Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

4.5 stars out of 5
Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Puerto Aventuras, Mexico, 77710

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Puerto Aventuras part of Puerto Aventuras, this property puts you close to attractions and interesting dining options. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Front desk [24-hour]

Airport transfer

Private beach

Currency exchange

Facilities

Private beach

Free Wi-Fi

Pool with view

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurant

Service 9.1
Location 8.9
Cleanliness 8.7
Facilities 8.7

Based on 9 verified reviews

Service

9.1

Location

8.9

Cleanliness

8.7

Facilities

8.7

Value for money

8.0

See map

8.9Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Adoratorio, ruinas Chac-hal-al
620 m
Lapis
1.1 km
Dolphinaris Park Riviera Maya
1.3 km
Dolphin Discovery Puerto Aventuras
1.4 km
Dolphin Discovery Akumal
1.4 km

Good to know

Value for money8.0
Location rating8.9

Rooms available at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Deluxe Room
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Diamond Deluxe Double Room
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Sky Deluxe Room
...
  • Room size: 90 m²/969 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Rock Platinum Suite
...
  • Room size: 240 m²/2583 ft²
  • Ocean view
  • 2 king beds
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Gold Deluxe King Room - PURE
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
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Rock Royalty Level - Deluxe Platinum
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
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Deluxe King Room
...
  • Room size: 90 m²/969 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
King Room with Garden View
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
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Gold Superior Double
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 2 double beds
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Platinum Deluxe Double Room with Terrace
...
  • Room size: 90 m²/969 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive have bars on-site?

Enjoy your getaway the best way possible with Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive's bar and nightclub accessible right in front of your doorstep for when you need a sip or two.

Does Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive offer spa services?

You can benefit from your stay at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive even more by taking advantage of the property's available spa services that are offered for all its guests to make your evening or night even better.

What kind of non-water sports and outdoor activities are accessible at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive offers non-water sport and outdoor activities such as golf course (within 3 km), and tennis courts for you to enjoy while remaining here.

What types of entertainment are available at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive features a variety of entertainment facilities consisting of games room, water park, and billiards to keep you busy and entertained throughout your stay here.

Does Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive offer dry cleaning services?

Yes! Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive features dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

Are there ATM on-site at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

Absolutely! The benefits of staying at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive include an on-site ATM, providing guests with easy access point for cash withdrawal and remaining worry-free throughout your holiday vacation.

What is the minimum age requirement for visitor at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive only allows guests that are above 18 years old to stay at this property. In case you're looking for child- or family-friendly properties, please navigate to property facilities filter feature and select the "family/child friendly" filter for more selections.

What is the average rating that past Business travelers' have given to Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

Past business travelers that have stayed at this property have given Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive an average rating of 7.2. You can look up more detailed customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

Verified families with older children that have stayed at this property have given Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive an average rating of 9.4. You can check out more thorough customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Group travelers have given to Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

Past group travelers that have stayed at this property have given Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive an average rating of 8.1. You can look up more specific customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the closest airport to Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

The nearest airport to Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is Cozumel International Airport, 29.0 km away.

Is breakfast offered at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?

Start your days right, with the buffet and continental breakfast options available at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.

More about Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

More about Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive





Endless Entertainment at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Prepare to be dazzled by the array of entertainment facilities available at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive. Whether you're looking for a night of dancing, relaxation, or indulgence, this hotel has it all. Step into the vibrant nightlife scene at the hotel's nightclub, where you can dance the night away to the beats of top DJs and live music. For a more laid-back evening, head to the bar and sip on expertly crafted cocktails while enjoying the company of fellow guests. Indulge in some pampering at the salon and spa, where you can treat yourself to a rejuvenating massage or unwind in the hot tub, sauna, or steam room. The hotel's garden provides a tranquil oasis for a leisurely stroll or a moment of quiet reflection. For those seeking a bit of friendly competition, the games room offers a variety of entertainment options, from billiards to table tennis. And don't forget to visit the gift/souvenir shop to pick up a memento of your unforgettable stay. With its diverse range of entertainment facilities, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive ensures that every moment of your stay is filled with excitement, relaxation, and unforgettable memories.

Experience a Paradise of Sports Facilities at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

At Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive, sports enthusiasts will find themselves in a paradise of recreational activities. This luxurious resort offers an impressive range of sports facilities that cater to every interest and skill level. Golf enthusiasts can indulge in a round of golf at the on-site golf course, which boasts stunning views of the surrounding tropical landscape. With well-manicured fairways and challenging greens, this course is sure to delight even the most seasoned golfers. For those looking to stay active, the fitness center is equipped with state-of-the-art equipment and offers a variety of fitness classes. Whether you prefer cardio exercises, strength training, or group workouts, you'll find everything you need to maintain your fitness routine. Tennis lovers can enjoy a friendly match on the resort's tennis courts, which are meticulously maintained and offer a picturesque setting. Afterward, you can unwind and soak up the sun on the private beach, where crystal-clear turquoise waters and soft white sand await. If you're a fan of water sports, you'll be thrilled to discover the diving opportunities available at the resort. Explore the vibrant underwater world of the Caribbean Sea and discover a treasure trove of marine life. For a fun-filled day with friends or family, head to the mini golf course or the water park. Put your skills to the test as you navigate through challenging obstacles on the mini golf course, or make a splash at the water park's thrilling slides and attractions. To find your inner peace and relax your mind, the resort offers a yoga room where you can practice yoga and meditation in a serene environment. Feel the gentle breeze and let the sound of the waves lull you into a state of tranquility. With its impressive range of sports facilities, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive ensures that guests have endless opportunities for fun, adventure, and relaxation.

Convenience Facilities at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Experience unparalleled convenience and comfort at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive. With a wide range of convenience facilities, this luxurious resort ensures that every guest's needs are met. Start your day with a delicious breakfast served right to your room with their 24-hour room service. Leave your laundry worries behind with their efficient laundry service, ensuring fresh and clean clothes throughout your stay. The attentive concierge team is always ready to assist you with any requests or information you may need. Stay connected with complimentary Wi-Fi available in all public areas and rooms, allowing you to easily stay in touch with loved ones or catch up on work. For those in need of professional cleaning services, the dry cleaning option is available. Traveling with excess luggage? Take advantage of the luggage storage facility to keep your belongings safe and secure. Forgot to pack something essential? No worries! The convenience store on-site offers a wide range of products, ensuring you have everything you need without leaving the resort. Daily housekeeping services ensure that your room is always tidy and comfortable. At Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive, convenience is a top priority, allowing you to fully enjoy your vacation without any worries or hassles.

Convenient Transport Facilities at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

At Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive, guests can enjoy a range of convenient transport facilities. The hotel offers airport transfer services, ensuring a hassle-free journey from the airport to the resort. For those looking to explore the beautiful surroundings of Puerto Aventuras, the hotel provides tours to popular attractions, allowing guests to immerse themselves in the local culture and experience the best of what the region has to offer. Parking is made easy with valet parking and a spacious car park onsite. Guests who prefer to drive themselves can take advantage of the car hire service offered by the hotel. This allows for flexibility and convenience in exploring the nearby areas at their own pace. Additionally, the hotel provides a ticket service, making it easy for guests to book and secure tickets for various activities and events in the area. With these transport facilities, guests at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive can enjoy a seamless and enjoyable stay.





Indulge in a Culinary Journey at Hard Rock Hotel Riviera Maya- Heaven Section

At Hard Rock Hotel Riviera Maya- Heaven Section, dining is an experience that will tantalize your taste buds and leave you craving for more. With a variety of dining options, you can indulge in a culinary journey like no other. Start your day with a delectable breakfast at the breakfast buffet, where you can choose from a wide selection of freshly baked pastries, fruits, cereals, and hot dishes. For a lighter option, the continental breakfast offers a range of healthy choices to kickstart your day. Throughout the day, you can satisfy your cravings at the coffee shop, where you can enjoy a cup of freshly brewed coffee or tea, along with a selection of sandwiches, pastries, and snacks. If you prefer a more formal dining experience, the hotel's restaurant offers a diverse menu featuring international and local cuisines. From succulent steaks to fresh seafood, there is something to please every palate. Whether you're in the mood for a late-night snack or a full meal, the 24-hour room service ensures that you can enjoy delicious food in the comfort of your own room. And with daily housekeeping, you can rest assured that your dining experience will always be accompanied by a clean and inviting atmosphere. At Hard Rock Hotel Riviera Maya- Heaven Section, dining is not just a necessity, but an unforgettable experience. Indulge in the culinary delights offered and let your taste buds be transported to new heights.

Experience Luxury and Comfort at Hard Rock Hotel Riviera Maya- Heaven Section

Indulge in a world of luxury and comfort at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive. With a range of exquisite room offerings, this hotel is the perfect choice for discerning travelers seeking an unforgettable vacation. From the spacious Deluxe Diamond View King room to the stylish Gold Superior Double room, there is a perfect accommodation option to suit every guest's needs. When you book your stay at Hard Rock Hotel Riviera Maya- Heaven Section through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse through the available room types, compare prices, and make your reservation with just a few clicks. Say goodbye to the stress of finding the best deal and let Agoda take care of your booking needs.

Discover the Paradise of Puerto Aventuras

Nestled along the stunning Caribbean coastline in Mexico, Puerto Aventuras is a true tropical paradise that offers a perfect blend of natural beauty, luxury, and adventure. This charming coastal town is located just a short distance from the vibrant city of Playa del Carmen and is renowned for its pristine beaches, turquoise waters, and vibrant marine life. With its tranquil atmosphere and idyllic setting, Puerto Aventuras is a haven for relaxation and rejuvenation. Spend your days lounging on powdery white sands, taking refreshing dips in the crystal-clear waters, or indulging in a variety of water sports such as snorkeling, scuba diving, and kayaking. The nearby coral reefs are a must-visit for diving enthusiasts, offering a kaleidoscope of colorful marine life and underwater wonders. Beyond the beach, Puerto Aventuras also offers a range of exciting activities and attractions. Explore the nearby ancient ruins of Tulum and discover the fascinating history of the Mayan civilization. Embark on a thrilling adventure through the lush jungle and cenotes, or take a boat tour to spot dolphins and sea turtles in their natural habitat. For golf enthusiasts, the Puerto Aventuras Golf Club is a must-visit, boasting a scenic 9-hole course with breathtaking views of the Caribbean Sea. With its natural beauty, vibrant culture, and abundance of activities, Puerto Aventuras is the perfect destination for those seeking a truly unforgettable vacation. Whether you're looking for relaxation, adventure, or a combination of both, this tropical paradise has something for everyone. Book your stay at the Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive and immerse yourself in the beauty and charm of Puerto Aventuras.

Traveling to Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Welcome to Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive, a luxurious resort located in the beautiful coastal town of Puerto Aventuras, Mexico. Getting to this paradise is a breeze, thanks to the convenient proximity of several airports. If you are arriving by air, the nearest airport to Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is Cancun International Airport (CUN), located approximately 75 kilometers away. From the airport, you have several options to reach the resort. One of the most popular choices is to take a private transfer, which can be pre-arranged with the hotel or booked through various transportation companies. This ensures a comfortable and hassle-free journey directly to the resort. Alternatively, you can opt for a shared shuttle service, which offers a more economical option. These shuttles operate on a schedule and may make stops at other hotels along the way. Another option is to hire a taxi from the airport, although it is important to negotiate the fare beforehand to avoid any surprises. Once you arrive at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive, get ready to indulge in a world of luxury and entertainment. This adults-only resort offers an all-inclusive experience, with stylish accommodations, gourmet dining options, and an array of exciting activities. Whether you're looking to relax by the pool, unwind at the spa, or dance the night away at the vibrant nightlife venues, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive has something for everyone. So pack your bags and get ready for an unforgettable vacation in Puerto Aventuras!

Discover Exciting Landmarks and Attractions near Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Immerse yourself in the vibrant surroundings of Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive, as you explore the nearby landmarks and attractions that offer a diverse range of experiences. Just a stone's throw away from the hotel, you'll find the Puerto Aventuras Marina, where you can embark on thrilling boat tours and enjoy picturesque views of the Caribbean Sea. For a relaxing day under the sun, head to Omni Beach, a pristine stretch of sand that offers crystal-clear waters and a tranquil atmosphere. Nature enthusiasts will be captivated by the Cenote Chac Mool, a stunning natural sinkhole that provides a unique opportunity for swimming and snorkeling in its refreshing waters. If you're looking for an unforgettable encounter with marine life, don't miss Dolphin Discovery Akumal and Dolphin Discovery Puerto Aventuras, where you can swim with dolphins and learn about these incredible creatures. For a glimpse into the rich history and culture of the region, make your way to the CEDAM Museum, which showcases artifacts and exhibits related to the Mayan civilization. Explore the mystical Cenote Chikin Ha, known for its mesmerizing underground caves and clear turquoise waters. For a spiritual experience, visit Adoratorio, ruinas Chac-hal-al, an ancient Mayan temple that offers a glimpse into the religious practices of the past. Finally, unwind at Oasis Beach, a serene spot where you can soak up the sun and enjoy the gentle ocean breeze. With such a wide array of landmarks and attractions in close proximity, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive offers an unforgettable vacation experience filled with adventure, relaxation, and cultural exploration.





A Culinary Adventure Awaits

When it comes to dining options, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive offers a diverse range of restaurants that will satisfy even the most discerning palates. Start your day with a refreshing smoothie at Bamboo Cafe & Smoothies, or indulge in a delicious seafood feast at Restaurante Dos Aguas. For those craving authentic Mexican flavors, Ranchero Kiki is the place to be, while Ristorante Massimo offers a taste of Italy with their mouthwatering pasta dishes. If you're in the mood for some international cuisine, Restaurant Latitude 20 is a must-visit, serving up a variety of dishes from around the world. Pizza lovers will delight in the delectable creations at Paparazzi Pizza, while Hippos Marina Lounge is the perfect spot to enjoy a drink and take in the stunning marina views. For a taste of traditional Mexican street food, head to Salciccium Puerto Aventuras, or explore the flavors of Oaxaca at Mezcalex. And don't forget to satisfy your sweet tooth with a scoop of gelato from Jessie Gelato. With such a wide array of dining options, your taste buds are in for a treat at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.

Shop 'til You Drop at Lapis

Located within the Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive, Lapis is a shopping haven for guests looking to indulge in some retail therapy. This upscale boutique offers a curated collection of high-end fashion brands, jewelry, accessories, and unique souvenirs. Whether you're in search of a designer handbag, a statement piece of jewelry, or a one-of-a-kind memento to remember your vacation, Lapis has it all. With its stylish and modern decor, shopping at Lapis is an experience in itself. Browse through racks of trendy clothes, try on luxurious accessories, and let the friendly staff assist you in finding the perfect item. After a successful shopping spree, you can relax and unwind at one of the hotel's many bars and restaurants, or head back to your luxurious room to admire your new purchases. Lapis at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is the ultimate destination for fashion-forward travelers seeking a unique shopping experience.

Luxury and Value: Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Experience the ultimate blend of luxury and value at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive. With an average room price of $489, this five-star resort offers an unparalleled experience for discerning travelers. Compared to the average price of a hotel room in Puerto Aventuras, which stands at $351, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive provides exceptional value for its guests. Nestled in the heart of Puerto Aventuras, this adults-only paradise offers a range of amenities and services that are sure to exceed your expectations. From the moment you step foot into the stylish lobby, you'll be greeted with warm hospitality and a vibrant atmosphere. Whether you're lounging by one of the multiple pools, indulging in world-class cuisine at the on-site restaurants, or enjoying a rejuvenating spa treatment, every aspect of your stay is designed to provide you with the utmost comfort and relaxation. With its higher average room price, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive sets itself apart from other hotels in Puerto Aventuras. The attention to detail, top-notch service, and luxurious accommodations make this resort a premier choice for travelers seeking a truly unforgettable experience. Book your stay now and immerse yourself in the rock 'n' roll lifestyle with a touch of Mexican charm at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.

Perfect Wedding Venue with Beautiful Grounds

Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is the perfect destination for a wedding. Customers rave about the beautiful grounds and the abundance of activities available. The hotel provides a stunning backdrop for a memorable event, with its well-maintained gardens and picturesque views. Guests are impressed by the variety of things to do, ensuring that everyone can find something they enjoy. Whether it's lounging by the pool, indulging in spa treatments, or participating in water sports, there is never a dull moment at this resort.

Unforgettable Experiences Await at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

Indulge in a truly unforgettable vacation at the Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive. With its exceptional customer ratings, this luxurious resort promises an experience that exceeds all expectations. One of the standout features of this hotel is its outstanding value for money. With an impressive rating of 8.0 for value, guests can rest assured that they are getting the most out of their stay. From the moment you arrive, you'll be greeted with warm hospitality and a range of amenities that are included in the all-inclusive package. Whether it's savoring delectable cuisine at one of the many on-site restaurants, enjoying refreshing cocktails by the pool, or taking advantage of the exciting entertainment options, every moment at Hard Rock Hotel Riviera Maya- Heaven Section is designed to provide exceptional value. Another aspect that sets this hotel apart is its top-notch facilities. With a rating of 8.3 for facilities, guests can expect nothing but the best. From the stunning infinity pools that overlook the turquoise Caribbean Sea to the state-of-the-art fitness center and the luxurious spa, every aspect of this hotel has been carefully designed to provide a truly indulgent experience. Whether you're seeking relaxation or adventure, the facilities at Hard Rock Hotel Riviera Maya- Heaven Section cater to all your needs. Furthermore, the impeccable cleanliness of the hotel is highly praised by guests, with a rating of 8.3. From the moment you step foot into your elegantly appointed room, you'll notice the attention to detail and the immaculate condition. The housekeeping staff goes above and beyond to ensure that every corner of the hotel is spotless, creating a comfortable and inviting atmosphere for guests. Located in the heart of Puerto Aventuras, this hotel also boasts an excellent location, with a rating of 8.9. Whether you're looking to explore the nearby Mayan ruins, soak up the sun on the pristine white-sand beach, or indulge in the vibrant nightlife of Playa del Carmen, everything is within easy reach. The convenient location allows guests to experience the best of the Riviera Maya, while still enjoying the tranquility and privacy of the adults-only Heaven Section. Last but not least, the staff performance at Hard Rock Hotel Riviera Maya- Heaven Section is exceptional, with a rating of 8.9. From the moment you arrive until the moment you depart, the friendly and attentive staff will go above and beyond to ensure that your every need is met. Whether it's arranging special requests, providing personalized recommendations, or simply offering a warm smile, the staff at this hotel truly make you feel like a VIP. With its exceptional customer ratings for value, facilities, cleanliness, location, and staff performance, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive promises an unforgettable vacation experience. From the moment you arrive, you'll be immersed in luxury, surrounded by top-notch amenities and unparalleled service. Whether you're seeking relaxation, adventure, or a combination of both, this hotel has it all. Prepare to be wowed at every turn as you create memories that will last a lifetime.

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Amenities and facilities

Excellent8.7

Facilities

Languages spoken
  • English
  • Spanish
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Gym/fitness
  • Hot tub
  • Massage
  • Mini golf course
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • All rooms include breakfast, lunch, dinner, and drinks, at no extra cost
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area unavailable
  • Xerox/fax in business center
Land sports
  • Golf course (within 3 km)
Access
  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • pet bowls
  • Pet-friendly [charges apply]
  • Pets allowed unavailable
  • Pets may not be left unattended
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathtub
  • Desk
  • Free bottled water unavailable
  • Hair dryer
  • Ironing facilities
  • Mini bar
  • Satellite/cable channels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site
IPANEMA
  • Cuisine: Brazilian
  • Menu: Buffet
ZEN
  • Cuisine: Asian
  • Menu: Buffet
FRIDA
  • Cuisine: Mexican
  • Menu: Buffet
CIAO
  • Cuisine: Italian
  • Menu: Buffet
TORO
  • Cuisine: Steakhouse
  • Menu: Buffet
LE PETIT COCHON
  • Cuisine: French
  • Menu: Buffet
THE MARKET
  • Menu: A-la-carte
IN-ROOM DINING
  • Cuisine: International
  • Menu: Buffet
PIZZETO
  • Menu: Buffet

Location

Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Puerto Aventuras, Mexico, 77710

Excellent8.9

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00

Property announcements

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests staying in certain rooms types will be offered one or two free introductory session(s) of Woodward. Kindly contact the property for details.

Reviews of Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive from real guests

Provided by verified guests of

Agoda logo
8.7

Excellent

From 9 reviews

  • Service score 9.1 out of 10 and is a high score in Puerto Aventuras
    Service9.1
  • Location score 8.9 out of 10 and is a high score in Puerto Aventuras
    Location8.9
  • Cleanliness score 8.7 out of 10 and is a high score in Puerto Aventuras
    Cleanliness8.7
  • Facilities score 8.7 out of 10 and is a high score in Puerto Aventuras
    Facilities8.7
  • Value for money score 8 out of 10 and is a high score in Puerto Aventuras
    Value for money8.0
High score for Puerto Aventuras

Rating

9+ Exceptional (2)
8-9 Excellent (0)
7-8 Very Good (1)
6-7 Good (0)
<6 Below Expectation (1)
Guest Type
Room Type
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Showing 4 verified guest comments
  1. 9.2
    Exceptional
    Darrell from Canada
    Couple
    Sky Deluxe Room
    Stayed 2 nights in February 2024

    “Returning in 3 weeks”

    Loved the HR RM so much that we're returning again. with our kids in a couple weeks. Something here for everyone of every age and every taste

    Reviewed March 12, 2024

    Thank you for taking the time to share your comments. We are delighted to know that your stay was enjoyable and appreciate your wonderful comments about the staff and our property. We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their fantastic stay. Our team looks forward to welcoming you home in the not-too-distant future! Regards, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya

    Responded March 14, 2024
    Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
  2. 3.2
    William from United States
    Couple
    Sky Deluxe Room
    Stayed 7 nights in October 2021

    “Worst experience ”

    We booked this hotel earlier this year not realizing they also had the Solfest there the same week. We book for 7 days and when we got there our room was horrible. There was a leak in the ceiling right above the bed. The tub on the private balcony was filthy. There was mold in the bathroom and plaster from the ceiling on the stairs going up to the balcony. We got to the hotel late because our flight was delayed. When we entered and saw our room it took 2hrs before maintenance came to check the issues. Maintenance came and put plastered on the wet ceiling. This did not help. We had to go to the front desk. They tried to put us in a different room (general) but said our price would not change. They said they didn't have any other room for us. They were not trying to accommodate us. They finally decided to move us to a better hotel ( Unico) which was an inconvenience because we were celebrating our anniversary and had friends there. So, we had to move and change our plans. The resort they moved us to was nice but it was more for relaxing. This was a bad experience but in the end, we made the best of it. I will never stay at Hard Rock

    Reviewed November 02, 2021

    Dear William, Thank you so much for sharing your experience with us. Your comments are much appreciated. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience. Thank you again for your honest feedback and I do hope we get the opportunity to welcome you back to provide you with the true Hard Rock experience. Regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

    Responded November 25, 2021
    Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
  3. 7.6
    Very good
    Samantha from United States
    Group
    Sky Deluxe Room
    Stayed 4 nights in February 2020

    “Amazing group trip!”

    Came to the Hard Rock for a wedding and it was perfect, the grounds were beautiful and there was so much to do! PROS: friendly staff, good beer (corona + corona light), grounds well maintained, beautiful beach coves for the ocean experience without the waves and unwanted seaweed, very comfortable beds, never too far away from a bar CONS: property was almost too big- a lot of walking, food was only okay, getting a chair at the pool was a nightmare (majority reserved for hard rock members), room decor was dated

    Reviewed February 22, 2020

    Dear Guest, Thank you so much for take the time to give us your experience, your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience. It’s been a pleasure having you with us and we look forward your next vacation. We would love to have you back and make another great memory together. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

    Responded February 22, 2020
    Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
  4. 10.0
    Exceptional
    paul from Peru
    Group
    Pure Deluxe King Room
    Stayed 1 night in October 2019

    “increíble lugar ”

    increible lugar ! volveremos muy pronto

    Reviewed November 05, 2019

    Hola Paul, ¡Me alegra mucho saber que disfrutó al cien por ciento una estancia digna de un rock star en Hard Rock Hotel Riviera Maya! Sus comentarios nos ponen muy alegres y nos animan a seguir trabajando con entusiasmo para asegurarnos que su estancia sea inolvidable y única. Deseamos verlos pronto para así poder consentirlos y seguir viviendo la experiencia de Rocker! Saludos, Jan Hundrieser Gerente General Hard Rock Hotel Riviera Maya

    Responded December 24, 2019
    Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive

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