Hard Rock Hotel Penang
Free Wi-Fi

Hard Rock Hotel Penang

Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100
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Deluxe Hill View Hard Rock Hotel Penang
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     Hard Rock Hotel Penang

    Hard Rock Hotel Penang Reviews

    8.4
    Excellent
    /10
    (6978 reviews)See what guests said
    7.6
    Very good

    "Nice Swimming Pool and Good Welcoming Staff on Arrival"

    Massimo

    -

    May 6, 2018

    8.9
    Excellent facilities
    Recommended by 93% of guests

    Things you’ll love about Hard Rock Hotel Penang

    Things you'll love

    • Airport transfer

    • 210 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.1
    See map
    Excellent location - 210 meters to the beach
    Popular
    Nearby
  • Penang National Park3.07 km
  • Escape Adventureplay Theme Park3.54 km
  • Penang Hill6.27 km
  • Gurney Plaza8.24 km
  • Kek Lok Si Temple8.49 km
  • Gurney Drive9.23 km
  • The Camera Museum11.7 km
  • Khoo Kongsi12.08 km
  • Penang Peranakan Mansion12.26 km
  • Penang Bridge17.17 km
  • This property is in high demand!

    Booked 19 times since yesterday | 8 travelers are looking at this property right now

    Value for money7.9
    Distance to city center22 km
    Location rating8.1
    Nearest airportPenang International Airport (PEN)
    Distance to airport19.6 km

    Rooms available at Hard Rock Hotel Penang

    8.5
    Excellent
    Room comfort & quality
    Sea View Suite
    Sea View Suite
    ...
    • Room size: 53 m²/570 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Deluxe Pool View
    Deluxe Pool View
    ...
    • Room size: 35 m²/377 ft²
    • Pool view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Club Sea View King Bed
    Club Sea View King Bed
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Kids Suite
    Kids Suite
    ...
    • Room size: 41 m²/441 ft²
    • Mountain view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Lagoon Deluxe Room
    Lagoon Deluxe Room
    ...
    • Room size: 42 m²/452 ft²
    • Pool view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Sea View
    Deluxe Sea View
    ...
    • Room size: 35 m²/377 ft²
    • Ocean view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Sea Terrace
    Deluxe Sea Terrace
    ...
    • Room size: 54 m²/581 ft²
    • Ocean view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Hill View
    Deluxe Hill View
    ...
    • Room size: 29 m²/312 ft²
    • Mountain view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Suite Capacity 4
    Suite Capacity 4
    ...
      Enter dates to see prices
      SEAVIEW STUDIO SUITE BALCONY
      SEAVIEW STUDIO SUITE BALCONY
      ...
      • Balcony/terrace
      • Shower and bathtub
      Enter dates to see prices
      Have a question for Hard Rock Hotel Penang?

      What people love about Hard Rock Hotel Penang

      • 10.0
        Exceptional

        "Everything is good, got free upgraded to sea view room."

        Syn Y.

        |

        January 8, 2019

      • 10.0
        Exceptional
        Location

        "Hard Rock Hotel Penang is one of the few hotels in the world where location, service and exciting atmosphere meet highest standards, exceeding our own expectati..."

        Gernot

        |

        January 14, 2019

      • 9.6
        Exceptional

        "The pool was superb."

        siti

        |

        February 13, 2018

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      More about Hard Rock Hotel Penang

      More about Hard Rock Hotel Penang

      8.8
      Excellent

      "We had a big group with kids staying at the hotel, staffs we..."

      Angela

      |

      January 6, 2019

      An overview

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      What they offer

      10.0
      Exceptional

      "Very friendly staff."

      Kathleen

      |

      January 4, 2019

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

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      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Reviews of Hard Rock Hotel Penang from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (6978)Booking.com Reviews (3804)
      8.4
      /
      10
      Cleanliness8.7
      Facilities8.9
      Location8.1
      Room comfort and quality8.5
      Service8.7
      Value for money7.9
      All languages
      All guests (6978)
      All room types

      Show reviews that mention 

      Showing 5165 verified guest comments
      12345
      10.0
      Exceptional
      Nicole from Thailand
      Solo traveler
      Deluxe Pool View
      Stayed 2 nights in April 2019

      second stay, did not disappoint”

      this was my second stay and again the Hard Rock hotel did not disappoint. Did upgrade my room for the second and third night to Rock Royalty and spending these extra bucks was worth it. You made a returning customer from me.

      Reviewed May 21, 2019

      Thanks for the rockin' review, Nicole! We're glad to read that you had yet another memorable stay and that you're a fan of ours. Looking forward to more rockin' moments with you. Rock On! Michael Smeeton Executive Assistant Manager

      Responded May 23, 2019
      Hard Rock Hotel Penang
      5.2
      Yang from Singapore
      Couple
      Deluxe Sea View
      Stayed 2 nights in May 2019

      Not really my top choice”

      This hotel is good for those who want to get away from EVERYTHING. The guest partied till late at night without regard for the rest. Kettle was dirty with slime inside. Even one of the cup had some dirt in it. Will never pick this hotel again .

      Reviewed May 20, 2019

      Hello there, Yang. Thank you for taking the time to address your concerns in regards to your stay with us. I am disappointed to see that you did not have a good time during your stay. You comment on the room amenities has been shared with the Housekeeping Manager. She takes feedback like this seriously and will conduct necessary retraining to ensure such incidents do not reoccur. In regards to the noise you encountered from other guests, please know that you can always inform the Front Desk and we will do our best to keep noise levels to a minimum by informing these other guests. Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times. Best Regards, Michael Smeeton Executive Assistant Manager

      Responded May 27, 2019
      Hard Rock Hotel Penang
      6.8
      Good
      siti from Malaysia
      Family with young children
      Deluxe Hill View
      Stayed 1 night in April 2019

      1 star hospitality for 5 star hotel”

      My experience all started from the check in. The receptionist who served me was excellent, giving her sweetest smile and very friendly. However, the receptionist at next counter, never smile, great and was so into the music that was being played at the lobby. Then, I proceeded to the room and very few local staffs greated us except the foreigners staff. My nightmare continued when dining in for my breakfast. The staffs at the entrance counter chatted among them a lot, their waiter that were mostly local staffs were not in their best appearance like what a 5 stat waiter should be. They supposed to present theirselves in neat, presentable clothes. However, most of them wears jeans and simple T-shirt and I think it was the hotel dressing code to maintain the rocking style of the hotel. These waiters were not friendly at all and didn’t put the effort to smile and great the guests. On the other hand, I did enjoy my stay as the hotel gave a piece of birthday cake for me. They truly put the effort to fulfil my special request when booking the room. And I got a free upgrade to a Kids Suite which totally be the saviour from all the upsets from the hospitality given by the local staffs. In a nutshell, HRP is an awesome hotel with 1 star hospitality by the local staffs.

      Reviewed May 19, 2019

      Hi there, Siti. Thank you for taking the time to review your stay with us. I am disappointed to read that you found the services from our staff to be displeasing. This is the opposite of the comments we generally get from our guests and it's disappointing to see that they did not perform as well with you. Your feedback on the staff appearance and behaviour at breakfast has been shared with the Director of Food & Beverage, and this feedback is very disappointing. Although Hard Rock encourages staff to be themselves, and therefore is a bit more “free” in terms of presentation, we still require clean grooming and of course friendly faces. I am sorry you didn’t find this from the Starz Diner team, and this feedback has been communicated to them directly. We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Rockin' Regards, Michael Smeeton Executive Assistant Manager

      Responded May 23, 2019
      Hard Rock Hotel Penang
      8.8
      Excellent
      Win from Malaysia
      Family with young children
      Deluxe Pool View
      Stayed 1 night in April 2019

      Great Stay”

      room very clean except some edge have some dust , But overall it is above our expectation , Room are spacious suitable for my kids to run around and you will never get bored , they had arrange alot of activities and game to entertain your all days.

      Reviewed May 08, 2019

      Thanks for the rockin' review, Win! Glad to read that you and your family had such a great time during your stay. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

      Responded May 14, 2019
      Hard Rock Hotel Penang
      9.6
      Exceptional
      Mohamad from Malaysia
      Family with young children
      Lagoon Deluxe Room
      Stayed 1 night in May 2019

      Ready to dive in!”

      Room was very nice. This room type allows you to jump in directly to the pool from the balcony. The breakfast selection was quite good and tastes good too. Overall, was a really nice stay and experience. Will definitely come back again.

      Reviewed May 06, 2019

      Assalamualaikum and thank you for the rockin' review, Mohamad! It is wonderful to read that you enjoyed your stay at the hotel, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy. Great to know that you enjoyed the new breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

      Responded May 06, 2019
      Hard Rock Hotel Penang
      9.6
      Exceptional
      Alia from Malaysia
      Family with young children
      Deluxe Hill View
      Stayed 2 nights in April 2019

      Excellent but”

      Was paying for a room that is considered expensive but given a connecting room which I was not happy as I can hear the voice from the other room clearly. No privacy at all. But then the manager was kind enough to transfer us to another room which has a lot more privacy n getting a pool view. Very nice. But no doubt I always love the stay at Hard Rock Hotel.

      Reviewed May 05, 2019

      Hello Alia, Thank you for taking the time to review your stay with us. Glad that our Front Office Manager was able to allocate you a more quiet and private room and that you enjoyed the view of the pool from your balcony. Looking forward to more rockin' moments with you guys! Rock On! Michael Smeeton Executive Assistant Manager

      Responded May 06, 2019
      Hard Rock Hotel Penang
      8.0
      Excellent
      Nik from Malaysia
      Family with young children
      Deluxe Hill View
      Stayed 2 nights in April 2019

      Friendly staff, nice pool”

      We enjoyed the pool, had 3 slides for the kids to enjoy and it's huge. Staff were friendly. Room wise, the water pressure in the bathroom was poor and hard to get the water to the temperature that we want. Bed was comfy and room was spacious. Breakfast buffet was quite good, really enjoyed their croissants. They could definitely improve on the kids club facilities (for under 4yo).

      Reviewed April 28, 2019

      Thanks for the rockin' review, Nik! We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. I am sorry to hear your disappointment with the hot water issues. Your feedback has been shared with the Chief Engineer and he has requested his team check the taps in your room as this should not be occurring. The Little Rockers Infants Club is a new addition to the clubs that we have. We are improving the facilities in this club all the time based on the feedback we receive and would be glad to hear what you think would be a worthwhile addition for kids of that age group. Generally, the feedback we get for these facilities is excellent, but we can see where improvement can still be made. Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rockin' Regards, Michael Smeeton Executive Assistant Manager

      Responded April 29, 2019
      Hard Rock Hotel Penang
      10.0
      Exceptional
      HELEN from Malaysia
      Couple
      Club Sea View King Bed
      Stayed 1 night in April 2019

      excellent”

      Love the hotel and their service. It definitely a good stay at here, and thanks for the free honeymoon cake too!!!

      Reviewed May 19, 2019

      Thanks for the rockin' review, Helen! We're glad to read that you had a good stay and enjoyed the services rendered to you. Looking forward to more rockin' moments with you guys! Rock On! Michael Smeeton Executive Assistant Manager

      Responded May 23, 2019
      Hard Rock Hotel Penang
      6.8
      Good
      HANNAH from Malaysia
      Couple
      Deluxe Hill View
      Stayed 1 night in May 2019

      Slightly overated”

      The location of HardRock is slightly further, slightly harder to find local food. The pool was quite dirty, with floating bread and weird stuff in the water. We order room service and the food was below par, not sure if this could just be a Ramadan thing. However, the staff was friendly and very attentive. I would not suggest this place if you are looking for a relaxing and quiet time.

      Reviewed May 14, 2019

      Hi Hannah, Thanks for taking the time to review your stay with us. The hotel's location is at the quiet end of the Batu Ferringhi strip, nicely tucked away from the hustle and bustle of the night markets. We offer the courtesy shuttle down to the markets each night, but there is also the hop on hop off and rapid bus services which run to Georgetown. In regards to the swimming pool cleanliness, the hotel employs full-time pool cleaners to ensure that the pool remains as clean as possible. The cleaning is undertaken throughout the day and intense cleaning and backwashing of the water is done overnight. Your comment on the room service food has been shared with the Director of F&B to look into and ensure that all standards are met and kept. We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Best Regards, Michael Smeeton Executive Assistant Manager

      Responded May 16, 2019
      Hard Rock Hotel Penang
      9.2
      Exceptional
      Carrie from Thailand
      Family with teens
      Deluxe Hill View
      Stayed 3 nights in April 2019

      We will stay in Hard Rock again for our future holiday”

      My boy didn’t get bored in this hotel, many facilities and the swimming pool area is good. Staffs are friendly. Room in good size , nice deco. and clean. Great breakfast!! We enjoy our stay and will choose to stay with Hard Rock hotel again in our future holidays

      Reviewed April 21, 2019

      Thanks for the rockin' review, Carrie! We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. Hard Rock Hotel Penang is proudly a family friendly hotel, and has won numerous awards worldwide for its family friendly orientation. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Great to know that you enjoyed the new breakfast selection and quality. This feedback will be shared with our culinary team who will surely appreciate the compliment. They work hard to ensure the breakfast offerings are as good as they can be. Looking forward to your future holidays with us! Rock On! Michael Smeeton Executive Assistant Manager

      Responded April 23, 2019
      Hard Rock Hotel Penang
      9.6
      Exceptional
      farah from Malaysia
      Group
      Deluxe Hill View
      Stayed 2 nights in March 2019

      Exceptional Staff and Value for Money”

      Will definitely try to squeeze my time to just go to penang to stay in hard rock penang next time. Among other hard rock hotels ive stayed this is the best by far. Not to say others wasnt good but this one is exceptional with a very highly trained, respectful, awesome staffs. They treated everybody the same way and put a big smile to every customer and offers for help at anytime. Just perhaps the hotel can reduce the use of plastic bags for laundry, cafe or shops to help the environment at the same time can treat that as a souvenir for the guest to bring back. Just my 2 cents. Overall it was a pleasant experience. Good job. Thank You.

      Reviewed March 26, 2019

      Thanks for the rockin' review, Farah! We're glad to read that you had an exceptional stay and that you found us to be the best Hard Rock Hotel you've stayed in. The team at Hard Rock are dedicated to ensuring that every guest has a rock star experience and it's fabulous to see that our team did just that! They'll be happy to hear you appreciated their efforts. In regards to the use of plastic bags, our merchandise shops use non-woven reusable bags. We however, still use single-use plastic bags when giving out food in accordance with our food & safety regulations. We do try to limit our usage of plastic bags and have also changed our straws from plastic to paper as part of the brand requirement. One of our motto's is "Save the Planet" and we actively look at ways we can contribute to a greener world. :) Thank you once again for this lovely review and we look forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

      Responded March 27, 2019
      Hard Rock Hotel Penang
      9.6
      Exceptional
      Jisun from Singapore
      Family with young children
      Deluxe Hill View
      Stayed 2 nights in March 2019

      Super duper fun staying with kids”

      My boys love the colorful slide in the pool and they had so much fun!!!!! Well located, there is waterfall near by. 10 min walk from hotel. The breakfast area was little too cold(super strong aircon) Spacious room size, friendly staff. We enjoyed so much and definately will be back

      Reviewed March 22, 2019

      Thanks for the rockin' review, Jisun! We are very glad to read that you and your family had such a rocking stay with us. Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Great to hear that you found the hotel location to be so convenient. Although our Batu Ferringhi location is approximately 30 minutes from the city, we offer fantastic facilities for our guests to enjoy the unique vibrancy and Rockin’ atmosphere. Thanks for your feedback on the breakfast area. Your comment has been shared with the F&B Manager and he will be making the necessary adjustments. Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rock On! Michael Smeeton Executive Assistant Manager

      Responded March 22, 2019
      Hard Rock Hotel Penang
      9.2
      Exceptional
      Kim from Malaysia
      Family with young children
      Kids Suite
      Stayed 2 nights in March 2019

      Nice Hotel”

      Nice hotel for children. Room is clean and spacious. The only problem for us staying here is hard to get Chinese food since my parents in law don't like western food. If food selection has more chinese cuisine would be nice. But anyway overall we were happy staying here.

      Reviewed March 20, 2019

      Hi there, Kim! Thank you for taking the time to review your stay with us. I'm sorry to read that you weren't able to find Chinese cuisine options with us. We have a number of Chinese-style dishes in our Starz Diner, however, if looking for more options, you would be able to find them at the hawkers stores just down the road. We operate a courtesy shuttle that'll bring you right down starting at 6:30pm and in intervals of half an hour. Hope this tip helps for your next stay. Looking forward to hosting you again. Rock On! Michael Smeeton Executive Assistant Manager

      Responded March 21, 2019
      Hard Rock Hotel Penang
      9.2
      Exceptional
      Karim from Egypt
      Family with young children
      Deluxe Sea View
      Stayed 3 nights in March 2019

      Great hotel, clean and spacious rooms”

      The hotel was great the only issue I had was that I could not swim in the good beach infront of it due to jelly fish issue. Also although the room was spacious the bathroom is really small and needs to be bigger.

      Reviewed March 20, 2019

      Hey there, Karim! Thank you for taking the time to review your stay with us. I am sorry to read that you were unable to enjoy the beach due to the jelly fish. The hotel is unable to put any netting out for the jelly fish that sometimes like to swim in the area as the beach is categorised as public beach. The local authority is currently working on improving the quality of the beach along the entire Batu Ferringhi stretch, and I hope that when you return to visit us again you will see it in much better condition. We're glad you had a good stay despite this. Looking forward to seeing you again! Rock On! Michael Smeeton Executive Assistant Manager

      Responded March 21, 2019
      Hard Rock Hotel Penang
      8.0
      Excellent
      pok from Malaysia
      Family with young children
      Deluxe Hill View
      Stayed 1 night in March 2019

      Great stay”

      had a great time here. the kids club and teen club were full of activities for the whole family. rooms were very basic and quality of interior decor was mediocre. the bathtub is abit small. toiletries were of low quality as for this price im sure you can do better. there was alot of effort on PR and entertainment. it was a great experience but there are other hotels on batu feringghi for the same price with a more comfy and luxurious stay.

      Reviewed March 19, 2019

      Hi there Pok, Thank you for taking the time to review your stay with us. We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers. The Roxity Kids Club at Hard Rock Hotel Penang is one of the largest kids clubs in Batu Ferringhi, and the staff offer a great variety of activities both inside and outside the club. We also offer the Tabu Teens Club which offers even more fun and games for kids who are a little bit older. Glad your kids enjoyed this. However, I am sorry to read that you found our room and its amenities to be mediocre. We have taken note of your comments and will keep them in mind as we progress forward. Thanks for letting us know. We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Rockin' Regards, Michael Smeeton Executive Assistant Manager

      Responded March 21, 2019
      Hard Rock Hotel Penang
      10.0
      Exceptional
      Zaitul from Malaysia
      Family with young children
      Deluxe Pool View
      Stayed 1 night in March 2019

      Recommended for family with kids”

      I stayed in Hard Rock Hotel for 1 night. I like the facilities, the pool is large and my kids enjoy it. The breakfast is superb with variety of choices. I love yogurt ice cream the most. So yummy! There are free movies in the room. It has an easy access to the beach. Overall, I would love to go here again if I were given another chance

      Reviewed March 03, 2019

      Thanks for the smashing review, Zaitul! We are very glad to read that you and your family had such a rocking stay with us. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. The in-room movies that we offer free of charge is quite a unique concept in Malaysia. The selection of 50 free movies that you can play on our 50' inch TV and the Bose Sound System is a great value-add which enhances the stay experience. Great to know that you enjoyed the new breakfast selection. This feedback will be shared with our culinary team who will surely appreciate the compliment. Glad you enjoyed the fro-yo! Thank you for your review and we hope to welcome you back for another rocking stay soon! Rock On! Michael Smeeton Executive Assistant Manager

      Responded March 04, 2019
      Hard Rock Hotel Penang
      9.2
      Exceptional
      Qiu from Malaysia
      Family with young children
      Deluxe Hill View
      Stayed 2 nights in April 2019

      Nice hotel, suitable for family with kids”

      It is a very nice, happening hotel with big swimming pool! They have free shuttle from 630pm to 11pm, can take a ride to night market, food court... Breakfast was great too. Overall was good and definitely will come back again.

      Reviewed May 01, 2019

      Thanks for the rockin' review, Qiu! Yes, the Hard Rock Hotel Penang is indeed a great place to bring the family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. The pool is our crowning glory being 26,000 sq ft in size, featuring a kids play area with the three slides and other play equipment, which are a huge hit with the kids. There are also plenty of nooks and crannies for adults to find some rest and relaxation away from the little rockers. Great to hear that you were able to make use of our shuttle down to the markets starting at 6.30pm daily. Great to know that you enjoyed the new breakfast selection.This feedback will be shared with our culinary team who will surely appreciate the compliment. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

      Responded May 02, 2019
      Hard Rock Hotel Penang
      6.0
      inneke from Indonesia
      Family with young children
      Deluxe Hill View
      Stayed 1 night in April 2019

      Not there yet”

      Despite asking double bed repeatedly, still given two single beds with no effort whatsoever to pull it and make it double, and they knew we hv one child with us. Never experience such thing from other 4 and 5 stars hotel. Being chase for pool towel, despite we gave the room number n name. It was like 6pm and weather cold n yet we can't use towel up to our room. It such a shame for what so call "beach resort", almost more like public pool instead.. Where we need to bring complete change clothing to enjoy the pool to avoid getting cold. Breakfast so so n super crowded. Overall it such a disappointing experience compared to my experience in other hotel with same class, even lower class.

      Reviewed April 25, 2019

      Hello inneke, Thank you for taking the time to review your stay with us. I have tried to look up your request and found no return on your booking ID through Agoda. Your comment has still been shared with the Housekeeping team and the manager for immediate improvement. In regards to the pool towels, it is standard practice in many hotels to collect pool towels at the pool. They are meant to towel-dry guests before they throw on a shoal, a shirt to cover or a kimono cardigan. I am sorry that this was not to your expectation. My sincere apologies for the hassle on the breakfast congestion. The hotel makes contingencies to reduce the congestion at breakfast by opening our Pizzeria Restaurant as well. Your feedback on the breakfast served has been shared with the culinary team. We would love the opportunity to welcome you back and I am sure we can make it a much more rocking experience. Best Regards, Michael Smeeton Executive Assistant Manager

      Responded April 30, 2019
      Hard Rock Hotel Penang
      9.6
      Exceptional
      Nicole from Malaysia
      Couple
      Deluxe Hill View
      Stayed 2 nights in May 2019

      Superb!”

      Enjoyed our stay here. Room design is very nice and love the old school music selection from the tv. Room is spacious and clean. Overall we enjoyed so much and will definitely come back again.

      Reviewed May 14, 2019

      Thanks for the rockin' review, Nicole! We're happy to read that you enjoyed your stay with us. We completed a full room refurbishment in December 2016 and it's great to hear that our guests are still appreciating the new decor and features. As a Hard Rock Hotel, music is at the core of what we offer our guests, and we pride ourselves on the quality of bands and DJs that perform here, as well as the music we play around the hotel. Glad you enjoyed this. Looking forward to your return! Rock On! Michael Smeeton Executive Assistant Manager

      Responded May 15, 2019
      Hard Rock Hotel Penang
      10.0
      Exceptional
      Lim from Malaysia
      Couple
      Deluxe Sea View
      Stayed 2 nights in May 2019

      Beautiful hotel”

      We will come back again...

      Reviewed May 12, 2019

      Thanks for the rockin' review, Lim! We're glad to read that you had such a great time during your stay with us and we look forward to your future stays. Rock On! Michael Smeeton Executive Assistant Manager

      Responded May 15, 2019
      Hard Rock Hotel Penang
      12345
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      • Excellent location
      • Penang National Park