Good as expected, but ...”

In general, it is a pretty good place to stay in Boracay. Stayed there for 5 days with my family. Goods: Location was the best, you will find everything around the resort. Facilities are decent, nice and big pools, the view from the room was perfect. Most staffs are very professional and nice. Breakfast - Good, Buffet dinner with live music - Better. The SKYpool was amazing, not only the view and environment but also staffs there are extremely nice. Because of the staffs, we had most of our lunch and dinners there at the Skypool. Bads: There was an army of ants in our room. They were tiny little ants and seems not so harmful, but it's so many of them, can be found on the bed. When we report it the housekeeper comes with cemical spray, even though there is a 1yo kid in the room. Some staffs are not so nice, we had a bad experience once in a restaurant. The ants are gone when housekeeping is done, BUT comes back, even more of them.

Exceptional”

As we have compared to other hotels while staying in Boracay, Henann has the exceptional service and amenities.Transfer from Kalibo to Hotel went smoothly though the travel take quite long as it is from Kalibo. It has their own small street leading to the hotel were the van can get in up to the entrance lobby unlike others dont have. Breakfast has wide selection.Staff were friendly and always greet their guest with a smile. Pool Access Room were big and clean and are perfect though the pool bar close a bit early. Infinity pool at the 2nd floor are also perfect for sunset viewing. Stayed for 5 nights at Henann Palm and transferred to another hotel for 4 nights and i can say Henann really has a remarkable service. Esp when borrowing the towel by providing a card is a good idea since its 1 to 1 exchange instead of writing down and logged your name every time. We experience this with the other hotel and they're blaming us for the lost towel since they're staff didn't log correctly.

Overall good”

think the property is very new as the room was a bit dusty and they had some maintenance still going on. room was spacious and had a nice view. not much privacy on the balcony as next room's balcony are next to each other. staff there are excellent! friendly always and helpful.

A super wow!”

99.5% rating! Nearly perfect, except for one arrogant staff (Erwin) assigned at the beachfront. He needs re-orientation how to deal with people, client or not. The assigned manager apologized though and promised it will be dealt accordingly. Re-orientation will suffice.

Great facilities but operating hours should be clear and strictly followed by employees”

Overall the stay was fun and we enjoyed the facilities. The only problem was, the staff from the pool bar and the sky pool did not follow their supposed cut-off time which was not at all okay. We called the front desk and they gave us a different closing time as well. Pool bar staff said they close at 8pm while we got there at 8:05pm. The pool bar staff said we can check the sky pool bar. Front desk said the kitchen closes at 10 and last call should be 9:30pm. After complaining about the pool bar staff, the said we can go to the sky pool bar. We got there at 8:50pm. The sky pool staff said they don’t take orders anymore. We told them we were told to go there. The guy insisted they were already closed. We asked what time their cut-off was, he said 9pm but they can still serve drinks til 10pm. It wasn’t 9pm yet plus the restaurant, pool bar and front desk said they can still take food orders. The guy had to call the kitchen to check. The management should have operating hours signages in every pool bar. All businesses should have standard operating hours and it’s really bad for business to be closing earlier than you’re supposed to. Also, this is not fair to the customers who are staying at the hotel.

Still waiting for my checkin deposit to be refunded and it has been 3 months!!”

I had a 3 night booking at this property, checking in Feb. 6/19 and out Feb. 9/19. At check-in, I was required to make a 6000 peso deposit for incidentals. I used my credit card. I did not charge anything during my stay and was therefore entitled to a full 6000 peso refund. I was told that the hotel would credit my credit card the entire amount. Well, it has been 3 months and I am still waiting. I have contacted both the hotel and Agoda several times for assistance on this matter. I'm still waiting for reimbursement!!

New hotel at station 2”

Hotel is new. Price is high. Nice Swimming pools. Deluxe Room come with bathtub, rain shower. Universal power plug throughout the room, which is a plus for traveller. Room is bright with many lightings button all around the room, take a while to figure out which button for which light. Bed is comfortable. The sun rise pretty early during our stay (around 5:30am) and no black out curtain in the room is a big drawback if you are a late person. Air conditioning working well in the room. Hotel breakfast was good, with beach view. Go down early for a table near the beach. Staff are helpful and friendly.

Good. Enjoyed our stay.”

The room and ensuite bathroom is spacious and clean. Nice pools. Good spread for both dinner and breakfast at their in-house restaurant. Beachfront although have to take quite a long walk from the room. Many tourists from China and Korea dominating the restaurant and pools. Had some rough encounters with them. In-room massage was a hit for hubby but miss for me due to a little hiccup. Overall, enjoyable stay at Henann Palm Beach, but would probably

you get what you pay for”

extensive breakfast buffet but kids are charged half the rate php 305 nice pool that operates til 10pm smoking area is available per floor near the lift. would rather have it at the other end of the hall where there is less foot traffic from guests and children

Excellent!”

I had the best stay here at Henann Palm. The people are accommodating and the beach is right in front of the hotel. Though you need to pass by a narrow alley to get to the main entrance. Breakfast was delicious, they serve buffet breakfast and has live band performing at night that makes your dinner way more refreshing. I love the bath tub. I recommend to provide more toiletries especially for the bath tub. Everything was good and will surely be back on my next visit in Boracay!

Very nice hotel, seems quite new, cool rooftop pool”

+Nice, everything seems quite new. The rooms are lovely, clean, very well furnished, lighted. +There are more pools and the one on the rooftop is very cool, especially for watching sunsets. +The location is very good, right in front of the beach. +We also used the gym and it was good equipped. ---The staff at the reception could be friendlier and smile more. I once asked the receptionist to call and make me a doctor's appointment in the next city we were going because there's no eye doctor in Boracay and she said she can't call external land-line and I should call myself from my mobile phone. What kind of 5 stars hotel staff can't make a phone call?! Her name was Marie. --Breakfast could be improved. Even though is a very big variety, they always offer the same, so after 6 days we were tired of eating melon every morning, since this was the only type of fruit offered. The plates were sometimes empty and you had to wait until they refilled. Shouldn't happen in a 5 stars hotel...

Super thank you for the early check-in!”

I arrived at the hotel at 9am and asked whether a room might be available for me even at this early time, and the reception staff were very helpful in finding me a room which was indeed available at this time. Henann Palm Beach Resort never lets me down. The room was so clean, comfy bed with nice bedding, complete toiletries and everything worked!!! Facilities in the resort was excellent and I enjoyed the swimming pool near beach front. Nice staff and location was perfect.

a memorable experience”

The hotel was really nice from beginning to end. Getting the room, we were offered greeting drinks, calamanci or mango juice. In the hotel to the room everyone was uniformly dressed, and the place was clean. Upon entering the hotel room, there was letter in the room along with the a chocolate spread. The room itself was quite spacious and had a balcony over looking the swimming pool below, just like the pictures u are shown exactly. If you are with family, I would suggest to get a swimming pool side room for easy access to the swimming pool. Only downside, was room service had to be requested, the light notification in the room didnt work as well. But they were fast to get the service done. I would certainly stay again, if I ever went to Boracay.

Perfect location, super close to the beach and amenities.”

This resort was exactly what we wanted, paradise and luxury. The beach was right next to the hotel, which made for a super easy trek when you forgot something. We loved the infinity pool with the pool bar. Surprisingly, reasonably priced food and drink at the resort (usually it is much more expensive eating/drinking at a resort) and the food/drinks was exceptional. The bed/room was great. We had a higher floor and it had a pool/ocean facing view. We loved how comfortable the bed is. The morning buffet was great, loved having the option between 6-10am it allowed for us to be able to do the breakfast no matter the activities we had planned. Staff were super friendly and professional. Would definitely recommend this property and look forward to staying at a Hennan again soon.

Good for families, less so couples.”

The Henann Palm Palm Beach was new, clean and well equipped hotel. Whilst the concept of every room having a pool review can guarantee them increased price per room, it also means the design creates a 5 story tunnel for echoing children playing in the pool from 8am until 10pm. Granted, we are a couple without children so perhaps this hotel is better suited to families? We were also disappointed that we contacted them 3 times before arrival to arrange pick up from airport, with transfers however never heard a response, I even tried to phone - to no avail? We ended up paying on arrival through airport suppliers but this was not as comfortable as our return journey we were eventually able to do via the hotel. With all this said, the location was great, and the amenities and room were spacious and clean so we did enjoy our 8 night stay. I would likely book a more "couples friendly" /Luxury hotel if we did a shorter period but If you are staying long period, this is an affordable option.

Request Deposit refund.”

I stayed at Henann Palm Beach Resort from 23 ~ 26 March. As Henann Palm Beach Resort's reception staff request, I was deposit PHP 6,000 by my credit card when I check-in but until now I didn't get refund it. I sent email to Henann already but I didn't receipt any reply. I don't know I have to wait to when to get a refund.

Complimentary upgrade to Premier!”

Thank you for the complimentary upgrade to Premier category (room 353) as there were some minor renovation works being done in the room next door to ours (room 516)!

Exceptional”

Everything was great except that the front of the resort smelled like sewer. The restaurant was up front, so we had to make sure we sat at the other side, if not you’d definitely lose your appetite. It could be from the construction around the resort, but the resort could try to manage it better...mask the smell with diffusers or candles. Overall we enjoyed our stay, thanks to their friendly staff.

Outstanding”

Just reopened and it is fantastic, everything is great from pools to food and especially the staff who are all great. I think it is the best hotel in Boracay and will definitely be staying there when I come back.and I will

Clean, good location, amazing breakfast!”

Beautifully stunning, highly recommend.