Recent customer comments

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Very good

based on 6888 reviews
  • Cleanliness 7.4
  • Facilities 7.2
  • Location 8.1
  • Room comfort and quality 7.6
  • Service 7.5
  • Value for money 7.2
  • Food and dining 7.0
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De from Philippines
Business travelers
Stayed one night in March 2014
nice hotel
location, mall of asia, solaire
nice hotel, will be back there again...............
Reviewed March 24, 2014

Teng from Malaysia
Business travelers
Superior Room
Stayed 3 nights in March 2014
Check in and check out a bit slow. Not enough counter staff to handle check in and out customer. Needed to wait a bit long and perhaps the management should look in this area
Reviewed March 23, 2014

Teng from Malaysia
Business travelers
Stayed one night in December 2013
Fair and convienence
Transport, Restaurnt nearby and free shuttle to MOA and Casino
Fair but the check in / check out was a bit slow due to no enough counter staffs, perhaps need to improve or open more counter for long waiting customer to check in or check.
Reviewed March 23, 2014

garry from United Kingdom
Solo travelers
Stayed one night in March 2014
short stay just overnight
location location location
i stayed only a few hours as I arrived late In manila hotel is well located to the airport and MOA
Reviewed March 23, 2014

Lilian from United States
Superior Room
Stayed one night in March 2014
great stay!
close to the airport, nearby shopping malls and restaurants, close to Bacalaran Church
no serious issues. we had a pleasant stay and we will be staying again on our next trip to Manila.
Reviewed March 22, 2014

Veronica from United States
Superior City View
Stayed one night in March 2014
A confortable stay with intent to return;
excellent staff, dining hours, great elevators,
very comfortable and felt welcomed each time entering or leaving the lobby. Great security as well.
Reviewed March 21, 2014

Rodney from Switzerland
Solo travelers
Stayed 3 nights in March 2014
Comfortable stay
Location close to the airport and to MOA and the service
My stay was enjoyable. The laundry service was fast and the staff were all very attentive and helpful.
Reviewed March 21, 2014

Mohammad from Saudi Arabia
Superior Room
Stayed one night in March 2014
good for connected flight
location , nighlife
i would say it is very nice for those who will stay for one day in manila and the fly to another city.
Reviewed March 21, 2014

Hui from Malaysia
Business travelers
Stayed 4 nights in October 2013
Strategic location
Various food selection, clean room, good wifi accessibility
I went there for exhibition purpose, the location is pretty strategic, it is near to the exhibition center at SM Mall.
Reviewed March 20, 2014

James from United Kingdom
Business travelers
Stayed one night in March 2014
Reasonable mid range hotel not far from airport.
Close to big shopping mall, not far from airport, friendly staff.
The Heritage Hotel is quite a good large hotel not far from Manila airport and quite close to the very large shopping Mall of Asia. Check in was quick and efficient and the rooms are of a good size with in room safe, comfortable beds and free tea and coffee. The buffet breakfast has quite a good choice of food although in recent years the quality is not quite as good as it had been in the past and when the hotel is full of tour groups, often from China, the seating at breakfast is sometimes difficult. On recent visits I have been lucky enough to get upgraded to the 9th floor where the Millennium Club has a small breakfast room with a very limited selection of food but in a nice quiet pleasant atmosphere. When arriving at the airport it is easy to get a public taxi from the first lane just outside arrivals on the left hand side. Taxis are metered and the desk will give you a slip of paper with the taxi details on it. Keep that and do not give it to the driver because it is your copy of the taxi details in case you wish to complain later. Most taxi drivers are good and not a problem but some will want to take you for a negotiated fixed price and not use the meter which happens at a lot of airports around the world.
Reviewed March 19, 2014


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