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Exterior view, Hermes Palace by BENCOOLEN in Aceh
Deluxe Room - Bedroom, Hermes Palace by BENCOOLEN in Aceh
Meeting room / ballrooms, Hermes Palace by BENCOOLEN in Aceh
Lobby, Hermes Palace by BENCOOLEN in Aceh
Lobby, Hermes Palace by BENCOOLEN in Aceh
Swimming pool [outdoor], Hermes Palace by BENCOOLEN in Aceh
Swimming pool [outdoor], Hermes Palace by BENCOOLEN in Aceh

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8.1

Excellent

646 reviews

646 reviews

Breakfast5
Housekeeping4
Swimming Pool3
See map
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Closest landmarks
Stadion Lambhuk
80 m
Mahli Lambhuk
190 m
Lambhuk Swalayan
290 m
drg fakhrurrazi,sp,bm
340 m
KLINIK AD'HA
340 m

Hermes Palace by BENCOOLEN

Jl. T.Panglima Nyak Makam, Nanggroe Aceh Darussalam, Banda Aceh, Aceh, Indonesia, 23117 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Banda Aceh, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sultan Iskandar Muda International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Inside city center

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

7 travelers have booked today.

Value for money7.9
Location rating8.4

Rooms available at Hermes Palace by BENCOOLEN

Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Suite
...
  • Room size: 56 m²/603 ft²
  • Pool view
  • 1 queen bed & 1 sofa bed
Enter dates to see prices
Junior Suite
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Twin room - Grand
...
  • Non-smoking
Enter dates to see prices
Twin room - Grand
...
  • Non-smoking
Enter dates to see prices
Grand Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Grand Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Grand Deluxe Room
...
  • Room size: 35 m²/377 ft²
Enter dates to see prices
Grand Deluxe Room
...
  • Room size: 35 m²/377 ft²
Enter dates to see prices
Grand Deluxe Room
...
  • Room size: 35 m²/377 ft²
Enter dates to see prices

Frequently asked questions

Does Hermes Palace by BENCOOLEN provide airport transfer?

Hermes Palace by BENCOOLEN provides airport transfer service upon request! Additional costs may apply. To request, check the box on the booking form just before the payment page.

Does Hermes Palace by BENCOOLEN provide shuttle service for getting around?

For your ease of travel around the city, Hermes Palace by BENCOOLEN offers None right where you need it making it easy for you to get to places conveniently.

Does Hermes Palace by BENCOOLEN offer spa services?

You can enjoy your stay at Hermes Palace by BENCOOLEN all the more by making the most of the property's available spa services that are offered for all its guests to make your evening or night even better.

Does Hermes Palace by BENCOOLEN offer dry cleaning services?

Yes! Hermes Palace by BENCOOLEN features dry cleaning service that is available all throughout your stay, making sure you're always looking your best in your favorite outfit. Please contact the property for more information.

What kinds of facilities are offered for children at Hermes Palace by BENCOOLEN?

While on vacation with your family members, your children can also enjoy the fun in sports and recreation facilities offered at Hermes Palace by BENCOOLEN such as kids pool.

What public parks are in close proximty of Hermes Palace by BENCOOLEN?

While remaining at Hermes Palace by BENCOOLEN, enjoy your early morning or evening wander at nearby park which include Taman Sri Ratu Safiatuddin Garden, Taman Sultanah Safiatuddin, and TAMAN CHEVRON.

At what time of the year is Hermes Palace by BENCOOLEN most popular?

Hermes Palace by BENCOOLEN's most popular month where verified tourists have stayed the most is in December.

What was the average room rate for Hermes Palace by BENCOOLEN been in the past month?

The typical room rate for Hermes Palace by BENCOOLEN in the past month is 1255886.97 IDR, compared to city's average of 278649.92 IDR.

What is the typical rating that verified Solo travelers' have given to Hermes Palace by BENCOOLEN?

Past solo travelers that have stayed at this property have given Hermes Palace by BENCOOLEN an average rating of 8.1. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with young children have given to Hermes Palace by BENCOOLEN?

Verified families with young children that have stayed at this property have given Hermes Palace by BENCOOLEN an average rating of 8.1. You can look up more thorough customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Hermes Palace by BENCOOLEN?

Past group travelers that have stayed at this property have given Hermes Palace by BENCOOLEN an average rating of 8.2. You can look up more precise customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Hermes Palace by BENCOOLEN?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated time frame may be charged an additional fee.

What people love about Hermes Palace by BENCOOLEN

  • 10

    Exceptional
    Staff 

    "Clean, staffs were helpful."

    Lidya

    |

    March 7, 2023

  • 8.8

    Excellent
    Cleanliness

    "It is clean."

    Chie

    |

    January 22, 2023

  • 8

    Very good
    Location

    "The location is good as so many eateries surroundings."

    Siti

    |

    February 17, 2023

Property ranking|Compared to 151 Aceh properties
See all rankings
Room comfort score
7.1/10
Room size
33 sqm.
Cleanliness score
8.2/10
Location score
8.4/10
Better than
95
%
of Aceh properties
Bigger than
91
%
of Aceh properties
Better than
79
%
of Aceh properties
Better than
77
%
of Aceh properties
Overall rating:

8.1

Excellent
646 reviews
Cleanliness
8.2
Facilities
8.4
Location
8.4
Read all reviews >
What travelers say they love:
Great location and service.
Yusriadi from Indonesia
Couple
More about Hermes Palace by BENCOOLEN

More about Hermes Palace by BENCOOLEN

Experience Luxury and Comfort at Hermes Palace by BENCOOLEN in Aceh, Indonesia

Hermes Palace by BENCOOLEN is a 5.0-star hotel located in Aceh, Indonesia, which offers a wide range of facilities to make your stay unforgettable. You can enjoy 24-hour room service, coffee shop, bar, laundry service, nightclub, restaurant, safety deposit boxes, salon, airport transfer, valet parking, concierge, air conditioning, hair dryer, television, mini bar, satellite/cable TV, massage, indoor pool, fitness center, sauna, spa, outdoor pool, poolside bar, Wi-Fi in public areas, car park, designated smoking area, shuttle service, Free Wi-Fi in all rooms, dry cleaning, express check-in/check-out, car hire, luggage storage, shared kitchen, shared lounge/TV area, karaoke, daily housekeeping, gift/souvenir shop, beach, breakfast buffet, and car park free of charge.

Luxurious Room Types at Hermes Palace by BENCOOLEN

Hermes Palace by BENCOOLEN offers a range of luxurious room types to suit every need. Guests can choose from the Deluxe Room, which spans 28 square meters and comes with either 2 Single Beds or 1 Double Bed. The Grand Deluxe Twin offers the same floor space and comes with 2 Single Beds. For those seeking more space and comfort, the Junior Suite offers 42 square meters of space and features a plush Double Bed. Each room type is designed with elegant decor and modern amenities to ensure a comfortable stay.

Excellent Location, Service, and Breakfast

Hermes Palace by BENCOOLEN is a top-rated hotel in Aceh, Indonesia that offers exceptional service and amenities. Guests rave about the strategic location, friendly staff, and great facilities, including a child-friendly swimming pool. The breakfast is also highly praised, with a wide variety of options to choose from. The hotel is a comfortable and safe place to stay, with easy access to many destinations in Aceh. The newly renovated rooms are also a highlight, providing a nice and cozy atmosphere for guests. Overall, Hermes Palace by BENCOOLEN is a great choice for anyone looking for an excellent hotel experience in Aceh.

Experience Exceptional Hospitality and Facilities at Hermes Palace by BENCOOLEN

Hermes Palace by BENCOOLEN in Aceh, Indonesia, has received an impressive overall rating of 8.1 from satisfied guests. With a score of 8.4 for facilities and location, it's clear that this hotel offers top-notch amenities and a convenient location. Guests have also praised the hotel's cleanliness and staff performance, which scored an impressive 8.1 each. While the food and dining and comfort categories received lower scores, guests can still expect a comfortable stay with exceptional hospitality. With its prime location and excellent facilities, Hermes Palace by BENCOOLEN is the perfect choice for travelers seeking a memorable stay in Aceh.

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Amenities and facilities

Excellent
Facilities

8.4

Most talked about facilities

Breakfast

13 mentions

Housekeeping

6 mentions

Food & Dining

3 mentions

Swimming Pool

3 mentions

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Body scrub
  • Body wrap
  • Fitness center
  • Garden
  • Karaoke
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
Cleanliness and safety
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • Check-in/out [express]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Desk
  • Extra long bed
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mini bar
  • Mobile hotspot device
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Hermes Cafe
  • Cuisine: International
  • Menu: Buffet, A-la-carte

Location

Jl. T.Panglima Nyak Makam, Nanggroe Aceh Darussalam, Banda Aceh, Aceh, Indonesia, 23117
Excellent
Location

8.4

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
The property
  • Number of rooms 106
  • Room voltage220

Reviews of Hermes Palace by BENCOOLEN from real guests

Provided by verified guests of Agoda
8.1
Cleanliness8.2
Facilities8.4
Location8.4
Room comfort and quality7.0
Service8.1
Value for money7.9
High score for Aceh
Rating
9+ Exceptional (84)
8-9 Excellent (31)
7-8 Very Good (80)
6-7 Good (47)
<6 Below Expectation (72)
Time of the year
Mar - May (59)
Jun - Aug (90)
Sep - Nov (73)
Dec - Feb (92)

Show reviews that mention 

Showing 314 verified guest comments
12345
10.0
Exceptional
erni from Indonesia
Family with teens
Grand Deluxe Room
Stayed 1 night in November 2022

Cool room 428”

Spacious and clean room, beds can be combined, free dessert and fruit, comfortable overall

Reviewed February 04, 2023

See room deals

10.0
Exceptional
Muhammad from Indonesia
Family with teens
Deluxe Room
Stayed 3 nights in May 2022

Breakfast”

The condition should be well-considered when many guests have breakfast. So that when the restaurant is full of guests who will have breakfast, it will not cause the restaurant to become messy due to a lack of hotel staff to clean up.

Reviewed May 09, 2022

See room deals

10.0
Exceptional
shim from Indonesia
Solo traveler
Deluxe Room
Stayed 1 night in April 2023

Best hotels in Banda Aceh”

The restaurant is the best. The location is in the city center.

Reviewed April 18, 2023

See room deals

10.0
Exceptional
Lidya from Indonesia
Group
Deluxe Room
Stayed 3 nights in March 2023

The only 5 star hotel in aceh”

Spacious, oldies vibe hotel. Clean, staffs were helpful. Good place for an event venue as well.

Reviewed March 08, 2023

See room deals

10.0
Exceptional
Rosita from Indonesia
Couple
Deluxe Room
Stayed 1 night in February 2020

Best place ”

Safe for foreign Love this place will back again

Reviewed April 23, 2022

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10.0
Exceptional
Anggun from Indonesia
Couple
Deluxe Room
Stayed 1 night in November 2022

The best”

Hotel favorite pokoknya

Reviewed November 24, 2022

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10.0
Exceptional
Rizki from Indonesia
Business traveler
Executive Suite
Stayed 1 night in September 2022

Best”

Rekom banget

Reviewed September 25, 2022

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8.8
Excellent
Chie from Japan
Solo traveler
Deluxe Room
Stayed 4 nights in January 2023

nice hotel”

Hermes is a nice hotel. It is clean. Although it is a bit far from the central area, you can find some restaurants and cafes near the hotel. It also has an ATM that accepts international cash cards.

Reviewed January 22, 2023

See room deals

10.0
Exceptional
Yon from Indonesia
Family with teens
Deluxe Room
Stayed 1 night in December 2021

Great”

Top best hotel in banda aceh

Reviewed January 02, 2022

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9.2
Exceptional
Nanda from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in December 2021

Great!”

Been here for a couple of times, from business trip to family vacation. Strategic location, friendly staff, great facilities, wide variety of breakfast, exceptional couple dinner, child friendly swimming pool, etc. Well, it’s the only 5 stars hotel in town after all..

Reviewed December 09, 2021

See room deals

10.0
Exceptional
Azhar from Malaysia
Group
Deluxe Room
Stayed 1 night in February 2023

Exceptional”

Good hotel

Reviewed March 08, 2023

See room deals

9.6
Exceptional
naya from Indonesia
Family with teens
Deluxe Room
Stayed 1 night in November 2022

nice stay”

the location is so nice

Reviewed November 17, 2022

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9.6
Exceptional
Nanda from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in March 2022

Awesome!”

Been there before, short things short: Awesome!

Reviewed April 03, 2022

See room deals

9.6
Exceptional
Yusriadi from Indonesia
Couple
Deluxe Room
Stayed 1 night in September 2020

Exceptional”

Great location and service...sarapan nya juga enak dgn makanan daerahnya...Lontong nya ok

Reviewed September 06, 2020

See room deals

Dear Pak Yusriadi, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Hotel Banda Aceh. Hormat saya, Budi Syaiful General Manager

Responded November 11, 2020
Hermes Palace by BENCOOLEN
10.0
Exceptional
tugam from Indonesia
Family with young children
Grand Deluxe Twin
Stayed 1 night in July 2021

Family time”

Sangat memuaskan

Reviewed July 25, 2021

See room deals

Dear Pak Tugam, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager

Responded August 26, 2021
Hermes Palace by BENCOOLEN
8.0
Excellent
Ganda from Indonesia
Solo traveler
Deluxe Room
Stayed 2 nights in February 2021

Honest Review”

I really wanted to give this hotel a 4 to 5 star rating, but I just couldn't, I gave them 2 instead and here are the reasons for it: The Good - Hospitality 5/5. The kind and helpful staffs. - Food 3.5/5. Breakfast was decent. Good but nothing special. - Room 3.5/5. Spacious, very spacious. - Price 5/5. I got a very good deal, if I have to pay the full asking price I'd gladly gave them 1 star. The Bad. - Cleanliness 3/5. I came to a room with chilli stains on the wall outlet. Luckily there's a staff nearby to help me clean it. Toilet smells a bit odd. - Water pressure 2.5/5. Shower pressure was low, never a satisfying shower during the stay. - Noise Level 1/5. I don't know whether it's their thin walls or what. You could hear people slamming their doors and stompings. The worst would be my second night where my next room neighbor had a "party" or some gathering. Started at 12 at midnight they begin laughing, yelling, stomping, slamming doors, repeatedly clicking switches, and more. The weird part was there are multiple female sounds. Aren't male guests not allowed to bring female company? Or the rules are only on paper? Maybe they are truly family, but who knows. I had a tiring day and couldn't sleep at all because of them. Really wanted to call the front desk to complain but I'm afraid I might get things worst / made them angry as I'm a mere tourist while they're local (sounds local/dialect). Finally my fatigue is at limit and I fell asleep after 3 AM, and guess what, they're still laughing out loud. I don't know why other guests keep quiet as well, maybe the same reason I had. I really hope the management take this review seriously. Most guest stayed at a hotel to feel peace and relax, shame my stay were nerve-wracking.

Reviewed February 27, 2021

See room deals

Dear Mrs. Ganda Thank you for staying with us and your guest comments. We are to glad that you overall enjoy your stay with us. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager

Responded August 26, 2021
Hermes Palace by BENCOOLEN
9.6
Exceptional
Nenti from Indonesia
Solo traveler
Junior Suite
Stayed 1 night in October 2021

Exceptional”

Everything ok. Good

Reviewed October 14, 2021

See room deals

8.4
Excellent
Amid from Indonesia
Solo traveler
Deluxe Room
Stayed 1 night in October 2022

Nice hotel ”

Clean room and meal is good..to bad we have to pay more for coffee

Reviewed October 14, 2022

See room deals

8.0
Excellent
Siti from Malaysia
Couple
Deluxe Room
Stayed 2 nights in December 2022

Great Location”

The location is good as so many eateries surroundings. The hotel quiet dated and need for improvement.

Reviewed February 17, 2023

See room deals

8.8
Excellent
ISMAIL from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in May 2021

Top”

Bersih..staf ramah

Reviewed May 21, 2021

See room deals

Dear Pak Ismail, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager

Responded August 26, 2021
Hermes Palace by BENCOOLEN
12345
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