Best stay in Melaka”

Repeated stay when i in Melaka. Definitely will sray this hotel. Good about this hotel, the room comes with 2 tv. Inside room n living area. So parent n children can watch their favourite channel.😆 We had dinner inside the hotel. Various local n many others dishes too. Cakes, fruits, dessert all have..will come and book this hotel when back in Melaka again.

Good location, spacious room ”

This is my 4th stay in this hotel, no doubt the location is convenient which is connected to shopping mall, room also spacious for 2 adult with young children. However, the cleanliness need to improve as we noticed some rubbish was left under the sofa and there is stain on the toilet bowl

Nice hotel”

Pros- Everything okay. Good location and provide shuttle bus for every hour pick up from 10am to 8pm. Cons- Total 8 lifts , hard to see or notice which lift door is open. Suggest to have light indication before lift door open in order everyone can align to board the lift.

Comfortable and centrally located in Mahkota area”

Hotel reception is very efficient with courteous staff. Appreciate the staff attended to us. Hotel room is superb comfortable, clean and with good amount of toiletries. Check out was easy with key drop box. The hotel breakfast is very sumptuous with many varieties. A hotel that I will come back to stay.

Improvements needed :)”

It’s a great stay in Hatten hotel Melaka due to the strategic location, but I have few things would like to highlight for improvements: We booked 2 rooms about 3pm on 18/May/2019, 1 room is ready, another room is not ready. The reception is unable to confirm on the room availability. He keeps apologised on the inconvenience caused. I would like compliment to the staff at reception on his courtesy. Areas of improvement: 1.Room viability: The room only ready after we urge your housekeeping on the duty when we met them when we walk towards our first room. The 2nd room only ready about 5pm. The rooms condition overall are clean but we found disposed tissue paper (used) beside the bed in the 1st room and a wet & used bath tower hanging behind the door at the wash room in the 2nd room. 2.Sanitary improvement at ballroom during breakfast especially the dining table. 3. Self-checkout box will be more visible if replace with transparent boxes due to cosy environment.

Excellent Place to Stay”

This is one of the best Reasonable Rate Hotels in Melaka. The staff are very helpful and the facilities are just mind blowing. I went there to celebrate Mother's day and did advance arrangements but what impressed me was their Customer service.. Ms Halena Wong presented a flower to my mom.. That was beyond my expectations. Our check in process was also good Ms Durga was quite efficient and there was a lady at the lounge which I didn't get her name. She was also extremely good. There was no vegetarian options and she arranged for us. Glad we choosed this hotel and we will definitely stay here again.

Excellent”

1. Your lift system needs to allow guests to know which one to use. There is no blinking lights nor sound for guests to know which one for them to use. 2. I was very sick with a bad flu and requested late check out as my transport was at arriving at 3pm. I was given till 1 pm but housekeeping came knocking at 12.30pm (woke me up) and I had to sleep at the foyer from 1pm. Not a nice thing to do when one is sick. Do have a heart for your sick guests. Thanks. 3. Front desk and concierge staff are very friendly.

Amazing!”

Absolutely love my stay at Hatten Hotel. From the breezy check-in, spacious comfy room with sofa and two tv. The location is awesome, you can just simply walk everywhere. Food options are aplenty because of the connecting malls. We enjoyed the food truck meals beside Dataran Pahlawan. After a long tiring day, as a couple we can enjoy our time alone drinking coffee and listening to the live band at sky lounge. Awesome 90s music btw. Breakfast has wide variety and simply delicious! Something for everyone. Good idea showing projected movie on the big screen. Just like when you were a kid, having breakfast while watching cartoon on Sunday morning. We also enjoyed the pool very much. Kids loved it! So did the grown-ups! I wanted to try the spa since the price is very affordable but it was fully booked. So next time i will definitely come again for the spa, sky lounge room, breakfast & pool! Thank u Hatten Hotel! We really enjoyed ourselves!

Best hotel in Melaka”

Great surrounded area n shopping mall & historical building. Easy access mall, movies n eatries places. Walking distance to Jonker st, Pahlawan Mall, Mahkota Parade n many more. .

Glad to stay in this hotel. Friendly Staff and Clean hotel”

The Hotel were Clean , staff were friendly and there is a few malls connecting to each other. There is a free shuttle bus to jonker walk where it make it convinent for us

Overall a good hotel”

Pros: Good location, room is comfortable, breakfast has good variety. Con: Only minor issue is the slow lift.

Excellent”

Spacious room.

Good clean ”

Hotel is good Room is spacious Buffet breakfast spread is excellent

Good value for money! ”

My 3rd time staying here, stayed 3 nights, absolutely enjoyed my stay with sister. Hatten Spa is a must try when you are here, super comfortable bed, Dine in room service was awesome. Staffs are helpful and friendly.

Very perfect location and value hotel”

This hotel really perfect, this is my first time to stay but not the last time, the swimming pool was clean, and have salon and massage inside the hotel, and the rooms was comfortable. Beside that, the price really good if you wanna to stay good hotel with cheap price, this is the best choice. And this hotel also link with their other business(shopping mall, Estadia Hotel(low class than Hatten Hotel but also very nice hotel)) Below also have 7-Eleven, it is very good for customer to choose which hotel to stay depend on customer budget (cause it is link), and good for customer shopping, it is very strategy business idea. By the way, I will be back again, I really like their food, service, big rooms, cheap price, comfortable environment, perfect location, and perfect facilities. Thanks for your service Hatten Hotel. You did the best! Congratulations!

Good Hotel but Way Too Packed”

The hotel is good and value for money in various aspects, except the fact that it is way too crowded. The lift problen still has not been completely resolved since the last time I stayed last year, and coupled with the fact there is always a crowd waiting for the lifts, you have to wait for the lift for a long time and squeeze with people, EVERYTIME. This is a great nuisance and waste of time. It was the same with breakfast. This hotel is the first hotel I have to wait to be seated because the breakfast was just way too crowded. There were barely space to walk in there without bumping into someone. As can be expected, the refilling of food could not keep up with the crowd, but the staff do try their best. Staff all try to be very courteous, but you can tell they are also getting impatient from all the crowd. So, it was hard for me to decide whether this hotel is recommendable, on one hand it is a good hotel, on the other just too CROWDED.

Fantastic location ”

Location plays a big part for our choice and we have been staying in this hotel for our last 4 trips to Malacca. We were upgraded this time to the premier floor and also given an hour extension which we appreciate! As the hotel is big, so was the crowd. Breakfast time was chaotic! We will opt out next time as street food is cheaper and less crowded. Bed and linens were good but bath towels needed renewal as these are getting old and turning grey. Bathrooms needed a good scrubbing. We will come back again if the price is right.

HATTEN HOTEL GOOD LOCATION/ HUGE ROOM/ BUS TERMINAL BEHIND HOTEL/LINKED TO SHOPPING MALL”

I have booked the studio suite twin on 19/04/19, which is the cheapest suite but the room is very huge and bed is also super big and if you want to add an additional bed to the room will cost only RM$90.00. The room have 2 TV. The coach bus terminal is just 5 mins walk behind the hotel. Hotel link to shopping mall. We took hotel lift to level 3 and walk across the car park just 2 mins and we are inside the Pahlawan Mega Mall. Good for shopping and eating. Next to Hatten is Makota shopping Mall. On the 22nd floor is the sky bar with restaurant, bar and live band. Will book again !

Excellent first experience. Home away from home”

Yummy welcome drink Strategically located Comfortable beddings Breakfast can be better

Amazing stay at the hotel. Would come back again when in Malacca”

Excellent room on a high floor. Delicious welcome drink. But breakfast can be improved.