8.4
Excellent
/10
(524 reviews)See what guests said
See map
9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Hang Gai Street (Street of Hemp) 40 m
Tan My Design 70 m
Thang Long Art Gallery 70 m
Ngoc Hien Silk 70 m
Chie Design 70 m
Silk silk 80 m
Ngoc Anh Fashion 90 m
Dinh Co Vu 90 m
F Silk 100 m
Vanloi Oriental Style 100 m
Nearby landmarks
Old Quarter 280 m
St. Joseph's Cathedral 330 m
Hoa Lo Prison 830 m
Vietnamese Women's Museum 940 m
Vietnam Military History Museum 1.11 km
Temple of Literature & National University 1.69 km
Ho Chi Minh Mausoleum 1.76 km
One Pillar Pagoda 1.78 km
Presidential Palace Historical Site 1.88 km
Vietnam Museum of Ethnology 5.39 km
Heart Hotel

"The room was clean It was a family trip, I was so satisfied."

TAEHO - December 12, 2019
Superior Heart Hotel
Lobby Heart Hotel
Lobby Heart Hotel
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Free Wi-Fi

Heart Hotel

11B Hang Hanh Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam, - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Old Quarter
Within 280 m of property
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Hanoi every 4 minutes on Agoda.com
Value for money8.3
Location rating9.2
Nearest airportGia Lam Airport (VVGL)
Distance to airport4.1 km

Rooms available at Heart Hotel

Excellent
Room comfort & quality
8.5
Deluxe Quadruple Room
Deluxe Quadruple Room
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 king bed and 2 single bed...
Enter dates to see prices
Deluxe Double Room with Lake View
Deluxe Double Room with Lake View
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Deluxe Double or Twin Room with City View
Deluxe Double or Twin Room with City View
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Family Room (2 Adults + 2 Children)
Family Room (2 Adults + 2 Children)
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 single bed and 1 queen be...
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Deluxe Triple Room
Deluxe Triple Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 single bed and 1 king bed
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Deluxe City View
Deluxe City View
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe Lake View King Bed
Deluxe Lake View King Bed
...
  • Room size: 24 m²/258 ft²
  • Lake view
  • 1 king bed
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Superior
Superior
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
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Deluxe Lake View Room
Deluxe Lake View Room
...
  • Room size: 25 m²/269 ft²
  • Partial lake view
  • 1 king bed
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Standard Room
Standard Room
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Heart Hotel?

Check-in is from 01:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Heart Hotel?

Heart Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Heart Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Heart Hotel has a car park available for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Heart Hotel?

Heart Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

See map
Explore the neighborhood

What people love about Heart Hotel

  • 10.0
    Exceptional
    Staff 

    "The staff are very friendly and accommodating."

    Alan

    |

    February 18, 2020

  • 10.0
    Exceptional
    Staff 

    "Heart Hotel staff made us feel at home."

    Say

    |

    January 9, 2019

  • 8.4
    Excellent

    "This hotel will give you peace of mind."

    Stephen

    |

    October 27, 2019

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Room comfort score
8.5/10
Location score
9.2/10
Cheapest price score
Review score - United States
8.4/10
Better than
97
%
of Hanoi properties
Better than
95
%
of Hanoi properties
Better than
92
%
of Hanoi properties
Better than
92
%
of Hanoi properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
8.4
Excellent
524 reviews
Cleanliness
7.9
Facilities
7.2
Location
9.2
Read all reviews >
What travelers say they love:
We stayed at family room and it has decent space.
Marvin from Sweden
Group
More about Heart Hotel

More about Heart Hotel

Situated on the Hang Hanh Street of Hanoi’s Old Quarter, Heart Hotel offers an accommodation in own unique style with exquisite design. The attractive interior is given a European-inspired décor, reflecting the property’s class and sophistication. Within walking distance to this charming hotel is the much visited Hoan Kiam Lake where you can savor its peaceful atmosphere and beautiful scenery, and more attractions, including the Water Puppet Theatre and Temple of Literature. Personalized service from its team of dedicated staff combined with comfortable guestrooms that ensure a pleasant stay, makes Heart Hotel a perfect for your visit to Hanoi.

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Most talked about facilities

Breakfast
20 mentions
Housekeeping
15 mentions
View
5 mentions
Internet
2 mentions

What they offer

8.4
Excellent
Staff 

"A really good staff goes overlooked too often."

Stephen

|

October 27, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
The Balcony Bar & Cafe
50 m Vietnamese
80s Vietnamese Cuisine Restaurant
100 m Vietnamese
Hoa Beo
100 m Vietnamese
American cuisine
American cuisine
Le Palmy Restaurant
110 m American, Eastern European, Vietnamese
Jalus vegan kitchen & cafe
150 m American, Asian, Cafe
Hanoi Time Coffee
230 m American
Asian cuisine
Asian cuisine
Old Street Cafe & Restaurant
10 m Asian, European, Vietnamese
Buon Dua Le Cafe & Restaurant
20 m Asian, Cafe, Vegetarian
Hanoi Imperial Restaurant
80 m Asian, Cafe, Diner

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

Show less

Some helpful facts

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Reviews of Heart Hotel from real guests

Overall rating
8.4
Excellent
From 524 reviews
9.4Location
8.9Service
8.4Room comfort and quality
Agoda Reviews (309)Booking.com Reviews (215)
Rating via Agoda8.2
/
10
Cleanliness7.9
Facilities7.2
Location9.2
Room comfort and quality8.5
Service8.7
Value for money8.3
High score for Hanoi
Rating
9+ Exceptional (99)
8-9 Excellent (45)
7-8 Very Good (38)
6-7 Good (16)
<6 Below Expectation (25)
Time of the year
Mar - May (56)
Jun - Aug (57)
Sep - Nov (48)
Dec - Feb (62)
Don't miss out!Users are booking a place in Hanoi every 4 minutes on Agoda.com
All guests (309)
All room types
All languages

Show reviews that mention 

Showing 223 verified guest comments
12345
9.6
Exceptional
Nick from United States
Solo traveler
Superior
Stayed 1 night in December 2018

Great Value in Hanoi”

I stay there a couple times and the staff was incredibly friendly. The location is also perfect - just a couple block from Hoan Kiem lake, but on a quiet street. Comfortable bed, nice shower, friendly host. In my varies stays in Hanoi I have stayed at nicer places but I think Heart Hotel is the best value for the price!

Reviewed January 12, 2019
9.2
Exceptional
Frederick from Malaysia
Couple
Deluxe Lake View Room
Stayed 4 nights in March 2018

First Time Visit to Hanoi City”

Great & Excellent location. Within a short walking distance to Hoan Kiam Lake and Old Quarters as well as major tourist attraction sites. Great housekeeping whenever we return to our room. Staff was very friendly, polite and accommodating and helpful to our request, especially Mr. Michael who help us on our booking for a day trip to Ha Long Bay, and advice us on our needs or request. A La Cart menu for breakfast was satisfying and good. Overall, my wife and I are very satisfied. Will definitely stay at Heart Hotel again if we return for our next visit to Hanoi.

Reviewed March 14, 2018
10.0
Exceptional
John from Australia
Couple
Superior
Stayed 1 night in October 2011

Great rooms, friendly staff in Hanoi”

Excellent well-furnished rooms, central location and friendly,helpful staff

when we arrived in hanoi the staff at the heart hotel were most welcoming and immediately made us feel at home. our room was a spacious well-lit room with quality furnishings. the staff were helpful with advice without trying to sell us anything or promote any tours, which we appreciated. breakfast, which is included, was of a high quality and was taken in a pleasant room with original paintings on the wall. the hotel is situated in a very central and convenient location, close to the old quarter and the tourist information centre. however, unlike many hotels in hanoi, it is in a quiet street which runs off a busy street, so is quite peaceful.

Reviewed November 04, 2011
8.7
Excellent
Diane from Australia
Group
Deluxe Lake View Room
Stayed 4 nights in September 2015

Ideal Location”

Location, friendly staff, economy

Renovations were underway so things were a bit topsy tervy. Breakfast was had at a restaurant across the road. The room is cosy but great view of Hoan Kiem Lake. We have stayed in this room before, returning for sentimental reasons, and I don't remember the close proximity to a window from another hotel, but looking in the other direction is a great view of lights and the lake. Bathroom is a little too cosy and a bit of a tight squeeze but generally a nice hotel, fantastic location and super friendly staff

Reviewed September 22, 2015
9.3
Exceptional
KIM from Vietnam
Couple
Superior
Stayed 1 night in August 2014

Contented and satisfied”

perfect accomodation, good service, enthusiastic team

Heart Hotel was the right selection for my staying at the Old Quarter in Hanoi some days ago. It takes me a few minutes to walk to either the beautifull green lake or some shopping stores in City center, the room stays clean and quiet, my questions are met and answered by the friendly staffs at any time, the breakfast is well served (if you have no idea for your luch and dinner, should ask the team for recommendation). Pleasant I felt. Thank you!

Reviewed August 30, 2014
10.0
Exceptional
Subikka from India
Group
Superior
Stayed 3 nights in February 2015

Amazing!”

Henry-the receptionist, location, the hotel itself

This was the first place I stayed in the country and I was glad I did. Henry, the receptionist was so cheerful and happy to help us in all possible ways. The rooms were so clean and stocked thoughtfully. Good options for breakfast and quite good. Its very close to the Hoan kiem lake and in the old quarter. Most of the attractions are walkable.

Reviewed February 27, 2015
9.2
Exceptional
Marvin from Sweden
Group
Deluxe City View
Stayed 3 nights in September 2017

Don't be fooled by outside appearance”

We stayed at family room and it has decent space. The room is clean and seems to be newly renovated. The plus point of this hotel is just 5 minutes to Hoan Kiem lake. Restaurant around the area is not cheap though.

Reviewed October 16, 2017
10.0
Exceptional
michael from United Kingdom
Solo traveler
Deluxe Lake View Room
Stayed 5 nights in November 2016

I was lucky to choose this hotel ”

It's difficult picking a hotel in a different part of the world that you're unfamiliar with, so picking the heart hotel proved to be an excellent choice. It's small clean and very friendly. If you go to a bigger international type hotel ,you wil miss out on the individual touch .i booked my tours with them and that proved very ha nay for pickup and drop offs. They staff are very very helpful , one day I felt unwell and they offered to take me to a chemist,no charge, I cannot recommend them enough . Excellent service.

Reviewed December 03, 2016
8.3
Excellent
Kerrie from Australia
Couple
Deluxe Lake View Room
Stayed 2 nights in March 2013

Friendly Staff, Great Location Near Lake”

Proximity to Hoan Kiem Lake, Closeness to Top Sights, Friendliness of staff

Small quaint room, great views of Hoan Kiem Lake. 5th floor excellent for quietness, excellent restaurants at your door, walking distance to everywhere and great people watching. Basic breakfast, omelette, Pho, but very good, enough. Fast internet readily available. Would recommend and definitely stay again. Staff very obliging and helpful, friendly, efficient.

Reviewed April 05, 2013
9.6
Exceptional
Nelson from United States
Solo traveler
Superior
Stayed 4 nights in April 2019

Great location, helpful staff”

This place is literally less than a minute walk to the lake. On weekends, the city of Hanoi closes of the streets around the lake so this hotel is perfectly situated for all those festivities. My room 202 was in the back area of the hotel which was more quiet. I saw that they have rooms that look out to the lake as well. The staff was great! They were helpful with any questions I had and were always so friendly and welcoming. The breakfast included is minimal, but you gotta go out and explore the food scene anyway. I would recommend staying here.

Reviewed April 14, 2019
10.0
Exceptional
Kevin from Australia
Couple
Deluxe City View
Stayed 3 nights in August 2018

Great Hotel in Old Quarter”

Hotel in Hian Kiem (old quarter) great location to experience Hanoi on foot. We only spent 3 nights here, but would have liked more. Staff were very friendly. Would stay here again.

Reviewed August 21, 2018
10.0
Exceptional
Louise from United Kingdom
Solo traveler
Deluxe Lake View Room
Stayed 1 night in April 2017

Great little hotel!”

As a frequent traveller to Hanoi I have stayed in this hotel a few times now. The beds are comfy, the rooms clean and well-equipped, and the bathrooms have a bath tub which is an added bonus! The view from the lake view rooms is amazing and the staff are veryfriendly. There is not much choice for breakfast (mostly bread, eggs or noodles) but the coffee is good and there is always fruit. Would highly recommend this hotel!

Reviewed April 17, 2017
8.0
Excellent
Daniel from Australia
Couple
Deluxe Double or Twin Room with City View
Stayed 3 nights in February 2017

Excellent location and good staff”

We stayed at Heart hotel after finishing our tour. It was our second stay at the hotel. We loved the location. Staff provided good and professional service. Breakfast was fine. Facilities are a bit run down. Bath towels should be replaced. In saying that, we would love to stay at Heart Hotel when visiting Hanoi next time. Thank you, staff at Heart Hotel.

Reviewed March 03, 2017
9.0
Exceptional
Elishia from Australia
Couple
Superior
Stayed 4 nights in November 2015

High quality budget hotel”

Great staff, clean rooms, location

We were so happy with our stay at Heart Hotel! Staff were extremely warm and helpful and spoke very good English. Breakfast was average but acceptable. Rooms were spacious, very clean, tastefully decorated, good windows, great air conditioning, good WiFi connection. Very affordable. Don't hesitate to stay here, you will be glad you did!

Reviewed November 08, 2015
8.0
Excellent
chee from Malaysia
Couple
Superior
Stayed 1 night in October 2016

from hotel to hostel”

We're told by the hotel staff that we have to change to another hotel when we arrived. I'm actually angry and disappointed with that because they didn't inform me earlier. As they told me that they can't contact me because of agoda didn't send them my contact/email. Other than this, overall the hotel is good. Hotel location close to the night market. ( I stay in "Hanoi Heart Hostel" ) Staff very helpful and patience while I was in temper. Room is clean and breakfast is good.

Reviewed November 05, 2016
7.3
Very good
philip from Australia
Couple
Deluxe Lake View Room
Stayed 4 nights in March 2014

Good location, clean mid-range hotel.”

Helpful staff, Comfotable bed, location

My wife and I stayed for 4 nights in a Lake View room. The room was a good size, bed was comfortable and the view over Hoan Kiem lake was nice. For a mid-range hotel it was value for money. Breakfast was included in the price and, whilst adequate, was somewhat limited in choice. Would recommend a Lake View room as other rooms seemed somewhat claustrophobic. It is situated in a quiet street with a number of good restaurants nearby.

Reviewed April 17, 2014
7.6
Very good
Jerry from United Kingdom
Solo traveler
Superior
Stayed 5 nights in July 2017

Great Location”

A basic hotel with average breakfast, but the location is great (2 minutes walk to Hoan Kiem Lake) and close to the Old Quarter as well as many cafes, bars and restaurants. The staff are keen to please and are generally helpful. I would be happy to stay here again if I needed a location in Hoan Kiem.

Reviewed July 29, 2017
6.8
Good
Goh from Malaysia
Family with teens
Deluxe City View
Stayed 2 nights in September 2017

A okay place ”

Family of 4, booked 3 rooms: Lake View, City View & Superior room. The Lake View room only had a glimpse of the lake, mostly view of others old roofs, not worth the extra $. The City View room, you have look down to see the small street. The Superior room OK for 1 person, didn't waste $ on view. All the reviews about the cleanliness of Heart Hotel are true! The breakfast was very restricted, hard to start the day or Hanoi tour with him counting the bread, eggs that you eat. Micheal said "breakfast is not a problem " but where were you? The breakfast at Hanoi Capella Hotel was much better! 18 Sept. Ha Long Bay day tour with Wati Tour, US$40.00 pp plus $5. pp for boat ride. The bus to HLB was too small for 28 passages, a/c on power saver mode, 10-courses seafood lunch was a big SORRY! French fries, rice, cucumber, cabbage, 10" head-tail fish for 6 people, chicken with 75% onion & average 2 1/2 shrimps pp. Snack their own food after! No night cruise 😅 Micheal & the lady manager 👍

Reviewed October 10, 2017
9.3
Exceptional
Rob from Australia
Family with young children
Deluxe City View
Stayed 1 night in July 2015

A small hotel with a big heart”

Great location in the Old City of Ha Noi. Firendly, Helpful, highly professional staff. Comfortable rooms

We had another very enjoyable stay at this hotel. Staff did everything possible to ensure our stay and travels in Ha Noi were smooth and comfortable. Particularly Hien, who was an absolute delight. Heart Hotel also has an excellent location. I highly recommend it.

Reviewed July 30, 2015
9.2
Exceptional
Kelley from United States
Couple
Deluxe Double Room with Lake View
Stayed 10 nights in October 2018

Awesome location and very friendly helpful staff”

We had a great view over the lake and heart of Hanoi from our balcony. Michael and the rest of staff were awesome and very accommodating, we would definitely stay again!

Reviewed April 09, 2019
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