Hotel Metropolis

The hotel was off of a main street that was full of shopping and food but the side street that the hotel was on was littered with homeless. the Hotel itself was on the older side but it was kept in good shape. i would say its good for the money but there are better ones for sure.

Don't bother booking! Our luggage took 30mins to retrieve from the basement - not ideal with a flight to catch. Ignored multiple times by the incredibly unhelpful front desk staff who were too 'busy' playing solitaire. No aircon or temperature control in the room. No kettle available & told it would take 30mins wait to get some boiled water for our baby. Downtown location good on paper but in reality the area is not desirable to walk around at night.

A small riot broke out in front of hotel during the day. Lots of police and locals fighting back. Not safe neighborhood for anyone.

Helpful and friendly staff. Good central location for downtown but on the edge of a huge homeless population so not the best if you are not comfortable with this in your face on leaving the front door, reflected the lower prices. Once in the hotel I felt completely secure.

Hotel was located in Turk street, one of the more dangerous places in sanfrancisco. even into the late night you can hear people shouting downstairs. walking back late night too was rather scary. however, the room was clean, but abit small. it didnt have an aircon too and the safe wasnt working. was quite relived to get out of the place

i was travelling with my children,good location, near Bart station and shopping area. lots of homeless people. First day of my arrival, I found that there are no reservation in their records (I have book 4 months and paid all in advance). so I have to call agoda to recheck. My rooms were on 2nd floor next to elevator and exit doors. with noise all day and night as well as noise from outside the hotel from homeless people around the area shouting at night. We feel unsafe if we go back hotel after 8.30 pm due to the homeless. BTW,I'm so glad we stayed here! it's true there are homeless people of all ages around the hotel, but then they are harmless. just don't listen to them and don't stare at them. the reason there's plenty of homeless in this particular area is because there's a homeless shelter down the road... daytime there were police around the area just standing in the corner so we felt safe. and then at night i went out walking on market street and there were the homeless again, but then they're all over the city anyways...loved the shopping around union square too... room was too small for our luggage and had no refridgerator which was the major negative for us...but beds were nice and big and Literally across the street was a huge multi story mall (westfield san francisco) so you don't have to go far to find brand names like kate spade, timberland, etc...there's also a boutique supermarket in the basement of that mall. pinecrest diner up the street along mason about 5 blocks up mason is great.

i was really iffy about staying at this hotel because of the reviews on tripadvisor about the homeless people around the area and travelling with my dad (70 yo), safety was our top priority. but due to hotels in the whole city being booked out (bec of oracle convention), we really had no choice. but i'm so glad we stayed here! it's true there are homeless people of all ages around the hotel, but then they are harmless. just don't listen to them and don't stare at them. the reason there's plenty of homeless in this particular area is because there's a homeless shelter down the road... daytime there were police around the area just standing in the corner so we felt safe. and then at night i went out walking on market street and there were the homeless again, but then they're all over the city anyways...i was out till 10 or 11pm and it was fine... loved the shopping around union square too... room was too small for our luggage and had no airconditioning system which was the major negative for us...but beds were nice and big and soft.

this hotel fulfilled my expectations fully. we were able to check-in early which was a definite plus and the room had a comfortable hing size bed in a reasonable sized room with an outlook over the street, but it was not noisy because we were on a high floor. the staff were most helpful. the area was slightly dubious but one only had to walk one block to be in a much better situation. it was close to union square and the cable car.

Needless to say that Downtown SF is not the greatest. Yes there is great shopping place and great restaurants,but like most downtown areas there is a high population of homeless people and this hotel just happens to be in the middle of it all. The hotel is nice.They should upgrade A/C and proper heating in the rooms, but the beds were comfy, and the staff is friendly. I would recommend it to others and stay here again. Oh one other thing parking is a night which is something I did not see when booking the room. I was kinda disappointed, but it was worth the trust me!!

great hotel to stay at on a busy vacation. it is a convenient location, has a great staff, and free wifi with continental breakfast in the mornings and access to the restaurant next door. the rooms are a little small, but very accommodating with furniture a fridge and flat screen tv.

- Surrounded by homeless people (right on the line from good and bad) - Hotel is bare with no amenities - TV did not work and when it did it was static. - Parking is expensive We had a great experience with the maintenance worker and the initial man who checked us in. The location is garbage with transients riddled all over/around the property. We expected this, given its San Francisco but there was more than expected. Next time I recommend staying in Oakland and barting to the city. Its way quieter and you get more bang for your buck.

Pro - It's right down the street from Union Square. Cons - Rooms are extremely small. I felt like I was in a dormitory. - No air conditioning in the rooms. - Beds are very uncomfortable

Good spot for shopping, sigh seeing, for transportation.

Amazing location for the price your pay. Staff are helpful and place is very clean.

There are hidden cost was not included in the booking price for example VAT, city tax, resort fee per night, it was charge before the stay.

The cost of the room was way to high and was told one price and then had to pay more when checking in. Should get a refund.

The location looks great on the map but in reality it is on the rough side of town and the main entrance of the hotel was on a street that was literally populated by homeless and thugs-looking folks! They can be seen loitering around even during the day and became much worse at night. I was awaken by siren at least 5 times on the 2 nights I stayed here. On the first night - almost around 2am - there was even a gun shot just on the street right in front of the deal. Then there was a lot of commotion and the police came and it became crime scene until almost 7am!!! Not a nice location and should be avoided!

Perfect location!!! Not very clean unfortunately, I found a mouse in my room. More or less quite, not food at all and wifi did not work in the room. So overall, not great place except for the location.

Room was spacious and very clean only thing the hotel is lacking is its location.. very rough loaction... police sirens, crackheads, and bums all around. thats all outside but when inside its like ur in a whole different place very nice