Hatten Hotel Melaka
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8.4
Excellent
4.8% this month
/10
(37105 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location - 660 meters from city center
Popular neighborhood
Parking
FREE
  • A'famosa (Porto De Santiago)330 m
  • Malacca Sultanate Palace Museum420 m
  • St. Paul's Church440 m
  • Taming Sari Tower560 m
  • Christ Church630 m
  • Stadthuys Square640 m
  • Cheng Ho Cultural Museum760 m
  • Jonker Street790 m
  • Baba-Nonya Heritage Museum870 m
  • Cheng Hoon Teng Temple1.06 km
  • Free Wi-Fi

    Hatten Hotel Melaka

    Hatten Square, Jalan Merdeka, Bandar Hilir, Malacca City Center, Malacca, Malaysia, 198, 75000 - See map

    Don't miss out!

    51 travelers are looking at this property right now | 92 travelers have booked today.

    "Spacious rooms Free shuttle service at places of interest in the city Centrally located / walking distance to most attractions Wide options for buffet..."
    Pauline - January 2, 2019
    Exceptional reputation
    Recommended by 92% of guests
    Excellent comfort
    8.6 room quality and comfort
    Fantastic breakfast
    84% positive mentions
    Excellent cleanliness
    8.4 rating for cleanliness
    • Located in heart of Malacca

    • Free Wi-Fi in all rooms!

    • Sauna

    • Steamroom

    • Air conditioning

    Cheaper than 94% of all properties in Malacca in the last 24 hoursCompared to 3,965 Malacca properties at Agoda for various dates
    Value for money8.3
    Distance to city center0.2 Km
    Location rating9.1
    Nearest airportMalacca International Airport (MKZ)
    Distance to airport8.6 km

    Rooms available at Hatten Hotel Melaka

    8.6
    Excellent
    Room comfort & quality
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Premier Deluxe Suite
    Premier Deluxe Suite
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Premier Junior Suite
    Premier Junior Suite
    ...
    • Room size: 37 m²/398 ft²
    • Pool view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 33 m²/355 ft²
    • Pool view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Studio Suite Twin
    Studio Suite Twin
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Hatten Suite
    Hatten Suite
    ...
    • Shower
    Enter dates to see prices
    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
    • Shower
    Enter dates to see prices
    STUDIO SUITE-TWIN BED
    STUDIO SUITE-TWIN BED
    ...
    • Shower
    Enter dates to see prices
    Studio - Suite
    Studio - Suite
    ...
    • Shower
    Enter dates to see prices
    Hatten Premier Suite
    Hatten Premier Suite
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Hatten Hotel Melaka?

    Check-in at Hatten Hotel Melaka starts from 03:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Hatten Hotel Melaka to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

    How do I get to Hatten Hotel Melaka?

    Guests can get around conveniently with the shuttle service provided by Hatten Hotel Melaka. If you would like to drive to Hatten Hotel Melaka, a car park is available both onsite and nearby. Convenient parking options including valet parking are also offered at the property. You can travel around in Malacca easily with taxi service provided by the property.

    Is breakfast offered at Hatten Hotel Melaka?

    Buffet breakfast is offered at Hatten Hotel Melaka from 6:30 AM to 10:30 AM.

    What are my dining options at Hatten Hotel Melaka?

    Hatten Hotel Melaka has many in-house restaurants for hungry guests to dine-in. Alto Sky Lounge, Chatterz and Coffeevine offer tasty fusion cuisine. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.

    Can special events be hosted at Hatten Hotel Melaka?

    Special events such as weddings may be hosted at Hatten Hotel Melaka. The property has indoor venues that can hold up to 1200 people. In-house planning and audio-visual services are offered to help your event go smoothly.
    Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

    Can business events be hosted at Hatten Hotel Melaka?

    On-site venues and convenient event services make Hatten Hotel Melaka an ideal choice for hosting events such as meetings and conferences. The business venues at Hatten Hotel Melaka can hold up to 250 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment and meeting supplies is available to help make your business event a successful one. Event attendees can enjoy their participation even more with lunch and coffee break provided by Hatten Hotel Melaka.
    Interested in hosting a business event? Let Hatten Hotel Melaka know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

    What is the smoking policy at Hatten Hotel Melaka?

    Hatten Hotel Melaka is a smoke-free property in all rooms. However, guests are permitted to smoke in the designated smoking areas provided.

    Show more questions
    SEE MAP
    Explore the neighborhood

    What people love about Hatten Hotel Melaka

    • 8.4
      Excellent
      Location

      "Nice, clean hotel close to the historic sites."

      Christoph

      |

      November 16, 2018

    • 10.0
      Exceptional
      Breakfast

      "Sumptuous spread of breakfast in the morning"

      Ai L.

      |

      February 28, 2017

    • 9.6
      Exceptional

      "Paid a reasonable price all thanks to agoda."

      KANDHA

      |

      November 16, 2018

    Property ranking|Compared to 3,965 Malacca properties
    See all rankings
    Room comfort score
    8.6/10
    Review score - United States
    8.5/10
    Location score
    9.1/10
    Cleanliness score
    8.4/10
    Better than
    99
    %
    of Malacca properties
    Better than
    99
    %
    of Malacca properties
    Better than
    98
    %
    of Malacca properties
    Better than
    97
    %
    of Malacca properties
    Up to 30% off with Agoda Insider Deals!

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    More about Hatten Hotel Melaka

    More about Hatten Hotel Melaka

    7.6
    Very good

    "I am impressed by the service attitude of the crew."

    Bee L.

    |

    January 4, 2019

    Description

    Show less

    Most talked about facilities

    Breakfast
    2,856 mentions
    Housekeeping
    1,550 mentions
    Swimming Pool
    901 mentions
    Food & Dining
    431 mentions

    What they offer

    8.4
    Excellent
    Cleanliness

    "Room is well maintaines, clean and very spacious."

    Ng

    |

    January 14, 2019

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Halal

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

    Show less

    Reviews of Hatten Hotel Melaka from real guests

    Overall rating
    8.4
    Excellent
    From 37105 reviews
    Provided by verified guests of
    Agoda Reviews (29966)Booking.com Reviews (7139)
    Rating via Agoda8.4
    /
    10
    Excellent
    4.8% this month
    Cleanliness8.4
    Facilities8.2
    Location9.1
    Room comfort and quality8.6
    Service8.2
    Value for money8.3
    High score for Malacca
    Rating
    9+ Exceptional (6456)
    8-9 Excellent (4853)
    7-8 Very Good (5649)
    6-7 Good (1613)
    <6 Below Expectation (1400)
    Time of the year
    Mar - May (4781)
    Jun - Aug (4628)
    Sep - Nov (5259)
    Dec - Feb (5303)
    All guests (29966)
    All room types
    All languages

    Show reviews that mention 

    Showing 19971 verified guest comments
    12345
    10.0
    Exceptional
    Janny from Singapore
    Couple
    Deluxe Suite
    Stayed 1 night in June 2019

    Short getaway”

    The hotel is a stone throw from jonker street. Close to two other shopping mall. Convenient to cinema and food. Hotel swimming pool is great and also comes with breakfast. Quite packed if you went into the peak hours but the hotel staff can help to find seats for you quickly.

    Reviewed July 16, 2019

    Dear Janny, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 18, 2019
    Hatten Hotel Melaka
    10.0
    Exceptional
    RAJAN from Singapore
    Couple
    Studio Suite Twin
    Stayed 1 night in July 2019

    Reception Is Very Accommodating”

    We reached hotel way before check-in time at 9.30am and hotel receptionist allowed us to have a super early check-in without any question asked. He also very graciously upgraded our room. Hatten Hotel is the best hotel in Melaka!

    Reviewed July 14, 2019

    Dear Rajan, Thank you for rating us 10/10! We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Melaka! Kind regards, The Administrator

    Responded July 18, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    orlena from Singapore
    Group
    Deluxe Suite
    Stayed 1 night in July 2019

    Excellent”

    Hotel is quite old, renovation might be needed specially for the room and facilities around. Carpet in the hotel room looks dirty, could be due to old age. Some equipments in the hotel room like shower head, shower cubicles show the ages of the hotel. Bed is comfortable, location is awesome, best ever comparing to other hotels surrounding. Jonker Walk, Malacca River, shopping malls, food street, and famous makan place and attractions are nearby, either by foot or grab. Breakfast spreads were good even though breakfast was super crowded. Check-in on Friday was fast comparing on weekends definitely. Overall, it was a nice stay!

    Reviewed July 13, 2019

    Hi Orlena, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 17, 2019
    Hatten Hotel Melaka
    10.0
    Exceptional
    Nurul from Singapore
    Couple
    Junior Suite
    Stayed 2 nights in July 2019

    Exceptional”

    booked a room for the parents as it was their birthday treat...they were upgraded to a much bigger room.parents were very happy and satisfied with everything. near to shopping and eating places. will def be back again.Thank You! =)

    Reviewed July 22, 2019

    Hi Nurul, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitality and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    7.2
    Very good
    Cynthia from Malaysia
    Business traveler
    Studio Suite Twin
    Stayed 1 night in July 2019

    Very good”

    Do not stay in room that is facing the next block of this building because it is a NO Natural Sunlight room and the room has a kind of damp smells. We first given room on the 12th floor and my hubby were pretty upset with the smelly room & next is, it has no refrigerator in the room to keep our drinks cold . A 4 stars hotel but no refrigerator? Is it becoz we booked through Agoda with cheaper rate, that is why we were allocated this kind of room? Fortunately, we called up to the operator and she told us to refer to the staff at the premier lounge & met up with one nice lady staff (forgotten her name, sorry) & told her the issue. Luckily she managed to change us to another room and upgraded us. We are satisfied with the room changed. Breakfast, food taste was okay, selection for a 4 star hotel is so so. And the staff are "over efficient", we just left the table to get more food, next u come back, everything was cleared from our table. We are not even done with our food.

    Reviewed July 21, 2019

    Dear Cynthia, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We regret to note that your recent stay at the hotel was not up to expectations. The unpleasant experience you encountered recently is certainly not acceptable. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    8.4
    Excellent
    Teo from Singapore
    Group
    Studio Suite Twin
    Stayed 3 nights in July 2019

    General Feedback”

    Bath towels have seen better days. Threads coming off at the edge and off-white (almost grey). On second day of our stay (Wed, 17th July), like in the past, the 6 of us went to register ourselves for the shuttle service to Jonker Street at the Concierge but were told that it was not necessary but to be at the Concierge by 11am. All 6 of us obediently waited at the entrance of the Hotel from 10.40am (witnessed by Mr Shairul and 2 other Concierge staff). Soon, we were joined by a group of 4 young people. When the shuttle bus arrived, one of us first boarded the bus followed by the other group of 4. The rest of us took a little longer time as we were slower as some have health issues and older in age (between 62 to 73). Because the shuttle bus was left with 4 seats, we were told to wait for the next bus which is another hour. The young lady from the other group quickly got herself a seat. With that, we had no choice but to relinquish the seats to the young group of 4. We were bot

    Reviewed July 21, 2019

    Dear Teo, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. The unpleasant experience you encountered recently is certainly not acceptable. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    9.2
    Exceptional
    Ruth from Singapore
    Group
    Studio Suite Twin
    Stayed 3 nights in July 2019

    Keep it up Hatten!”

    My umpteenth time staying here! Great location, spacious room, generous breakfast spread, helpful staff, fantastic pricing. Hotel is a little older & showing its age, things like plumbing & blinds may not always work as well but so long as fixable, we’re ok. The new bugbear this time was the complimentary shuttle to Jonker. A mini bus replaced the usual van. This time, the mini bus shuttled guests from 3 hotels & ours was the last on the route. It was almost full & our party of 6 couldn’t all get in. Earlier we had been told by the concierge desk that it would be first-come-first-served. We were there first & waiting. However when the bus arrived, another group shot in front to cut in hurriedly. We were very annoyed. The hotel staff couldn’t help, kept repeating first-come-first-served (belabouring the point of how meaningless this statement was) but they apologised and eventually sent in another mini bus to take us to our destination. Well done Hatten!

    Reviewed July 21, 2019

    Dear Ruth, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitality and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    10.0
    Exceptional
    Chin from Singapore
    Couple
    Studio Suite Twin
    Stayed 1 night in May 2019

    Vacation”

    excellent

    Reviewed July 24, 2019

    Dear Chin, Thank you for rating us 10/10! We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 25, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    ong from Singapore
    Group
    Studio - Suite
    Stayed 2 nights in July 2019

    all good”

    all good but on the pricey range for melaka hotel . paid almost $200 sgd for 2 nights stay booked thru agoda. location is good walking distance to malls.

    Reviewed July 24, 2019

    Dear Ong, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 24, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    ong from Singapore
    Group
    Studio Suite Twin
    Stayed 2 nights in July 2019

    all good”

    all good but on the pricey range for melaka hotel . paid almost $200 sgd for 2 nights stay booked thru agoda. location is good walking distance to malls.

    Reviewed July 24, 2019

    Dear Ong, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 24, 2019
    Hatten Hotel Melaka
    10.0
    Exceptional
    Jia from Singapore
    Family with young children
    Studio Suite Twin
    Stayed 2 nights in July 2019

    Good Location”

    Location was great with malls surrounding it. Walking distant to Jonker Street. Clean & Spacious room

    Reviewed July 24, 2019

    Dear Jia, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 24, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    IRENE from Malaysia
    Couple
    Deluxe Suite
    Stayed 1 night in July 2019

    The Room is Spacious and Great Location”

    This is my 4th times stay in Hatten Hotel. The location is great, only few minutes to walk to near by shopping mall and walkable distance to Jonker Street. The room is spacious, big bed with king size and is comfortable. Breakfast buffet not bad, variety of choices.

    Reviewed July 10, 2019

    Dear Irene, Thank you for making us your preferred choice of stay always. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 17, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    IRENE from Malaysia
    Couple
    Deluxe Suite
    Stayed 1 night in July 2019

    Very Convenient of the Hotel Location”

    The hotel location is very good, walkable distance to near by shopping mall and Jonker street. The room is spacious and the bed is king size and comfortable. Breakfast buffet not bad, variety of choices.

    Reviewed July 10, 2019

    Hi Irene, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 17, 2019
    Hatten Hotel Melaka
    8.0
    Excellent
    Awi from Indonesia
    Group
    Junior Suite
    Stayed 1 night in July 2019

    Great Hotel to Stay”

    its very close to Mahkota Hospital only 3 minutes walking to the hospital, The room is clean and tidy. the only problem is the live music near the swimming pool. They play the music until midnight , if you would like to stay in this hotel, ask the room not facing the swimming pool.

    Reviewed July 08, 2019

    Dear Awi, Thank you for your positive review. We are pleased our accommodation suit your need and comfort. We regret to note that your recent stay at the hotel was not up to expectations.We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    Lusie from Indonesia
    Solo traveler
    Studio Suite Twin
    Stayed 3 nights in June 2019

    I love this hotel”

    i like the room of this hotel, the location is very strategic near to mahkota hospital, near mall, clean, breakfast is good. my suggestion is you can change the towel to a new one and tell the housekeeping not to ring a bell for the room cleaning, if we wanna have a room cleaning we will put the cleaning sign on. thank you.

    Reviewed July 05, 2019

    Dear Lusie, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.0
    Excellent
    BELINDA from Singapore
    Couple
    Studio Suite Twin
    Stayed 1 night in June 2019

    good location”

    good location, all lifts having problems in morning causing lots of issues and chaos for few hours and only left 30 mins for breakfast. if go for location, is a good choice. if go for value , my personal choice might not be here

    Reviewed July 04, 2019

    Hi BELINDA, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon, providing you with a more positive experience. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.4
    Excellent
    Jia from Singapore
    Couple
    Junior Suite
    Stayed 1 night in June 2019

    Spacious Rooms”

    Nice spacious room, 2 light bulbs were not working and was replaced within 20 mins. Cleanliness wise I wish they will re-look into their towels. Getting yellow. Shuttle bus makes it easy to go to Jonker Street, and the other mall at Doubletree. Overall would still recommend this hotel.

    Reviewed July 02, 2019

    Dear Jia, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.0
    Excellent
    Jia from Singapore
    Couple
    Studio Suite Twin
    Stayed 1 night in June 2019

    Great Location”

    Excellent location, with lovely breakfast in the morning. But the towels are becoming a little yellowish compared to how it used to be when it first started. Might want to consider replacing them soon. The bleach smell is getting really strong.

    Reviewed July 02, 2019

    Dear Jia, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure future improvement. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.0
    Excellent
    SUHARA from Singapore
    Couple
    Studio - Suite
    Stayed 3 nights in April 2019

    HOTEL SPA AROMA SCENT”

    My husband and I stayed for 3 nights. One thing about this hotel is its special spa aroma scent as you step into its lobby and you know its HATTEN. You don't get this scent in any other hotel. Room is spacious, clean and tidy. Breakfast spread is good with variety. Strategic location. Easily accessible to the shopping mall, cinema and eateries. Will definitely come again. The only set back is that I booked and had requested for a large bed and they gave me 2 single beds instead. And the front desk had insisted that all request is "subject to availability".

    Reviewed July 01, 2019

    Hi SUHARA, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    Soundaram from Singapore
    Family with young children
    Deluxe Suite
    Stayed 2 nights in June 2019

    Will stay in this hotel for all my future malacca trips!”

    Despite many negative reviews, I thought this hotel was actually very good. The front desk staff was prompt. The rooms are big and spacious, toilet and bathroom clean. Good mattress and pillows. The hotel is connected to 3 shopping malls. Many restaurants and shops within walking distance. Breakfast had a lot of varieties and quality of food was good. The only downsides were that the kid’s pool is very crowded all the time. The towels look dated. Otherwise thumbs up to all staff in this hotel.

    Reviewed June 30, 2019

    Dear Soundaram, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitality and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    12345

    Reviews of Hatten Hotel Melaka from real guests

    Overall rating
    8.4
    Excellent
    From 37105 reviews
    Provided by verified guests of
    Agoda Reviews (29966)Booking.com Reviews (7139)
    Rating via Agoda8.4
    /
    10
    Excellent
    4.8% this month
    Cleanliness8.4
    Facilities8.2
    Location9.1
    Room comfort and quality8.6
    Service8.2
    Value for money8.3
    High score for Malacca
    Rating
    9+ Exceptional (6456)
    8-9 Excellent (4853)
    7-8 Very Good (5649)
    6-7 Good (1613)
    <6 Below Expectation (1400)
    Time of the year
    Mar - May (4781)
    Jun - Aug (4628)
    Sep - Nov (5259)
    Dec - Feb (5303)
    All guests (29966)
    All room types
    All languages

    Show reviews that mention 

    Showing 19971 verified guest comments
    12345
    10.0
    Exceptional
    Janny from Singapore
    Couple
    Deluxe Suite
    Stayed 1 night in June 2019

    Short getaway”

    The hotel is a stone throw from jonker street. Close to two other shopping mall. Convenient to cinema and food. Hotel swimming pool is great and also comes with breakfast. Quite packed if you went into the peak hours but the hotel staff can help to find seats for you quickly.

    Reviewed July 16, 2019

    Dear Janny, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 18, 2019
    Hatten Hotel Melaka
    10.0
    Exceptional
    RAJAN from Singapore
    Couple
    Studio Suite Twin
    Stayed 1 night in July 2019

    Reception Is Very Accommodating”

    We reached hotel way before check-in time at 9.30am and hotel receptionist allowed us to have a super early check-in without any question asked. He also very graciously upgraded our room. Hatten Hotel is the best hotel in Melaka!

    Reviewed July 14, 2019

    Dear Rajan, Thank you for rating us 10/10! We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Melaka! Kind regards, The Administrator

    Responded July 18, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    orlena from Singapore
    Group
    Deluxe Suite
    Stayed 1 night in July 2019

    Excellent”

    Hotel is quite old, renovation might be needed specially for the room and facilities around. Carpet in the hotel room looks dirty, could be due to old age. Some equipments in the hotel room like shower head, shower cubicles show the ages of the hotel. Bed is comfortable, location is awesome, best ever comparing to other hotels surrounding. Jonker Walk, Malacca River, shopping malls, food street, and famous makan place and attractions are nearby, either by foot or grab. Breakfast spreads were good even though breakfast was super crowded. Check-in on Friday was fast comparing on weekends definitely. Overall, it was a nice stay!

    Reviewed July 13, 2019

    Hi Orlena, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 17, 2019
    Hatten Hotel Melaka
    10.0
    Exceptional
    Nurul from Singapore
    Couple
    Junior Suite
    Stayed 2 nights in July 2019

    Exceptional”

    booked a room for the parents as it was their birthday treat...they were upgraded to a much bigger room.parents were very happy and satisfied with everything. near to shopping and eating places. will def be back again.Thank You! =)

    Reviewed July 22, 2019

    Hi Nurul, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitality and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    7.2
    Very good
    Cynthia from Malaysia
    Business traveler
    Studio Suite Twin
    Stayed 1 night in July 2019

    Very good”

    Do not stay in room that is facing the next block of this building because it is a NO Natural Sunlight room and the room has a kind of damp smells. We first given room on the 12th floor and my hubby were pretty upset with the smelly room & next is, it has no refrigerator in the room to keep our drinks cold . A 4 stars hotel but no refrigerator? Is it becoz we booked through Agoda with cheaper rate, that is why we were allocated this kind of room? Fortunately, we called up to the operator and she told us to refer to the staff at the premier lounge & met up with one nice lady staff (forgotten her name, sorry) & told her the issue. Luckily she managed to change us to another room and upgraded us. We are satisfied with the room changed. Breakfast, food taste was okay, selection for a 4 star hotel is so so. And the staff are "over efficient", we just left the table to get more food, next u come back, everything was cleared from our table. We are not even done with our food.

    Reviewed July 21, 2019

    Dear Cynthia, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We regret to note that your recent stay at the hotel was not up to expectations. The unpleasant experience you encountered recently is certainly not acceptable. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    8.4
    Excellent
    Teo from Singapore
    Group
    Studio Suite Twin
    Stayed 3 nights in July 2019

    General Feedback”

    Bath towels have seen better days. Threads coming off at the edge and off-white (almost grey). On second day of our stay (Wed, 17th July), like in the past, the 6 of us went to register ourselves for the shuttle service to Jonker Street at the Concierge but were told that it was not necessary but to be at the Concierge by 11am. All 6 of us obediently waited at the entrance of the Hotel from 10.40am (witnessed by Mr Shairul and 2 other Concierge staff). Soon, we were joined by a group of 4 young people. When the shuttle bus arrived, one of us first boarded the bus followed by the other group of 4. The rest of us took a little longer time as we were slower as some have health issues and older in age (between 62 to 73). Because the shuttle bus was left with 4 seats, we were told to wait for the next bus which is another hour. The young lady from the other group quickly got herself a seat. With that, we had no choice but to relinquish the seats to the young group of 4. We were bot

    Reviewed July 21, 2019

    Dear Teo, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. The unpleasant experience you encountered recently is certainly not acceptable. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    9.2
    Exceptional
    Ruth from Singapore
    Group
    Studio Suite Twin
    Stayed 3 nights in July 2019

    Keep it up Hatten!”

    My umpteenth time staying here! Great location, spacious room, generous breakfast spread, helpful staff, fantastic pricing. Hotel is a little older & showing its age, things like plumbing & blinds may not always work as well but so long as fixable, we’re ok. The new bugbear this time was the complimentary shuttle to Jonker. A mini bus replaced the usual van. This time, the mini bus shuttled guests from 3 hotels & ours was the last on the route. It was almost full & our party of 6 couldn’t all get in. Earlier we had been told by the concierge desk that it would be first-come-first-served. We were there first & waiting. However when the bus arrived, another group shot in front to cut in hurriedly. We were very annoyed. The hotel staff couldn’t help, kept repeating first-come-first-served (belabouring the point of how meaningless this statement was) but they apologised and eventually sent in another mini bus to take us to our destination. Well done Hatten!

    Reviewed July 21, 2019

    Dear Ruth, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitality and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    10.0
    Exceptional
    Chin from Singapore
    Couple
    Studio Suite Twin
    Stayed 1 night in May 2019

    Vacation”

    excellent

    Reviewed July 24, 2019

    Dear Chin, Thank you for rating us 10/10! We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 25, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    ong from Singapore
    Group
    Studio - Suite
    Stayed 2 nights in July 2019

    all good”

    all good but on the pricey range for melaka hotel . paid almost $200 sgd for 2 nights stay booked thru agoda. location is good walking distance to malls.

    Reviewed July 24, 2019

    Dear Ong, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 24, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    ong from Singapore
    Group
    Studio Suite Twin
    Stayed 2 nights in July 2019

    all good”

    all good but on the pricey range for melaka hotel . paid almost $200 sgd for 2 nights stay booked thru agoda. location is good walking distance to malls.

    Reviewed July 24, 2019

    Dear Ong, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 24, 2019
    Hatten Hotel Melaka
    10.0
    Exceptional
    Jia from Singapore
    Family with young children
    Studio Suite Twin
    Stayed 2 nights in July 2019

    Good Location”

    Location was great with malls surrounding it. Walking distant to Jonker Street. Clean & Spacious room

    Reviewed July 24, 2019

    Dear Jia, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 24, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    IRENE from Malaysia
    Couple
    Deluxe Suite
    Stayed 1 night in July 2019

    The Room is Spacious and Great Location”

    This is my 4th times stay in Hatten Hotel. The location is great, only few minutes to walk to near by shopping mall and walkable distance to Jonker Street. The room is spacious, big bed with king size and is comfortable. Breakfast buffet not bad, variety of choices.

    Reviewed July 10, 2019

    Dear Irene, Thank you for making us your preferred choice of stay always. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 17, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    IRENE from Malaysia
    Couple
    Deluxe Suite
    Stayed 1 night in July 2019

    Very Convenient of the Hotel Location”

    The hotel location is very good, walkable distance to near by shopping mall and Jonker street. The room is spacious and the bed is king size and comfortable. Breakfast buffet not bad, variety of choices.

    Reviewed July 10, 2019

    Hi Irene, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 17, 2019
    Hatten Hotel Melaka
    8.0
    Excellent
    Awi from Indonesia
    Group
    Junior Suite
    Stayed 1 night in July 2019

    Great Hotel to Stay”

    its very close to Mahkota Hospital only 3 minutes walking to the hospital, The room is clean and tidy. the only problem is the live music near the swimming pool. They play the music until midnight , if you would like to stay in this hotel, ask the room not facing the swimming pool.

    Reviewed July 08, 2019

    Dear Awi, Thank you for your positive review. We are pleased our accommodation suit your need and comfort. We regret to note that your recent stay at the hotel was not up to expectations.We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    Lusie from Indonesia
    Solo traveler
    Studio Suite Twin
    Stayed 3 nights in June 2019

    I love this hotel”

    i like the room of this hotel, the location is very strategic near to mahkota hospital, near mall, clean, breakfast is good. my suggestion is you can change the towel to a new one and tell the housekeeping not to ring a bell for the room cleaning, if we wanna have a room cleaning we will put the cleaning sign on. thank you.

    Reviewed July 05, 2019

    Dear Lusie, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.0
    Excellent
    BELINDA from Singapore
    Couple
    Studio Suite Twin
    Stayed 1 night in June 2019

    good location”

    good location, all lifts having problems in morning causing lots of issues and chaos for few hours and only left 30 mins for breakfast. if go for location, is a good choice. if go for value , my personal choice might not be here

    Reviewed July 04, 2019

    Hi BELINDA, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon, providing you with a more positive experience. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.4
    Excellent
    Jia from Singapore
    Couple
    Junior Suite
    Stayed 1 night in June 2019

    Spacious Rooms”

    Nice spacious room, 2 light bulbs were not working and was replaced within 20 mins. Cleanliness wise I wish they will re-look into their towels. Getting yellow. Shuttle bus makes it easy to go to Jonker Street, and the other mall at Doubletree. Overall would still recommend this hotel.

    Reviewed July 02, 2019

    Dear Jia, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.0
    Excellent
    Jia from Singapore
    Couple
    Studio Suite Twin
    Stayed 1 night in June 2019

    Great Location”

    Excellent location, with lovely breakfast in the morning. But the towels are becoming a little yellowish compared to how it used to be when it first started. Might want to consider replacing them soon. The bleach smell is getting really strong.

    Reviewed July 02, 2019

    Dear Jia, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure future improvement. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
    8.0
    Excellent
    SUHARA from Singapore
    Couple
    Studio - Suite
    Stayed 3 nights in April 2019

    HOTEL SPA AROMA SCENT”

    My husband and I stayed for 3 nights. One thing about this hotel is its special spa aroma scent as you step into its lobby and you know its HATTEN. You don't get this scent in any other hotel. Room is spacious, clean and tidy. Breakfast spread is good with variety. Strategic location. Easily accessible to the shopping mall, cinema and eateries. Will definitely come again. The only set back is that I booked and had requested for a large bed and they gave me 2 single beds instead. And the front desk had insisted that all request is "subject to availability".

    Reviewed July 01, 2019

    Hi SUHARA, Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon. Kind regards, The Administrator

    Responded July 22, 2019
    Hatten Hotel Melaka
    8.8
    Excellent
    Soundaram from Singapore
    Family with young children
    Deluxe Suite
    Stayed 2 nights in June 2019

    Will stay in this hotel for all my future malacca trips!”

    Despite many negative reviews, I thought this hotel was actually very good. The front desk staff was prompt. The rooms are big and spacious, toilet and bathroom clean. Good mattress and pillows. The hotel is connected to 3 shopping malls. Many restaurants and shops within walking distance. Breakfast had a lot of varieties and quality of food was good. The only downsides were that the kid’s pool is very crowded all the time. The towels look dated. Otherwise thumbs up to all staff in this hotel.

    Reviewed June 30, 2019

    Dear Soundaram, Thank you for taking the time to write us a review. We are pleased that you had an enjoyable stay with us. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitality and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Kind regards, The Administrator

    Responded July 23, 2019
    Hatten Hotel Melaka
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