Heritage Hotel

Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay, Manila, Philippines
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Deluxe City View Hot Deal Heritage Hotel
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     Heritage Hotel

    Guest reviews

    7.5
    Very good
    /10
    (9092 reviews)See what guests said
    10.0
    Exceptional

    "This is a fantastic place."

    Steven

    -

    December 23, 2018

    7.6
    Very good room comfort and quality
    Recommended by 83% of guests

    Property highlights

    • 600 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 15 times since yesterday
    Excellent
    Location
    8.1
    See map
    Excellent location - 2.4 kilometers from city center
    Nearby
    Popular
  • Casino Filipino (Pagcor) Heritage Hotel Branch50 m
  • SM Mall of Asia Arena1.14 km
  • SM Mall of Asia1.31 km
  • GSIS Museo ng Sining1.61 km
  • Star City2.28 km
  • Fo Guang Shan Mabuhay Temple2.77 km
  • Rizal Memorial2.82 km
  • Rizal Memorial Baseball Stadium2.86 km
  • SM Harrison2.94 km
  • Cash and Carry Mall2.94 km
  • Value for money7.3
    Distance to city center1.2 km
    Location rating8.1
    Nearest airportNinoy Aquino International Airport (MNL)
    Distance to airport3.6 km
    Select your room
    7.6
    Very good
    Room comfort & quality
    Executive Suite King Bed
    Executive Suite King Bed
    ...
    • Room size: 73 m²/786 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club City View Hot Deal
    Club City View Hot Deal
    ...
    • Room size: 49 m²/527 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Twin Suite
    Junior Twin Suite
    ...
    • Room size: 49 m²/527 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Junior Suite King Bed
    Junior Suite King Bed
    ...
    • Room size: 49 m²/527 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room Twin Beds
    Superior Room Twin Beds
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Superior City View
    Superior City View
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Club King Bed
    Club King Bed
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe City View Hot Deal
    Deluxe City View Hot Deal
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Club Twin
    Club Twin
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Junior Suite Twin Bed
    Junior Suite Twin Bed
    ...
    • Room size: 49 m²/527 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices

    What people love about the property

    • 8.0
      Very good

      "Been to this hotel several times and we had a great time."

      Diaz

      |

      October 2, 2018

    • 8.8
      Excellent

      "The price is very practical and affordable."

      riza_cta2008

      |

      January 10, 2019

    • 8.4
      Excellent

      "Nice and safe place"

      Ricardo

      |

      January 5, 2019

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    More about Heritage Hotel

    More about Heritage Hotel

    9.2
    Exceptional

    "Friendly, courteous and accommodating staff."

    Jane A.

    |

    November 2, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "The location and the hotel service are very good."

    riza_cta2008

    |

    January 10, 2019

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Filipino cuisine
    Filipino cuisine
    Vatel Restaurant Manila
    3.3 km Filipino, French, Mediterranean
    iBread
    4.2 km Filipino
    Hizon's Cakes & Pastries
    4.8 km Filipino
    American cuisine
    American cuisine
    KFC Harrison Plaza
    3.0 km American
    Zark's Burgers
    3.0 km American
    Shakers
    3.2 km American, Asian, Filipino
    Asian cuisine
    Asian cuisine
    Isshin Japanese Restaurant
    1.0 km Asian, Japanese, Sushi
    Szechuan House
    1.5 km Asian, Chinese
    Croque Cafe+Bakery
    2.4 km Asian, Filipino, French

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (9092)Booking.com Reviews (1610)
    7.5
    /
    10
    Cleanliness7.4
    Facilities7.1
    Location8.1
    Room comfort and quality7.6
    Service7.6
    Value for money7.3
    Provided by verified guests of Agoda
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    All guests (9092)
    All room types

    Show reviews that mention 

    Showing 7778 verified guest comments
    12345
    9.2
    Exceptional
    Roman from Russia
    Family with young children
    Superior Room Twin Beds
    Stayed 1 night in January 2019
    Historical Hotel in the center of Manila”
    Hotel has very good location nearby MOA and main transport avenues. The Pool does not have so much attraction and good view around like rooftop infinity pools. Menu (if you don't use buffet for 1k+) is not so exciting. We are choosing sometiong for dinner and finnaly just go out in Kenny Rogers after come back to Rivera Cafe for dessert. Service personals of Hotel were helpful and speak English very well. Just long queue on reception while check-in because it was weekend and each minute in queue with little boy is very hard to wait. But Staff additional Staff comes to check-in desk when some problem with booking of Chinese who staying in queue before us. So reaction on this problem was quick and useful for us because we avoid more waiting with baby. Our luggage from car was delivered on special equipment to the room so we have just hand carry bag on check-in and check-out. Summary, the quality of service is very high.
    Reviewed January 28, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 28, 2019
    Heritage Hotel
    10.0
    Exceptional
    Johannes from Philippines
    Solo traveler
    Superior Room Twin Beds
    Stayed 3 nights in January 2019
    Great hotel experience”
    The hotel is conveniently located near Mall of Asia and the airport. The facilities are nice, a bit old but nice and clean. Staff is professional and mostly friendly. Good value for money and good for a few nights. Great breakfast buffet. Thank you.
    Reviewed January 21, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 22, 2019
    Heritage Hotel
    10.0
    Exceptional
    Daniel from Australia
    Solo traveler
    Deluxe Room King Bed
    Stayed 1 night in January 2019
    Exceptional ”
    Check in staff we’re efficient and very helpful, my upgraded room was big , clean and elegant. Food and service was great , extended check out was so helpful. Just a very pleasant experience ,will continue to stay there and thank you to management and staff for everything.
    Reviewed January 19, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 22, 2019
    Heritage Hotel
    6.0
    george from Australia
    Family with young children
    Superior Room Twin Beds
    Stayed 4 nights in January 2019
    Above average”
    We went to the first restaurant (not the Buffet at the back) and it was disgusting. How they have the conscience to charge such high prices for such disgraceful food is beyond belief. It was not worth any price. We were absolutely fleeced and left in shock.
    Reviewed February 05, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded February 06, 2019
    Heritage Hotel
    10.0
    Exceptional
    Rogier from Netherlands
    Solo traveler
    Superior Room Twin Beds
    Stayed 2 nights in January 2019
    My favorite hotel in Manila”
    Almost perfect hotel in Pasay. Always my first and last stop in Manila. Location is perfect, as well as service, cleaness and rooms. The only thing they should improve is de quality of the food on the 'a la carte' menu. Food isn't good, pizza is terrible. Please improve! It doesn't fit with the rest of the hotel!
    Reviewed January 10, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 14, 2019
    Heritage Hotel
    8.8
    Excellent
    Eleazar from Philippines
    Solo traveler
    Superior Room Twin Beds
    Stayed 2 nights in December 2018
    Very nice experience”
    My stay in this hotel exceeded my expectations. Before booking this hotel, I read some not-so-good comments about issues on proper maintenance of this hotel, so I hesitated a bit in doing the reservation. I proceeded to book a room anyway, and I am so happy that I did, because my stay in this hotel was truly valuable and worth the money I paid (which was not expensive). I would come back to this hotel and would not hesitate to recommend it to family and friends
    Reviewed January 07, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 08, 2019
    Heritage Hotel
    8.4
    Excellent
    Mary from Philippines
    Family with young children
    Club King Bed
    Stayed 1 night in January 2019
    Club Room Staycation”
    I wished to have a break from busy home so I decided to have staycation in a hotel. I booked a club room so I will feel like "senorita" in a day... The facilities are old but well maintained... It was relaxing because I was able to had a good use of sauna, steam bath and jacuzzi (not once but twice, haha!). My problem is they dont served muxh during snacks... Only bite size cake, fruits, coffee and tea... Also I feel a little awkward with the Manager at the Club Room... He didn't treat me like the other guests...
    Reviewed January 06, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 08, 2019
    Heritage Hotel
    8.4
    Excellent
    Melvyn from Cambodia
    Couple
    Superior Room Twin Beds
    Stayed 1 night in December 2018
    Good value hotel in good location.”
    The rooms are simply but comfortably decorated. The foyer has an impressive period style. Breakfast is good with a wide selection of international cuisines. Staff are helpful. Hotel is located close to Mall of Asia and the night-time entertainment venues along Seaside.
    Reviewed January 04, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 08, 2019
    Heritage Hotel
    8.8
    Excellent
    Charles from United States
    Family with young children
    Superior Double
    Stayed 1 night in December 2018
    Excellent”
    I have been utilizing The Heritage for over 10 years mainly for it's location. On my last stay we were unable to make it back for the scheduled check out time and the management and staff handled it with the utmost professionalism. Good job!
    Reviewed December 21, 2018
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 08, 2019
    Heritage Hotel
    10.0
    Exceptional
    Christopher from Philippines
    Couple
    Deluxe Room King Bed
    Stayed 3 nights in November 2018
    Yes very nice hotel.. Good location,, staff very good as notmal with this class of hotel!! ”
    Got great deal through agoda and was nice to finish trip at noce hotel... Great buffet breakfast and nice room .. Had deluxe room was very nice!!! Old finishes in room would be the only low ... But not a drama at all had all you would expect with this caliber of hotel.... We loved it!!
    Reviewed November 24, 2018
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 08, 2019
    Heritage Hotel
    7.2
    Very good
    Rosalyn from Philippines
    Family with young children
    Superior Room Twin Beds
    Stayed 1 night in December 2018
    First New Year in a hotel ”
    Apologies for making this review a month late. But since it is my family's first night out of our house to celebrate the new year, our stay was indeed memorable and inspiring. My nephew enjoyed the fireworks display from nearby hotels. He also enjoyed the tub. We loved the buffet breakfast. And the staff are totally accommadating and helpful with our needs. Security is quite lax though feom the elevator. Card keys don't work so I find that off and scary because anyone can just use the elevator and go to floors without their card keys. I also had difficulty using the card key to open our door. The hotel also looks tired and needing a make-over.
    Reviewed February 02, 2019
    4.0
    Akira from Japan
    Business traveler
    Superior Room Twin Beds
    Stayed 4 nights in January 2019
    I felt doubt about the hotel management policy”
    I booked with two people but when I entered the guests after 10 pm it was requested 1000 pesos per day besides the room charge. This rule is not specified when I made a reservation. In addition, when I checked out the hotel and asked for a taxi to the airport, I called a big van type car I did not expect and we requested a peso of 1300 pesos. This car was not a taxi. I was unable to pick a car because I needed to hurry to the airport but despite asking for a taxi to the hotel, the hotel staff called a car that is not a taxi. This hotel looks like a very old historical and wonderful hotel, but I felt doubt about the actual management policy.
    Reviewed January 23, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 28, 2019
    Heritage Hotel
    10.0
    Exceptional
    Edward from United States
    Couple
    Deluxe Room King Bed
    Stayed 2 nights in January 2019
    Best Accommodations in town”
    I feel words alone cannot explain why The Heritage Hotel is so worth the stay...you have to experience it...excellent value for the money...convenient location, rooms are very clean and large/spacious, the buffets are wonderful, the staff is incredibly helpful and courteous...I've only ever had one issue here which was quickly rectified...Can't wait to return to it
    Reviewed January 21, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 22, 2019
    Heritage Hotel
    9.2
    Exceptional
    Aireen from Philippines
    Family with young children
    Deluxe Room Twin Beds
    Stayed 1 night in January 2019
    The place is old but clean... staff of the hotel are very accomodating except from the restaurant. ”
    The food in the restaurant is expensive and not worth it especially with the attitude of the manager. We order crispy pata and kare-kare and both of the food can’t be chew. We end up paying for the food that we literally can’t eat at all.
    Reviewed January 20, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 22, 2019
    Heritage Hotel
    8.4
    Excellent
    Gaudencio from United States
    Couple
    Superior Room Twin Beds
    Stayed 2 nights in August 2018
    Excellent”
    breakfast is good. good location.
    Reviewed February 04, 2019
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded February 04, 2019
    Heritage Hotel
    8.8
    Excellent
    Larry from United States
    Business traveler
    Double Superior
    Stayed 3 nights in November 2018
    A great experience ”
    Very nice place with an over the top staff. Very roomy & comfortable along with excellent WiFi coverage. The restaurant and swimming pool area is really top notch. It is older decor, our refrigerator did not work, the plug on the hot water boiler pot was loose, and the hot & cold water valve in the shower was not consistent...
    Reviewed November 10, 2018
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 08, 2019
    Heritage Hotel
    10.0
    Exceptional
    Gina from Philippines
    Business traveler
    Superior Room Twin Beds
    Stayed 1 night in November 2018
    Recommended”
    Kudos to all staff for a great customer service, really felt welcome. The rooms were super clean, beds were so much comfy though toilet could have been much better if with bidet. The buffet breakfast has a good variety. Their gym also comes with spa and sauna which is very inviting. The only con could be the pool which needs some cleaning and depth could have been a bit shallow. Overall, it was a great stay and I recommend this hotel.
    Reviewed November 09, 2018
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 08, 2019
    Heritage Hotel
    9.2
    Exceptional
    Jane from Philippines
    Group
    Executive Suite King Bed
    Stayed 1 night in September 2018
    Exceptional”
    Friendly, courteous and accommodating staff. Spacious room but it would have been great if carpeting especially at the sides if they are clean and well-maintained but we still had a great time here and will definitely come back.
    Reviewed November 02, 2018
    8.4
    Excellent
    marren
    Couple
    Deluxe Room King Bed
    Stayed 1 night in September 2018
    some staff are not so friendly.. ”
    it was a bad experienced to one staff there during conversation on the phone, the male staff were so impolite of taking my order that time.. yeah i am a filipino and the way he talked to me was so informal... like, ayyyy cash basis lang tayo, and ay di ko po alam kung anong available sa kitchen! what the heck, and worst the order was wrong and he was blaming it to me! i was not able to get his name! but mind you some of the staff there are so snobbish! i never experienced this kind of treatment to other hotel, it was our first time in your hotel and our impression to you was really bad because of your staff! yeah the food and all your facilities are great but what kind of staff do you have... if only i got his name!!
    Reviewed October 31, 2018
    Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila
    Responded January 08, 2019
    Heritage Hotel
    8.8
    Excellent
    David from United Kingdom
    Solo traveler
    Superior Room Twin Beds
    Stayed 2 nights in October 2018
    I'd recommend without hesitation”
    I've stayed at the Heritage on and off for the last 10 years. It must have originally been a genuine 5 star hotel...but that was some time ago. The hotel needs a major facelift but that does not detract from its value for money. I was paying about $us55 a night which is very good value indeed.
    Reviewed October 21, 2018
    12345
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    Heritage Hotel
    |Very good 7.5
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    • Excellent location
    • Manila Bay
    • Baclaran LRT Station is within 0.6 km