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HARRIS Hotel & Conventions Gubeng
HARRIS Hotel & Conventions Gubeng
HARRIS Hotel & Conventions Gubeng
HARRIS Hotel & Conventions Gubeng
HARRIS Hotel & Conventions Gubeng
HARRIS Hotel & Conventions Gubeng
HARRIS Hotel & Conventions Gubeng

Removed from saved list

8.5

Excellent

1,076 reviews

1,076 reviews

Housekeeping59
Breakfast24
Swimming Pool4
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Monkasel (Submarine Monument)

130 m

Taman Lansia

170 m

Circle K

450 m

Taman Lalu Lintas

490 m

Taman Karimun Jawa

540 m

Popular landmarks
Tunjungan Plaza

1.4 km

Bungkul Park

2.4 km

Suramadu National Bridge

2.7 km

Surabaya's Zoo

3.0 km

Tugu Pahlawan

3.2 km

Closest landmarks
Embassy of Japan

350 m

Siloam Hospitals Surabaya

390 m

The Emdee Skin Clinic

430 m

Elizabeth Medical Centre

560 m

Taman Keputran

610 m

2021

HARRIS Hotel & Conventions Gubeng

Jl. Bangka 8-18, Gubeng, Surabaya Center, Surabaya, Indonesia, 60281 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transport

Excellent breakfast

790 meters to public transportation

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Spa

Complimentary WIFi in all rooms

Luggage storage

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.5
Distance to city center2.6 km
Location rating8.7
Nearest airportJuanda International Airport (SUB)
Distance to airport12.6 km

Rooms available at HARRIS Hotel & Conventions Gubeng

Excellent
Room comfort & quality

8.4

HARRIS Unique Room
...
  • Room size: 29 m²/312 ft²
  • Pool view
  • 2 single beds or 1 double b...
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Blissful Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
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Comfort Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 double bed
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Amazing Residences
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
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HARRIS Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 double b...
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HARRIS Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds and 1 sofa be...
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Harris Deluxe Room Great Sale
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds or 1 double b...
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Work From Holiday Package at HARRIS Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 queen bed or 2 single bed...
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Work From Hotel Package at HARRIS Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 queen bed or 2 single bed...
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Double Room Standard
...
  • Outdoor view
  • 20 bathrooms
  • 1 double bed
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Frequently asked questions

Does HARRIS Hotel & Conventions Gubeng have a hot tub?

A hot tub is one of the facilities available at HARRIS Hotel & Conventions Gubeng.

What time is check-in and check-out at HARRIS Hotel & Conventions Gubeng?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to HARRIS Hotel & Conventions Gubeng?

HARRIS Hotel & Conventions Gubeng is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at HARRIS Hotel & Conventions Gubeng also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, HARRIS Hotel & Conventions Gubeng has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at HARRIS Hotel & Conventions Gubeng?

Start your mornings right, with the continental and buffet breakfast options offered at HARRIS Hotel & Conventions Gubeng. There's an additional charge of 95000 IDR for adults and 75000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at HARRIS Hotel & Conventions Gubeng?

HARRIS Hotel & Conventions Gubeng features an on-site restaurant for your dining convenience.

What is the smoking policy at HARRIS Hotel & Conventions Gubeng?

HARRIS Hotel & Conventions Gubeng does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to HARRIS Hotel & Conventions Gubeng?

The closest train, metro, or bus station to HARRIS Hotel & Conventions Gubeng is Gubeng Train Station, 800 m away.

What restaurants are nearby HARRIS Hotel & Conventions Gubeng?

Restaurants including Seventeen Skyview Resto & Lounge, Larazeta and Restoran Kuningan International are popular in HARRIS Hotel & Conventions Gubeng’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to HARRIS Hotel & Conventions Gubeng?

Shopping options in HARRIS Hotel & Conventions Gubeng’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near HARRIS Hotel & Conventions Gubeng?

HARRIS Hotel & Conventions Gubeng’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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See map

Explore the neighborhood

What people love about HARRIS Hotel & Conventions Gubeng

  • 10

    Exceptional

    "Recommended with the price"

    Lidya

    |

    July 18, 2022

  • 10

    Exceptional
    Location

    "Best location best breakfast Will come back"

    meliana

    |

    June 21, 2022

  • 9.6

    Exceptional

    "I especially like the nice aromatic smell of their products at the lobby."

    Raphaela

    |

    June 19, 2022

Property ranking|Compared to 823 Surabaya properties
See all rankings
Room comfort score
8.4/10
Room size
35 sqm.
Service score
8.7/10
Location score
8.7/10
Better than
98
%
of Surabaya properties
Bigger than
91
%
of Surabaya properties
Better than
90
%
of Surabaya properties
Better than
86
%
of Surabaya properties
Overall rating:

8.5

Excellent
1,076 reviews
Cleanliness
8.4
Facilities
8.4
Location
8.7
Read all reviews >
What travelers say they love:
Good services and staff is very friendly.
Arrix from Indonesia
Family with young children
More about HARRIS Hotel & Conventions Gubeng

More about HARRIS Hotel & Conventions Gubeng

HARRIS Hotel & Conventions Gubeng

Get the most from an urban escape in Surabaya when you book a room at HARRIS Hotel & Conventions Gubeng. Located right in the city center, HARRIS Hotel & Conventions Gubeng saves you time and travel by letting you wake up right in the heart of the best neighborhood.
At HARRIS Hotel & Conventions Gubeng, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Surabaya even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at HARRIS Hotel & Conventions Gubeng thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at HARRIS Hotel & Conventions Gubeng are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal.
HARRIS Hotel & Conventions Gubeng also provides a hair dryer, toiletries and bathrobes in bathrooms for select rooms.


Dining and things to do

Every day at HARRIS Hotel & Conventions Gubeng begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
HARRIS Hotel & Conventions Gubeng has vending machines for 24-hour available light snacks and/or drinks.
Apart from amenities and services, HARRIS Hotel & Conventions Gubeng goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

HARRIS Hotel & Conventions Gubeng is the perfect spot to explore Surabaya's fascinating cultural sights and attractions. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 1.3 km away.


Reasons to stay here

Facilities at this hotel are rated higher than 91% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 98% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Housekeeping

41 mentions

Breakfast

39 mentions

Swimming Pool

13 mentions

Food & Dining

11 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily cleaning
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Lock box in room
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Toiletries
  • Wake up call
  • Wi-Fi
Food and dining
Breakfast options
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

HARRIS Cafe

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte
Location
Jl. Bangka 8-18, Gubeng, Surabaya Center, Surabaya, Indonesia, 60281
Excellent
Location

8.7

Airports

  • Juanda International Airport (SUB)
    12.6 km
  • Abdul Rachman Saleh Airport (MLG)
    74.1 km

Public transportation

  • Gubeng Train Station
    810 m
  • Ngagel
    1.8 km

Hospital or clinic

  • Siloam Hospitals Surabaya
    390 m

Shopping

  • Tunjungan Plaza
    1.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Monkasel (Submarine Monument)
    130 m
  • Tunjungan Plaza
    1.4 km
  • Bungkul Park
    2.4 km
  • Suramadu National Bridge
    2.7 km
  • Surabaya's Zoo
    3.0 km
  • Tugu Pahlawan
    3.2 km
  • Surabaya Town Square
    3.3 km
  • Sampoerna Museum
    4.9 km
  • Pakuwon Food Festival
    5.8 km
  • Masjid Nasional Al Akbar Surabaya
    8.1 km

Nearby landmarks

  • Monkasel (Submarine Monument)
    130 m
  • Taman Lansia
    170 m
  • Embassy of Japan
    350 m
  • Siloam Hospitals Surabaya
    390 m
  • The Emdee Skin Clinic
    430 m
  • Circle K
    450 m
  • Taman Lalu Lintas
    490 m
  • Taman Karimun Jawa
    540 m
  • Elizabeth Medical Centre
    560 m
  • Prima Buah
    560 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee250000 IDR
  • Distance from city center2.6 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)95000 IDR

The property

  • Non-smoking rooms/floorsyes
  • Number of floors17
  • Number of restaurants1
  • Number of rooms 152
  • Room voltage240
  • Year property opened2015
Property announcements

The swimming pool will be closed temporarily during 3-10 April 2022 due to regular maintenance.

Reviews of HARRIS Hotel & Conventions Gubeng from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.4
Facilities8.4
Location8.7
Room comfort and quality8.4
Service8.7
Value for money8.5
High score for Surabaya
Rating
9+ Exceptional (231)
8-9 Excellent (94)
7-8 Very Good (147)
6-7 Good (29)
<6 Below Expectation (53)
Time of the year
Mar - May (114)
Jun - Aug (173)
Sep - Nov (102)
Dec - Feb (165)
All guests (983)
All room types
All languages

Show reviews that mention 

Showing 554 verified guest comments
12345
10.0
Exceptional
Surjadi from Indonesia
Family with teens
HARRIS Room
Stayed 4 nights in December 2018

Good hotel for family”

Hotel condition are clean, modern and minimalist interior, bright lighting at lobby, aisle, room and bathroom, also no carpet inside room so less dust - it's helpfull for people having allergethic. Harris Hotel, became our favourite 4 stars hotel at our destination cities. At least we have stayed at Harris Hotel at Bali Kuta, Jakarta, Bandung (2 locations) and Surabaya.

Reviewed January 03, 2019

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Cheers Mr. Surjadi, Thank you so much for staying at HARRIS Gubeng Surabaya and leave a perfect rating for us. We are happy to know you have memorable stay with HARRIS Gubeng. Also special thanks to our cleanliness and interior design too. We wish you Happy New Year and looking forward to welcome you back as soon as possible. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded January 08, 2019
HARRIS Hotel & Conventions Gubeng
9.6
Exceptional
Star from Singapore
Family with young children
HARRIS Room
Stayed 3 nights in August 2019

Wonderful service and value for money”

A clean hotel, full of vibes. Layout was basic but had everything one needs. Kettle, fridge, shower amenities including toothbrush. Service staff always full of zest with smiley greetings. Free shuttle van to 3 malls n Gubeng train station. We were lucky to bumped into their GM who gives very good recommendations of seafood restaurant nearby. We'll not hesitate to recommend this hotel and will stay hete again if we return to Surabaya.

Reviewed August 13, 2019

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Cheers Ms. Chong, Thank you so much for staying with us and leave a great rating here. We are so glad to know you love our rooms, amenities, facilities and most important our HARRIS Players service. I've shared this great feedback to all my colleagues , also my GM and let it encourage us even more to always deliver what's best from us, the service. Thank you for your kind recommendation also, looking forward to welcome you back. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded August 14, 2019
HARRIS Hotel & Conventions Gubeng
10.0
Exceptional
LIU from China
Business traveler
HARRIS Deluxe Room
Stayed 2 nights in July 2017

Clean Room, Good location and Best Service”

As per the title, the room of hotel is clean, maybe not too big, but enough for living, the internet is fast and the staff is friendly. I like to stay in Harris hotel when I travel in Surabaya. Just one small thing, the hotel is so popular for wedding, so if you come in weekend, you cann't to enjoy the hotel buffet, only these.

Reviewed July 27, 2017

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Cheers HARRIS Fans, Thank you for your great and kind review about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Ramot Manurung Front Office Manager

Responded August 03, 2017
HARRIS Hotel & Conventions Gubeng
9.6
Exceptional
Musfirah from Singapore
Couple
HARRIS Unique Room
Stayed 2 nights in July 2017

Always choose Harris Hotels when you are in Indonesia”

If you are looking for a very clean hotel, very helpful and friendly staff, Harris is the place to go. The room is very spacious too. Staff are always smiling and greeting you. They even gave us free cake as we were there on our honeymoon. This is my first time in Harris Gubeng, but I've been to few other Harris Hotels all over Indo.

Reviewed July 27, 2017

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Cheers HARRIS Fans, Thank you for your great and kind review about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Ramot Manurung Front Office Manager

Responded August 03, 2017
HARRIS Hotel & Conventions Gubeng
8.8
Excellent
Anthony from Indonesia
Business traveler
HARRIS Room
Stayed 3 nights in April 2017

Very good hotel with reasonable price”

Harris Hotel and Conventions Gubeng definitely steel my impression. They have a very good breakfast at its price. Also, all the staff very friendly and helpful

Reviewed August 06, 2017

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Cheers HARRIS Fans, Thank you for your great and kind review about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Ramot Manurung Front Office Manager

Responded August 09, 2017
HARRIS Hotel & Conventions Gubeng
9.2
Exceptional
STEFFI from Singapore
Couple
Comfort Room
Stayed 2 nights in October 2017

Exceptional”

clean, near to grand city mall, surabaya plaza. they provide shuttle bus to grand city mall, surabaya plaza, tunjungan plaza and gubeng station. what i like the most is their breakfast, they provide indonesian traditional herbal drink called “jamu”

Reviewed October 23, 2017

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Cheers Ms. Steffi, Thank you so much for staying at HARRIS Gubeng Surabaya and recommending our Hotel to other travelers. I’m sure our entire hotel staff enjoyed having you as our precious guest as much as you enjoyed your stay. Our HARRIS Brand really reflected the importance of fun, friendly and sincerest service for our guest, in aim to make them feel at home. We really looking forward for your next visit to HARRIS Gubeng and can't wait to welcome you again with our Unique Hospitality. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager.

Responded October 23, 2017
HARRIS Hotel & Conventions Gubeng
7.6
Very good
Blake from Australia
Family with young children
HARRIS Room
Stayed 1 night in August 2019

Great budget hotel”

Don't go here expecting the greatest place in history, because you'll be disappointed. It is however a great budget hotel in an ideal location, especially if you need to catch an early morning train ride from Surabaya Gubeng station. That's the reason we stayed and it met all of our needs. The staff were super friendly, the room was clean and in general it was an all round decent hotel for the short 2 night stay we had. Any longer than that and personally I'd be looking for something a little bit nicer, however everyone has different requirements. We had two issues during the day. Firstly, the air-conditioning in the room was not cold at all. It felt like it easily was 26-27C in there even when on the coldest setting. Engineering came in and sorted that out and it was fine after that. The second issue (and this is not just limited to Harris), is the mini-fridge is not a fridge at all. It doesn't chill anything to less than about 12-15C even after 12 hours.

Reviewed August 12, 2019

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Cheers Mr. Blake, Thank you very much for staying at HARRIS Gubeng Surabaya and leave a good rating for us. We do apologize for the inconvenience happened due to technical issues. We will evaluate our mini fridge and air conditioner as soon as possible. But just a suggestion, next time you may keep your beverages and foods to us at the receptions, so that we could store it in our chiller in Hotel kitchen. But we love to hear that you liked our room cleanliness, location, and our staff friendliness. I've shared your positive feedback too, to all my colleagues and let it encourage us even more to deliver the best from us. Looking forward to welcome you back again. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded August 14, 2019
HARRIS Hotel & Conventions Gubeng
7.7
Very good
Ardhya from Indonesia
Family with teens
HARRIS Room
Stayed 1 night in August 2015

nice hotel, maybe we were not that lucky?”

interior, staff, food

Stayed for one night in Harris Gubeng, interior-wise, the hotel is very nice and modern-looking. Has rainshower in every type of the room. Staffs are super friendly and helpful; greeting the guests every time we pass. Gave welcome drink and snack. Nice pool, spa and restaurant (the food is nice too). Has Macs available for guests to use. Located in the center of city. Unfortunately the water was all dirty and smell of sewage for couple of hours (room 815) so we requested to be moved to other room, and in the other room (room 826) the door lock was broken and the cooler didn't work; I'd give 5 out of 5 for Harris Gubeng if only these things did not happen/were not there. Accidents happen but please improve the facilities Harris, I'd definitely come back if everything's more set again :)

Reviewed August 28, 2015

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Cheers HARRIS Fans, Thank you for your great and kind review about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Mangaramot Manurung Front Office Manager

Responded June 09, 2017
HARRIS Hotel & Conventions Gubeng
10.0
Exceptional
Marta from United Kingdom
Solo traveler
HARRIS Room
Stayed 1 night in April 2018

Great hotel”

I was travelling by train from Yogyakarta to Bali via Surabaya and I stopped in this hotel for 1 night. It was great! Big room with a comfy bed and good shower, amazing breakfast, nice swimming pool and a great city view from the restaurant balcony. Staff members were very helpful and friendly. I would definitely recommend this hotel - it’s close to the train station too.

Reviewed April 28, 2018

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Cheers Ms. Marta, Thank you so much for staying at HARRIS Gubeng and leave us a wonderful review. We are also happy to know you have a memorable experience with us. Looking forward to welcome you back with our unique and friendly HARRIS players. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded May 01, 2018
HARRIS Hotel & Conventions Gubeng
8.3
Excellent
Aryadiva from Indonesia
Family with young children
HARRIS Room
Stayed 2 nights in July 2015

Lebaran 2015”

breakfast, swimming pool, location

Lebaran 2015 vocation we didn't went to our home town. This the first time for us. We decide to spent our holiday in Surabaya and we choosed Harris Hotel for styed in Surabaya. Everything went well, thanks for everything..

Reviewed July 20, 2015

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Cheers HARRIS Fans, Thank you for your great and kind review about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Mangaramot Manurung Front Office Manager

Responded June 09, 2017
HARRIS Hotel & Conventions Gubeng
8.8
Excellent
Yuliani from Indonesia
Family with young children
HARRIS Room
Stayed 1 night in November 2016

Good strategic hotel”

Forget how many times I have been stay in Harris Gubeng. For all I can say, the cleanliness and the food quality has been decreasing since my first time here. But overall, it is still family friendly hotel.

Reviewed April 25, 2017

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Cheers HARRIS Fans, Warmest greeting from HARRIS Hotel Gubeng Surabaya Thank you for your recent stay with us and also for spending some times to review and share the experiences during your stay with us. We are delighted to know how much you enjoyed the service and that you had a great experience in our hotel. Our associates will be very happy hearing your comment and appreciation which we will certainly share with them. Once again, thank you very much and we look forward to welcoming you back soon in HARRIS Hotel Gubeng Surabaya. HARRISly yours Mangaramot Manurung Front Office Manager

Responded June 09, 2017
HARRIS Hotel & Conventions Gubeng
9.6
Exceptional
Glen from Australia
Couple
HARRIS Room
Stayed 1 night in April 2017

New, Quiet and Close to Gubeng Train Station”

We used Harris Hotel because we came in late afternoon on train from Probolinggo and had to leave early in the morning on train to Yogjakarta, and did not dissappoint. Positives.... nearly everything only small negative was that the room had a cooler not a fridge , which was slow to cool things. Would stay there again, Try the evening buffet at 138000 IDR.....awesome and nice elevated terrace for coffee and dessert afterwards , nice pool.... everything good!!

Reviewed May 22, 2017

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Cheers HARRIS Fans, Thank you for your great and kind review about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Mangaramot Manurung Front Office Manager

Responded June 09, 2017
HARRIS Hotel & Conventions Gubeng
10.0
Exceptional
destia from Indonesia
Family with young children
HARRIS Room
Stayed 2 nights in June 2019

Everything was great”

That was amazing hotel with all facilities especially kids club and pool For breakfast have a great taste and many variant from traditional food until western and there is a japanese food corner Many Mosquitoes in surabaya so dont forget to use mosquito repellent lotion if you travelling with baby or toddler

Reviewed June 12, 2019

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Cheers Ms. Destia, Thank you very much for staying at HARRIS Gubeng Surabaya and spent your time to wrote a sweet review about us. We feel flattered and happy to know you have great moments with us, special thanks to our DINO Kids Club facilities, delicious food and the service as well. But, we do apologize too if there is inconvenience happened due to mosquito problem. I've shared this matter to our Housekeeping and we'l do fogging as soon as possible in order to prevent such thing happened again in the future. Thank you very much and looking forward to welcome you back as soon as possible. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded June 13, 2019
HARRIS Hotel & Conventions Gubeng
7.7
Very good
Muhammad from Indonesia
Couple
HARRIS Unique Room
Stayed 2 nights in July 2015

Clean cozy hotel”

Clean, location, staff

Sometimes you need a quick reliable hotel to sleep in. Harris Gubeng is one of the best choice in Surabaya. Love my room. Located just next to the heart of the city make it easy to access.

Reviewed December 17, 2015

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Cheers HARRIS Fans, Thank you for your great and kind review about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Mangaramot Manurung Front Office Manager

Responded June 09, 2017
HARRIS Hotel & Conventions Gubeng
8.4
Excellent
widad from Indonesia
Family with young children
HARRIS Room
Stayed 1 night in August 2020

Overall its a good stay”

First, the location, well traffic jam is usual thing in surabaya so for me its an ok position, there’s mini market, starbucks is at opposite hotel and many resto. Breakfast during pandemic i say also ok. Now The room is very recomended for family there’s a sofa which i love the most, sheets,floor, towels all clean. Amenities also enough. There’s a small fridge so useful. The playroom and gym is still closed during covid pandemic. Overall its a recomended hotel. I love it.

Reviewed August 26, 2020

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Cheers Mr. Widad, Thank you very much for staying at HARRIS Gubeng Hotel Surabaya and leave a great review for us ! We love to know that you had such an amazing experience here. We cannot wait to welcome you back again. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded October 30, 2020
HARRIS Hotel & Conventions Gubeng
9.6
Exceptional
Mohd from Malaysia
Family with young children
HARRIS Room
Stayed 3 nights in February 2018

Bagus, staff nyer service..”

Overall sangat berpuas hati. Service memang AWESOME. Cleaning pun bagus, cuma karpet tu kena maintain bau nyer. Untuk spa, di harap masa akan datang Bisa Provide lelaki Staff. Sebagai tuntutan... yew pasti,kembali for this hotel and suggest for all my friends. Semoga terus success Buat Harris Hotel and Teams.. Love it bangat! :-)

Reviewed March 04, 2018

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Cheers HARRIS Fans, Terima kasih banyak sudah memilih HARRIS Gubeng saat Bapak berlibur di Surabaya. Kami sangat senang mengetahui Bapak puas terhadap service dan kamar kami. Masukan Bapak mengenai kelembapan karpet sudah kami note dan sudah kami follow up. Mengenai HARRIS Spa untuk sementara memang kami hanya menyediakan staff Wanita sebagai therapist, namun untuk ke depannya masukan Bapak akan kami pertimbangkan. Sekali lagi saya mewakili seluruh Management dan Players HARRIS Gubeng mengucapkan terima kasih. Kami tunggu kedatangan Bapak kembali. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager.

Responded March 09, 2018
HARRIS Hotel & Conventions Gubeng
9.2
Exceptional
Alfina from Indonesia
Family with young children
Comfort Room
Stayed 2 nights in August 2017

Friendly and helpful staff.”

- there are 3 bolsters (1 small). A very great help for a family with little children. And also the sofa bed makes us have "bigger" bed. - the staffs are very friendly, they like to help us. we stayed at the comfort room which has a free laundry facility, but we didn't get any information about it. I mean, the staff should have actively asked if we might need the laundry or pressing. - the breakfast menu is great and of course delicious. if I have to stay in a hotel again, I will surely choose harris.

Reviewed August 12, 2017

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Cheers HARRIS Fans, Thank you for your great and kind review about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Ramot Manurung Front Office Manager

Responded August 15, 2017
HARRIS Hotel & Conventions Gubeng
10.0
Exceptional
della from Indonesia
Family with young children
HARRIS Room
Stayed 1 night in October 2020

The best place for take a rest”

I stay on harris on 31 of october 2020. My room type is comfort type. This room was awesome for family with young children. The bath room, the king bed size and also the breakfast. All of the staff was so kind to the guest. I recommend to all of you to stay here. Don't be shy, they all of happy to service us. Thank you harris. Will stay here again.

Reviewed November 05, 2020

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Cheers Ms. Della, Thank you very much for staying at HARRIS Gubeng Surabaya and leave a superb rating for us. We're delighted to know you had amazing experience here. Your compliment towards all HARRIS Players will definitely encourage us even more to always give our best service. We can't wait to welcome you back here, at your second home in Surabaya ! HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded November 07, 2020
HARRIS Hotel & Conventions Gubeng
8.4
Excellent
Blake from Australia
Family with young children
HARRIS Room
Stayed 1 night in August 2019

Good all-round budget hotel”

This hotel is in a good location, but it is nothing fancy. It worked well for us as we caught a train from Gubeng station at 7am after checking out in the morning. The air conditioning worked extremely well, the staff were friendly and the room was a good size.

Reviewed August 09, 2019

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Cheers Mr. Blake, Thank you so much for staying at HARRIS Gubeng Surabaya and recommend our Hotel to other travelers. I’m sure our entire hotel staff enjoyed having you as our precious guest as much as you enjoyed your stay. Our HARRIS Brand really reflected the importance of fun, friendly and sincerest service for our guest, in aim to make them feel at home. Looking forward for your next visit to HARRIS Gubeng and we can't wait to welcome you again with our Unique Hospitality. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded August 10, 2019
HARRIS Hotel & Conventions Gubeng
10.0
Exceptional
Candle from Indonesia
Family with young children
HARRIS Room
Stayed 2 nights in August 2018

Great service and Good Location”

Nice and very friendly staff good room and colour very good location, near starbucks and main road in Surabaya good view from our room very good value

Reviewed August 17, 2018

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Cheers Ms. Candle, Thank you so much for staying at HARRIS Gubeng Surabaya dan leave a perfect rating here. We are happy too, to know you have memorable experience here. Special thank to our room, decoration, and location. Looking forward to welcome you back here. HARRISly Yours, Cogito Dino Sutama Fans Relations Manager

Responded August 22, 2018
HARRIS Hotel & Conventions Gubeng
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