Heartland Hotel Fox Glacier
11 Cook Flat Road, Fox Glacier, Fox Glacier, New Zealand, 7859 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Fox Glacier part of Fox Glacier, this property puts you close to attractions and interesting dining options. This 3-star property features restaurant to make your stay more indulgent and memorable.
Highlights
Facilities
Airport transfer
Car park
Free Wi-Fi in all rooms!
Luggage storage
Coffee shop
Laundry service
Room too hot and stuffy”
When we arrived, the receptionist changed our room from one on the ground floor to another up two flights of stairs, despite our declared wish to keep the original booking. So we made our way up the stairs, not without difficulty. The room was smaller than we had expected, and was stuffy. The only window opened onto an easily accessible wooden walkway across the roof. We decided that it was not safe to leave the window open, so the room remained hot and stuffy, there was no airconditioning. Bathroom and amenities were generally acceptable, but towels seemed old and a bit dingy. We had been given a wifi password to use: the system did not provide a consistently acceotable level of service. Despite my comments, this is probably the best place to stay at when visiting Fox Glacier, so my advice to anyone heading in this direction would be to give Fox Glacier accommodation a miss and stay somewhere near Franz Josef.
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Surpassed expectations”
We were a little concerned that we may have a noisy experience at this hotel after reading some reviews, but it was wonderfully quiet. The staff responded quickly to a perceived concern we had and could not have been more helpful. We would definitely stay again, as it is so central, clean and competitively priced in a busy, seasonal tourist town.
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Very good”
They have comfortable room for 3 travellers and location was great if you are going for helihike in Fox Glacier. Walking distance yo most of the eateries and shops.
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Great location, dated hotel.”
Fox Glacier is an amazing township and the Heartland Hotel Fox Glacier was right in the middle of town. This hotel is very dated and when we walked into the room it had a musty, moldy smell. The mattress's probably have never been changed. When you sit on them, they just sunk down. We booked 2 rooms, one for our kids and one for us, both rooms were smelly with old mattress's. We tried to ask at the check-in desk if we could extend one room for a couple of hours, so we could use it after our hike up the Glacier. The Employee would not even consider it and just said a curt "No." We did not try the dining room.
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Rundown hotel”
The hotel is the oldest in the area so is a bit rundown. Don't expect to much as they only provide basic amenities but it is still comfortable nonetheless. Late check-out is not an option as they are full all the time so it's a bit of a hassle if you plan to go to Fox Glacier in the wee hours.
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very old hotel with renovated rooms, good bathroom”
graet views of mount cook and southern alps and of couse to fox glacier
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A quaint old worldy hotel.”
This was a lovely place to stay and use as a base to explore the glaciers. The rooms were comfortable, recently modernised and clean. Don't get confused with the other Scenic hotel!
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Excellent”
The hotel locates right at the centre of the town, next to all travel shops, gas station, supermarket, restaurant. You won't miss it when you come to the township. Room is very clean and spacious. I will recommend anyone to stay if location is the first priority.
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Average Accommodation”
if this hotel is booked near fully or close like in season time or busy period then be prepare for cold water that's 100%. no chance of getting hot water and hence i rated them average. no hot water in fox glacier...now that's difficult to handle. please make sure this very important point. i have booked room with spa and the only i can do there was to use the wash basin. no co-operation from staff - replied we have problem in our hot water system - typical answer
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It's your choice”
I really don't know it's good or not. cause I booked but I couldn't go there. cause The tranzalpine train is only 1. We miss the train and we couldn't go there. If you want to go this hotel. you should take the train or bus early morning. I really enjoy at glaciers, even it's not this hotel though. you should go to glacier!! It's awsome!
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Had an excellent stay”
Overall a great stay. We had breakfast one morning in the hotel, it was terrible but due to a mix up we didn't have to pay for it, but even free it was great! Other meals were catered for by a different kitchen and they were really great.
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Excellent”
The room is spacious and clean, the reception staff is helpful by waiting for our late check in . The hotel is a bit old and bed is too soft, but breakfast is ok and staff is helpful.
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Unbelievably noisy and poor value”
Avoid room 23 at all costs. Located directly over the kitchen, with bangs and crashes all day and evening until quite late, starting very early in the morning, plus the radio was on loudly at all times, followed by food/ cooking smells. Staff apologized next morning on checkout but admitted they knew it was a problem with that room but couldn't tell me why they had put us there. I know accommodation is at a premium in Fox but the room was tiny and very poor value for money compared to everywhere else we have stayed so far
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Nice Restaurant but small room”
I had stay one night in this hotel, the time we reach here already 7:30pm. Luckily the hotel restaurant still open. Nice food & good service.
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Not bad ”
This hotel is a little worn out. Needed to refurbish. The bed is a little too soft for me. Shower not so satisfying. Could be better for the rate they are charging. I would give 6/10
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Dear Fong, Thank you for taking the time to review your stay at the Heartland Hotel Fox Glacier. We take all feedback very seriously and will take on board all the comments. Kind regards, Gladys Bargallo Hotel Manager
Excellent Hotel and service with a smile”
This was according to us one of the best night stops during our stay in the South Island of New Zealand.
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Clean but small room”
We had a triple room but it was too small for 3 of us to stay in. We can't even put in our luggages. Room is clean. Surpringly bathroom is spacious. One of the repection was not that friendly, however the manager on duty is always willing to provide information.
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Great service ”
We like our stay there! When we tell the reception we are on honeymoon they give us a bottle of wine for free as a gift
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It was good but overpriced ”
Perfect central location but breakfast was too expensive
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Thank you for the feedback. Kind regards, Gavin
great location and beautiful view of Fox Glacier ”
it located exactly on the heart of the city which easily accessible to everywhere.
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