Not that bad”

not that far from town, suitable for those who are looking for quiet place. Good breakfast provided, but the room/building is a bit old with an outdated air-conditioning system. Basement parking is available, gonna be limited if there is a function organize at this hotel.

Very good”

The hotel stay including breakfast was value for money. The room was big and spacious. The only problem was the air condition. It was quite warm at night resulting in poor sleep. I hope the management will look into this.

Not a good hotel”

Sum up the cons first, first of all I think the receptionist have to change attitude. She’s not friendly. I dont fabour sarcastic behaviour of her. A note to management, please kindly review back your staffs performances. Hotel room wise, not up to parr. A bit dirty & smelly. Door lock was broken. I dont know when is the last time management do an audit for all this problems. Surely no second stay for me

Worst Hotel Stay Experience”

1. Blood Stain on bedsheet. Worker request guest to change their own bedsheet 2. Toilet bowl with yellow stain and water can’t flow 3. Slipper requires to purchase from counter 4. No hanger in the room 5. No telephone line, only physical phone on the table without line. Hence, any single request or complaints need to go down to the checkin counter 6. Molds can be seen all around ceiling

Acceptable”

Reception sombong. Hampeh.

Nice breakfast buffet”

I love the breakfast buffet. Delicious, Nyum nyum..

nice place”

Good choice of hotel if want a quick gateway

Great choice for short stay”

The best hotel for short stay. Tv channel may need to improve. Old hotel that have lot of potential to fight with other big boys if given right renovation.

Satisfy !!”

Pros : +Location +Breakfast Cons -Aircond -TV blur

Acceptable”

The Hotel is really rundown and in need of refurbishment urgently!

Very good”

We decided at last minute to visit cameron highland, but, due to heavy rain and its already dark, and my husband having bad headache, we decided to stay at the nearest hotel in ipoh. Luckily we found Heritage Hotel as the nearest hotel by us while searching in this app. Breakfast was good, room was spacious, they upgraded their bathroom. Parking also was not an issue. Due to we check in at already late hours & room service already shut diwn at 9.30am, we decided to have food delivery, its very good that we didnt have to go to the lobby because the delivery boy came straight to our room.. some hotel didnt even let food delivery at lobby area.. we leave the hotel at 7.30am and reach cameron around 9.00am.. 😊

Good Layover ”

We stayed 2 nights on the way to Penang. It was a spacious room with a view overlooking the race course. The corridor leading up to the rooms need to be upgraded, especially the carpeting. Overall, it’s value for money with a good location and easy to park your car especially for travelers who are on a driving holiday.

This is my 2nd times accomodate here”

Pros: There's provide huge room with king bed size. Fully facilitated as same as other 3 stars hotel. Cons: The cleanliness of the room was a bit dissappointed for this time. Toilet not cleaning well. Overall: I love the view from the hotel room.

Old hotel with bad service ”

Booked 3 rooms.. But 2 rooms toilet bowl can't flush and toilet with stain, bed light not functioning, 1 room phone is not function.. Called to receptionist to check the toilet but waited 2hrs only sent staff to check.. Call to room service asked for shower gel no staff sending it to the room. No facility and been told that sauna closed at 12pm!! Hard to find carpark.. Big hotel but limited carpark place.

Need improve cleanliness ”

Check in process & Brfx are good, other than that are worse especially cleanliness. Everywhere in hotel look dirty,room very dusty, I think they never clean carpet floor, bathroom water yellowish, corridor and room are dark.

Badly maintained”

Fridge and TV wasn't working well, had to change. No hot water, just slightly warm. No bell boy for trolley when check out. My dad had to take the trolley himself to the room. Breakfast was pretty bad.

Acceptable”

The female receptions are unhelpful. Very poor lighting, cleanliness is a big problem. The hotel is very run down. The hotel does not look inviting. The food was reasonable and the breakfast was good. The hotel van is available but no driver. We were very disappointing especially we stayed 3 days.

Nice old building ”

Room Service is not efficient. Expect no one to Attend to you after multiple calls. The hairdryer in the room I got is sticky, hands filled with glue stickiness after use. Otherwise a pleasant stay.

HERITAGE HOTEL IPOH IS HERRIBLE ”

the facilities is not worth for the price paid for a 4-starred rating hotels. could get a better hotel with the same or lesser price. a 3-starred hotel would have a better facility and environment. Phone is dead, no stopper for the bath-tub use even after called the housekeeping twice and the receiptionist twice, no one attend to the request. Bathroom was not clean. Management could look into the matter to improve for long term. i'm a frequent traveller into 3-5 starred rating hotels.

nice location bad management”

When I went into the room, there’s no towel, request for towel and the phone was unplugged, and they ask us to wait for 20 minutes cause they are still washing the towel. Occupancy is so low yet no one pick up my phone from house keeping and room service department. Called operator and she wasn’t being very patient listening to our request. Heritage used to be a very good hotel but it’s just not what it used to be. Bad management and maintainance was so bad! No wonder there are so so so so little occupancy during peak season (Chinese new year)