Heritance Tea Factory
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Heritance Tea Factory

Kandapala, Kandapola, Nuwara Eliya, Sri Lanka
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 Heritance Tea Factory
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    Heritance Tea Factory Reviews

    8.5
    Excellent
    /10
    (456 reviews)See what guests said
    9.6
    Exceptional

    "The staff is thoughtful, the place is immaculate, and the fo..."

    Elizabeth

    -

    June 26, 2018

    9.0
    Exceptional cleanliness
    Recommended by 83% of guests

    Things you’ll love about Heritance Tea Factory

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Steamroom

    • Air conditioning

    Excellent
    Location
    8.4
    See map
    Excellent location
    Nearby
    Popular
  • Pedro Tea Factory4.54 km
  • Lover's Leap Waterfall5.48 km
  • Moon Plains5.98 km
  • World's End6.16 km
  • Nuwara Eliya Town Square6.17 km
  • General Hospital - Nuwara Eliya6.33 km
  • Keels super market6.5 km
  • Piduruthalagala6.67 km
  • Galway's Land National Park6.92 km
  • Race course6.98 km
  • Value for money7.8
    Location rating8.4
    Nearest airportMattala Rajapaksa International Airport (HRI)
    Distance to airport84.6 km

    Rooms available at Heritance Tea Factory

    8.6
    Excellent
    Room comfort & quality
    Premium King Room
    Premium King Room
    ...
    • Room size: 22 m²/237 ft²
    • Shower and bathtub
    • 1 super king bed
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    Superior King
    Superior King
    ...
    • Room size: 20 m²/215 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Premium Twin Room
    Premium Twin Room
    ...
    • Room size: 22 m²/237 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Executive Floor Deluxe
    Executive Floor Deluxe
    ...
    • Room size: 20 m²/215 ft²
    • Garden view
    • 1 double bed
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 20 m²/215 ft²
    • Garden view
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    Superior Twin
    Superior Twin
    ...
    • Room size: 20 m²/215 ft²
    • Garden view
    • 1 single bed
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    Standard Room
    Standard Room
    ...
    • Bathtub
    • Kitchenette
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    Superior Room
    Superior Room
    ...
    • Bathtub
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    Triple Superior
    Triple Superior
    ...
    • Bathtub
    Enter dates to see prices
    Double room - Premier
    Double room - Premier
    ...
    • Bathtub
    Enter dates to see prices
    Have a question for Heritance Tea Factory?

    What people love about Heritance Tea Factory

    • 9.6
      Exceptional

      "The hotel staff really go out of their way to make you feel very comfortable."

      Rohan

      |

      January 10, 2017

    • 6.8
      Good

      "Hotel with exceptional view and deco."

      Zhan K.

      |

      August 28, 2018

    • 9.6
      Exceptional

      "A good place to chill and experience the ceylon tea culture."

      Janice

      |

      May 11, 2018

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    More about Heritance Tea Factory

    More about Heritance Tea Factory

    9.6
    Exceptional

    "Great location and hotel."

    Ignatius

    |

    August 23, 2017

    An overview

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    What they offer

    6.4
    Good

    "Food is good!"

    Liao

    |

    April 7, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Heritance Tea Factory from real guests

    Agoda Reviews (456)Booking.com Reviews (811)
    8.5
    /
    10
    Cleanliness9.0
    Facilities8.3
    Location8.4
    Room comfort and quality8.6
    Service8.7
    Value for money7.8
    Provided by verified guests of Agoda
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    All guests (456)
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    Show reviews that mention 

    Showing 421 verified guest comments
    12345
    7.2
    Very good
    Nursyazanna from Singapore
    Couple
    Superior King
    Stayed 2 nights in December 2018

    Very unique but not worth the price”

    Okay so, we loved our time here. Tea picking was fun, the guided walk was also amazing BUT, the room was so so. Hairdryer worked for 3 mins and then automatically shuts down for a few mins. One of the plug point was not working so we had to share the other one between the two of us. For the price i paid, I expected so much more. Food was good but very expensive for normal meals. Most of the staff though were excellent. Especially our walking guide. We really appreciate the snacks they packed for us after our stay and the bottle of wine that we won via a lucky draw though but i don’t think i will come back here.

    Reviewed December 11, 2018
    3.2
    Aliff from Singapore
    Solo traveler
    Executive Floor Deluxe
    Stayed 2 nights in November 2018

    Out of the way and Not welcoming.”

    The Tea Factory is up on a hill after miles and miles of winding road. I guess that cant be helped since its on a tea plantation. The staff is not welcoming and follows the book closely. I arrived a tad too early on a very cold morning. The staff inform me that the check in time is at 2pm (fair enough) and that they have no rooms available. (of course i checked if I can book a room on agoda and there is plenty of room available. this lying is a turn off. could have just said they could check me in at 2) So I waited at the lobby for 4 full hours. in the cold. They just left me there sleeping on the couch. At 12 I approached the counter if I could check in, they say 30 more mins. At 1225, I asked if its ok, they say 5 more minutes. like seriously? The terrible experience outweighs whatever beauty I enjoyed at the property. Wont really recommend it to others.

    Reviewed December 09, 2018
    8.0
    Excellent
    Tom from Hong Kong
    Couple
    Executive Floor Deluxe
    Stayed 2 nights in July 2018

    Nice and expensive”

    I lovey place to relax. Very quiet and amazing nature. The main problem is that you're so far away from shops and other services. The food in the hotel as well as transport even to nearby destinations are very expensive. So, you need to calculate this cost into the cost of the stay. Otherwise, fantastic place.

    Reviewed July 30, 2018
    9.2
    Exceptional
    Ebru
    Couple
    Superior King
    Stayed 1 night in December 2017

    VERY GOOD EXPERİENCE!”

    We stayed for one night. It is an old tea factory. Very good decoration and view. Delicious breakfast and dinner. We attended tea plugging and nature walk activities. Both are very very good. Only negative thing is the price. It could be a little bit cheeper.

    Reviewed March 22, 2018

    Dear Valued Guest, Thank You for your feedback. We are delighted that you enjoyed your stay. We look forward to having you with us soon at Heritance Tea Factory!

    Responded April 06, 2018
    Heritance Tea Factory
    10.0
    Exceptional
    Edwin
    Couple
    Executive Floor Deluxe
    Stayed 1 night in February 2019

    Phantastic Site”

    We enjoyed the Teepicking and the Tour of Tee Production as well the very very good Food in the Restaurant. Weather was very sunny. Next Year again! for Shure!

    Reviewed February 25, 2019
    5.2
    Hui from Singapore
    Couple
    Executive Floor Deluxe
    Stayed 1 night in February 2019

    Not worth it”

    For the price that we are paying, there is nothing much to note or expect. Not worth it.

    Reviewed February 11, 2019
    9.2
    Exceptional
    Matias from France
    Couple
    Executive Floor Deluxe
    Stayed 3 nights in November 2018

    Cozy hotel in the most beautiful tea plantation setting ”

    Very comfortable rooms, great friendly service. The hotel surrounding were some of the most beautiful picturesque parts of Nuwara Eliya that they we experienced. Perfect if you want to experience the real tea plantation experience. About 45 minutes drive to town and 1:30 to Horton’s plains. Highly recommended for a couple or family alike.

    Reviewed November 28, 2018
    10.0
    Exceptional
    Claire from United Kingdom
    Couple
    Stayed 1 night in September 2015

    Excellent hotel”

    charming, romantic, unique

    Very unique hotel with beautiful surroundings. Doubt we will stay anywhere quite the same. Service and staff and food were all excellent, we were even upgraded to the executive floor as we were on our honeymoon. Wish we could have stayed longer!

    Reviewed September 14, 2015
    8.3
    Excellent
    Mati from Canada
    Couple
    Stayed 4 nights in May 2014

    A very pleasant stay”

    Attentive staff, plenty of things to do around the hotel, food

    Very pleasant stay. It was a chance to get away completely from the day to day work. I would come back at a different time in the year so we can take the plane from Colombo and avoi the long car journey. I am glad I did not know how long was the car ride. It was all worth it.

    Reviewed May 15, 2014
    10.0
    Exceptional
    Srikanthy from Australia
    Family with teens
    Stayed 1 night in December 2013

    Great view 6000 ft above Sea Level”

    Tea garden view, variety of food at the Buffet, Comforatble room

    Our stay was fantastic. We stayed on the Christmas day and the buffet dinner was good.The breakfast buffet was great too. The view was excellent. The staff were friendly. We enjoyed the walk in the morning. Wish we had stayed a bit longer to take part in the trekking and so on. We will visit again.

    Reviewed January 07, 2014
    10.0
    Exceptional
    KA from Hong Kong
    Couple
    Stayed 1 night in October 2013

    perfect for honeymooner”

    cool design, nice view, helpful staffs

    The environment was just so beautiful. The hotel is surrounded by tea plantation and nice mountain view. The english style design was just so impressively done and give a strong feel of luxury. Many activities (like tea plucking, tea tasting and pony riding) are available. if you are going for Nuwara Eliya, i strongly recommend you to visit there. You won't be regretted with your choice.

    Reviewed October 26, 2013
    9.3
    Exceptional
    Yean from Malaysia
    Couple
    Stayed 3 nights in March 2013

    Hotel that feels like home”

    Friendly and helpful staff, food

    We stayed here for 3 nights. Decided that 2 nights would have been enough because there isn't much to do around Nuwara Eliya. But 3 nights aren't bad too if you just want to take it easy and enjoy the serenity and fresh air. Staff were very friendly and welcoming. It felt like we know everyone here and they know us too. Buffet dinner was amazing - especially the Sri Lankan food selection. I was especially thankful to the staff that made my partner's birthday special during one of the dinners given that I made the request at such a short notice. What to avoid: Spa was pricey and wasn't up to standard. The real price of the spa was not really mentioned in the brochures in the room (or maybe we didnt read the fine prints). The price shown did not include the mandatory multiple taxes.

    Reviewed March 11, 2013
    8.7
    Excellent
    Wei from Singapore
    Couple
    Stayed 2 nights in December 2012

    Lovely hotel”

    Resort like hotel

    we stayed here towards the tail end of the whole trip. we were looking for a great hotel to chill out, with nice view, good service staff, and good room facilities. this hotel has it all. the hotel is situated onto of a hill and some 20km away from the city centre. the hotel faces a tea plantation. the temperature is cool all year round and you are able to just sit in the open area with a book in your hand and great tea to accompany you. you can also walk around the plantation and enjoy the greenery. recommended for traveller who are looking to spend sometime with tea plantation and yet, stay in a comfortable hotel.

    Reviewed January 01, 2013
    8.7
    Excellent
    Tuck from Singapore
    Couple
    Stayed 1 night in September 2012

    Great hotel and excellent service”

    Location is wonderful - amongst the tea plantations

    We had great meals, enjoyed using the old fashioned gated elevator, small but decent gym, took long walks. Wished they had a heated pool though. Worht another visit in time to come despite the difficult drive up to the hotel.

    Reviewed September 21, 2012
    8.0
    Excellent
    Tuck from Singapore
    Couple
    Stayed 1 night in September 2012

    Elegant hotel. Great service”

    Lovely setting, cool climate, great atmosphere

    spent 2 nights there. meals are excellent, service great. do the nature walk and night safari - good fun and very inexpensive! visit in house organic tea factory and flower and herb garden. make sure you get ato dine in the carriage. limited seating though - max of 16 pax. skip lunch and have high te that starts at 2.30pm - 2 persons can share one portion - very elegantly servred in the lounge.

    Reviewed September 20, 2012
    9.0
    Exceptional
    jocelyn from France
    Couple
    Stayed 4 nights in April 2012

    Great Location and Good Foods”

    Dinner on the Train

    Great Hotel in the middle of no where, it's really good place to relax specially they have SPA which is can make you more relax...the foods is fantastic, service was great. for sure i will come back again to your hotel. thank you for your hospitality Heritance Tea Factory.

    Reviewed April 30, 2012
    9.6
    Exceptional
    Elizabeth from United States
    Couple
    Executive Floor Deluxe
    Stayed 1 night in June 2018

    Beautiful, clean, unique”

    This place is a gem. It is in a renovated tea factory so there are beautiful cage elevators and generators that work throughout the day. The staff is thoughtful, the place is immaculate, and the food was great. They even had a live performer (a whistler!) which made the entire experience unique. I wish we could have stayed for longer, as the property is stunning and the staff goes above and beyond.

    Reviewed June 26, 2018
    9.6
    Exceptional
    Janice from Australia
    Group
    Superior Twin
    Stayed 1 night in April 2018

    A good place to chill and experience the ceylon tea culture”

    A good place to chill and experience the ceylon tea culture. Everything is well preserved and they have quite a few fun activities on the site. Breakfast buffet was amazing and they provide you with a nice 7 course dinner as well. Better to pick price package that include meals as the location is pretty isolated (on top of a mountain) and it would be hard for you to get meals elsewhere.

    Reviewed May 11, 2018
    10.0
    Exceptional
    Yakge from Australia
    Couple
    Superior King
    Stayed 1 night in May 2018

    Had a pleasant stay”

    Staff were very professional and nice. The place was clean and nice. Had a nice time.

    Reviewed January 01, 2019
    10.0
    Exceptional
    FAIHAN from Saudi Arabia
    Solo traveler
    Executive Floor Deluxe
    Stayed 3 nights in November 2017

    super top”

    excellent

    Reviewed April 12, 2018
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