Heart Hotel
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Heart Hotel

11B Hang Hanh Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam,
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    Heart Hotel Reviews

    8.2
    Excellent
    /10
    (272 reviews)See what guests said
    9.6
    Exceptional

    "I stay there a couple times and the staff was incredibly fri..."

    Nick

    -

    January 12, 2019

    8.7
    Excellent service
    Recommended by 87% of guests

    Things you’ll love about Heart Hotel

    Things you'll love

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.1
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Hoan Kiem Lake320 m
  • St. Joseph's Cathedral (Nha Tho Lon)320 m
  • Old Quarter440 m
  • Hoa Lo Prison780 m
  • Vietnam Fine Arts Museum1.41 km
  • Temple of Literature1.53 km
  • Ho Chi Minh Mausoleum1.7 km
  • One Pillar Pagoda1.86 km
  • West Lake2.53 km
  • Vietnam Museum of Ethnology5.48 km
  • Value for money8.3
    Location rating9.1
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4.1 km

    Rooms available at Heart Hotel

    8.5
    Excellent
    Room comfort & quality
    Family Room (2 Adults + 2 Children)
    Family Room (2 Adults + 2 Children)
    ...
    • Room size: 38 m²/409 ft²
    • Balcony/terrace
    • 1 single bed and 1 queen be...
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    Deluxe Quadruple Room
    Deluxe Quadruple Room
    ...
    • Room size: 38 m²/409 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
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    Deluxe City View
    Deluxe City View
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe Lake View Room
    Deluxe Lake View Room
    ...
    • Room size: 25 m²/269 ft²
    • Partial lake view
    • 1 king bed
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    Deluxe Lake View King Bed
    Deluxe Lake View King Bed
    ...
    • Room size: 24 m²/258 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 24 m²/258 ft²
    • Non-smoking
    • 1 king bed
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    Standard Room
    Standard Room
    ...
    • Separate shower/bathtub
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    Deluxe Triple Room
    Deluxe Triple Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Triple Room
    Deluxe Triple Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Room with Lake View
    Deluxe Room with Lake View
    ...
    • Separate shower/bathtub
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    Have a question for Heart Hotel?

    What people love about Heart Hotel

    • 10.0
      Exceptional
      Location

      "Great location."

      Say S.

      |

      January 9, 2019

    • 10.0
      Exceptional
      Location

      "The location amazing- just near the lake."

      maya

      |

      February 28, 2017

    • 9.2
      Exceptional
      Spaciousness

      "We stayed at family room and it has decent space."

      Marvin

      |

      October 16, 2017

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    More about Heart Hotel

    More about Heart Hotel

    10.0
    Exceptional

    "Hotel in Hian Kiem (old quarter) great location to experienc..."

    Kevin

    |

    August 21, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Very nice and clean hotel."

    maya

    |

    February 28, 2017

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    The Balcony Bar & Cafe
    50 m Vietnamese
    80s Vietnamese Cuisine Restaurant
    100 m Vietnamese
    Hoa Beo
    100 m Vietnamese
    American cuisine
    American cuisine
    Le Palmy Restaurant
    110 m American, Eastern European, Vietnamese
    Jalus vegan kitchen & cafe
    150 m American, Asian, Cafe
    Gecko Cheap and Cheerful Restaurant
    190 m American, Asian, Bar
    Asian cuisine
    Asian cuisine
    Old Street Cafe & Restaurant
    10 m Asian, European, Vietnamese
    Buon Dua Le Cafe & Restaurant
    20 m Asian, Cafe, Vegetarian
    Hanoi Imperial Restaurant
    80 m Asian, Cafe, Diner

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Heart Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (272)Booking.com Reviews (340)
    8.2
    /
    10
    Cleanliness7.9
    Facilities7.1
    Location9.1
    Room comfort and quality8.5
    Service8.7
    Value for money8.3
    All languages
    All guests (272)
    All room types

    Show reviews that mention 

    Showing 202 verified guest comments
    12345
    9.6
    Exceptional
    Nelson from United States
    Solo traveler
    Superior
    Stayed 4 nights in April 2019

    Great location, helpful staff”

    This place is literally less than a minute walk to the lake. On weekends, the city of Hanoi closes of the streets around the lake so this hotel is perfectly situated for all those festivities. My room 202 was in the back area of the hotel which was more quiet. I saw that they have rooms that look out to the lake as well. The staff was great! They were helpful with any questions I had and were always so friendly and welcoming. The breakfast included is minimal, but you gotta go out and explore the food scene anyway. I would recommend staying here.

    Reviewed April 14, 2019
    9.2
    Exceptional
    kenneth from Thailand
    Couple
    Superior
    Stayed 4 nights in January 2019

    good hotel”

    wonderful friendly and helpful hotel, nothing is bad. Room 402 can be a bit noisy because the aircon composer outside. Otherwise it is a perfect hotel. Other rooms should be ok. For this price , it is a very very good hotel. Breakfast good and has a lot of choice.

    Reviewed January 19, 2019
    10.0
    Exceptional
    katharina from Germany
    Solo traveler
    Superior
    Stayed 1 night in August 2018

    Friendly, courteous and clean”

    I had a really nice room with enough space. The staff was very friendly and helpful. I can recommend the hotel and when I have the opportunity to get back to Hanoi, I would stay there another time. Big thanks to the staff for everything!!!

    Reviewed August 08, 2018
    10.0
    Exceptional
    Yanick
    Solo traveler
    Deluxe Lake View King Bed
    Stayed 2 nights in May 2019

    Great Location/Great room”

    It's a perfect spot, the staff is really kind, the room with view on the lake is great. A very nice stay. Thank you.

    Reviewed May 11, 2019
    9.6
    Exceptional
    Nick from United States
    Solo traveler
    Superior
    Stayed 1 night in December 2018

    Great Value in Hanoi”

    I stay there a couple times and the staff was incredibly friendly. The location is also perfect - just a couple block from Hoan Kiem lake, but on a quiet street. Comfortable bed, nice shower, friendly host. In my varies stays in Hanoi I have stayed at nicer places but I think Heart Hotel is the best value for the price!

    Reviewed January 12, 2019
    9.6
    Exceptional
    martin from Sweden
    Solo traveler
    Superior
    Stayed 3 nights in November 2017

    great great staf location”

    if u like to feel like home chose thise hotel. smal famely hotel not brand new but clean and well managed. smoth to have elevator staff do more and i mean more not only foure shoul be comftobol but alsow show u where to go where to eat so u get most off youre stay. i stayed many hotel in asia many 5 stars u get what u pay foure but here u get a really good stay foure low coust.location is great in old quarter.

    Reviewed November 29, 2017
    9.2
    Exceptional
    Kimberly from United States
    Group
    Superior
    Stayed 2 nights in July 2017

    Great location clean towels and sheet, great wi fi all western channels.”

    Elevator is fast and great except in the morning housekeeping leave all their supplies in the elevator so it looks like a warehouse as you walk in, also there are some loud talks from housekeeping staff at time. Except for that, hotel is in great location , highly recommended.

    Reviewed July 07, 2017
    8.0
    Excellent
    chee from Malaysia
    Couple
    Superior
    Stayed 1 night in October 2016

    from hotel to hostel”

    We're told by the hotel staff that we have to change to another hotel when we arrived. I'm actually angry and disappointed with that because they didn't inform me earlier. As they told me that they can't contact me because of agoda didn't send them my contact/email. Other than this, overall the hotel is good. Hotel location close to the night market. ( I stay in "Hanoi Heart Hostel" ) Staff very helpful and patience while I was in temper. Room is clean and breakfast is good.

    Reviewed November 05, 2016
    8.3
    Excellent
    Kerrie from Australia
    Couple
    Deluxe Lake View Room
    Stayed 2 nights in March 2013

    Friendly Staff, Great Location Near Lake”

    Proximity to Hoan Kiem Lake, Closeness to Top Sights, Friendliness of staff

    Small quaint room, great views of Hoan Kiem Lake. 5th floor excellent for quietness, excellent restaurants at your door, walking distance to everywhere and great people watching. Basic breakfast, omelette, Pho, but very good, enough. Fast internet readily available. Would recommend and definitely stay again. Staff very obliging and helpful, friendly, efficient.

    Reviewed April 05, 2013
    9.2
    Exceptional
    Kelley from United States
    Couple
    Deluxe Lake View Room
    Stayed 10 nights in October 2018

    Awesome location and very friendly helpful staff”

    We had a great view over the lake and heart of Hanoi from our balcony. Michael and the rest of staff were awesome and very accommodating, we would definitely stay again!

    Reviewed April 09, 2019
    8.8
    Excellent
    Jodie from Australia
    Solo traveler
    Deluxe Lake View Room
    Stayed 3 nights in February 2019

    perfect location”

    Great hotel in the perfect location. I will definitely stay here again

    Reviewed March 03, 2019
    10.0
    Exceptional
    Kevin from Australia
    Couple
    Deluxe City View
    Stayed 3 nights in August 2018

    Great Hotel in Old Quarter”

    Hotel in Hian Kiem (old quarter) great location to experience Hanoi on foot. We only spent 3 nights here, but would have liked more. Staff were very friendly. Would stay here again.

    Reviewed August 21, 2018
    10.0
    Exceptional
    Lisa from Australia
    Couple
    Deluxe City View
    Stayed 1 night in March 2018

    Fantastic little hotel in the heart of the Old Quarter of Ha Noi - close to the lake”

    Love this hotel and will use it again as a base when we visit Ha Noi! Very close to the lake and an easy walk to restaurants/pubs that are more reasonably priced than those on the lake. Great room with a little balcony for you to people watch...love this hotel - very clean, room was large...

    Reviewed March 18, 2018
    9.2
    Exceptional
    Frederick from Malaysia
    Couple
    Deluxe Lake View Room
    Stayed 4 nights in March 2018

    First Time Visit to Hanoi City”

    Great & Excellent location. Within a short walking distance to Hoan Kiam Lake and Old Quarters as well as major tourist attraction sites. Great housekeeping whenever we return to our room. Staff was very friendly, polite and accommodating and helpful to our request, especially Mr. Michael who help us on our booking for a day trip to Ha Long Bay, and advice us on our needs or request. A La Cart menu for breakfast was satisfying and good. Overall, my wife and I are very satisfied. Will definitely stay at Heart Hotel again if we return for our next visit to Hanoi.

    Reviewed March 14, 2018
    9.2
    Exceptional
    Marvin from Sweden
    Group
    Deluxe City View
    Stayed 3 nights in September 2017

    Don't be fooled by outside appearance”

    We stayed at family room and it has decent space. The room is clean and seems to be newly renovated. The plus point of this hotel is just 5 minutes to Hoan Kiem lake. Restaurant around the area is not cheap though.

    Reviewed October 16, 2017
    9.2
    Exceptional
    sai from United Kingdom
    Solo traveler
    Superior
    Stayed 2 nights in August 2017

    good locations, friendly staff”

    less than a minutes walk to the lake/night market. emergency stairs full of stuff that almost blocking the stairs. At midnight the front door will shut and you need to ring the bell to be able to get inside not good if there is a fire. breakfast was OK. overall is a good hotel except the front door shut at midnight. The girl at the reception was very helpful. love the service and the locations. will be back again in the future. Thanks

    Reviewed August 30, 2017
    7.6
    Very good
    Jerry from United Kingdom
    Solo traveler
    Superior
    Stayed 5 nights in July 2017

    Great Location”

    A basic hotel with average breakfast, but the location is great (2 minutes walk to Hoan Kiem Lake) and close to the Old Quarter as well as many cafes, bars and restaurants. The staff are keen to please and are generally helpful. I would be happy to stay here again if I needed a location in Hoan Kiem.

    Reviewed July 29, 2017
    9.6
    Exceptional
    Michael from Australia
    Couple
    Superior
    Stayed 2 nights in June 2017

    Lovely location and staff”

    Couldn't fault the location, just across from both the lake and the old quarter. Lovely staff were welcoming, and provided good advice, without ever trying to sell us anything. Gave us a free room upgrade, and we enjoyed people watching from the balcony. The hotel could do with a decor update, but has a lift, and everything was clean, functional and comfortable. Would very happily stay here again.

    Reviewed June 11, 2017
    9.2
    Exceptional
    Andrea from Australia
    Couple
    Deluxe Lake View Room
    Stayed 1 night in May 2017

    Great location”

    We had two short stays on our recent trip to Vietnam. The hotel is in an ideal position, the staff very friendly and helpful. Right near the lake and weekend night markets. A handy 24/7 mini mart right across the street.

    Reviewed May 22, 2017
    10.0
    Exceptional
    Andrea from Australia
    Couple
    Deluxe Lake View Room
    Stayed 4 nights in May 2017

    Exceptional”

    Fantastic location, very friendly and helpful staff, very close to the lake, night markets and a well stocked 24/7 handy mart right across the street. We were on the 6th floor lake view and could see all the weekend entertainment below us from the balcony.

    Reviewed May 15, 2017
    12345
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    • Exceptional location
    • Hoan Kiem Lake
    • Hanoi Railway Station is within 1.28 km