Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
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 Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
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9.2
Exceptional
/10
(6 reviews)See what guests said
See map
9.3
Exceptional
Location rating score
Exceptional location
Parking
FREE

Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Puerto Aventuras, Mexico, 77710 - See map
"The food was amazing, all the restaurants i tried out (only 2 because there were so many) were instant hits with my girlfriend and i."
Joshua - December 16, 2018
Exceptional facilities on premise
10.0 facilities on premise
Exceptional cleanliness
9.0 rating for cleanliness
  • Airport transfer

  • Steamroom

  • Air conditioning

  • Daily housekeeping

  • Bar

Value for money9.3
Location rating9.3

Rooms available at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

King Deluxe Ocean View
King Deluxe Ocean View
...
  • Room size: 45 m²/484 ft²
  • Partial ocean view
  • 1 king bed
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Sky Deluxe Room
Sky Deluxe Room
...
  • Room size: 179 m²/1927 ft²
  • Ocean view
  • 2 double beds and 1 king be...
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Sky Deluxe Executive King Room
Sky Deluxe Executive King Room
...
  • Room size: 90 m²/969 ft²
  • Ocean view
  • 1 king bed
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Platinum Suite
Platinum Suite
...
  • Room size: 240 m²/2583 ft²
  • Ocean view
  • 2 king beds or 1 king bed a...
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Rock Platinum Suite
Rock Platinum Suite
...
  • Room size: 240 m²/2583 ft²
  • Ocean view
  • 2 double beds and 1 king be...
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Deluxe King Garden View
Deluxe King Garden View
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
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King Deluxe View Room
King Deluxe View Room
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 king bed
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Platinum One-Bedroom Suite with Terrace
Platinum One-Bedroom Suite with Terrace
...
  • Room size: 90 m²/969 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Platinum Two-Bedroom Suite with Terrace
Platinum Two-Bedroom Suite with Terrace
...
  • Room size: 179 m²/1927 ft²
  • Balcony/terrace
  • 2 double beds or 1 king bed
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Deluxe Platinum Room
Deluxe Platinum Room
...
  • Room size: 90 m²/969 ft²
  • Partial ocean view
  • 1 king bed
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More about Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

More about Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

An overview

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What they offer

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Food and dining

Breakfast options

Continental

Restaurants on site

Restaurant
Cuisine:International
Menu:A-la-carte

Property's guest policies

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Some helpful facts

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Announcements

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Most recent reviews for Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
Group
Stayed 3 nights in December 2018
Double Deluxe Room
Exceptional9.2
weddinggreat service, food could be a little better quality
Thomasfrom United StatesReviewed December 20, 2018
Couple
Stayed 3 nights in December 2018
Exceptional10.0
Best vacation I’ve ever hadWas worried and skeptical initially about booking through agoda, but my worries were soon diminished when i called hard rock riviera maya and they said agoda had booked a room in my name and all i had to do was show up after that. From beginning to end, my trip was so beautiful from the enterance of the resort, to the bathrooms. The energy of the staff; the cleanliness of the resort roads, the willingness of management to find answers to your questions. The food was amazing, all the restaurants i tried out (only 2 because there were so many) were instant hits with my girlfriend and i. Will definitely be booking again and i would love to come back some day.
Joshuafrom United StatesReviewed December 16, 2018
Couple
Stayed 1 night in February 2019
Sky Deluxe Room
Excellent8.4
ExcellentEl personal que me antendió en chek-out. MALA ANTENCIÓN, MUY MALA. INCLUSIVE QUIEN ME ATENDIO MAL NO TUVO EL VALOR CIVIL DE REITERARME LO QUE ME COBRO. HUYO DEL LUGAR.
RAULReviewed February 11, 2019

Reviews of Hard Rock Hotel Riviera Maya - Hacienda All Inclusive from real guests

Overall rating
8.7
Excellent
From 92 reviews
Provided by verified guests of
Agoda Reviews (6)Booking.com Reviews (86)
Rating via Agoda9.2
/
10
Exceptional
Cleanliness9.0
Facilities10.0
Location9.3
Service8.3
Value for money9.3
High score for Puerto Aventuras
Rating
9+ Exceptional (2)
8-9 Excellent (1)
7-8 Very Good (0)
6-7 Good (0)
<6 Below Expectation (0)
Time of the year
Mar - May (0)
Jun - Aug (0)
Sep - Nov (0)
Dec - Feb (3)
All guests (6)
All languages
Showing 3 verified guest comments
9.2
Exceptional
Thomas from United States
Group
Double Deluxe Room
Stayed 3 nights in December 2018

wedding”

great service, food could be a little better quality

Reviewed December 20, 2018

Hello Thomas, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities, as well as the great service we provide, are focused on creating exceptional stays. Cannot wait for your next visit! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Responded February 28, 2019
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
10.0
Exceptional
Joshua from United States
Couple
Stayed 3 nights in December 2018

Best vacation I’ve ever had”

Was worried and skeptical initially about booking through agoda, but my worries were soon diminished when i called hard rock riviera maya and they said agoda had booked a room in my name and all i had to do was show up after that. From beginning to end, my trip was so beautiful from the enterance of the resort, to the bathrooms. The energy of the staff; the cleanliness of the resort roads, the willingness of management to find answers to your questions. The food was amazing, all the restaurants i tried out (only 2 because there were so many) were instant hits with my girlfriend and i. Will definitely be booking again and i would love to come back some day.

Reviewed December 16, 2018

Hello Joshua, Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching with the epic service that makes us stand out. Hope you choose us again as your traveling destination to keep on a good time. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Responded February 28, 2019
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
8.4
Excellent
RAUL
Couple
Sky Deluxe Room
Stayed 1 night in February 2019

Excellent”

El personal que me antendió en chek-out. MALA ANTENCIÓN, MUY MALA. INCLUSIVE QUIEN ME ATENDIO MAL NO TUVO EL VALOR CIVIL DE REITERARME LO QUE ME COBRO. HUYO DEL LUGAR.

Reviewed February 11, 2019

Estimado Raul, Muchas gracias por compartir su experiencia ya que sus comentarios son muy importantes para nosotros. De antemano ofrezco una disculpa por esta situación y la percepción de nuestros servicios que se llevó a casa. Ya hemos tomado las medidas pertinentes para evitar que este tipo de eventos se repitan y nosotros podamos garantizar el servicio que todos nuestros clientes merecen. Deseamos ansiosamente contar con su visita y poder cambiar su actual impresión. Jan Hundrieser Gerente General Hard Rock Hotel Riviera Maya

Responded February 28, 2019
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
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