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20 May 2019
Monday
21 May 2019
Tuesday
2 adults
1 room
Newly renovated
Free Wi-Fi
HARRIS Resort Batam Waterfront
Waterfront City, Marina, Marina City, Batam Island, Indonesia, 29422
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HARRIS Room - Room plan
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![Swimming pool [outdoor] HARRIS Resort Batam Waterfront](http://pix10.agoda.net/hotelImages/69560/-1/3c623f427438d331897e7b0f02355bf1.jpg?s=450x450)
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HARRIS Resort Batam Waterfront Reviews
7.5
Very good
/10
(3648 reviews)See what guests said
7.6
Very good"Good Customer Service, Clean Facilities, Near to Ferry Termi..."
Chua
-
January 9, 2019
8.2
Excellent serviceRecommended by 86% of guests
Things you’ll love about HARRIS Resort Batam Waterfront
Things you'll love
Airport transfer
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Good
Location
6.6
See map
Nearby
Popular
| Value for money | 7.7 |
| Distance to city center | 15 km |
| Location rating | 6.6 |
| Nearest airport | Hang Nadim Airport (BTH) - Indonesia |
| Distance to airport | 20.4 km |
Rooms available at HARRIS Resort Batam Waterfront
7.7
Very good
Room comfort & quality
Room photos and details
HARRIS Family Room
...
- Room size: 40 m²/431 ft²
- Pool view
- 1 double bed and 1 bunk bed
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Room photos and details
HARRIS Suite
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- Room size: 54 m²/581 ft²
- Pool view
- 1 double bed
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Room photos and details
HARRIS Beach Access
...
- Room size: 32 m²/344 ft²
- Beach view
- 1 double bed
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Room photos and details
HARRIS Family Pool Access
...
- Room size: 40 m²/431 ft²
- Pool view
- 1 double bed and 1 bunk bed
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Room photos and details
HARRIS Room
...
- Room size: 32 m²/344 ft²
- Pool view
- 2 single beds or 1 double b...
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Room photos and details
HARRIS Suite Room
...
- Room size: 54 m²/581 ft²
- Shower
- 1 king bed
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Room photos and details
Special Offer - Earth Day Best Deal Promotion at HARRIS Room
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- Room size: 32 m²/344 ft²
- Balcony/terrace
- 1 double bed or 2 single be...
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Room photos and details
Special Offer - Wet and Wild Family adventure Package at HARRIS Room
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- Room size: 32 m²/344 ft²
- Balcony/terrace
- 1 double bed or 2 single be...
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Room photos and details
Special Offer - Merdeka Package at HARRIS Room
...
- Room size: 32 m²/344 ft²
- Balcony/terrace
- 1 double bed or 2 single be...
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Room photos and details
Special Offer - Aquatics Experience Package at HARRIS Room
...
- Room size: 32 m²/344 ft²
- Balcony/terrace
- 1 double bed or 2 single be...
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Have a question for HARRIS Resort Batam Waterfront?
What people love about HARRIS Resort Batam Waterfront
- 10.0Exceptional
"Staffs were friendly and helpful."
Ira
|
January 8, 2019
- 8.4Excellent
"Comfortable, spacious renovated room."
robert
|
September 28, 2018
- 8.4Excellent
"Great pool, Location was for me good, close to the yards in Tanjung Uncang."
robert
|
September 28, 2018
Recommendations based on your views:
10.0
Exceptional"Enthusiastically friendly accommodating me and my family and..."
mohamad
|
January 10, 2019
An overview
HARRIS Resort Batam Waterfront is a friendly resort facing the strait of Singapore, with spacious accommodation and a free-form swimming pool - a perfect vacation destination for couples, families, or business purposes. The property offers 308 rooms and suites, including 20 cabanas.
The Funky Wing will cater to the needs of the most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest, all-inclusive concepts of its kind in one area. The atmosphere allows for the most conventional of guests to throw caution to the wind and experience life like never before.
Located just 40 minutes away from Harbourfront Center Singapore, HARRIS Resort Batam Waterfront tries to persuade its guests to linger with a plethora of water sports and indoor entertainment in the form of a 10-lane bowling alley, squash and billiards, ATV riding, jet skiing, a flying fox, and sea sport activities. Soothe the muscles with a treatments at the H-Spa - an oasis of calm and serenity with breathtaking sea views and stunning sunsets. Two outlets to ease hunger pains are available by providing Indonesian, Asian, and Italian cuisines.
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What they offer
8.4
Excellent"Pros - Players were splendid!"
Muhammad
|
January 10, 2019
Popular facilities
- Canoeing
- Water sports (motorized)
- Babysitting service
- Fitness center
- Poolside bar
- Kids club
- Spa
- Restaurants
- Swimming pool [kids]
- Swimming pool [outdoor]
- Shops
- Front desk [24-hour]
Languages spoken
- English
- Chinese [Mandarin]
- Malay
- Chinese [Cantonese]
- Indonesian
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Fitness & recreation
- Game room
Things to do, ways to relax
- Canoeing
- Massage
- Ticket services
- Dart board
- Mini golf course
- Watersport equipment rentals
- Fitness center
- Sauna
- Water sports (motorized)
- Garden
- Spa
- Water sports (non-motorized)
- Hiking
- Swimming pool [outdoor]
- Hot tub
- Table tennis
Dining, drinking, and snacking
- Bar
- Poolside bar
- Room service [24-hour]
- BBQ facilities
- Restaurant [halal]
- Coffee shop
- Restaurants
Services and conveniences
- Cash withdrawal
- Dry cleaning
- Salon
- Concierge
- Gift/souvenir shop
- Shops
- Convenience store
- Laundromat
- Smoke-free property
- Currency exchange
- Laundry service
- Smoking area
- Daily housekeeping
- Luggage storage
- Doorman
- Safety deposit boxes
For the kids
- Babysitting service
- Kids club
- Swimming pool [kids]
- Family room
- Playground
Access
- Check-in [24-hour]
- Front desk [24-hour]
- Wheelchair accessible
- Elevator
- Pets allowed
- Facilities for disabled guests
- Security [24-hour]
Getting around
- Airport transfer
- Car park [on-site]
- Valet parking
- Bicycle rental
- Rental car
- Car park [free of charge]
- Taxi service
Available in all rooms
- Air conditioning
- Free welcome drink
- Satellite/cable channels
- Balcony/terrace
- Hair dryer
- Slippers
- Coffee/tea maker
- In-room safe box
- Telephone
- Complimentary tea
- Internet access – wireless
- Toiletries
- Free bottled water
- Mini bar
- Wake-up service
- Free instant coffee
- Non-smoking
- Wi-Fi [free]
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Nearest essentials
Airports
Hang Nadim Airport (BTH) - Indonesia
20.4 km
43 minutes
Singapore Changi Airport (SIN) - Singapore
30.8 km
Hospital or clinic
Rsud Kota Batam
4.0 km
Convenience store
On-site
Cash withdrawal
ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby
Popular landmarks
- Harbour Bay Mall - 10.75 km
- Masjid Jabal Arafah - 10.95 km
- Nagoya Hill Shopping Mall - 11.07 km
- Maha Vihara Duta Maitreya Temple - 11.93 km
- Masjid Raya Batam - 13.78 km
- Mega Mall Batam Centre - 14.17 km
- Barelang Bridges - 17.16 km
- Nongsa Beach - 21.81 km
- Galang Refugee Camp - 44.95 km
- Galang Island - 50.06 km
Nearby landmarks
- Waterfront City - 140 m
- Cable Ski Park - 280 m
- Waterfront City Ferry Terminal - 940 m
- Rsud Kota Batam - 4.01 km
- Rsud Embung Fatimah - 5.04 km
- Riau Kepulauan Batam University - 5.08 km
- Rumah Sakit Otorita Batam - 5.25 km
- Rumah Sakit Mutiara Aini - 5.66 km
- Rumah Sakit Ibu Dan Anak Mutiara Aini - 5.66 km
- Pasar Tiban Centre - 5.96 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 3-12 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 13 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 02:00 PM
Check-out until: 12:00 PM
Getting around
Airport transfer fee: 250000 IDR
Distance from city center: 15 km
Travel time to airport (minutes): 40
Extras
Breakfast charge (unless included in room price): 150.000 IDR
The property
Non-smoking rooms/floors: Yes
Number of bars/lounges
: 2
Number of floors: 5
Number of restaurants: 5
Number of rooms : 82
Room voltage: 220
Year property opened: 2002
Most recent renovation: 2018
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Announcements
Harris Room only provides a shower. The bathtub is not available.
Reviews of HARRIS Resort Batam Waterfront from real guests
Agoda Reviews (3648)Booking.com Reviews (687)
7.5
/
10
Very good
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Compare to other recommended properties
 HARRIS Resort Batam Waterfront | Best value!  |  |  | |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Very good 3648 reviews 7.5 Location 6.6 | Excellent 783 reviews 8.1 Location 7.4 | Very good 2376 reviews 7.9 Location 7.7 | Very good 2522 reviews 7.3 Location 7.4 |
| Neighborhood | Marina City | Marina City | Sekupang | Nongsa |
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Harbour Bay Mall
Awesome bedroom - lack fun factor”
I must say that I love the room very much. I stayed in the family room. It has a double decker which was very new. Alot of space and I slept on a King Bed. Good temp of hot water. Excellent when bring a few kids. Single kid will feel lonely as there are not enough toys for them to play in the kids room ans gaming room also TV lock. MUST TRY KOREAN FOOD> Very good.
Dear Valued Guest Maps37337890727, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great experience during stay at HARRIS Resort Waterfront Batam. We very happy that you loved with the room very much, spacious room, new double decker and good temperature of hot water. A positive guest experience is something our staff takes great pride in so we value your feedback. We do hope it is not too long until we are able to welcome you back to our resort and remain committed to serving as a home for your next vacation. We thank you for the compliment given to the Arirang; s restaurant and to recommend as well. We would love to welcome you and your family back and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Relax trip during low peak period ”
Choose this location for short staycation during low peak period .Enjoyed the beach, sand and quite place. Food provided meet standard and room environment is very cosy. Hotel did provide shuttle bus service from / to ferry with welcome drink and towel.
Dear Valued Guest LIONG, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great stay experience during stay at HARRIS Resort Waterfront Batam that would be useful for our guest. We very happy to know that you had enjoyed with the beach, sand and it was quite place and relax trip. Great to read your positive comment related to our room environment is very cozy. A positive guest experience is something our staff takes great pride in so we value your feedback. We do hope it is not too long until we are able to welcome you back to our resort and remain committed to serving as a home for your next vacation. We would love to welcome you back and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Wonderful stay”
The resort overall was good with spacious Family room. All room face the pool. The pool is big & there arw many other activites area like the kid’s playground, table tennis, gym and others. Highly recommended.
Dear Valued Guest Mohamed, We would like to thank you for your valuable feedback related to your last stay with us. We were very happy to read your good comments related to our resort overall was good with spacious family room, big pool and many of activities like playground, table tennis, gym etc. Your positive feedback would be useful for our guest and we thank you to recommend our resort. We do hope it is not too long until we are able to welcome you back to HARRIS Resort Waterfront Batam and remain committed to serving as a home for your next visit for another wonderful stay. We would love to welcome you and your family back and we wish you had a great day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
A resort with nothing much to do and expensive food”
To be honest, it's like a chalet in a secluded place where you can only eat in their restaurant with higher price as compared to the city. All staff is very helpful and friendly. There's nothing much for my boys except playing in the pool although they do enjoy it for a moment. Understand that the hotel had removed some of the activities and even the shuttle service to Nagoya Mall, so you know .................
Dear Valued Guest Choon, We thank you to sharing your recent stay experience and we do apologies for the inconvenience has experienced. We appreciate for the positive comments given related to our staff friendliness and helpfulness. We take good note with your concern related to the food price and we will inform to our management on this for improvement. Related for the activities, actually we have many activities available, we suggest for your next visit, you can try our sea sport such as canoe, banana boat, Jet Ski, Banana Boat, Super thriller, Big Mable, Ocean UFO, Tube Rider, Fly-fish, etc. We also have some activities like dart game, mini golf, shooting target, paintball war game, cable sky, SPA etc. We look forward to another opportunity to welcoming you back and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Simply awesome”
It's a standalone resort. Place was clean staff was very customer oriented. Food was good and the facilities were of Singapore standard. Only issue was travelling out maybe expensive as the transport is fixed and no app vehicles are allowed. Price is as similar to Singapore or slightly more for food.
Dear Valued Guest Moganavel, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great experience during stay at HARRIS Resort Waterfront Batam. We glad to hear your great comments that our hotel is standalone resort, clean, customer oriented, the food was good and the facilities standard Singapore. A positive guest experiences will serve as an encouragement to all of our team members as we strive every day to provide the highest standards of service for our valued guests. We happy to know that you had simply awesome stay. On the other hand, we take good note with your concern related to the transport side and the price and we will share to our management in order to improve our services in the future. We would love to welcome you back and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Weekend Stay (1 Night, Beach Access)”
Appreciate the efficiency (for checking the room availability whether we are able to check in early & out) The staff were very detailed in explaining the facilities the hotel provides and also the activities we can join (there were Zumba class). Convenience in the sense that we are able to make payment for the breakfast from the deposit paid during check in. And there’s an discount going on during our stay. Thank you!
Kids Friendly”
My second trip here with family. There are plenty of activities for the kids and the Dino room is super fun for my 2 kids (4 & 2) while the adults enjoy the large pools. We got a huge room with queen bed and 1 double decker bed. Food choices is plentiful within the resort. Breakfast is good as the change some of the menu on daily (we stayed for 2 nights). About 30mins from Batam Center. Be prepare to pay RP 150,000 for a 1 way trip to the city center. Do consider using Grab for your travel requirements although the hotel staff will tell u - “sorry we don’t allow Grab to come in”.
Dear Valued Guest YAU, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great stay experience during stay at HARRIS Resort Waterfront Batam that would be useful for our Guest. Great to hear your amazing comments related to our room is huge, the food choices is plentiful as well as for the breakfast. We happy to know that your kids have fun during playing at DINO kids club. A positive guest experience is what we take great pride in, so we value your feedback. We always strive to improve our guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. We would love to welcome you back and we wish you had a great day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Value For money”
Upon checking in the staff were overwhelming friendly and helpful. The resort revamped the room and was in tip-top condition but the downside was the air-condition need some maintenance, it unable to cool down both room that I had booked. Resort lacks of game facilities, compare to the past experience when there were bowling, airgun shooting etc. Kinda disappointed they remove the shuttle service to Nagoya shopping mall but nevertheless my friends and I had a great stay over at Harris Resort.
Dear Valued Guest Aloy, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for the positive comments given related to all your experience about our facilities as mentioned. A positive guest experience is something our staff takes great pride in so we value your feedback. On the other hand, we take good note with your concern related to the activities, Air con and shuttle service and we will inform to our management in order to improve our product and services in the future. We always strive to improve our guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. We would love to welcome you back for your next trip at our resort and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Value for money”
Upon checking in the staff were overwhelming friendly and helpful. The resort revamped the room and was in tip-top condition but the downside was the air-condition need some maintenance, it unable to cool down both room i had booked. Resort lacks of game facilities, compare to the past experience when there were bowling, airgun shooting etc. Kinda disappointed they remove the shuttle service to Nagoya shopping mall but nevertheless my friends and I had a great stay over at Harris Resort.
Dear Valued Guest Aloy, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for the positive comments given related to all your experience about our facilities as mentioned. Great to know that you and your friend had a great stay. A positive guest experience is something our staff takes great pride in so we value your feedback. On the other hand, we take good note with your concern related to the activities, Air con and shuttle service and we will inform to our management in order to improve our product and services in the future. We always strive to improve our guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. We would love to welcome you back for your next trip at our resort and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Resort on construction”
Resort was clearly undergoing a major renovation. We got a room on the older wing tho, but the view was perfect. Did not manage to try any food from the resort, as we gojek most of the time at night. Was charged about 80k if im not wrong back to the ferry terminal which came as a no surprise since the resort is quite far from the main shopping areas.
Dear Valued Guest Alishah, We would like to thank you for your valuable feedback related to your last stay with us. We thank you to sharing your recent stay experience and we do apologize for any inconvenience has experienced. At HARRIS Resort Waterfront, we always strive to improve our guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. We would love to welcome you back for your next trip and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Best for Weekend stay and relax”
I am impressed with the hospitality of the staff . They are very good. The resort is new and quite clean.There are lot of open space and windy area .If you don't like crowded city area , just want to relax and enjoy the nature with family then this is best resort at reasonable price. My baby enjoyed a lot .They have a big kid's pool and a decent Kid's club.Breakfast was decent(though less option for Indian vegetarian) .They have live music at restaurant during dinner time.Only downside I felt is the beach is not exactly a sea beach , rather its a backwater and small.But still decent one for water sports and relaxing. Overall my family enjoyed the stay and I would definitely recommend this resort.
Dear Valued Guest Amiya, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great stay experience during stay at HARRIS Resort Waterfront Batam that would be useful for our guest. We very happy to know that overall you and your family enjoyed the stay and definitely recommend our resort. We glad to hear that our staff could deliver hospitality service to the guest and all the activities give you positive experience. Great to know that your baby enjoyed a lot with the activities at pool and kids club room. We do hope it is not too long until we are able to welcome you and your family back to our resort and remain committed to serving as a home for your next vacation in the soonest. We would love to welcome you back and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Excellent”
Had an enjoyable stay, particularly because of the friendly staffs and their services. Food wise, the breakfast buffet wasn't to our likings, we preferred the Ala carte menu ("Nasi Goreng WaterFront" and "Fish n Wich" were both good). There's also a Korean/Japanese Restaurant which serves decently nice food. Location was kinda remote and not much activities in the surrounding areas, but they do provide taxis if you would like to travel out.
Dear Valued Guest Rayden, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great stay experience during stay at HARRIS Resort Waterfront Batam that would be useful for guest. Great to know that you had enjoyable and excellent stay due our staff friendliness and the services. We take good note with your concern related to the food side and we will inform to our chef to improve our breakfast buffet. We do hope it is not too long until we are able to welcome you back to our resort and remain committed to serving as a home for your next vacation. Related for the shuttle service, we will inform to our management to discuss it in order to improve our service in the future. We would love to welcome you back and we wish you had a great day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Good short getaway ”
Newly refurbished so rooms are comfy but although its a non smoking hotel, guests still smoke in the room. Had a bad smoke smell in the corridor and in my bathroom. Had to ask housekeeping for potpourri. Breakfast can be improved. A la carte is slightly better. Each and every hotel staff are super friendly, polite and helpful and make extra effort to make guests feel at home and comfortable. Very convenient located just 5 mins away from Waterfront ferry terminal. Hotel shuttle will pick you up at the terminal.
Dear Valued Guest Michelle, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great stay experience during stay at HARRIS Resort Waterfront Batam that would be useful for our guest. We happy to hear your great comments related to our staff friendliness, politeness, and helpfulness to give extra effort to make our guest feel home and comfortable. On the other hand, we take good note with your concern related to the smoke smell and we will inform to our management on this for improvement. We would love to welcome you back and we wish you had a great day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
3D2N”
Nice hotel with very friendly staff. Hotel provided healthy drinks for us when we were in the shuttle bus from ferry terminal to hotel. Sri and Mia were very friendly and polite. Would be even better if they provide shuttle buses to Malls which they did previously.
Dear Valued Guest Ling, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great stay experience during stay at HARRIS Resort Waterfront Batam. We glad to hear your great comments related to our staff friendliness and politeness. We thank you for the compliment given to our front liner staff Ms. Sri and Ms. Mia that make your stay event memorable one. Related for the shuttle service we will inform to our management on this in order to improve our services in the future. We would love to welcome you back and we wish you had a great day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Good for family relaxation”
Pros: newly refurbished so rooms are clean n comfy enough. Each n every staff are so polite, friendly n attentive. Made our stay very comfortable n memorable with so much enthusiasm. Good if u just want to relax at the resort n lie by the pool. Big pool with some kiddie boat ride but must rent. Free hotel shuttle to pick up at ferry terminal makes it very convenient. Only 5mins ride. Good short getaway with no hassle n just to relax with family. Cons: Breakfast is not v gd, standard n quality can be improved. A la Carte is slightly better, son enjoyed the pizza cos thin n crispy. The Dino kiddie room is v old n should be refurbished too. The beach area is a v sad n small area. Would be gd if can clean up this area n make it more inviting. Pool is quite dirty, many dried leaves n twigs. Java massage was mediocre, not v experienced masseuse. Nonetheless all the staffs’ warmth, smiles n friendliness made up for all the other areas which HARRIS can improve on. Thank you!
Dear Valued Guest Michelle, We would like to thank you for your valuable feedback related to your last stay with us. We thank you for sharing your great stay experience during stay at the Resort that would be useful for our guest. We appreciate for the good comments given that our room is clean and comfortable, friendly staff, polite and attentive. We happy to know that you had family relaxation stay. On the other hand, we take good note with your concern related to breakfast quality and we will inform to our chef consider to improve. For the rest inputs, we will inform to each department concern for further action in order to improve our product and services in the future. We always strive to improve our guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. We would love to welcome you back and we wish you had a great day ahead. HARRISly yours HARRIS Resort Waterfront Batam
Very nice stay! Kids enjoyed themselves!”
Very spacious family room with double decker bed. Staff was Super friendly and helpful. Breakfast spread is also value for money. Swimming pool is clean and the jacuzzi portion is sheltered. Spa experience is affordable- they even have kids massage! The only thing they should improve on is the Kids activity room opening hours. The room closes at 5pm which is too early. Besides this, the resort should reconsider providing the free shuttle bus to Nagoya mall or something. Overall very worth the price paid. Thanks Harris team!
Dear Valued Guest Hazliana, We would like to thank you for your valuable feedback related to your last stay with us. We very happy to read your recent stay experience that will be useful for our guest. We happy to hear your great comments related to our family room is spacious with double decker bed, super friendly and helpful staff and good spread breakfast. The swimming pool is clean, the Jacuzzi sheltered and affordable SPA experienced, and yes, we have kids massage. We happy to know that overall it is worth it experienced. We do hope it is not too long until we are able to welcome you back to HARRIS Resort Waterfront Batam and remain committed to serving as a home for your next visit for another wonderful stay. On the other hand, we thank you for the inputs related to kid’s activity operational hours and we will inform to our management for improvement. We would love to welcome you back and we wish you had a great day ahead. HARRISly yours HARRIS Resort Waterfront Batam management
3D2N Getaway”
Resort is actually quite small. Nonetheless they have very friendly staff and very clean rooms. Pool is quite huge and great for families with children. Buffet breakfast actually has quite a wide variety despite reading negative reviews on some websites though quality can be improved. Overall, everyone enjoyed their stay.
Dear Valued Guest Cora, We would like to thank you for your valuable feedback related to your last stay with us. We pleasure to hear your great comments related to our Resort have very friendly staff, very clean rooms and huge pool. We glad to know that our buffet breakfast has quite a wide variety and overall you had enjoyed stay. At HARRIS Resort Waterfront Batam we always strive to make each stay as pleasant and comfortable as possible and keeping to improve our product and services. We would love to welcome you and your family back and we wish you had a nice day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
STAFF EXCELLENCE SERVICE!”
Mia Monica Vivi These 3 ladies standout thruout my experience. Very very professional, reliable and positive in handling customers needs/queries. Mia is super excellence in accomodating us and making us feel at home. Monica i simply fell in love with her at first sight, beautiful and soft. Vivi is so respectful and very apologetic despite not doing anything wrong, she's shown how capable hoteliers can show empathy to customers. Overall this 3 staff made our whole journey the most memorable ever. I could write a composition abojt how they serve me and my family. Superb! Brilliance! Hotelier ettiquette. Another thing the FOOD IS SUPER DELICIOUS! any meal we orders is awesome! Delightful each time we had our meal there. Thanks harris resort waterfront! Im not married though so monica if you read this. 😊🤭 xoxo Thks guys!
Dear Valued Guest Mohamad, We would like to thank you for your valuable feedback related to your last stay with us. We thank you to sharing your recent stay experience during your stay at HARRIS Resort Waterfront. We pleasant to hear your positive comments related to our professional, reliable and positive in handling customers queries. We happy to know that our staff could give superb, brilliance and Hotelier etiquette to the Guest especially to our front liner Mia, Monica and Vivi the persons who make your stay event more pleasant one and most memorable ever. It will definitely share to them, especially to Monica for sure and they must be happy on this. A positive guest experience is something our staff take great pride in, so we value your feedback. We would love to welcome you and your family back and we wish you had a great day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Exceptional”
First time to go Harris Resort Batam waterfront. It’s a very new renovated resort instead of hotel. It provides a lots of indoor and outdoor activities. The most important is the environment is clean, staff is helpful. We will definitely go back again.
Dear Valued Guest Ee, We would like to thank you for your valuable feedback related to your last stay with us. We glad to know that you had exceptional stay and we glad to hear your good comments that the environment is clean, staff is helpful, a lots of indoor and outdoor activities. We happy to know that you will definitely go back again. We strive to make each stay as pleasant and comfortable as possible and we are convinced that our new facilities will make your future stays with us even more enjoyable. We would love to welcome you back soonest and we wish you had a beautiful day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team
Excellent Staff..good service”
We stayed at the resort from 29 - 30 Sept. We were check in by Jefri. Jefri is the most helpful and customer oriented staff. We felt at home. We got a connecting rooms and it was unfortunate that one of the bathroom mirror in the rooms smashed and broken into pieces. Lucky that none of us were in the room. The hotel staff from Housekeeping to Engineering was very, very concerned and extend their prompt service to get the room cleaned thoroughly and even the Supervisor to inspect the rooms after the whole process. The Hotel did offer to change to another room eventhough the hotel was experiencing a full house situation. I declined since we are only staying for 1 night and my kids were exciting staying in the connecting rooms. Would like to express my gratitude to Jefri, Front Office Team, Security (who saw my sister expression at the lobby after seeing the broken glasses in the room), Housekeeping and Engineering Team. Thank you Harris Resort Waterfront!
Dear Valued Guest Asimah, We would like to thank you for your valuable feedback related to your last stay with us. We thank you to sharing your experience of your recent stay at HARRIS Resort Waterfront and we glad to know that you felt at home. We also thank you for the compliment given to our staff Mr. Jefri who give you an extra assisting and will definitely share to him. A positive guest experience is something our staff takes great pride in, so we value your feedback. We also do apologies for any inconvenience caused related to the bathroom mirror issues, we convince you this will not it happen in the future. We would love to welcome you back soonest and we wish you had a beautiful day ahead. HARRISly yours HARRIS Resort Waterfront Batam Management & team