![Swimming pool [outdoor], Haruru Falls Earth Citizens Retreat in Paihia](http://pix10.agoda.net/hotelImages/91520/-1/5c21a59f2092da736a8674900e8ba6e3.jpg?ca=7&ce=1&s=1024x768 "Swimming pool [outdoor], Haruru Falls Earth Citizens Retreat in Paihia")
![Swimming pool [outdoor], Haruru Falls Earth Citizens Retreat in Paihia](http://pix10.agoda.net/hotelImages/91520/-1/e458d8527a77367a0a9575526e04a8aa.jpg?ca=7&ce=1&s=1024x768 "Swimming pool [outdoor], Haruru Falls Earth Citizens Retreat in Paihia")
Haruru Falls Earth Citizens Retreat
Bottom Old Wharf Road, Haruru, Paihia, New Zealand, 0247 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Haruru part of Paihia, this property puts you close to attractions and interesting dining options. This 3-star property features outdoor pool to make your stay more indulgent and memorable.
Highlights
Facilities
Car park
Free Wi-Fi in all rooms!
BBQ facilities
Contactless check-in/out
Laundry service
Wi-Fi in public areas
Family room
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/91520/-1/5c21a59f2092da736a8674900e8ba6e3.jpg?ca=7&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/91520/-1/e458d8527a77367a0a9575526e04a8aa.jpg?ca=7&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/91520/-1/be1a4d5d2511cd76824fba7617e03949.jpg?ca=7&ce=1&s=98x98&ar=1x1)
Really good value for money”
We stayed here over the weekend and had a really nice experience. The staff was extremely helpful, rooms were impeccable and the views were stunning. They also had a really good pool and playground in the compound ( would recommend kayaking, $15 for an hour to go up close and under Haruru falls is a wholesome experience). The only suggestion I have for the place would be to have a better lit outdoor. Great services like the pool and the playground should be well lit in the dark so people can use them and make the most of the facilities provided during their stay. We look forward to returning to this place in the future and are glad we weren’t discouraged by the pervious bad reviews.
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Thank you for your feedback. It is appreciated
Quiet clean basic room with lovely view and surroundings”
Away from noise but only 5 mins drive to shops and beach. Lovely view of river and haruru falls. Room neat, tidy clean with the basics needed and tv. Swimming pool, games and bbq area nice.
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Somewhat disappointing.”
My wife and I had stayed here some years ago while on a campervan trip, and thought it would be a nice place to bring our overseas guests, so booked two Standard King Rooms. We were rather disappointed: the receptionist barely spoke English, and although he already knew who we were (we appeared to be the only guests), we were given two twin rooms on the bottom floor near Reception instead of the two upper floor Standard King Rooms, with a view, that I'd booked. Fortunately he was in contact with a woman who did speak English and who upgraded us to lower floor King rooms at the other end of the complex. Each room comes with a copy of the originator of the (Korean, religious) Earth Citizen concept. This appears to now be the focus of this motel. Our rooms were adequate, but did not have standard sets of kitchen equipment. Our room did not have powerpoints accessible from the bedside credenzas. Of greater concern was the melted looking light switch covers! We would not stay here again.
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We do apologize trhat your stay was not upto your standards. We hope to do better in the future. Thank you for your feedback we do appreciate it.
Exceptional”
No a/c but the place is relaxing . Nice view of the falls . Room was basic but clean.
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Excellent”
Very lovely spot to stay, rooms were tidy, bit more lighting at night to the cooking facility would be better and keep to times for the gate.
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Thank you for your feedback. We appreciate it.
Great view”
Great view of falls but in need of repair very old and tired extremely dated host pleasant but not very good English swimming pool was green would not allow kids to swim in it ants nest in kitchen room smelt very damp very disappointing
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Thank you for your feedback we will try do better in future
Good”
One of the two chairs in the room was broken and unstable to use. The electric kettle had such a short cable that it could only be plugged in and used by sitting it on a 2litre plastic container, not a safe practice. And the manager at the desk does not understand the English language, neither mine nor the guest's in front of me. Advertised as a double - bed room our room had two singles and the manager seemed to say that that was all they had.
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Poor room management”
I stayed 2 night. They provided wrong room for us in first night. When I found this problem, it was after 2000hrs. There is no staff in reception and no help for us. We need to make complain via agoda. They finially gave us response and changed room for us on 2nd night. However, they rejected our compensation request for the price different on 1st night room. Moreover, they explained that it was because there was wavived us the service fee of room changing. Their explaination is very unreasonable and very bad. Moreover, room cleanliness is very poor on my 1st night. Much ant near the kitchen, deadbody of insect under the bed and cleaner tool stored at our room on 1st night.
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Very good”
The view was great, good location and rooms were clean.
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Thank you for your feedback. It is appreciated.
Excellent”
A bit outdated however definately would recommend to anyone and will return. Lovely, friendly staff and very helpful
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Thank you for your feedback it is very appreciated.
Terrible hotel, unless you like caravan parks”
Don't expect any luxury here, very basic hotel accommodation. I would rank this hotel a 3 star maximum. We booked two rooms for six nights and the hotel could not even provide us with adjacent rooms, especially considering most people only stay for 1-2 nights. I paid for one weeks worth of Internet and was lucky enough to get about one hour of internet due to the internet being down, I made many complaints that the Internet was down but no-one made any effort to rectify this. Location was also very poor, the hotel is located outside of where all the action is, and there was no restaurants or other activities near the hotel, which meant we had to drive into Paihia every night for dinner. Rooms were not cleaned every day, they only cleaned if it looked like it needed cleaning, but this did not include vacuuming, they only made up the beds. We constantly ran out of toilet paper and in the end had to purchase toilet paper ourselves. Very disappointed....
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Exceptional”
Really a great place... very clean😊😊
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Should really be a last option if nothing else is is available”
Highly over priced. Nothing is of acceptable standard...only good part was cooperative reception staff
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Thank you for your feedback. We will try better in the future.
Acceptable”
Could be a great hotel needs renovations badly wifi was terrible too
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Its ok”
Nice location
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Average”
Average
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Cindy”
Absolutely beautiful! Loved the birds, the veiw of the waterfall, the kayaking and the staff. The accommodation was clean and comfortable. Great kitchen and facilities. I definitely hope to visit again.
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Above average”
Facilities are a little outdated. Some basic things needing repair e.g. shower tap, pool. Typical equipment onsite wasnt useable. Overall we stayed one night was a place to sleep
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We apperciate your feed back and i will inform my management team.
Exceptional”
Staff was very helpful, nice view of Haruru fall
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Thank you so much for that
Very good”
Apartment/room was immaculate only thing missing was Air con but the view was wonderful. Would’ve been great if the pool was open, however the Staff was very friendly and helpful.
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