Hill View
    Stayed 2 nights in April 2019

    Exceptional”

    Excellent Hotel and friendly staffs

    Reviewed July 24, 2019

    Thanks for the rockin' review, Zaiton! Glad to see that you had an excellent stay and that you appreciated the services rendered to you by our staff. The team at Hard Rock Hotel Penang pride themselves on providing fantastic service, and will be very glad to see that you found them to be friendly. We look forward to seeing you again. Rock On! Michael Smeeton Executive Assistant Manager

    Responded July 25, 2019
    Hard Rock Hotel Penang
    8.4
    Excellent
    Cindy from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 1 night in July 2019

    Room aircon leakage”

    Overall I’m pleasant with the environment and the facilities hotels provided. The staff are friendly and my kids is enjoying stay at the hotel. However the room I stayed aircon leakage and I have called the technicians twice for repair. The kind of leakage till the floor and the furniture all seriously wets. My opinion is wish that hotel can look into the matter seriously before provide the room to the guest.

    Reviewed July 07, 2019

    Hey there, Cindy! We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in. Your feedback on the air conditioning issue in your room has been shared with the Chief Engineer. His team takes such feedback seriously, and they will ensure that this issue do not recur in your room. This is unusual feedback so there may be a problem with the air conditioning fan in your room. They are currently looking into this. Thanks for letting us know and we're sorry this happened during your stay. We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Rockin' Regards, Michael Smeeton Executive Assistant Manager

    Show more
    Hard Rock Hotel Penang
    8.4
    Excellent
    Mohd from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 1 night in July 2019

    Best hotel I've ever stayed”

    Positive My wife checks in when I was away working, she was carrying our infant child at the time. The receptionist was kind enough to upgrade our room. The facilities were awesome, the staff was kind and the food for breakfast was excellent. Negative Air-conditioning inside the room was not consistent, sometimes it will be super cold, at times it can be very hot. Not sure why they havent fix this problem yet cause I saw few comments on this from other travellers.

    Reviewed July 04, 2019

    Hello there, Mohd! Thanks for taking the time to review your stay with us. While we're glad to see that you enjoyed our facilities, services and the free upgrade, we're disappointed to see that your room had a problem with the air-conditioning unit. Your feedback on the air-conditioning cleanliness has been shared with the Chief Engineer. The team regularly conduct the air-con servicing and cleaning on a programmed basis to ensure that this issue doesn’t occur in the rooms. We have looked into this matter with urgency and apologise for the lapse in standards. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Rockin' Regards, Michael Smeeton Executive Assistant Manager

    Responded July 05, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    sharifah from Malaysia
    Family with young children
    Deluxe Pool View
    Stayed 1 night in May 2019

    kids love the pool!”

    had a pleasant stay during our first time at HRC Hotel. kids love the pool, and definitely one of the highlights of our trip. nice room though a bit noisy since our room was facing the seaside and also near to the lounge area. but kids had too much fun swimming and they zonked out early that night even with loud noise.

    Reviewed July 03, 2019

    Thanks for the rockin' review, Sharifah. Glad to read that your first stay with us was a fun one. The hotel's swimming pool is one of the biggest in Malaysia and is certainly a great draw card for both the adults and children who stay here. Our kids play area with the three slides and other play equipment is always a hit with the kids. Apologize about the noise issues you encountered during your stay. We do offer a Rock Royalty Lounge which can be a nice escape from the hustle & bustle of the kids play area down by the swimming pool with just an additional top up to your room rate. Besides that, there are a number of areas around the swimming pool (a good place is the poolside on the other side of the Pizzeria) which are typically much more peaceful for those guests looking for some quiet relaxation. We hope to see you again for more rockin' fun! Rock On! Michael Smeeton Executive Assistant Manager

    Show more
    Hard Rock Hotel Penang
    9.6
    Exceptional
    YIU from Hong Kong
    Couple
    Deluxe Sea View
    Stayed 3 nights in December 2018

    first time staying at a theme hotel ”

    Hard Rock Hotel has a unique room decoration. It has its own private beach. Got a few eateries around the hotel. We took the public bus to the town which took about 45min (no jam) more than an hour (with jam). You may want to time your last day to the airport.

    Reviewed July 01, 2019

    Thanks for the rockin' review, Yiu! We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Georgetown is indeed a 30 minute ride from the hotel. Grab is a ride-hiring app that's free for download. A Grab to Georgetown from the hotel ranges from RM 12 – RM25 depending on the distance. Besides Grab, you can also use the buses that frequent Batu Ferringhi (Route 101 & 102). There’s bound to be one every 10-15minutes and the bus stop is directly outside our hotel. The free shuttle bus provided by the hotel does not bring you to the city but will bring you to the night market. The shuttle service is available from 6:30pm to 11pm, taking drives every half an hour. Hope this tip helps for your next stay. Do come back soon for more rockin' fun! Rock On! Michael Smeeton Executive Assistant Manager

    Show more
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Hsien from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 3 nights in June 2019

    Awesome holiday!!!”

    This is a very good place for family with young children. My 2 kids enjoyed the stay - there is nice and simple kids club (when I need a short me-time), the beach is just a stone throw away, and we love Penang sun set scenary.

    Reviewed July 01, 2019

    Thanks for the rockin' review, Hsien! Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. We hope to see you again for more rockin' moments. Rock On! Michael Smeeton Executive Assistant Manager

    Responded July 02, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    THANADET from Singapore
    Family with young children
    Deluxe Hill View
    Stayed 3 nights in June 2019

    Excellent facilities and friendly staff”

    I indicated that the occasion is to celebrate my daughter’s birthday and they provided a pleasant surprise of balloons and cake while we return to the room. Service was excellent by all staff we met. We enjoy our stay!

    Reviewed June 27, 2019

    Thanks for the smashing review, Thanadet! Glad to read that our staff delivered great amplified service and that it was well appreciated by you and your family. Our team will be very pleased to hear of your compliments. Do come back soon for more rockin' moments with us! Rock On! Michael Smeeton Executive Assistant Manager

    Responded June 27, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    firas from Saudi Arabia
    Couple
    Deluxe Sea View
    Stayed 2 nights in June 2019

    honey moon ”

    we stayed in the hotel Hard Rock two nights , in our staying there i have to give my feedback ,, first full thanks to all the Management and all the staff for good taking care the guests , and espichlly to houskeeping manager and his team , and to all the Chefs for the good breakfast and the service in breakfast too, really how i saw my room that was fantaztic .. sure sure i will come back agen .

    Reviewed June 27, 2019

    Assalamualaikum and thanks for the smashing review, Firas! We're glad that we were able to make your honeymoon a fantastic and memorable one! Your compliments will be shared with the team as they'll be very happy to know you appreciated their efforts. We look forward to more rockin' moments with you! Rock On! Michael Smeeton Executive Assistant Manager

    Responded June 27, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Belinda
    Family with young children
    Deluxe Hill View
    Stayed 5 nights in July 2019

    Exceptional”

    Visited Hard Rock for 5 days this July and it was great. The hotel is lovely and the room amenities/set out have all been well thought out. Bfast is plentyfull and fresh. The pool area is great for kids with slides, volleyball, basketball and tubes. Suits little ones and older kids. There is a lifesaver on duty all day. If your lucky enough to be there on the first Saturday of the month, the foam party is awesome and lots of fun for the whole family. If however, you are not a music lover, I suggest picking somewhere else to stay as there is music on all day...which we loved!!

    Reviewed July 12, 2019

    Thanks for the rockin' review, Belinda! Great to read that you had such a wonderful stay and enjoyed many of our offerings. Fantastic to know that you enjoyed the new breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. Yes, we hold a foam party the first Saturday of every month. It is a great fun option for something a bit different on a Saturday night, and like most of our activities it is free for in-house guests! Music is at the heart of everything with do at Hard Rock, so it's great to see you enjoyed the music we have playing around the hotel. Hope you were able to catch the live bands in the lobby and the cafe! Thanks again for the review and we look forward to seeing you again! Rock On! Michael Smeeton Executive Assistant Manager

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    Hard Rock Hotel Penang
    9.2
    Exceptional
    NGAI from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 2 nights in May 2019

    Enjoy and Relax”

    Honestly, it not 1st time i stay here. My kids is very enjoy with the facilities provided. For adults is quite relaxing. i will recommend this to my friends, and will visit again for sure. Nice place, nice staff, nice services.

    Reviewed June 21, 2019

    Hello and welcome back, Ngai! It was a pleasure hosting you again and to see you and your family having such great fun during your stay. Thank you for recommending us and we look forward to serving you and your family again, hopefully soon. Rock On! Michael Smeeton Executive Assistant Manager

    Responded June 24, 2019
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Nicole from Thailand
    Solo traveler
    Deluxe Pool View
    Stayed 2 nights in April 2019

    second stay, did not disappoint”

    this was my second stay and again the Hard Rock hotel did not disappoint. Did upgrade my room for the second and third night to Rock Royalty and spending these extra bucks was worth it. You made a returning customer from me.

    Reviewed May 21, 2019

    Thanks for the rockin' review, Nicole! We're glad to read that you had yet another memorable stay and that you're a fan of ours. Looking forward to more rockin' moments with you. Rock On! Michael Smeeton Executive Assistant Manager

    Responded May 23, 2019
    Hard Rock Hotel Penang
    8.8
    Excellent
    Win from Malaysia
    Family with young children
    Deluxe Pool View
    Stayed 1 night in April 2019

    Great Stay”

    room very clean except some edge have some dust , But overall it is above our expectation , Room are spacious suitable for my kids to run around and you will never get bored , they had arrange alot of activities and game to entertain your all days.

    Reviewed May 08, 2019

    Thanks for the rockin' review, Win! Glad to read that you and your family had such a great time during your stay. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

    Responded May 14, 2019
    Hard Rock Hotel Penang
    9.6
    Exceptional
    Mohamad from Malaysia
    Family with young children
    Lagoon Deluxe Room
    Stayed 1 night in May 2019

    Ready to dive in!”

    Room was very nice. This room type allows you to jump in directly to the pool from the balcony. The breakfast selection was quite good and tastes good too. Overall, was a really nice stay and experience. Will definitely come back again.

    Reviewed May 06, 2019

    Assalamualaikum and thank you for the rockin' review, Mohamad! It is wonderful to read that you enjoyed your stay at the hotel, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy. Great to know that you enjoyed the new breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

    Responded May 06, 2019
    Hard Rock Hotel Penang
    9.6
    Exceptional
    Alia from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 2 nights in April 2019

    Excellent but”

    Was paying for a room that is considered expensive but given a connecting room which I was not happy as I can hear the voice from the other room clearly. No privacy at all. But then the manager was kind enough to transfer us to another room which has a lot more privacy n getting a pool view. Very nice. But no doubt I always love the stay at Hard Rock Hotel.

    Reviewed May 05, 2019

    Hello Alia, Thank you for taking the time to review your stay with us. Glad that our Front Office Manager was able to allocate you a more quiet and private room and that you enjoyed the view of the pool from your balcony. Looking forward to more rockin' moments with you guys! Rock On! Michael Smeeton Executive Assistant Manager

    Responded May 06, 2019
    Hard Rock Hotel Penang
    8.0
    Excellent
    Nik from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 2 nights in April 2019

    Friendly staff, nice pool”

    We enjoyed the pool, had 3 slides for the kids to enjoy and it's huge. Staff were friendly. Room wise, the water pressure in the bathroom was poor and hard to get the water to the temperature that we want. Bed was comfy and room was spacious. Breakfast buffet was quite good, really enjoyed their croissants. They could definitely improve on the kids club facilities (for under 4yo).

    Reviewed April 28, 2019

    Thanks for the rockin' review, Nik! We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. I am sorry to hear your disappointment with the hot water issues. Your feedback has been shared with the Chief Engineer and he has requested his team check the taps in your room as this should not be occurring. The Little Rockers Infants Club is a new addition to the clubs that we have. We are improving the facilities in this club all the time based on the feedback we receive and would be glad to hear what you think would be a worthwhile addition for kids of that age group. Generally, the feedback we get for these facilities is excellent, but we can see where improvement can still be made. Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rockin' Regards, Michael Smeeton Executive Assistant Manager

    Show more
    Hard Rock Hotel Penang
    10.0
    Exceptional
    Tan from Malaysia
    Family with young children
    Deluxe Hill View
    Stayed 1 night in July 2019

    Exceptional”

    We had 1 night stay on last Saturday to celebrate wedding anniversary. Really happy and surprised because our room was upgraded, with nice room deco and a piece of cake provided. Above five star service and very welcoming from all the hotel staffs, special credit to the front desk manager Belle! There are a lot of activities for the kids during hotel stay, they won't get bored. Highly recommended, we will come back again :)

    Reviewed July 08, 2019

    Thanks for the awesome review, Tan! We're glad to see that you appreciated the room upgrade as well as the other amenities and the services rendered to you by our esteemed staff. Your compliments will be shared with the teams, especially Belle, as they'll be happy to know you appreciated their efforts. They work hard to ensure all our guests leave feeling like a Rockstar! We look forward to hosting you, hopefully more often! Rock On! Michael Smeeton Executive Assistant Manager

    Responded July 09, 2019
    Hard Rock Hotel Penang
    12345
    This is a popular property. Don't miss out!

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