Recent customer comments

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Very good



based on 6888 reviews
  • Cleanliness 7.4
  • Facilities 7.2
  • Location 8.1
  • Room comfort and quality 7.6
  • Service 7.5
  • Value for money 7.2
  • Food and dining 7.0
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Felix from Singapore
Solo traveler
Superior Room
Stayed 4 nights in November 2013
The hotel was good basic living in manila.
location, clean, value for money
The stay in general was good. Location was near airport and easy to get to although traffic in manila is bad. Staff is not so friendly. Lacks a little professionalism.
Reviewed November 20, 2013

Michael from Australia
Business traveler
Stayed one night in November 2013
Second short stay
Conveniently Located, Close to Airport, Close to Shopping
This hotel is good for location, if you don't need to go to Makati. It's quick from the airport, a short ride to Mall of Asia and close to Malate as well as markets close by. When I arrived the foyer was fully decorated with a Christmas themed playground which looked spectacular and was being enjoyed by the kids.
Reviewed November 19, 2013

Michael from Australia
Business traveler
Stayed one night in November 2013
Overnight stay in transit
Convenient, Close to the airport, Close to markets
The Heritage is a good place to stay if you want to be close to the airport but still have access to the nightlife of Pasay or Malate. Overall a business or travellers hotel although I did see a few families there. This stay was on the eve of a pretty destructive typhoon so there was very little traffic and very few people around. Just down the road there are some markets if you want to go shopping for cheap t-shirts or other small souvenirs.
Reviewed November 19, 2013

Edgardo from United States
Family with older children
Stayed one night in November 2013
A beautiful hotel but not well taking care off
nice decor, attentive staff, centrally located
This hotel is very close to Mall of Asia. That is, in my opinion, the best thing of the hotel. The second best thing is the staff. They are very friendly and speak English very well. The hotel itself is beautiful, but it is not very well mantained. We could see that the outdoors is dirty (the building itself from top to bottom). The rooms are comfortable, but the bathroom look dirty because it is very old and they need a renovation inmediately (some of the fixtures are broken and the tiles look dirty). Also, we found a cockroach in the room. The have a good variety of food in the buffet but is alright, nothing that will stand out for me to say it was delicious.
Reviewed November 19, 2013

Alexander from United Kingdom
Business traveler
Stayed one night in September 2013
conveniently located hotel
conveniently located hotel, close to the airport and to the shopping mall
conveniently located hotel, close to the airport and to the shopping mall.
Reviewed November 18, 2013

Alexander from United Kingdom
Business traveler
Stayed 4 nights in October 2013
centrally located, close to the airport
centrally located, close to the airport, close to Mall of Asia
centrally located, close to the airport, close to Mall of Asia. there is a shuttle bus from the hotel to Mall of Asia but you need to come early as it is often full
Reviewed November 18, 2013

kim from Malaysia
Business traveler
Stayed 2 nights in November 2013
Great location especially for SMX visitor
Near to airport, SMX conventional center
Morning buffet was great with variety choices, but too crowded in comparison and serious short handed staff situation. Busy street may cause disruption to resident recommended for facing back view room.
Reviewed November 18, 2013

Vincent from United States
Solo traveler
Stayed 2 nights in November 2013
Great! Awesome experience during my stay...
Location, Internet & Bedroom Lay-Out
Definitely A Plus! Highly Recommended To Anyone Staying In Manila For A Couple of Days...
Reviewed November 18, 2013

Ma from Philippines
Family with young children
Stayed 2 nights in November 2013
great except some staff got an attitude...
room, food and accessible to go for shopping
Actually , its a very good and nice hotel. I had a good time staying with hotel except of a waiter during our bfast time that I think he need to go back in primary school to learn some good manners
Reviewed November 18, 2013

Rosanna from United States
Couple
Stayed 2 nights in November 2013
Fantastic
Great accommodation
Satisfied!! Got upgraded for frequent flier😄thank u heritage!!
Reviewed November 18, 2013


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