Heart Hotel
Heart Hotel
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9.2
Exceptional

"Bright well-kept rooms and comfortable beds."

Noel

|

April 19, 2018

Superior Heart Hotel
Superior
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Lobby Heart Hotel
Lobby
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Lobby Heart Hotel
Lobby
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 Heart Hotel
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Exceptional
Location
9.2
See all 6 photos Heart Hotel
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What guests are saying:
Excellent service.
Ian from Australia
Solo traveler
Very nice and clean hotel.
maya from Israel
Family with young children
nice room, as said in the description. very friendly stuff, they helped us with everything. nice breakfast.
Stefan from Vietnam
Couple
We will be back!
Mattias from Sweden
Couple
The gotel was undergoing some minor renovations but the concierge took me to the neighbouring Heart hotel. Excellent service.
Ian from Australia
Solo traveler
Staffs are very nice. The room is clean with balcony. Location is very good. It's very near the hoankiem lake
Piyaporn from Thailand
Couple
The location can’t be better Nice breakfast Large comfortable room
Stephen from United States
Solo traveler
Excellent
valentina from Italy
Couple

Heart Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 250 reviewsSee what guests said
8.3
/
10
Excellent service
8.7
Recommended by 89% of guests
Value for money8.3
Location rating9.2
Nearest airportGia Lam Airport (VGL)
Distance to airport3.9 km
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.5
Excellent
Room comfort & quality
Family Room (2 Adults + 2 Children)
Family Room (2 Adults + 2 Children)
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 1 single bed and 1 king bed
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Deluxe Quadruple Room
Deluxe Quadruple Room
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
  • 2 single beds and 1 super k...
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Deluxe City View
Deluxe City View
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe Lake View Room
Deluxe Lake View Room
...
  • Room size: 25 m²/269 ft²
  • Partial lake view
  • 1 king bed
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Deluxe Lake View King Bed
Deluxe Lake View King Bed
...
  • Room size: 24 m²/258 ft²
  • Lake view
  • 1 king bed
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Superior
Superior
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
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Deluxe With View Single
Deluxe With View Single
...
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    Deluxe With View King
    Deluxe With View King
    ...
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      Room Luxury City View
      Room Luxury City View
      ...
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        Deluxe Single
        Deluxe Single
        ...
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          Have a question for Heart Hotel?

          What people love about the property

          • 8.0
            Very good

            "Room is clean and breakfast is good."

            cg

            |

            November 5, 2016

          • 7.6
            Very good

            "Good for location, and friendly staff."

            CHI W.

            |

            May 14, 2016

          • 8.8
            Excellent

            "Great location."

            Abbey

            |

            May 26, 2016

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          More about Heart Hotel

          More about Heart Hotel

          8.0
          Very good

          "Staff provided good and professional service."

          Daniel D.

          |

          March 3, 2017

          An overview

          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          The Balcony Bar & Cafe
          50 m Vietnamese
          80s Vietnamese Cuisine Restaurant
          100 m Vietnamese
          Hoa Beo
          100 m Vietnamese
          American cuisine
          American cuisine
          Le Palmy Restaurant
          110 m American, Eastern European, Vietnamese
          Jalus vegan kitchen & cafe
          150 m American, Asian, Cafe
          Gecko Cheap and Cheerful Restaurant
          190 m American, Asian, Bar
          Asian cuisine
          Asian cuisine
          Old Street Cafe & Restaurant
          10 m Asian, European, Vietnamese
          Buon Dua Le Cafe & Restaurant
          20 m Asian, Cafe, Vegetarian
          Hanoi Imperial Restaurant
          80 m Asian, Cafe, Diner

          What they offer

          10.0
          Exceptional

          "It''s small clean and very friendly."

          michael

          |

          December 3, 2016

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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

          The property

          Number of rooms : 20

          Real reviews from real guests

          Agoda Reviews (250)Booking.com Reviews (420)
          8.3
          /
          10
          Cleanliness8.0
          Facilities7.1
          Location9.2
          Room comfort and quality8.5
          Service8.7
          Value for money8.3
          Provided by verified guests of Agoda
          All languages
          All guests (250)
          All room types

          Show reviews that mention 

          Showing 191 verified guest comments
          12345
          9.6
          Exceptional
          Nick from United States
          Solo traveler
          Superior
          Stayed 1 night in December 2018
          Great Value in Hanoi”
          I stay there a couple times and the staff was incredibly friendly. The location is also perfect - just a couple block from Hoan Kiem lake, but on a quiet street. Comfortable bed, nice shower, friendly host. In my varies stays in Hanoi I have stayed at nicer places but I think Heart Hotel is the best value for the price!
          Reviewed January 12, 2019
          10.0
          Exceptional
          katharina from Germany
          Solo traveler
          Superior
          Stayed 1 night in August 2018
          Friendly, courteous and clean”
          I had a really nice room with enough space. The staff was very friendly and helpful. I can recommend the hotel and when I have the opportunity to get back to Hanoi, I would stay there another time. Big thanks to the staff for everything!!!
          Reviewed August 08, 2018
          10.0
          Exceptional
          Say from Malaysia
          Group
          Superior
          Stayed 4 nights in December 2018
          Thanks for making us feel at home”
          Great location. Heart Hotel staff made us feel at home. Thanks for a wonderful time.
          Reviewed January 09, 2019
          9.6
          Exceptional
          martin from Sweden
          Solo traveler
          Superior
          Stayed 3 nights in November 2017
          great great staf location”
          if u like to feel like home chose thise hotel. smal famely hotel not brand new but clean and well managed. smoth to have elevator staff do more and i mean more not only foure shoul be comftobol but alsow show u where to go where to eat so u get most off youre stay. i stayed many hotel in asia many 5 stars u get what u pay foure but here u get a really good stay foure low coust.location is great in old quarter.
          Reviewed November 29, 2017
          10.0
          Exceptional
          Louise from United Kingdom
          Solo traveler
          Deluxe Lake View Room
          Stayed 1 night in April 2017
          Great little hotel!”
          As a frequent traveller to Hanoi I have stayed in this hotel a few times now. The beds are comfy, the rooms clean and well-equipped, and the bathrooms have a bath tub which is an added bonus! The view from the lake view rooms is amazing and the staff are veryfriendly. There is not much choice for breakfast (mostly bread, eggs or noodles) but the coffee is good and there is always fruit. Would highly recommend this hotel!
          Reviewed April 17, 2017
          8.0
          Excellent
          chee from Malaysia
          Couple
          Superior
          Stayed 1 night in October 2016
          from hotel to hostel”
          We're told by the hotel staff that we have to change to another hotel when we arrived. I'm actually angry and disappointed with that because they didn't inform me earlier. As they told me that they can't contact me because of agoda didn't send them my contact/email. Other than this, overall the hotel is good. Hotel location close to the night market. ( I stay in "Hanoi Heart Hostel" ) Staff very helpful and patience while I was in temper. Room is clean and breakfast is good.
          Reviewed November 05, 2016
          10.0
          Exceptional
          Lisa from Australia
          Couple
          Deluxe City View
          Stayed 1 night in March 2018
          Fantastic little hotel in the heart of the Old Quarter of Ha Noi - close to the lake”
          Love this hotel and will use it again as a base when we visit Ha Noi! Very close to the lake and an easy walk to restaurants/pubs that are more reasonably priced than those on the lake. Great room with a little balcony for you to people watch...love this hotel - very clean, room was large...
          Reviewed March 18, 2018
          9.2
          Exceptional
          Frederick from Malaysia
          Couple
          Deluxe Lake View Room
          Stayed 4 nights in March 2018
          First Time Visit to Hanoi City”
          Great & Excellent location. Within a short walking distance to Hoan Kiam Lake and Old Quarters as well as major tourist attraction sites. Great housekeeping whenever we return to our room. Staff was very friendly, polite and accommodating and helpful to our request, especially Mr. Michael who help us on our booking for a day trip to Ha Long Bay, and advice us on our needs or request. A La Cart menu for breakfast was satisfying and good. Overall, my wife and I are very satisfied. Will definitely stay at Heart Hotel again if we return for our next visit to Hanoi.
          Reviewed March 14, 2018
          10.0
          Exceptional
          Kevin from Australia
          Couple
          Deluxe City View
          Stayed 3 nights in August 2018
          Great Hotel in Old Quarter”
          Hotel in Hian Kiem (old quarter) great location to experience Hanoi on foot. We only spent 3 nights here, but would have liked more. Staff were very friendly. Would stay here again.
          Reviewed August 21, 2018
          9.2
          Exceptional
          Noel from Canada
          Couple
          Superior
          Stayed 4 nights in April 2018
          Great value.”
          Great location close to the lake. Bright well-kept rooms and comfortable beds. Very helpful English speaking staff.
          Reviewed April 19, 2018
          10.0
          Exceptional
          steven from Malaysia
          Solo traveler
          Deluxe City View
          Stayed 1 night in March 2018
          room is big”
          City view is great. Overall ok.
          Reviewed March 18, 2018
          10.0
          Exceptional
          steven from Malaysia
          Solo traveler
          Deluxe City View
          Stayed 1 night in March 2018
          ok”
          City view is great. Overall ok.
          Reviewed March 18, 2018
          6.8
          Good
          William from Cambodia
          Family with teens
          Deluxe City View
          Stayed 1 night in December 2017
          Decent”
          It’s a decent place and the location is great for walking around. The traffic in the city is a complete mess so even if the hotel is near the lake, it’s still hard to walk. Reception staff was helpful but you have to sort of dig it out of him a bit. Our sheet had a hole and I asked them to change. A woman came knocking loudly and while changing the sheets speaking in Vietnamese to her partner throwing things around as if it annoyed her so much to have asked her to do that. So don’t expect much. Just a decent room to sleep and that’s all.
          Reviewed January 02, 2018
          9.2
          Exceptional
          Marvin from Sweden
          Group
          Deluxe City View
          Stayed 3 nights in September 2017
          Don't be fooled by outside appearance”
          We stayed at family room and it has decent space. The room is clean and seems to be newly renovated. The plus point of this hotel is just 5 minutes to Hoan Kiem lake. Restaurant around the area is not cheap though.
          Reviewed October 16, 2017
          9.2
          Exceptional
          sai from United Kingdom
          Solo traveler
          Superior
          Stayed 2 nights in August 2017
          good locations, friendly staff”
          less than a minutes walk to the lake/night market. emergency stairs full of stuff that almost blocking the stairs. At midnight the front door will shut and you need to ring the bell to be able to get inside not good if there is a fire. breakfast was OK. overall is a good hotel except the front door shut at midnight. The girl at the reception was very helpful. love the service and the locations. will be back again in the future. Thanks
          Reviewed August 30, 2017
          7.6
          Very good
          Jerry from United Kingdom
          Solo traveler
          Superior
          Stayed 5 nights in July 2017
          Great Location”
          A basic hotel with average breakfast, but the location is great (2 minutes walk to Hoan Kiem Lake) and close to the Old Quarter as well as many cafes, bars and restaurants. The staff are keen to please and are generally helpful. I would be happy to stay here again if I needed a location in Hoan Kiem.
          Reviewed July 29, 2017
          9.2
          Exceptional
          Kimberly from United States
          Group
          Superior
          Stayed 2 nights in July 2017
          Great location clean towels and sheet, great wi fi all western channels.”
          Elevator is fast and great except in the morning housekeeping leave all their supplies in the elevator so it looks like a warehouse as you walk in, also there are some loud talks from housekeeping staff at time. Except for that, hotel is in great location , highly recommended.
          Reviewed July 07, 2017
          9.6
          Exceptional
          Michael from Australia
          Couple
          Superior
          Stayed 2 nights in June 2017
          Lovely location and staff”
          Couldn't fault the location, just across from both the lake and the old quarter. Lovely staff were welcoming, and provided good advice, without ever trying to sell us anything. Gave us a free room upgrade, and we enjoyed people watching from the balcony. The hotel could do with a decor update, but has a lift, and everything was clean, functional and comfortable. Would very happily stay here again.
          Reviewed June 11, 2017
          9.2
          Exceptional
          Andrea from Australia
          Couple
          Deluxe Lake View Room
          Stayed 1 night in May 2017
          Great location”
          We had two short stays on our recent trip to Vietnam. The hotel is in an ideal position, the staff very friendly and helpful. Right near the lake and weekend night markets. A handy 24/7 mini mart right across the street.
          Reviewed May 22, 2017
          10.0
          Exceptional
          Andrea from Australia
          Couple
          Deluxe Lake View Room
          Stayed 4 nights in May 2017
          Exceptional”
          Fantastic location, very friendly and helpful staff, very close to the lake, night markets and a well stocked 24/7 handy mart right across the street. We were on the 6th floor lake view and could see all the weekend entertainment below us from the balcony.
          Reviewed May 15, 2017
          12345
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          Heart Hotel
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          • Exceptional location
          • Hoan Kiem Lake
          • Hanoi Railway Station is within 1.28 km