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Very good



based on 6885 reviews
  • Cleanliness 7.4
  • Facilities 7.2
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.2
  • Food/Dining 7.0
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Rosalinda from United States
Group
Superior Room
Stayed 2 nights in May 2016
It's nice hotel
It's good stay
Reviewed September 12, 2016
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Frank from Australia
Couple
Deluxe Double or Twin Room
Stayed one night in September 2016
All about Location
I have used Heritage Hotel for many years as my stopover when travelling international from Australia en route to the Visayas. I have put up with the traffic and the taxi driver dramas (including 1 robbery) But I now learn the new flyover to be opened in September will not benefit the hotel as first advised. After more taxi issues this last visit, I will now enter Philippines via Cebu City. The Manila traffic is soul destroying and is getting worse. Have checked Cebu City airport and way less congestion there.
Reviewed September 10, 2016
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REDENTOR from United States
Family with older children
Junior Suite
Stayed 2 nights in September 2016
Not a great experience
Will never stay there, poor customer service
Reviewed September 08, 2016
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Hor from Malaysia
Business traveler
Superior Room
Stayed 3 nights in June 2016
worth for value of money
i will stay again if require. the breakfast is great, but just dont have much time to enjoy the facilities
Reviewed September 02, 2016
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martin from United Kingdom
Business traveler
Stayed 2 nights in August 2016
a welcome return
very conveniently located for travel to and from the airport which can save a lot of time with Manila traffic. Comfortable room and generally clean and tidy. Breakfast is not worth the money if not inclusive in the room cost and could be improved in terms of variety
Reviewed September 01, 2016
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Robert from Thailand
Business traveler
Stayed 2 nights in August 2016
Tired, musty.... only reason to stay here is the location
Good points: Large room, large bed. Close to SMX Convention centre. Negatives: Tired room... dusty, in need of renovation (especially the bathroom). Restaurant overpriced given lack of service and quality of menu and food... Most of the staff indifferent to whether you are there or not. Very disappointing
Reviewed August 31, 2016
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ALAIN from Australia
Family with young children
Superior Twin Room
Stayed one night in August 2016
Good hotel ,,staff was wonderful, ,,,will definitely stay there again in the future
Reviewed August 29, 2016
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Jessica from Netherlands
Business traveler
Superior Twin Room
Stayed 2 nights in August 2016
Not very good
Rooms are kind of OK -no 4 stars- but customer service is horrible. Not unpleasant because people are really nice, but just not logical and not service focussed. Orders kept being forgotten, the food is really not good but extremely expensive, at the end you get a pile of receipts and then you notice that you have to pay for every single cup of coffee during buffets.
Reviewed August 29, 2016
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Jocelyn from United Kingdom
Family with young children
Superior Room
Stayed one night in August 2016
Comfortable & clean. Very convenient for travellers who wants to be near the airport.
Wish there are more staff at the reception/check in desk. Very friendly staff though.
Reviewed August 28, 2016
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Duncan from United Kingdom
Couple
Stayed 3 nights in August 2016
Tired hotel but good location near airport
Hotel is dated and could do with refurbishment.
Reviewed August 27, 2016
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