Great location, helpful staff”

This place is literally less than a minute walk to the lake. On weekends, the city of Hanoi closes of the streets around the lake so this hotel is perfectly situated for all those festivities. My room 202 was in the back area of the hotel which was more quiet. I saw that they have rooms that look out to the lake as well. The staff was great! They were helpful with any questions I had and were always so friendly and welcoming. The breakfast included is minimal, but you gotta go out and explore the food scene anyway. I would recommend staying here.

good hotel”

wonderful friendly and helpful hotel, nothing is bad. Room 402 can be a bit noisy because the aircon composer outside. Otherwise it is a perfect hotel. Other rooms should be ok. For this price , it is a very very good hotel. Breakfast good and has a lot of choice.

Friendly, courteous and clean”

I had a really nice room with enough space. The staff was very friendly and helpful. I can recommend the hotel and when I have the opportunity to get back to Hanoi, I would stay there another time. Big thanks to the staff for everything!!!

Great Location/Great room”

It's a perfect spot, the staff is really kind, the room with view on the lake is great. A very nice stay. Thank you.

Great Value in Hanoi”

I stay there a couple times and the staff was incredibly friendly. The location is also perfect - just a couple block from Hoan Kiem lake, but on a quiet street. Comfortable bed, nice shower, friendly host. In my varies stays in Hanoi I have stayed at nicer places but I think Heart Hotel is the best value for the price!

great great staf location”

if u like to feel like home chose thise hotel. smal famely hotel not brand new but clean and well managed. smoth to have elevator staff do more and i mean more not only foure shoul be comftobol but alsow show u where to go where to eat so u get most off youre stay. i stayed many hotel in asia many 5 stars u get what u pay foure but here u get a really good stay foure low coust.location is great in old quarter.

Great location clean towels and sheet, great wi fi all western channels.”

Elevator is fast and great except in the morning housekeeping leave all their supplies in the elevator so it looks like a warehouse as you walk in, also there are some loud talks from housekeeping staff at time. Except for that, hotel is in great location , highly recommended.

from hotel to hostel”

We're told by the hotel staff that we have to change to another hotel when we arrived. I'm actually angry and disappointed with that because they didn't inform me earlier. As they told me that they can't contact me because of agoda didn't send them my contact/email. Other than this, overall the hotel is good. Hotel location close to the night market. ( I stay in "Hanoi Heart Hostel" ) Staff very helpful and patience while I was in temper. Room is clean and breakfast is good.

Friendly Staff, Great Location Near Lake”

Small quaint room, great views of Hoan Kiem Lake. 5th floor excellent for quietness, excellent restaurants at your door, walking distance to everywhere and great people watching. Basic breakfast, omelette, Pho, but very good, enough. Fast internet readily available. Would recommend and definitely stay again. Staff very obliging and helpful, friendly, efficient.

Awesome location and very friendly helpful staff”

We had a great view over the lake and heart of Hanoi from our balcony. Michael and the rest of staff were awesome and very accommodating, we would definitely stay again!

perfect location”

Great hotel in the perfect location. I will definitely stay here again

Great Hotel in Old Quarter”

Hotel in Hian Kiem (old quarter) great location to experience Hanoi on foot. We only spent 3 nights here, but would have liked more. Staff were very friendly. Would stay here again.

Fantastic little hotel in the heart of the Old Quarter of Ha Noi - close to the lake”

Love this hotel and will use it again as a base when we visit Ha Noi! Very close to the lake and an easy walk to restaurants/pubs that are more reasonably priced than those on the lake. Great room with a little balcony for you to people watch...love this hotel - very clean, room was large...

First Time Visit to Hanoi City”

Great & Excellent location. Within a short walking distance to Hoan Kiam Lake and Old Quarters as well as major tourist attraction sites. Great housekeeping whenever we return to our room. Staff was very friendly, polite and accommodating and helpful to our request, especially Mr. Michael who help us on our booking for a day trip to Ha Long Bay, and advice us on our needs or request. A La Cart menu for breakfast was satisfying and good. Overall, my wife and I are very satisfied. Will definitely stay at Heart Hotel again if we return for our next visit to Hanoi.

Don't be fooled by outside appearance”

We stayed at family room and it has decent space. The room is clean and seems to be newly renovated. The plus point of this hotel is just 5 minutes to Hoan Kiem lake. Restaurant around the area is not cheap though.

good locations, friendly staff”

less than a minutes walk to the lake/night market. emergency stairs full of stuff that almost blocking the stairs. At midnight the front door will shut and you need to ring the bell to be able to get inside not good if there is a fire. breakfast was OK. overall is a good hotel except the front door shut at midnight. The girl at the reception was very helpful. love the service and the locations. will be back again in the future. Thanks

Great Location”

A basic hotel with average breakfast, but the location is great (2 minutes walk to Hoan Kiem Lake) and close to the Old Quarter as well as many cafes, bars and restaurants. The staff are keen to please and are generally helpful. I would be happy to stay here again if I needed a location in Hoan Kiem.

Lovely location and staff”

Couldn't fault the location, just across from both the lake and the old quarter. Lovely staff were welcoming, and provided good advice, without ever trying to sell us anything. Gave us a free room upgrade, and we enjoyed people watching from the balcony. The hotel could do with a decor update, but has a lift, and everything was clean, functional and comfortable. Would very happily stay here again.

Great location”

We had two short stays on our recent trip to Vietnam. The hotel is in an ideal position, the staff very friendly and helpful. Right near the lake and weekend night markets. A handy 24/7 mini mart right across the street.

Exceptional”

Fantastic location, very friendly and helpful staff, very close to the lake, night markets and a well stocked 24/7 handy mart right across the street. We were on the 6th floor lake view and could see all the weekend entertainment below us from the balcony.