Hard Rock Hotel Penang in Malaysia - Room Deals, Photos & Reviews
Hard Rock Hotel Penang
Hard Rock Hotel Penang
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Deluxe Hill View - Guestroom Hard Rock Hotel Penang
Deluxe Hill View - Guestroom
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Lobby Hard Rock Hotel Penang
Lobby
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Fitness center Hard Rock Hotel Penang
Fitness center
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Excellent
Location
8.0
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Hard Rock Hotel Penang

Excellent location
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Excellent
From 5798 reviewsSee what guests said
8.3
Recommended by 93% of guests
Value for money7.8
Distance to city center22 km
Location rating8.0
Nearest airportPenang International Airport (PEN)
Distance to airport19.3 km
Has restaurantYes
  • Airport transfer

  • 210 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.5
Excellent
Room comfort & quality
Don't miss out!43 travelers are looking at this property right now | 10 travelers have booked today.
Sea View Suite
Sea View Suite
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  • Ocean view
  • 53 m²/570 ft²
  • 1 king bed
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Deluxe Sea View
Deluxe Sea View
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  • Ocean view
  • 35 m²/377 ft²
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Club Sea View King Bed
Club Sea View King Bed
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  • Ocean view
  • 35 m²/377 ft²
  • 1 king bed
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Kids suite
Kids suite
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  • Mountain view
  • 41 m²/441 ft²
  • 1 single bed and 1 king bed
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Lagoon Deluxe Room
Lagoon Deluxe Room
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  • Pool view
  • 42 m²/452 ft²
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Deluxe Sea Terrace
Deluxe Sea Terrace
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  • Ocean view
  • 54 m²/581 ft²
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Deluxe Hill View
Deluxe Hill View
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  • Mountain view
  • 29 m²/312 ft²
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Roxity Kids Suite
Roxity Kids Suite
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  • 41 m²/441 ft²
  • Non-smoking
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Seaview Studio Suite with Breakfast
Seaview Studio Suite with Breakfast
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  • Shower
  • Balcony/terrace
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Pool Access Room Lagoon with Balcony
Pool Access Room Lagoon with Balcony
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  • Non-smoking
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More about Hard Rock Hotel Penang

More about Hard Rock Hotel Penang

"Nice place and great experience"

Reviewed February 4, 2016

UMI H. from Malaysia

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Couple

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"100% perfect great hospitality."

nik N. from Malaysia

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (5798)Booking.com Reviews (3540)
8.3
Read reviews from:
Cleanliness8.7
Facilities8.9
Location8.0
Room comfort and quality8.5
Service8.6
Value for money7.8
Provided by verified guests of Agoda
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12345
10.0
Exceptional
nur from Malaysia
Business traveler
Deluxe Hill View
Stayed 1 night in August 2018
fantastic hotel”
hard rock hotel is always be our family’s favourite hotel ever! keep up the good work penang team!
Reviewed August 11, 2018
Hello Nur. Thanks for taking the time to rate and review your recent stay with us at the Hard Rock Hotel Penang. We're happy to read that you and your family are huge fans of the Hard Rock franchise and glad that you got to experience a stay here in Penang. Many thanks on the wishes and we hope to see you and your family again soon! Rock On! Michael Smeeton Executive Assistant Manager
Responded August 13, 2018
Hard Rock Hotel Penang
8.8
Excellent
Yew from Malaysia
Family with young children
Deluxe Hill View
Stayed 4 nights in August 2018
Fun place for kids except for VERY loud music in the pool area!”
We were a group of 8 in 3 rooms facing the main road. The kids had a great time in the extensive pool. Only draw back is DJ playing the music by the pool during the afternoon at very high decibel as in a discotheque. it was only after extensive persuasion that the attendant turned the volume down by a few decibels. Saturday night is party time and we could hear the music blaring into the night. I wonder how those staying in rooms facing the pool coped! Breakfast spread is decent. The rooms are clean and functional. Only remember to place the card on the pillow if you want the sheets changed.
Reviewed August 09, 2018
Hello Yew. Thank you for taking the time to rate and review your recent stay with us. Glad to read that you enjoyed your stay except for the blaring music by the poolside. We've noted this and spoken to the Recreation & Vibe Manager for investigation and retraining of the staff to ensure that such incidents do not occur and hinder our guests relaxation. Thank you for pointing this out to us so we may improve. Feel free to approach any other staff nearby (eg: the Front Office) should you feel that your requests are not being taken into consideration, for example, after speaking to the DJ. We are sad to read that breakfast was just decent. Our Culinary Team is constantly working on making sure there are variations to our offerings. We are happy, however, that the rooms were kept clean and tidy. Our Housekeeping Team will be happy to hear that you appreciated their efforts. We hope to see you again in the near future. Best Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
8.0
Excellent
Liaw from Malaysia
Family with young children
Deluxe Sea Terrace
Stayed 3 nights in July 2018
We are back again”
Good for kids
Reviewed August 06, 2018
Hello Liaw! Great to have you back here at the Hard Rock Hotel Penang. We trust that your stay was just as incredible as before, if not more. Hard Rock Hotel Penang is proudly a family friendly hotel, and has won numerous awards worldwide for its family friendly orientation. However we are able to provide amazing hotel experiences to all types of guests, and regularly welcome couples and others to have a rocking good time too. The kids play area in the swimming pool only takes up about 25% of the pool area and there are sectors of the poolside (our pool is the largest in northern Malaysia) away from the kid's play area which are quiet and relaxing for adults too. We hope you got to enjoy the cabanas :) So when's the next return? Soon, we hope! Rockin' Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
9.2
Exceptional
Muhammed from Singapore
Group
Deluxe Sea View
Stayed 1 night in July 2018
Decent hotel”
Hotel messed up my booking. Requested for a King Size bed but was told that it was unavailable. Other than that, everything else was good.
Reviewed August 05, 2018
Assalamualaikum Muhammed, Thank you for taking the time to rate and review your stay with us at the Hard Rock Hotel Penang. I have spoken to the Reservations and Front Office Teams to investigate what had occurred. According to your booking with Agoda, you had chosen the Deluxe Room Seaview with Balcony (Twin) with notes asking for a quiet and non-smoking room. We then upgraded you from the Deluxe Seaview to Terrace Twin as the booking confirmation stated twin bed as preference. We are sorry but could not find your request for a King sized bed. We are glad to see that despite this small problem, you had a memorable stay and enjoyed the facilities and amenities that we offer. Looking forward to welcoming you back, insyaAllah in the near future! Rock On! Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
8.4
Excellent
Mohd from Malaysia
Family with young children
Deluxe Sea View
Stayed 1 night in July 2018
Nice place with music surrounding”
Need to experience to stay here at least once in your life. Nice place to relax and chill with family or couple
Reviewed August 03, 2018
Assalamualaikum Mohd. Thank you for taking the time to rate and review your recent stay at the Hard Rock Hotel Penang. We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Hard Rock operates with the mantra "Love All Serve All" and in that sense, the hotel is proud to be able to cater for families, honeymooners and conference guests alike. We trust that you received the true rockstar experience and will be back again soon for more rockin' moments to turn into memories! Rock On! Michael Smeeton Executive Assistant Manager
Responded August 06, 2018
Hard Rock Hotel Penang
8.0
Excellent
Janice from Singapore
Family with young children
Deluxe Hill View
Stayed 1 night in May 2018
Very good”
Book the room with pool access. My 2nd time here. Perfect for family with kids...
Reviewed July 28, 2018
Hey Janice! Thanks for taking the time to drop us a rate and review. Always a good day when he have a returnee! We hope your second stay topped your first. The Lagoon Deluxe Rooms are our most popular room category. The convenience of being able to access the hotel's extensive swimming pool directly from the room is a pretty cool experience, and allows for those quick dips whenever you feel like it. Thank you for recommending this and we look forward to hosting you again soon! Rock On! Michael Smeeton Executive Assistant Manager
Responded July 30, 2018
Hard Rock Hotel Penang
8.8
Excellent
Raja from Malaysia
Family with young children
Deluxe Sea View
Stayed 3 nights in July 2018
Clean & comfortable ”
Most recommended for family vacation. The pool side is clean. My 3 years old son loves the pool slides and the beach. Beach is only about a few steps from the hotel. Beach also clean but beware of jellyfishes. The foods for breakfast are prepared with so much variety. Even you have to pay a high price per night but it is worth. Room is clean and the facilities in the room are well maintained. But do not recommended to have dinner or lunch inside the hotel restaurant because of the price maybe quite high. You may get a lot of variety restaurants outside the hotel & just in walking distances with lower price. Will consider to come again.
Reviewed July 27, 2018
Greetings Raja, We are glad that you'd recommend us. We're happy that your son got to enjoy our pool. The hotel's pool is 26,000 sq ft in size, there is a section of it which has a sand base, and an extensive kids play area. We also have sweet spots for adults to enjoy away from the kiddies. The pool is kept very clean, with a staff monitoring and cleaning it throughout the day and night. The sand area is filtered and washed on a nightly basis. The beach may be public but it sure is a lot more private than the ones further down the road. We're glad you enjoyed our offerings at breakfast. Your compliments will be passed down to the Culinary Team, as they continuously work hard to ensure that the quality and variety of the buffet lines is pleasing to all. On the note of in-house dining, as staying guests, one of the privileges for being an in-house guest is entitlement to 10% off your total food bill at The Hard Rock Cafe. Best Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
8.8
Excellent
YEOH from Malaysia
Family with young children
Deluxe Sea View
Stayed 1 night in July 2018
fantastic hotel”
the staff was very friendly
Reviewed July 24, 2018
Yo Yeoh! Was a great pleasure having you here with us. We pride ourselves on bringing top notch service to our guest and are very happy that you found us to be friendly above all else :) Best regards, Michael Smeeton Executive Assistant Manager
Responded July 26, 2018
Hard Rock Hotel Penang
9.6
Exceptional
Nurainiza from Singapore
Couple
Lagoon Deluxe Room
Stayed 3 nights in January 2018
Repeated stay”
Was happy with e stay here on our previous trip, so we decided to come again. Superb hotel!
Reviewed July 23, 2018
Hey Nurainiza! Our pleasure having you back for another visit. We hope you had a great time and we look forward to rockin' your socks off again soon! Best Regards, Michael Smeeton Executive Assistant Manager
Responded July 24, 2018
Hard Rock Hotel Penang
10.0
Exceptional
Nurul from Malaysia
Family with young children
Deluxe Sea View
Stayed 2 nights in June 2018
Awesome stay”
All is good
Reviewed July 23, 2018
Hey there Nurul! 10/10 rating? You make our hearts sing! Thank you for gracing us with your rockstar self! We can't wait to have you back! Rock On! Michael Smeeton Executive Assistant Manager
Responded July 24, 2018
Hard Rock Hotel Penang
9.2
Exceptional
siti from Malaysia
Couple
Lagoon Deluxe Room
Stayed 2 nights in July 2018
Awesome ”
Good
Reviewed July 19, 2018
Wow Siti! That 9.2 rating makes our hearts sing! Do come back so we may sing to you instead ;) Have a rockin' day ahead, Michael Smeeton Executive Assistant Manager
Responded July 19, 2018
Hard Rock Hotel Penang
6.0
Sandra from Malaysia
Couple
Deluxe Sea View
Stayed 4 nights in July 2018
NOT for peaceful getaways”
The place was one big cacophony of noise from start to finish. I get it, it's Arab season and the summer break so crowds were expected, but the way the hotel is set up forces both adults and kids to mingle, especially when the pool appears to have been built mainly to entertain kids, so this does not allow for peace and quiet at all. The staff were very friendly and did their best to be helpful and hospitable, but they did not abide by their own rules and allowed guests to eat IN the pool and get into the water fully clothed, which was an extreme turnoff.
Reviewed July 17, 2018
Dear Sandra, It is with great regret that you did not enjoy your stay due to the noise by the heavy crowds during peak season. We do offer a Rock Royalty Lounge which can be a nice escape from the hustle & bustle of the kids play area down by the swimming pool with just an additional top up to your room rate.The team at Hard Rock Hotel Penang will be very glad to see that you found them to be friendly and helpful to the best of their abilities. However, in regards to the efforts by our staff, we wish to inform you that we do do our best in maintaining a strict dress code and constantly encourage guests to take a look at our range of swimwear in our hotel Rock Shop which is considered suitable for Muslim guests who don't want to wear traditional bathing costumes. The Recreation Manager has reminded the lifeguards to be more alert and advise the guest to wear proper attire whenever utilizing the pool facility. Best regards, Michael Smeeton Executive Assistant Manager.
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Hard Rock Hotel Penang
9.6
Exceptional
Sarita from Singapore
Family with young children
Deluxe Hill View
Stayed 2 nights in July 2018
Excellent stay!!!”
Superb stay, could not have asked for more. A few suggestions to have the more activities for kids like board game, Table Tennis etc..
Reviewed July 16, 2018
Hello Sarita, It is with pure delight to read that you had a wonderful time with us and that we exceeded all your expectations! Your feedback on the activities have been shared with our Recreation Manager and she is constantly working to refresh and add to the games available in the hotel to ensure that all kids are having a rockin’ good time. Generally, the feedback we get for these facilities is excellent, but we see where improvement can still be made and thank you for your suggestions. Jammin' regards, Michael Smeeton Executive Assistant Manager
Responded July 19, 2018
Hard Rock Hotel Penang
9.2
Exceptional
Karen from Australia
Couple
Deluxe Sea View
Stayed 4 nights in July 2018
Great resort - something for everyone”
This resort was very busy but the staff were very good and it was very clean. Breakfast had a great variety but we opted to eat in the pizzeria as it was much quieter but only slightly fewer choices. The music in the bar on Friday night was excellent with a great atmosphere. Pool was fantastic with plenty of space for everyone. Beach was ok and there were was watersports and horse riding available. We had a beautiful view from our deluxe sea view room. The food at Hardrock Cafe was great and the food cafe and shop across the road were handy as drinks at the hotel were pricey. The shuttle bus is available in the evening for dropping guests at the night markets and street food. There are nice restaurants within 10 minutes walking from the hotel towards the market. We had a great stay and I would definitely stay here again.
Reviewed July 16, 2018
Hey Karen, Thanks for taking the time to write us a review and glad you'd rate us a 9.2! Glad you like the selection at our breakfast line but sad you opted not to join us. We hope the Pizzeria was impressive despite fewer choices. Thrilled you had a rockin' time with us on Friday night as well. Our swimming pool is actually the largest in Penang, and therefore is better than any for handling a large volume of demand, including some nice cabana areas where you can hide away from the crowds. We hope you enjoyed all 26,000 sqft of it! Looking forward to rockin' your socks off again, Michael Smeeton Executive Assistant Manager.
Responded July 19, 2018
Hard Rock Hotel Penang
4.4
Juliana from Malaysia
Couple
Deluxe Hill View
Stayed 1 night in July 2018
Acceptable”
N/a
Reviewed July 15, 2018
Thank you for rating us, Juliana! We continue to strive to ensure that every guest that stays with us has a truly rocking experience, and should you return to Penang we would love the opportunity to serve you again. Kind Regards, Michael Smeeton Executive Assistant Manager
Responded July 17, 2018
Hard Rock Hotel Penang
8.0
Excellent
Kotjik from Indonesia
Family with young children
Deluxe Hill View
Stayed 1 night in July 2018
Nice hotel but location is very far from the airport”
Its nice hotel especially with young children..
Reviewed July 15, 2018
Thanks for your review, Kotjik! Hard Rock Hotel Penang actually wins awards every year for being such a family friendly hotel, but what we pride ourselves in is being able to help create experiences for all our guests, whether they are families, couples, solo travelers or groups of friends. The hotel indeed is located at the end of Batu Ferringhi. However we offer fantastic facilities for our guests to enjoy the unique vibrancy and Rockin’ atmosphere. Look forward to welcome you back again at Hard Rock Hotel Penang soon. Kind Regards, Michael Smeeton Executive Assistant Manager
Responded July 17, 2018
Hard Rock Hotel Penang
10.0
Exceptional
Maszalan from Singapore
Family with young children
Kids suite
Stayed 3 nights in July 2018
The best hotel”
This is our second trip to hard rock penang and it never fail to make our trip a memorable one. Can't wait to plan our next family vacation again at HRH penang.
Reviewed July 12, 2018
Hey Maszalan, It is fantastic to read that you and your family enjoyed your time with us again, and we are very glad you chose to join us for a second visit! Our team will be very pleased that you found all the facilities of the hotel to your satisfaction, as we all work hard to ensure a rocking experience for all our guests. Our stage is ready to receive you once again at Hard Rock Hotel Penang. Rockin' Regards, Michael Smeeton Executive Assistant Manager
Responded July 13, 2018
Hard Rock Hotel Penang
9.2
Exceptional
Maretha from Indonesia
Family with young children
Deluxe Hill View
Stayed 1 night in July 2018
Exceptional”
The place is located in Ferringie beach, which is tourist spot. The hotel is a great place to stay if you bring little kids to stay
Reviewed July 11, 2018
Hey Maretha, Thank you for sharing your lovely review of your recent stay at Hard Rock Hotel Penang. The hotel indeed is located at the end of Batu Ferringhi. However, having to be located at the end also allow the hotel to offer a little more privacy to guests who wished to be away from the public and the crowd. Your observations are true - this is a great hotel to stay with a family! Hard Rock Hotel Penang actually wins awards every year for being such a family friendly hotel, but what we pride ourselves in is being able to help create experiences for all our guests, whether they are families, couples, solo travelers or groups of friends. Can't wait to see you back again for another memorable experience at Hard Rock Hotel Penang. Rockin' Regards, Michael Smeeton Executive Assistant Manager
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Hard Rock Hotel Penang
5.2
Herry
Family with young children
Deluxe Sea View
Stayed 2 nights in July 2018
Above average”
Cleanliness at swimming pool must be improved soon, especially the water
Reviewed July 11, 2018
Thank you for your feedback, Herry! In regards to the swimming pool cleanliness, the hotel employs full-time pool cleaners to ensure that the pool remains as clean as possible. The cleaning is undertaken throughout the day and intense cleaning and backwashing of the water is done overnight. Regular testing of the water quality is done throughout every day. Thanks for seeing the potential in us and for giving us a room for improvement. We hope that we can welcome you back so that you can experience Hard Rock at its best. Kind Regards, Michael Smeeton Executive Assistant Manager
Responded July 11, 2018
Hard Rock Hotel Penang
2.0
suliman from Saudi Arabia
Couple
Deluxe Hill View
Stayed 4 nights in June 2018
sk”
very bad.. kindergarten
Reviewed July 11, 2018
Dear Suliman, We are saddened to read that you were disappointed with your Hard Rock experience. Unfortunately you haven’t specified what aspects of the stay let you down so it makes it harder for us to improve. Please feel free to contact us directly, as we would love to hear your feedback. Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again. Kind Regards, Michael Smeeton Executive Assistant Manager
Responded July 11, 2018
Hard Rock Hotel Penang
12345
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