Great Value in Hanoi”

I stay there a couple times and the staff was incredibly friendly. The location is also perfect - just a couple block from Hoan Kiem lake, but on a quiet street. Comfortable bed, nice shower, friendly host. In my varies stays in Hanoi I have stayed at nicer places but I think Heart Hotel is the best value for the price!

First Time Visit to Hanoi City”

Great & Excellent location. Within a short walking distance to Hoan Kiam Lake and Old Quarters as well as major tourist attraction sites. Great housekeeping whenever we return to our room. Staff was very friendly, polite and accommodating and helpful to our request, especially Mr. Michael who help us on our booking for a day trip to Ha Long Bay, and advice us on our needs or request. A La Cart menu for breakfast was satisfying and good. Overall, my wife and I are very satisfied. Will definitely stay at Heart Hotel again if we return for our next visit to Hanoi.

Great rooms, friendly staff in Hanoi”

when we arrived in hanoi the staff at the heart hotel were most welcoming and immediately made us feel at home. our room was a spacious well-lit room with quality furnishings. the staff were helpful with advice without trying to sell us anything or promote any tours, which we appreciated. breakfast, which is included, was of a high quality and was taken in a pleasant room with original paintings on the wall. the hotel is situated in a very central and convenient location, close to the old quarter and the tourist information centre. however, unlike many hotels in hanoi, it is in a quiet street which runs off a busy street, so is quite peaceful.

Ideal Location”

Renovations were underway so things were a bit topsy tervy. Breakfast was had at a restaurant across the road. The room is cosy but great view of Hoan Kiem Lake. We have stayed in this room before, returning for sentimental reasons, and I don't remember the close proximity to a window from another hotel, but looking in the other direction is a great view of lights and the lake. Bathroom is a little too cosy and a bit of a tight squeeze but generally a nice hotel, fantastic location and super friendly staff

Contented and satisfied”

Heart Hotel was the right selection for my staying at the Old Quarter in Hanoi some days ago. It takes me a few minutes to walk to either the beautifull green lake or some shopping stores in City center, the room stays clean and quiet, my questions are met and answered by the friendly staffs at any time, the breakfast is well served (if you have no idea for your luch and dinner, should ask the team for recommendation). Pleasant I felt. Thank you!

Amazing!”

This was the first place I stayed in the country and I was glad I did. Henry, the receptionist was so cheerful and happy to help us in all possible ways. The rooms were so clean and stocked thoughtfully. Good options for breakfast and quite good. Its very close to the Hoan kiem lake and in the old quarter. Most of the attractions are walkable.

Don't be fooled by outside appearance”

We stayed at family room and it has decent space. The room is clean and seems to be newly renovated. The plus point of this hotel is just 5 minutes to Hoan Kiem lake. Restaurant around the area is not cheap though.

I was lucky to choose this hotel ”

It's difficult picking a hotel in a different part of the world that you're unfamiliar with, so picking the heart hotel proved to be an excellent choice. It's small clean and very friendly. If you go to a bigger international type hotel ,you wil miss out on the individual touch .i booked my tours with them and that proved very ha nay for pickup and drop offs. They staff are very very helpful , one day I felt unwell and they offered to take me to a chemist,no charge, I cannot recommend them enough . Excellent service.

Friendly Staff, Great Location Near Lake”

Small quaint room, great views of Hoan Kiem Lake. 5th floor excellent for quietness, excellent restaurants at your door, walking distance to everywhere and great people watching. Basic breakfast, omelette, Pho, but very good, enough. Fast internet readily available. Would recommend and definitely stay again. Staff very obliging and helpful, friendly, efficient.

Great location, helpful staff”

This place is literally less than a minute walk to the lake. On weekends, the city of Hanoi closes of the streets around the lake so this hotel is perfectly situated for all those festivities. My room 202 was in the back area of the hotel which was more quiet. I saw that they have rooms that look out to the lake as well. The staff was great! They were helpful with any questions I had and were always so friendly and welcoming. The breakfast included is minimal, but you gotta go out and explore the food scene anyway. I would recommend staying here.

Great Hotel in Old Quarter”

Hotel in Hian Kiem (old quarter) great location to experience Hanoi on foot. We only spent 3 nights here, but would have liked more. Staff were very friendly. Would stay here again.

Great little hotel!”

As a frequent traveller to Hanoi I have stayed in this hotel a few times now. The beds are comfy, the rooms clean and well-equipped, and the bathrooms have a bath tub which is an added bonus! The view from the lake view rooms is amazing and the staff are veryfriendly. There is not much choice for breakfast (mostly bread, eggs or noodles) but the coffee is good and there is always fruit. Would highly recommend this hotel!

Excellent location and good staff”

We stayed at Heart hotel after finishing our tour. It was our second stay at the hotel. We loved the location. Staff provided good and professional service. Breakfast was fine. Facilities are a bit run down. Bath towels should be replaced. In saying that, we would love to stay at Heart Hotel when visiting Hanoi next time. Thank you, staff at Heart Hotel.

High quality budget hotel”

We were so happy with our stay at Heart Hotel! Staff were extremely warm and helpful and spoke very good English. Breakfast was average but acceptable. Rooms were spacious, very clean, tastefully decorated, good windows, great air conditioning, good WiFi connection. Very affordable. Don't hesitate to stay here, you will be glad you did!

from hotel to hostel”

We're told by the hotel staff that we have to change to another hotel when we arrived. I'm actually angry and disappointed with that because they didn't inform me earlier. As they told me that they can't contact me because of agoda didn't send them my contact/email. Other than this, overall the hotel is good. Hotel location close to the night market. ( I stay in "Hanoi Heart Hostel" ) Staff very helpful and patience while I was in temper. Room is clean and breakfast is good.

Good location, clean mid-range hotel.”

My wife and I stayed for 4 nights in a Lake View room. The room was a good size, bed was comfortable and the view over Hoan Kiem lake was nice. For a mid-range hotel it was value for money. Breakfast was included in the price and, whilst adequate, was somewhat limited in choice. Would recommend a Lake View room as other rooms seemed somewhat claustrophobic. It is situated in a quiet street with a number of good restaurants nearby.

Great Location”

A basic hotel with average breakfast, but the location is great (2 minutes walk to Hoan Kiem Lake) and close to the Old Quarter as well as many cafes, bars and restaurants. The staff are keen to please and are generally helpful. I would be happy to stay here again if I needed a location in Hoan Kiem.

A okay place ”

Family of 4, booked 3 rooms: Lake View, City View & Superior room. The Lake View room only had a glimpse of the lake, mostly view of others old roofs, not worth the extra $. The City View room, you have look down to see the small street. The Superior room OK for 1 person, didn't waste $ on view. All the reviews about the cleanliness of Heart Hotel are true! The breakfast was very restricted, hard to start the day or Hanoi tour with him counting the bread, eggs that you eat. Micheal said "breakfast is not a problem " but where were you? The breakfast at Hanoi Capella Hotel was much better! 18 Sept. Ha Long Bay day tour with Wati Tour, US$40.00 pp plus $5. pp for boat ride. The bus to HLB was too small for 28 passages, a/c on power saver mode, 10-courses seafood lunch was a big SORRY! French fries, rice, cucumber, cabbage, 10" head-tail fish for 6 people, chicken with 75% onion & average 2 1/2 shrimps pp. Snack their own food after! No night cruise 😅 Micheal & the lady manager 👍

A small hotel with a big heart”

We had another very enjoyable stay at this hotel. Staff did everything possible to ensure our stay and travels in Ha Noi were smooth and comfortable. Particularly Hien, who was an absolute delight. Heart Hotel also has an excellent location. I highly recommend it.

Awesome location and very friendly helpful staff”

We had a great view over the lake and heart of Hanoi from our balcony. Michael and the rest of staff were awesome and very accommodating, we would definitely stay again!