Heartland Queenstown Hotel
Standard - 3 Single Beds Heartland Queenstown Hotel
 Heartland Queenstown Hotel
Interior view Heartland Queenstown Hotel
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8.1
Excellent
/10
(451 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • toi o tahuna200 m
  • Dart River Jet Safaris210 m
  • Queenstown Post Shop210 m
  • Silver Fern Gallery220 m
  • Cookie Time Shop240 m
  • Double Decker Bus240 m
  • Vesta Design Store270 m
  • Queenstown Arts Centre270 m
  • Artbay Gallery270 m
  • Queenstown Mall280 m
  • Free Wi-Fi

    Heartland Queenstown Hotel

    27 Stanley Street, Queenstown City Center, Queenstown, New Zealand, - See map
    "The hotel has modern decor."
    Roger - May 20, 2018
    Exceptional reputation
    Recommended by 95% of guests
    Excellent cleanliness
    8.4 rating for cleanliness
    • 330 meters to public transportation

    • Located in heart of Queenstown

    • Free Wi-Fi in all rooms!

    • Room service [24-hour]

    • Bar

    Property ranking|Compared to 1,173 Queenstown properties
    See all rankings
    Room comfort score
    8.3/10
    Location score
    8.5/10
    Service score
    8.3/10
    Review score - United States
    7.9/10
    Better than
    96
    %
    of Queenstown properties
    Better than
    94
    %
    of Queenstown properties
    Better than
    94
    %
    of Queenstown properties
    Better than
    94
    %
    of Queenstown properties
    Value for money7.9
    Location rating8.5
    Nearest airportQueenstown Airport (ZQN)
    Distance to airport6.0 km

    Rooms available at Heartland Queenstown Hotel

    8.3
    Excellent
    Room comfort & quality
    Family  Room with Lake View
    Family Room with Lake View
    ...
    • Room size: 50 m²/538 ft²
    • Garden view
    • 2 single beds and 1 queen b...
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    Family - Quad Room
    Family - Quad Room
    ...
    • Room size: 50 m²/538 ft²
    • Garden view
    • 2 single beds and 1 queen b...
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    Superior - King Bed
    Superior - King Bed
    ...
    • Room size: 39 m²/420 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Standard King
    Standard King
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 double bed and 1 king bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 single bed and 1 queen be...
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    Standard Twin
    Standard Twin
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 single bed and 1 queen be...
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    Standard Studio Twin
    Standard Studio Twin
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 1 single bed and 1 queen be...
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    Premium King Chalet
    Premium King Chalet
    ...
    • Room size: 30 m²/323 ft²
    • Lake view
    • 1 super king bed
    Enter dates to see prices
    Chalet King room
    Chalet King room
    ...
    • Room size: 30 m²/323 ft²
    • Partial lake view
    • 1 super king bed
    Enter dates to see prices
    Standard - 3 Single Beds
    Standard - 3 Single Beds
    ...
    • Room size: 15 m²/161 ft²
    • Garden view
    • 3 single beds
    Enter dates to see prices

    What people love about Heartland Queenstown Hotel

    • 10.0
      Exceptional
      Location

      "Kindly people, Good location, Nive view in room, anyway very nice!!!"

      Park

      |

      October 6, 2017

    • 9.6
      Exceptional
      Location

      "Easy walk into town -Great view of the lake -Good size room -Friendly staff"

      Mattia

      |

      July 11, 2018

    • 9.6
      Exceptional

      "Very very nice family apartment room."

      mohd A.

      |

      September 25, 2018

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    More about Heartland Queenstown Hotel

    More about Heartland Queenstown Hotel

    8.4
    Excellent

    "Had a lovely stay in Family Room."

    Low

    |

    November 6, 2018

    An overview

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    What they offer

    7.6
    Very good
    Bathroom

    "Bathroom is nice."

    Justin

    |

    December 22, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Heartland Queenstown Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (451)Booking.com Reviews (1549)
    8.1
    /
    10
    Cleanliness8.4
    Facilities7.7
    Location8.5
    Room comfort and quality8.3
    Service8.3
    Value for money7.9
    Rating
    9+ Exceptional (93)
    8-9 Excellent (69)
    7-8 Very Good (111)
    6-7 Good (22)
    <6 Below Expectation (34)
    Time of the year
    Mar - May (78)
    Jun - Aug (92)
    Sep - Nov (82)
    Dec - Feb (77)
    All languages
    All guests (451)
    All room types

    Show reviews that mention 

    Showing 329 verified guest comments
    12345
    9.2
    Exceptional
    Kerry from Singapore
    Solo traveler
    Family Room with Lake View
    Stayed 2 nights in May 2019

    Great location, beautiful rooms”

    My friends and i were given a double storey chalet type room with great views of the lake. There was also a fully equipped kitchen completed with little sachets of detergent. The hotel staff were great, able to provide advice for where to hang out for some quiet time in a bustling town like Queenstown.

    Reviewed June 02, 2019

    Good morning Kerry, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

    Responded June 16, 2019
    Heartland Queenstown Hotel
    8.0
    Excellent
    ANNA from Russia
    Couple
    Standard King
    Stayed 1 night in April 2019

    City center”

    The hotel is located in the city center. Very convenient, since everything is within walking distance - the promenade, shops, cafes, restaurants, gondola. A little bit old. Any services at the hotel did not use. Booked for Easter, so the cost was too high. In any case, would make this choice again. Queenstown is fantastically beautiful.

    Reviewed April 24, 2019

    Good morning Anna, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

    Responded April 28, 2019
    Heartland Queenstown Hotel
    8.4
    Excellent
    Low from Malaysia
    Group
    Family Room with Lake View
    Stayed 2 nights in September 2018

    Overall Okay”

    Had a lovely stay in Family Room. Clean and beautiful view. Nice location but very limited parking. Shower facility seems outdated, kitchen and bathroom are small as most space are remained for bedroom area.

    Reviewed November 06, 2018

    Good morning Low, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

    Responded January 12, 2019
    Heartland Queenstown Hotel
    8.4
    Excellent
    CINDY from Indonesia
    Family with teens
    Standard King
    Stayed 2 nights in June 2019

    spacious with a view”

    room was very strategically located near town center. has a good view. too bad i had a hard time with the heater and had to call the receptionist at 12 am. because we were all freezing.

    Reviewed June 22, 2019

    Good morning CINDY, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

    Responded July 26, 2019
    Heartland Queenstown Hotel
    8.4
    Excellent
    Niti from Thailand
    Couple
    Standard Twin
    Stayed 1 night in April 2019

    A good place in queentown”

    Staff very nice to help, a good room for stay and nice view with lake. Trsnsport very easy with Uber or own drive

    Reviewed April 29, 2019

    Good morning Niti, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

    Responded May 08, 2019
    Heartland Queenstown Hotel
    9.2
    Exceptional
    Gary from Australia
    Couple
    Standard Twin
    Stayed 1 night in February 2016

    Nice hotel but bed horrendous ”

    Nicely appointed hotel in a good location as it's far enough away from the centre of Queenstown but not too far to walk to the city centre. Luckily we only stayed for one nigh as the main bed was terribly uncomfortable. The only let down in an otherwise pleasant stay.

    Reviewed March 04, 2016

    Good morning, Thank you for your online Agoda review! We do hope to see you again soon, Kind regards, Ramon James - Hotel Manager

    Responded June 15, 2017
    Heartland Queenstown Hotel
    8.3
    Excellent
    Julita from Indonesia
    Family with young children
    Standard Twin
    Stayed 1 night in July 2015

    Good location and confy room”

    Good location , near to the city center , just need 5 minute walk. The room is very comfy, clean bathroom. Valuable price

    It was so fun to stay at this hotel. We will never get bored because we can go to the city center easily. The hotel also has a reasonable price even though their location is in the middle town. The most i like from this hotel is near to the church. Very recommended hotel

    Reviewed August 03, 2015

    Good Afternoon Julita, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded May 05, 2018
    Heartland Queenstown Hotel
    8.7
    Excellent
    Dian from Indonesia
    Couple
    Standard Twin
    Stayed 2 nights in April 2013

    Mountain and lake view in front of my bedroom ”

    The hotel design, the comfortable bedroom and the view

    The hotel design is very stylish, the staff are friendly and helpful. Its only a short walk from the city centre and Queenstown main attractions. I really like their natural bath and body complimentary and I was so happy to find they provide drinking chocolate wirh coffee and tea on the shelf.

    Reviewed April 14, 2013

    Good morning Dian, Thank you for taking time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded June 28, 2018
    Heartland Queenstown Hotel
    8.3
    Excellent
    Pei from Malaysia
    Family with teens
    Standard Twin
    Stayed 1 night in August 2012

    Comfortable and good location”

    good service

    Great service, friendly staff. Car park is nearby hotel room which is really convenient for us. Quiet and peaceful environment. Room is spacious. Nice view but our balcony was blocked by other houses (still able to see beautiful mountains and blue sky). We had a pleasant stay.

    Reviewed September 17, 2012

    Good morning Pei, Thank you for taking the time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded June 29, 2018
    Heartland Queenstown Hotel
    10.0
    Exceptional
    Helen from Philippines
    Couple
    Standard King
    Stayed 1 night in August 2010

    the best”

    good location, beautiful view from the terrace!!!
    can't think of any

    heartland hotel is a very beautiful hotel. nice location. very near shops and the bus station going to the mountains. the hotel itself has a wonderful facade. nice facilites, big room, big toilet and bath! very clean and affordable. friendly staff. can't think of any flaws. our room has a superb view of the lake and mountain with snow! will definitely recommend this hotel to anyone.

    Reviewed August 19, 2010

    Good Afternoon Helen, Thank you for taking the time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon. Kind regards, Sunil Siraboina - Hotel Manager

    Responded June 30, 2018
    Heartland Queenstown Hotel
    9.6
    Exceptional
    mohd from Malaysia
    Family with young children
    Family Room with Lake View
    Stayed 2 nights in September 2018

    Exceptional”

    very very nice family apartment room. Near to Queenstown Mall

    Reviewed September 25, 2018

    Good morning mohd, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

    Responded September 30, 2018
    Heartland Queenstown Hotel
    8.8
    Excellent
    Yeo from Singapore
    Couple
    Premium King Chalet
    Stayed 2 nights in September 2018

    Excellent”

    Exceptional view from the balcony which overlays Queenstown and its scenery.

    Reviewed September 24, 2018

    Good morning Yeo, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

    Responded September 30, 2018
    Heartland Queenstown Hotel
    10.0
    Exceptional
    RETIA from Indonesia
    Group
    Family Room with Lake View
    Stayed 2 nights in September 2018

    Nice hotel, nice ambience, nice staffs”

    We loved our stays here, definetely will be back if we come back to queenstown.

    Reviewed September 16, 2018

    Good morning RETIA, Thank you for taking time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon. Kind regards, Sunil Siraboina - Hotel Manager

    Responded September 16, 2018
    Heartland Queenstown Hotel
    9.2
    Exceptional
    Low from Singapore
    Group
    Standard Twin
    Stayed 5 nights in July 2018

    Simple but caters all your needs”

    The room was spacious and very clean. Staff were very friendly. However, you will need to climb up a steep slope from the town centre so it might not be a good idea for older folks. It is a stone's throw away from town centre, 5min or so walk, where you can get good food and do shopping at the supermarket. It is also very near Queenstown Gardens and Kiwi Wildlife Reserve. Room service was really yummy. Down side is that though there is parking available, there might not be enough for everyone.

    Reviewed July 12, 2018

    Good morning Low, Thank you for taking time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded July 19, 2018
    Heartland Queenstown Hotel
    8.4
    Excellent
    Dimitri from Australia
    Solo traveler
    Superior Twin Room
    Stayed 7 nights in June 2018

    Stone's throw.”

    Really good location for a really good price. The room was made up daily and was always warm upon arrival. Room service was prompt and the staff were all very pleasant. I'll recommend the Heartland to anyone and would stay there again.

    Reviewed July 03, 2018

    Good morning Dim itri, Thank you for taking time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded July 08, 2018
    Heartland Queenstown Hotel
    8.8
    Excellent
    Roger from United States
    Couple
    Standard King
    Stayed 1 night in May 2018

    Nice hotel, convenient to town”

    The hotel has modern decor. It is very convenient for downtown, being a short - but steep - walk. Parking is limited in the hotel grounds. Wifi is free but not great. Bed very comfortable. Everything very clean. Staff helpful. Good value for money in Queenstown.

    Reviewed May 20, 2018

    Good morning Roger, Thank you for taking the time to rate and such a great review Heartland Hotel Queenstown which is shared with our team, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded May 31, 2018
    Heartland Queenstown Hotel
    8.8
    Excellent
    Lynn from United Kingdom
    Couple
    Standard King
    Stayed 1 night in April 2018

    Full of very noisy Chinese groups”

    We have nothing against any nationalities, but Queenstown is swamped with loud, rude Chinese tourist groups and this hotel was full of them, making sleep impossible. I would recommend getting a quieter apartment further away from the centre. Nothing wrong with the hotel itself, just that they choose to accept large groups.

    Reviewed April 26, 2018

    Good morning Lynn, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded April 30, 2018
    Heartland Queenstown Hotel
    9.2
    Exceptional
    Nohan from Indonesia
    Solo traveler
    Superior Twin Room
    Stayed 3 nights in March 2018

    Nice ”

    The location is not far from city center, but only need lil walking hike up to the hotel. The room is very clean, the staffs are nice, the wifi is free. Some weaknesses are no elevator (lucky me, I just need to go 1 floor up and down) and the parking spaces is just few.

    Reviewed April 07, 2018

    Good morning Nohan, Thank you for taking the time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded April 18, 2018
    Heartland Queenstown Hotel
    9.2
    Exceptional
    Gayan from Sri Lanka
    Couple
    Standard King
    Stayed 3 nights in January 2018

    Superb location”

    Great location with views of Mount Cook and surroundings. If you’re into walks/hiking you will love your stay at Hermitage. Food is little overpriced, recommend the Bar and Grill (10 minuets walk or get the free shuttle) for some reasonably priced food.

    Reviewed February 05, 2018

    Good morning Gayan, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations in terms of our culinary offerings, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager

    Responded April 30, 2018
    Heartland Queenstown Hotel
    9.2
    Exceptional
    Ian from New Zealand
    Solo traveler
    Standard Twin
    Stayed 1 night in December 2017

    A good quality hotel in a great location.”

    I've stayed at a bunch of hotels in Queenstown (what's not to love about the place) and have stopped here twice - it's slightly dated yes but consistently good for the money. The town sits in a bowl around Lake Wakatipu, so is surrounded by hills and stunning mountainous terrain. This hotel is set back from the main road into town, up quite a steep hill - that's fine, just take it steady. However, it's only 300m to the CBD (top of town mall) and 500m to the lake beach. You can't beat the combination of location and view, except from the 5* hotels on the front or the Esplanade. The rooms are quite spacious, have everything you need: a comfortable bed, good TV, chairs, tea/coffee selection, fridge/minibar (fairly priced), storage and good sized bathroom - I'll add that the shower in my room was one of the most powerful I've had anywhere (bliss)! Bonuses include a small balcony to sit and drink in the local wines and views; further enhanced from an upstairs unit. Would return again.

    Reviewed December 26, 2017

    Good morning, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Ramon James - Hotel Manager

    Responded February 03, 2018
    Heartland Queenstown Hotel
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    Heartland Queenstown Hotel
    |Excellent 8.1
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    • Excellent location
    • Queenstown Mall
    • The Queenstown Bus Station is within 0.31 km