The Plaza Hotel

The hotel is old but clean. Need to be renovated

My wife and I stayed here for a few nights after getting married. Thank you for making it so special. We really had the nicest most amazing experience.

Very expensive. Not very friendly staff. Stay here for the experience for one night and then book The Ritz next door for a better stay. Not worth it.

Our thanks all staff

Business trip and part pleasure Reservation was perfect and the Hotel magnificent

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Always a joy to stay at The Plaza in New York. We'll be back!

super location, food, cleanliness and design

Fantastic, only let down was the poor gym facilities.

Always a pleasure and a treat to stay at the Plaza. Going to treat my daughter-in-law to a night sometime during the year when I can get a good deal on the room.

The staff went way beyond what was expected, dining superb, it made our Christmas

Hard to fault in anyway. We thoroughly enjoyed our stay.

Nice, comfortable Edwardian Suite Front staff was nice. Concierge staff was okay. But housekeeping staff knocked on my door at 9 am then at 10 am... They took away used glasses but never replaced them. I requested NY Times but ended up getting USA Today everyday. I called but still the same. I then just laughed at this lame paper delivery. The Butler service is just a joke. He knocked on my door about 10 minutes after I got to my suite, gave me his card. And never did I see him again. I placed my shoes in a designated tray, left it out for polishing but nothing happened. I called the butler but a heavy accented guy said something that was unintelligible. The bellhop (a short grumpy old man) was perhaps the rudest I have encounted. Bad mouth, no manner, low service but expecting high tip. He is one reason I won't return to this place. I truly love the building itself but the human touch is what makes people return to the hotel. A five star hotel should recognize this simple concept.

Excellent.

We had a great experience at the plaza hotel and the city

Overall a good stay. Room was on the small side. Had stayed at the London NYC hotel prior to this one and the room was larger. Really think for $900 a night wifi should be included. Didn't find the hotel to be as family friendly as I thought it would be. No welcoming kids gift like we've received at other US and European hotels.

Went to NYC for my bro graduation and booked this hotel because we loved The Great Gatsby movie. Gosh it's our worst choice ever. Service was poor and slow & one of the security scolded my wife for using her phone in the lobby and that rude security guard accused her of taking pictures of the hotel lobby. Which she didn't and he insisted we showed him the phone & we obliged. Turn out he found nothing and he didn't apologize and my wife was very upset with the hotel service and standard. We had travelled to many beautiful 5stars hotels and this is the worst ever. Hope the management would take great care in training their service staffs and The plaza is such a beautiful hotel with the worst management. Great disappointment

Great.