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Very good
From 10457 reviewsSee what guests said
7.5
/
10
Recommended by 84% of guests

Reviews of Heritage Hotel Reviews from real guests

Overall rating
7.5
Very good
From 11982 reviews
Provided by verified guests of
Agoda Reviews (10457)Booking.com Reviews (1525)
Rating via Agoda7.5
/
10
Very good
20.2% this month
Cleanliness7.4
Facilities7.2
Location8.2
Room comfort and quality7.6
Service7.7
Value for money7.4
Rating
9+ Exceptional (1326)
8-9 Excellent (1514)
7-8 Very Good (2431)
6-7 Good (1325)
<6 Below Expectation (1675)
Time of the year
Mar - May (2106)
Jun - Aug (2146)
Sep - Nov (2056)
Dec - Feb (1963)
All guests (10457)
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Showing 8271 verified guest comments
10.0
Exceptional
Heinson from Philippines
Family with young children
Executive Suite King Bed
Stayed 1 night in July 2019

Great Venue”

We celebrate our younger daughter’s birthday at one of the executive suite of the hotel. The room was spacious and it creates a play area for other chidren who visited us at the hotel. The bed is soft, you wont feel the spring... because we are in impression that the facilities and amenities are not in good condition because the hotel is old. However, we were impressed that they are still in tiptop condition. Although the carpeted floor is dirty if you walk in barefoot

Reviewed July 25, 2019

Dear Heinson, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
8.0
Excellent
Ma. from Hong Kong
Couple
Deluxe Room King Bed
Stayed 1 night in July 2019

One day @ Manila area”

The reception was great, and the room is very big, bed is very comfy. Very nice valet people and helpful. Near to SM ASEA Mall, and sea side. This hotels is 20 mins from the airport. We love it, and we would love to stay again in near future travel. Maria Par

Reviewed July 23, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
8.4
Excellent
alessandro from Italy
Couple
Superior Room King
Stayed 1 night in June 2019

Been there many times”

The Hotel is good, great breakfast the staff very professional the hotel needs some renewal though

Reviewed July 25, 2019

Dear Alessandro, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
10.0
Exceptional
Max from United States
Couple
Superior Room King
Stayed 1 night in June 2019

Finally tried the Heritage - wonderful”

I enjoyed very much. I loved the nice hot water for my shower and having a real tub. The bed was large and comfortable. Housekeeping so friendly and efficient. Recommend a great place to stay. I do wish the casino was open never found out why closed

Reviewed June 29, 2019

Dear Max, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
7.2
Very good
Danny from Hong Kong
Couple
Superior Room Twin Beds
Stayed 1 night in July 2019

Very good”

The wifi is terrible and bathroom is dated. The staff trys hard to cover for the dated hotel.

Reviewed July 25, 2019

Dear Danny, Mabuhay from The Heritage Hotel Manila! We do sincerely apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
10.0
Exceptional
Virginia from Philippines
Couple
Double or Twin
Stayed 1 night in July 2019

Exceptional”

Food delicious and worth the price,staff very accommodating,room spacoius and to top it all the bathtub relaxing!

Reviewed July 23, 2019

Dear Virginia, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
8.0
Excellent
Aubrey from Philippines
Family with young children
Superior Room King
Stayed 1 night in July 2019

Very good”

Clean and spacious room. Friendly staff. Very accessible location. It was a good stay indeed. An affordable yet exquisite staycation right at the heart of manila. Thank you

Reviewed July 22, 2019

Dear Aubrey, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
6.8
Good
Alyanna from Philippines
Family with teens
Deluxe Room Twin Beds
Stayed 1 night in July 2019

The room is begging for a renovation”

Despite that our room was upgraded as the reception said, my honest opinion is that the hotel room need to be renovated. I noticed rusting in the metal accents in the tissue holder/door knob, furniture handles, etcetera and the bath tub looked obviously worn out. The room's furniture design isn't anymore aesthetic such as the huge TV rack that looked bulky.

Reviewed July 16, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
10.0
Exceptional
Joven from Philippines
Family with young children
Superior Room Twin Beds
Stayed 1 night in July 2019

Exceptional”

It was an excellent stay, Comfortable bed, multiple selection breakfast buffet, and friendly staff.

Reviewed July 25, 2019

Dear Joven, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
8.4
Excellent
Robert from Philippines
Couple
Superior Room King
Stayed 1 night in July 2019

Great Staff”

We really appreciate the kindness and good hearted of the staff especially Ms. Marj for upgrading our room.

Reviewed July 25, 2019

Dear Robert, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
10.0
Exceptional
robin from United States
Couple
Deluxe Room King Bed
Stayed 2 nights in June 2019

Very clean & quiet . if you’re not facing EDSA-food is great”

The buffet breakfast was awesome, lunch special priced right, rm-srvc & restraint meals pricy but still good food, VERY POLITE staff from front desk to concierge & housekeeping, would like to see if other side of EDSA rooms are quieter ......, epic security too

Reviewed June 24, 2019

Dear Robin, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
8.8
Excellent
Emman from Philippines
Business traveler
Superior Room Twin Beds
Stayed 1 night in June 2019

Great location”

We choose this hotel for its location. Its quite old but the staff were great. The staff are very helpful and they assist us all through out our stay. Definitely we will book again on this hotel. This is our second stay on this hotel.

Reviewed June 08, 2019

Dear Emman, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
8.0
Excellent
Vance from United States
Couple
Deluxe Room Twin Beds
Stayed 1 night in July 2018

Average but met all my needs”

Stayed a couple days when in Manila. The hotel is average but clean. I was gone most of the day and only was in the room for sleep, no complaints on the bed. Good customer service, my room smelled of cigarette and the staff allowed me to change rooms. Very polite and took care of my request.

Reviewed June 05, 2019

Dear Vance, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
8.4
Excellent
Phoebe from Philippines
Family with teens
Deluxe Room King Bed
Stayed 1 night in May 2019

Best location when having convevtions or seminar in SMX MOA for it is within jeepney line one ride ”

Pros: The room is very spacious. Good facilities with all the basic needs in a hotel. Though the hotel is a little bit old but it is still clean. I like its location for it is so accessible to MOA. The staffs are so accommodating too

Reviewed May 22, 2019

Dear Phoebe, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
10.0
Exceptional
Sheryl from Australia
Solo traveler
Superior Room Twin Beds
Stayed 1 night in January 2019

Great location, friendly staff. ”

Room Upgrade for free of charge was Superb, Location wise, this place is great as it is directly opposite to everything, clean room. Everything is great Except for the hairs I found on the bathtub and the floor. And water marks all over the wall and shower it hasn’t been cleaned properly.

Reviewed April 30, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know your comments. Noted on the few hairs you found on the bathroom. Our Housekeeping team was already advised to always make sure that the rooms are thoroughly clean before releasing to our guests. Thank you so much again for your time and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded May 02, 2019
Heritage Hotel
6.0
Cherrylyn from Philippines
Group
Superior Room King
Stayed 1 night in June 2019

Old room and facilities”

Location is nice very near at the famous establishments (MOA, City of Dreams), Baclaran church, much nearer in the airport compare to Makati area. But there's alot of new hotels outside and near the area. We stayed for a night but my sister was quite disappointed with the place.. I chose it because it was considered as a pioneer hotel at Roxas Blvd...before I really want to experience to stay in this Hotel..Looks prestigious and beautiful.. But right now, it seems like it lost it brightness, that prestige ambiance and its really different compared to way back before.. Our room originally was superior but we changed floor level and switch to deluxe twin bed.. Facing Libertad. Beddings are not tidy.. I dont know if the sheets was change.. Theres hair inside the bedsheet and stains in pillow cases. Bath tub has a leak as well (water immediately drained) Carpet was not nicely clean.. Maybe because of few housekeeping.. Staffs are nice. For its price, somehow expensive..

Reviewed July 02, 2019

Dear Cherrylyn, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
5.6
Wade from United States
Business traveler
Superior Room Twin Beds
Stayed 3 nights in June 2019

Decaying facilities, lack of maintenance”

Air conditioning in the two different rooms we stayed in was weirdly non-functional. prices were too high. Location was close to downtown, and very noisy traffic 24/7. Walls were dirty, in need of a coat of paint. Air Conditioning needed maintenance. Food in the kitchen was passable, but native Pinoy said it was not very good. Not much variation on the buffet breakfast from day to day. Meals ordered were overpriced, especially because quality was not good. Priced about 20% to 30% less the experience would have been expected. Concierge staff was excellent.

Reviewed July 01, 2019

Dear Wade, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
6.4
Good
Venus from Qatar
Group
Deluxe Room Twin Beds
Stayed 3 nights in April 2019

Good”

Upon checkin, expats get baggage assistance and locals, nothing. I arrived there with my 6yr old daughter and had to ask for help unloading from the car. There was also a dead cockroach in our room. The place overall just looks dusty and old. During breakfast, I asked for help in getting seated as the restaurant seemed full and I was brushed off by the lady at the counter. I was told to look for a table myself. Food was ok, bit messy tbh. Easter party for kids was great tho. Location being as close as it is to Baclaran was also convenient. A 5 outta 10 overall. Personally, I would not recommend this hotel. I'd rather pay more and check in at a different hotel anytime.

Reviewed June 29, 2019

Dear Venus, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
9.6
Exceptional
Edith from Philippines
Business traveler
Superior Room King
Stayed 1 night in July 2019

Good location problem is no bedit in the toilet. Very friendly staff”

Gusto ko eto kc malapit sa lahat

Reviewed July 18, 2019

Dear Edith, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
8.0
Excellent
Ronaldo from Philippines
Business traveler
Deluxe Room Twin Beds
Stayed 1 night in July 2019

A convenient hotel”

The hotel is accessible to all kinds of public transportation. Located 15 minutes away from airport. The rooms are big and clean

Reviewed July 16, 2019

Dear Ronaldo, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
8.8
Excellent
Luisito from Australia
Couple
Superior Room Twin Beds
Stayed 3 nights in April 2019

Value for money”

Our 3 day stay is not so bad. Excellent staff, nice buffet breakfast, close to MOA and Baclaran shopping. The only downside is the carpet in our room seems to be tarnished and old, that might need to be totally replaced. Aside from this, everything is just fine and good.

Reviewed April 20, 2019

Dear Luisito, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded April 25, 2019
Heritage Hotel
9.2
Exceptional
rovee from Philippines
Family with young children
Superior Room Twin Beds
Stayed 1 night in March 2019

good location.. friendly staff..”

We had a great stay in this hotel. Although you can really see that the hotel is a bit old already. The staffs are very kind and accomodating. There was an incident wherein we forgot my daughter's ipad in the lobby. One of the guards went up to our room to return the ipad to us. We also got a room upgrade without any additional cost, because there's no more standard room available. And the breakfast buffet, hmmmmm it's ok.. nothing special.. but we still wish we could've stayed longer.

Reviewed March 31, 2019

Dear Rovee, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded April 25, 2019
Heritage Hotel
8.4
Excellent
Jennifer from Philippines
Family with young children
Superior Room Twin Beds
Stayed 1 night in March 2019

Good for a Night Stay”

This hotel shows the years it was built and it needs improvement as in terms of its facilities. It’s good value for a night stay after a long flight and to catch a flight the next day. Near MOA and conveniently located. The staffs arw friendly and very accomodating. The buffer breakfast is just okay, nothing special. But all in all, it’s still nice to stay here. I will stay again in the future...

Reviewed March 18, 2019

Dear Jennifer, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded March 27, 2019
Heritage Hotel
8.4
Excellent
Paul from Philippines
Couple
Superior Room Twin Beds
Stayed 2 nights in March 2019

Heritage is great.”

An excellent buffet is available for breakfast and dinner. Expect to pay about $16 and $24 for each. Basement parking is available and security is very good as are all the staff we dealt with during our stay. The location near both the airport and MOA is convenient and a free shuttle to the MOA is available. Excellent TV and only complaints are the air con was too cold and no free WiFi was available. First time we have stayed, but plan to use it next trip to Manila.

Reviewed March 14, 2019

Dear Paul, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded March 27, 2019
Heritage Hotel
9.2
Exceptional
Paul from Philippines
Couple
Superior Room Twin Beds
Stayed 1 night in March 2019

The Heritage is still an excellent choice.”

The hotel is well maintained and the hotel staff are excellent at attending to the needs of customers. The breakfast and dinner buffets are somewhat pricey, but worth it. The menu in the cafe didn't appeal to us as it caters more to Indonesian choices. Being located close to the Mall of Asia and airport is great. This was our first stay, but plan to make it our choice while in Manila.

Reviewed March 11, 2019

Dear Paul, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded March 12, 2019
Heritage Hotel
10.0
Exceptional
Mark from Philippines
Solo traveler
Superior Room Twin Beds
Stayed 1 night in June 2019

Exceptional”

great job

Reviewed July 20, 2019

Dear Mark, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
5.2
Boon from Singapore
Business traveler
Superior Room Twin Beds
Stayed 2 nights in July 2019

Poor staff attitude, aircon controller not working”

Front desk needs to buck up. Aircon is working and it’s very cold. Aircon controller is there but not working

Reviewed July 19, 2019

Dear Boon, Mabuhay from The Heritage Hotel Manila! We do sincerely apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
9.2
Exceptional
Salman from Qatar
Solo traveler
Stayed 4 nights in June 2019

I’m familiar with this hotel since years ago !!”

I always feel happy when I stayed in this hotel .. it’s my second home when I’m Manila ..!!

Reviewed July 07, 2019

Dear Salman, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
4.8
Joseph from United States
Solo traveler
Stayed 26 nights in December 2018

Joe”

The street outside is constantly busy with impatient drivers that are in a hurry and constantly honking so if you need quite while sleeping then find a better hotel. I unfortunately stayed for 26 days almost the limit of what a foreigner can stay in the Philippines without a visa. The second to last day I went for breakfast and sat at a table near the outer doors, I was half way done with my breakfast when i was confronted by an adult Filipino male who was a guest there and he came to my table and told me that he was going to sit there and i had to leave. The Filipino man also said and I quote “THIS IS MY COUNTRY AND YOU DON’T HAVE ANY RIGHTS HERE. I kinda laughed which made this man furious that I was sitting at this table and he actually wanted to get into fist fights because of it as he kept charging at me even though the manager was standing there. The hotel didn’t do anything about this incident even though they have security outside watching who comes in and out.

Reviewed June 24, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
9.6
Exceptional
Nina from Australia
Solo traveler
Superior Room Twin Beds
Stayed 1 night in June 2019

Nice hotel and wonderful staff”

The staff are wonderful and very helpful. Gabby is in the reception is very helpful. I have stayed in two rooms room 836 and 814, 836 just need maybe a deep cleaning, my cousin and I had a few itchiness on our skin in that room maybe dust mites or the sheets. Overall excellent!

Reviewed June 23, 2019

Dear Nina, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
7.6
Very good
John from Norway
Business traveler
Deluxe Room King Bed
Stayed 1 night in June 2019

Convenient location and serviceminded staff”

Close to SMX and Mall of Asia by taxi. Staff is very service-minded. Rooms are OK. Wifi is slow sometimes (when many guest in hotel?). Breakfast announced until 10:30. However, they stop supplying food around 10. If you meet at 10:15, they have started to take out the breakfast. You will have whatever is remaining. Not good, and easy to correct.

Reviewed June 21, 2019

Dear John, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
8.8
Excellent
May from Philippines
Business traveler
Superior Room Twin Beds
Stayed 2 nights in June 2019

Old but still with a touch of what we call HOME!!!”

We enjoyed our two-day stay here. Although the hotel is quite old but still we enjoyed the touch of the hotel being so homey. We like the typical hot tub, water, slippers, coffee, tea, kettle and the toiletries. Bonus goes for the ironing board and the hair dryer. Cons: We had a hard time with the keys!!! But after the accommodating front desk people took care of it, it already goes very well on its slot and opened our door properly. Carpet little worn out considering its age, no bath robe seen, also the bidet it should add some bonus points. Bath tub had some cracks. The ref was not functioning the first day good when we called the engineering dept and it was replaced immediately.

Reviewed June 08, 2019

Dear May, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very sorry for the inconvenience you had during your stay. Please know that we are already working on it to make sure that your next stay will be a no-frills one. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
7.6
Very good
Nonito from United States
Couple
Deluxe Room Twin Beds
Stayed 3 nights in May 2019

Traveler”

Every year before returning to states we usually check in at this hotel since it's closer to Baclaran for bargain sale to Perpetual church and most of all closer to the airport. This time around we are very disappointed with their food preparation. We treated our folks dinner to give them experience eating at the hotel we ordered three native dishes of their liking Bulalo, Crispy pata, pancit bihon and mixed fruit foods are tastless . Breakfast are lousy and the coffee is lukewarm .

Reviewed June 05, 2019

Dear Nonito, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
10.0
Exceptional
Lancelot from Malaysia
Solo traveler
Superior Room Twin Beds
Stayed 5 nights in May 2019

Exceptional”

This hotel lives up to its rating in every sense of the word. The staff are cheerful and always willing to go the extra mile for customer comfort. The rooms are comfortable and clean. Breakfast buffet is good. Shuttle service to the Mall of Asia reliable clean and comfortable. Good pool and gym facilities. Towels and bedding are crisp and fresh. At this price one should look no further.

Reviewed May 28, 2019

Dear Lancelot, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
2.0
Beverly from Philippines
Family with young children
Deluxe Room King Bed
Stayed 3 nights in May 2019

We are refused to check-in bcoz our reserved room was give to other clients”

We arrived 10pm from Davao when we are about to check they refused to check-in to the property. It was disappointing experience we have to find another hotel in the middle of the night. Tried to contact the property owner but no response received. We are requiring a refund on my full payment but until now no refund was given. Asking for Agoda to do something about it and return my payment

Reviewed May 26, 2019

Dear Beverly, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
7.6
Very good
John from Norway
Couple
Deluxe Room King Bed
Stayed 1 night in May 2019

OK hotel, but...”

Overall an OK hotel, and helpful staff.. However, wifi was a problem and took 24 hours to fix. Staff started to clear breakfast buffet 10 mins before announced closing time, and only "bits & pieces" left to eat.

Reviewed May 22, 2019

Dear John, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
5.6
Danielle from Philippines
Couple
Superior Room Twin Beds
Stayed 2 nights in April 2019

Gone are the glory days! ”

Kisses - This hotel is always on discounted/recommended in Agoda you'll know why in a sec. Proximity to all the essentials spots of Manila Big old rooms( you see these in old hotels) Carpeted floors Thick walls Kicks - Ok here we go! The floor and rooms stinks of cigarette smoke, im a smoker and I cant stand it. You can smell it as you enter the floor. (freakin change your carpets) Very old furniture, dirty linens - we had to request for replacements. Old pool- no towels available

Reviewed May 15, 2019

Dear Danielle, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do sincerely apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded May 20, 2019
Heritage Hotel
3.2
Mark from Philippines
Business traveler
Deluxe Room King Bed
Stayed 1 night in May 2019

Poor customer service”

Poor customer service from checkin until checkout. Front office staff shouted at me. Slow checkin and slow checkout. Had problems with airconditioning and it took them 2 hours to resolve it until I followed up. Breakfast was a disaster.

Reviewed May 08, 2019

Dear Mark, Mabuhay from The Heritage Hotel Manila! We do sincerely apologize for the inconvenience and for the treatment gave by one of our front office staff. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and our sincerest apologies. Best regards, The Management The Heritage Hotel Manila

Responded May 20, 2019
Heritage Hotel
6.8
Good
jesse from Philippines
Couple
Superior Room Twin Beds
Stayed 1 night in May 2019

Older place”

the hotel is very clean. Rooms are very clean. My room this time the AC was not working good. Called the desk and asked for a fan. they sent a maintenance man to check it out and he cleaned the filter and left. still did not cool down the room much. the food was very bad and way over priced. I dont think i will use this place again. even tho i have been staying here for at least 25 years.

Reviewed May 07, 2019

Dear Jesse, Mabuhay from The Heritage Hotel Manila! We do sincerely apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded May 20, 2019
Heritage Hotel
10.0
Exceptional
Alfonso from Guam
Couple
Superior Room Twin Beds
Stayed 4 nights in June 2018

Best bang for the buck”

Probably one of my favorite place. Because it is super close to Mall of Asia. Room is very clean and big space. Plenty of things to do in lobby area with pleny of people who come from different places of the world. Very quick and excellent service, the staff are very polite and professional. I enjoyed this place very much.

Reviewed February 21, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded February 27, 2019
Heritage Hotel
10.0
Exceptional
Edward from United States
Couple
Deluxe Room King Bed
Stayed 2 nights in January 2019

Best Accommodations in town”

I feel words alone cannot explain why The Heritage Hotel is so worth the stay...you have to experience it...excellent value for the money...convenient location, rooms are very clean and large/spacious, the buffets are wonderful, the staff is incredibly helpful and courteous...I've only ever had one issue here which was quickly rectified...Can't wait to return to it

Reviewed January 21, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 22, 2019
Heritage Hotel
10.0
Exceptional
Johannes from Philippines
Solo traveler
Superior Room Twin Beds
Stayed 3 nights in January 2019

Great hotel experience”

The hotel is conveniently located near Mall of Asia and the airport. The facilities are nice, a bit old but nice and clean. Staff is professional and mostly friendly. Good value for money and good for a few nights. Great breakfast buffet. Thank you.

Reviewed January 21, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 22, 2019
Heritage Hotel
10.0
Exceptional
Daniel from Australia
Solo traveler
Deluxe Room King Bed
Stayed 1 night in January 2019

Exceptional ”

Check in staff we’re efficient and very helpful, my upgraded room was big , clean and elegant. Food and service was great , extended check out was so helpful. Just a very pleasant experience ,will continue to stay there and thank you to management and staff for everything.

Reviewed January 19, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 22, 2019
Heritage Hotel
10.0
Exceptional
Rogier from Netherlands
Solo traveler
Superior Room Twin Beds
Stayed 2 nights in January 2019

My favorite hotel in Manila”

Almost perfect hotel in Pasay. Always my first and last stop in Manila. Location is perfect, as well as service, cleaness and rooms. The only thing they should improve is de quality of the food on the 'a la carte' menu. Food isn't good, pizza is terrible. Please improve! It doesn't fit with the rest of the hotel!

Reviewed January 10, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 14, 2019
Heritage Hotel
8.8
Excellent
Eleazar from Philippines
Solo traveler
Superior Room Twin Beds
Stayed 2 nights in December 2018

Very nice experience”

My stay in this hotel exceeded my expectations. Before booking this hotel, I read some not-so-good comments about issues on proper maintenance of this hotel, so I hesitated a bit in doing the reservation. I proceeded to book a room anyway, and I am so happy that I did, because my stay in this hotel was truly valuable and worth the money I paid (which was not expensive). I would come back to this hotel and would not hesitate to recommend it to family and friends

Reviewed January 07, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
8.4
Excellent
Mary from Philippines
Family with young children
Club King Bed
Stayed 1 night in January 2019

Club Room Staycation”

I wished to have a break from busy home so I decided to have staycation in a hotel. I booked a club room so I will feel like "senorita" in a day... The facilities are old but well maintained... It was relaxing because I was able to had a good use of sauna, steam bath and jacuzzi (not once but twice, haha!). My problem is they dont served muxh during snacks... Only bite size cake, fruits, coffee and tea... Also I feel a little awkward with the Manager at the Club Room... He didn't treat me like the other guests...

Reviewed January 06, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
8.4
Excellent
Melvyn from Cambodia
Couple
Superior Room Twin Beds
Stayed 1 night in December 2018

Good value hotel in good location.”

The rooms are simply but comfortably decorated. The foyer has an impressive period style. Breakfast is good with a wide selection of international cuisines. Staff are helpful. Hotel is located close to Mall of Asia and the night-time entertainment venues along Seaside.

Reviewed January 04, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
8.8
Excellent
Charles from United States
Family with young children
Superior Double
Stayed 1 night in December 2018

Excellent”

I have been utilizing The Heritage for over 10 years mainly for it's location. On my last stay we were unable to make it back for the scheduled check out time and the management and staff handled it with the utmost professionalism. Good job!

Reviewed December 21, 2018

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
10.0
Exceptional
Jeanne from Philippines
Family with young children
Deluxe Room Twin Beds
Stayed 1 night in September 2018

Affordable option for staycation”

Stayed here for a few days with two kids below 8yo. We enjoyed the quiet and comfort the hotel provided. We had the pools to ourselves almost every time we went swimming. The staff were very approachable and kind to the kids. Thank you for a memorable stay. :)

Reviewed December 11, 2018

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
10.0
Exceptional
Christopher from Philippines
Couple
Deluxe Room King Bed
Stayed 3 nights in November 2018

Yes very nice hotel.. Good location,, staff very good as notmal with this class of hotel!! ”

Got great deal through agoda and was nice to finish trip at noce hotel... Great buffet breakfast and nice room .. Had deluxe room was very nice!!! Old finishes in room would be the only low ... But not a drama at all had all you would expect with this caliber of hotel.... We loved it!!

Reviewed November 24, 2018

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
8.8
Excellent
Larry from United States
Business traveler
Stayed 3 nights in November 2018

A great experience ”

Very nice place with an over the top staff. Very roomy & comfortable along with excellent WiFi coverage. The restaurant and swimming pool area is really top notch. It is older decor, our refrigerator did not work, the plug on the hot water boiler pot was loose, and the hot & cold water valve in the shower was not consistent...

Reviewed November 10, 2018

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
10.0
Exceptional
Gina from Philippines
Business traveler
Superior Room Twin Beds
Stayed 1 night in November 2018

Recommended”

Kudos to all staff for a great customer service, really felt welcome. The rooms were super clean, beds were so much comfy though toilet could have been much better if with bidet. The buffet breakfast has a good variety. Their gym also comes with spa and sauna which is very inviting. The only con could be the pool which needs some cleaning and depth could have been a bit shallow. Overall, it was a great stay and I recommend this hotel.

Reviewed November 09, 2018

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
9.2
Exceptional
Jane from Philippines
Group
Executive Suite King Bed
Stayed 1 night in September 2018

Exceptional”

Friendly, courteous and accommodating staff. Spacious room but it would have been great if carpeting especially at the sides if they are clean and well-maintained but we still had a great time here and will definitely come back.

Reviewed November 02, 2018

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
8.4
Excellent
marren
Couple
Deluxe Room King Bed
Stayed 1 night in September 2018

some staff are not so friendly.. ”

it was a bad experienced to one staff there during conversation on the phone, the male staff were so impolite of taking my order that time.. yeah i am a filipino and the way he talked to me was so informal... like, ayyyy cash basis lang tayo, and ay di ko po alam kung anong available sa kitchen! what the heck, and worst the order was wrong and he was blaming it to me! i was not able to get his name! but mind you some of the staff there are so snobbish! i never experienced this kind of treatment to other hotel, it was our first time in your hotel and our impression to you was really bad because of your staff! yeah the food and all your facilities are great but what kind of staff do you have... if only i got his name!!

Reviewed October 31, 2018

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
9.2
Exceptional
Ryan from Philippines
Group
Superior Room Twin Beds
Stayed 1 night in September 2018

Exceptional”

need some renovation (paintings , wall and flooring) replacement of the furniture's to maintain the beauty of the hotel since it was kind of old fashioned but overall it was a good and quality stay on this hotel ...

Reviewed September 24, 2018

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 08, 2019
Heritage Hotel
7.2
Very good
Elaine from Philippines
Family with young children
Superior Room Twin Beds
Stayed 1 night in June 2019

Needs improvement”

Heritage has the potential to be a really nice hotel but it looks old and worn. The bathrooms do not have a bidet, the marble bathrooms unpolished and worn, the walls have streaks of black marks, the electric kettle in our room is old and defective. I am willing to pay more for a better experience. It looks so shabby and different from what it was 10 years ago. The staff are as excellent and plesant as I have remembered.

Reviewed June 28, 2019

Dear Elaine, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
2.8
Sri from Philippines
Business traveler
Superior Room King
Stayed 2 nights in June 2019

cockroaches and room doors and elevator cards that didnt work ”

ok, this is an old hotel, but that is not an excuse for dirty carpet, nauseating cigarette stench, in the rooms and hall ways, cockroaches in the room, and door and elevator that can only be accessed via card that somehow needs to be replaced every use i killed 2 cock roaches while there for 2 nights using my slippers at one point, my door couldnt open because the access card fell inside the ready(amazing!)apparently this is a common occurence because they have a way of retrieving fallen cards with another card that has some sort of glue or tape attached to it bathroom also moldy, shower curtains needs to be replaced i can forgive old dated furniture, noisy aircon , tiny water bottles, etc, but mold and cockroaches are health hazards. also there is no effort whatsoever to provide transport to the nearest mall, help flag a taxi etc what a dump. the only good thing i can think of was that check in and check out was fast.

Reviewed June 28, 2019

Dear Sri, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
6.8
Good
lhala from Philippines
Couple
Superior Room King
Stayed 2 nights in June 2019

it tajes time to check in we are there at past 12 had early check in but 1:45 still room is not avai”

they guve us a very hot room ac is not qorking properly so ask them to cjange it.next day clean the romm but thwy dnt give us small towels i even ask for the bathrobe.doorknobs are hard to open how many timea to put the key card..breakfast buffet is expensive ciz the food they have are just ordinary dnt have even cheese..its hot qhen we ate breakfast..

Reviewed June 27, 2019

Dear Ihala, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize for the inconvenience. Please know that all your comments and concerns are duly noted and we will do our best to act on it immediately. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
8.4
Excellent
Rachael from Papua New Guinea
Family with teens
Superior Room Twin Beds
Stayed 1 night in July 2019

Rachael and family”

Internet service was great. Breakfast was excellent. Beds were comfortable and room spacious. Time now to change carpet and maintain the pool to match hotel.

Reviewed July 19, 2019

Dear Rachael, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
8.4
Excellent
AHMAD from Malaysia
Business traveler
Superior Room King
Stayed 7 nights in March 2019

ideal”

good place, will come again

Reviewed July 19, 2019

Dear Ahmad, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 26, 2019
Heritage Hotel
8.8
Excellent
Nelson from Philippines
Solo traveler
Superior Room with Internet
Stayed 3 nights in July 2018

Excellent”

security is very good

Reviewed July 12, 2019

Dear Nelson, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
7.2
Very good
Eisenhower from Philippines
Family with young children
Superior Room Twin Beds
Stayed 2 nights in April 2019

Holyweek Vacation by Depolio and Agmaliw Family”

Room is quite big, twin beds are recommended for a group, walking distance to fastfoods like, jollibee, mcdo, kenny rogers, chowking, also 7/11 just nearby, fantastic foods being served during breakfast buffet... Just along the highway...

Reviewed April 23, 2019

Dear Eisenhower, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded April 25, 2019
Heritage Hotel
10.0
Exceptional
Alain
Couple
Superior Room Twin Beds
Stayed 1 night in April 2019

Awesome experience and celebrating anniversary”

Overall experience was great. Comfy beds, clean bedroom and bathroom. Fast wifi, approachable staff, relaxing place. Only need to improve is the breakfast, put some menu even we need to pay additional for it because not all customers can eat what they serve. But for me it is still a 5/5. Good job, highly recommendable to others.

Reviewed April 20, 2019

Dear Alain, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded April 25, 2019
Heritage Hotel
7.2
Very good
servando from Philippines
Family with young children
Superior Room Twin Beds
Stayed 2 nights in April 2019

Most staff 4-5 star except”

Upon reaching the room noticed ref was locked (why?). Called housekeeping and was informed I got upgraded (thank you) but I had to make a deposit to unlock it (so why wasn't I informed by the receptionist upon check in) Went back down to make a deposit. Waited. Called housekeeping and was told someone will come. Waited. After a couple of hours followed up. Same answer. After more waiting. I decided to go back down to the reception personally to tell them about this. Why did I have to go down aside from the fact that housekeeping doesn't seem to pay attention, nobody was answering the phone both with the operator and the reception. After 45 min someone came to unlock the ref. Otherwise everything else was good. Also why so tortous way to the pool?

Reviewed April 11, 2019

Dear Servando, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do apologize also for any inconvenience you had. Your comments and suggestions will definitely help us to improve in the future. Please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded April 25, 2019
Heritage Hotel
4.4
MICHAEL from Philippines
Business traveler
Superior Room Twin Beds
Stayed 1 night in March 2019

There are Newer Options in this Area”

Pros: - Great staff, very helpful - Good breakfast buffet - Big Rooms Cons: - Outdated facilities with busted drains, loose hinges - Limited parking but valet service was superb though inconvenient - Had mysterious insect bites while in the room and prremises, did not sleep well due to that. Not returning on my own will.

Reviewed March 23, 2019

Dear Michael, Greetings from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We do appreciate you pointing the good and those that need improvement. Please know that they are all noted and we will do our best to rectify and make sure that the rooms are clean especially the beds. Thank you again and hope that you can give us another chance in the future. Best regards, The Management The Heritage Hotel Manila

Responded March 27, 2019
Heritage Hotel
4.8
JACKSON from Australia
Couple
Superior Room Twin Beds
Stayed 2 nights in March 2019

Rude staff ”

Cons - needs to be refurbished, new paint, cracks, smelly. Staff especially at the front are not friendly, they saw me carry my bag and did not assist. They only help the rich, chinese or white people. Not filipinos

Reviewed March 14, 2019

Dear Jackson, Greetings from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. Please know that we are on top of these already and we will do our best to rectify it immediately. Our apologies also for the service that our staff has given to you during your stay. Thank you again and hope that you can give us another chance in the future. Best regards, The Management The Heritage Hotel Manila

Responded March 27, 2019
Heritage Hotel
7.6
Very good
Jermaine from United States
Couple
Superior Room King
Stayed 1 night in March 2019

Good for a short stay”

Stayed here 2 nights. Room was big and spacious, able to do my workouts. Room had everything I needed for a comfortable stay. Just 2 problems occured. 1. Room Keycards malfunctioned multiple times. Good thing housekeeping was nearby. 2. I had to wait till 5pm to check in. Mind you I had a paid reservation with check in at 2pm. I showed up at 4pm and was told that my room was not yet ready. Either than that, I would use this hotel again but just for an overnight stay.

Reviewed March 11, 2019

Dear Jermaine, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. Noted on your comments about the room keycards and late availability of rooms. We do apologize for the inconvenience and please be assured that these concerns have been addressed to the concern departments already for improvements. Thank you and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded March 12, 2019
Heritage Hotel
8.4
Excellent
Tirso from Philippines
Couple
Superior Room Twin Beds
Stayed 1 night in June 2019

Nice Location”

The hotel is located near the shopping center and also the airport.

Reviewed June 22, 2019

Dear Tirso, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
8.8
Excellent
david from United States
Couple
Superior Room King
Stayed 1 night in May 2019

Good for a stay in Pasay City”

Staff is always friendly and helpful, the van will take you to the Mall of Asia, the restaurant has good food too......

Reviewed June 20, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel
10.0
Exceptional
Abu from Bangladesh
Couple
Superior Room Twin Beds
Stayed 5 nights in April 2019

it's a great experience ”

The hotel is a great experience and offer very good service. especially Halal buffet option and service from staff

Reviewed June 13, 2019

Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel