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7.9
Very good
565 reviews
565 reviews
"Clean, staffs were helpful."
"It is clean."
"The location is good as so many eateries surroundings."
"The location is so nice"
"Strategic location, friendly staff, great facilities, wide variety of breakfast, exceptional couple dinner, child friendly swimming pool, etc."
8.2
Excellent
Location rating score
Hermes Palace by BENCOOLEN
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Banda Aceh, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sultan Iskandar Muda International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
3 travelers have booked today.
Value for money | 7.7 |
Location rating | 8.2 |
What time is check-in and check-out at Hermes Palace by BENCOOLEN?
Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Hermes Palace by BENCOOLEN?
Hermes Palace by BENCOOLEN is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Hermes Palace by BENCOOLEN also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hermes Palace by BENCOOLEN has a car park that's close to the hotel. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Aceh with private transportation, the hotel can arrange car rental for you.
Is breakfast offered at Hermes Palace by BENCOOLEN?
Wake up to a great buffet breakfast at Hermes Palace by BENCOOLEN.
What is the smoking policy at Hermes Palace by BENCOOLEN?
Hermes Palace by BENCOOLEN does not permit smoking in any of its rooms, but allows smoking in designated areas.
What is the closest airport to Hermes Palace by BENCOOLEN?
Travel by air is easy with Sultan Iskandar Muda International Airport only 9.1 km away from Hermes Palace by BENCOOLEN.
What restaurants are nearby Hermes Palace by BENCOOLEN?
Restaurants including Aroma are popular in Hermes Palace by BENCOOLEN’s neighborhood which is known as Banda Aceh.
What are popular attractions near Hermes Palace by BENCOOLEN?
Hermes Palace by BENCOOLEN’s location in the Banda Aceh neighborhood makes it close to famous attractions including Taman Sri Ratu Safiatuddin Garden, Taman Sultanah Safiatuddin and TAMAN CHEVRON.
What popular beaches are close to Hermes Palace by BENCOOLEN?
Hermes Palace by BENCOOLEN’s Banda Aceh neighborhood also includes Pantai Alue Naga and Pantai Lampuuk.
What popular natural sightseeing spots are close to Hermes Palace by BENCOOLEN?
Hermes Palace by BENCOOLEN’s nearby natural sights include acehitgam, Hutan Kota Tibang and Cot Puklat located in the same Banda Aceh area.
10
"Clean, staffs were helpful."
Lidya
|
March 7, 2023
8.8
"It is clean."
Chie
|
January 22, 2023
8
"The location is good as so many eateries surroundings."
Siti
|
February 17, 2023
Hermes Palace by BENCOOLEN
Get the most out of your trip in Aceh when you stay at Hermes Palace by BENCOOLEN. This hotel is located right in the city center, in close proximity to all the famous sites. No plan is a great plan. Get to whatever interests you in Aceh, conveniently with a stay at Hermes Palace by BENCOOLEN, just 9.1 km from Sultan Iskandar Muda International Airport.
At Hermes Palace by BENCOOLEN, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Aceh.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Hermes Palace by BENCOOLEN thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hermes Palace by BENCOOLEN are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Hermes Palace by BENCOOLEN even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, bottled water and mini bar at your disposal. Hermes Palace by BENCOOLEN also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.
Dining and things to do
Every day at Hermes Palace by BENCOOLEN begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's karaoke rooms, bar and nightclub.
Apart from amenities and services, Hermes Palace by BENCOOLEN goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, salon, spa and sauna. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.
Reasons to stay here
Facilities at this hotel are rated higher than 83% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 97% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 94% of accommodations in the city.
8.2
Breakfast
13 mentions
Housekeeping
6 mentions
Food & Dining
3 mentions
Swimming Pool
3 mentions
8.2
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Show reviews that mention
Sayang agenda saya padat..belum sempat explore detail..namun nyaman dan strategis dihotel ini.”
Very good..comfort, save, and strategic place to visit many destination in Aceh.
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Best place ”
Safe for foreign Love this place will back again
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Great”
Top best hotel in banda aceh
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Great!”
Been here for a couple of times, from business trip to family vacation. Strategic location, friendly staff, great facilities, wide variety of breakfast, exceptional couple dinner, child friendly swimming pool, etc. Well, it’s the only 5 stars hotel in town after all..
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Exceptional”
Great location and service...sarapan nya juga enak dgn makanan daerahnya...Lontong nya ok
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Dear Pak Yusriadi, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Hotel Banda Aceh. Hormat saya, Budi Syaiful General Manager
Good”
Gede banget
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Awesome!”
Been there before, short things short: Awesome!
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Family time”
Sangat memuaskan
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Dear Pak Tugam, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager
Honest Review”
I really wanted to give this hotel a 4 to 5 star rating, but I just couldn't, I gave them 2 instead and here are the reasons for it: The Good - Hospitality 5/5. The kind and helpful staffs. - Food 3.5/5. Breakfast was decent. Good but nothing special. - Room 3.5/5. Spacious, very spacious. - Price 5/5. I got a very good deal, if I have to pay the full asking price I'd gladly gave them 1 star. The Bad. - Cleanliness 3/5. I came to a room with chilli stains on the wall outlet. Luckily there's a staff nearby to help me clean it. Toilet smells a bit odd. - Water pressure 2.5/5. Shower pressure was low, never a satisfying shower during the stay. - Noise Level 1/5. I don't know whether it's their thin walls or what. You could hear people slamming their doors and stompings. The worst would be my second night where my next room neighbor had a "party" or some gathering. Started at 12 at midnight they begin laughing, yelling, stomping, slamming doors, repeatedly clicking switches, and more. The weird part was there are multiple female sounds. Aren't male guests not allowed to bring female company? Or the rules are only on paper? Maybe they are truly family, but who knows. I had a tiring day and couldn't sleep at all because of them. Really wanted to call the front desk to complain but I'm afraid I might get things worst / made them angry as I'm a mere tourist while they're local (sounds local/dialect). Finally my fatigue is at limit and I fell asleep after 3 AM, and guess what, they're still laughing out loud. I don't know why other guests keep quiet as well, maybe the same reason I had. I really hope the management take this review seriously. Most guest stayed at a hotel to feel peace and relax, shame my stay were nerve-wracking.
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Dear Mrs. Ganda Thank you for staying with us and your guest comments. We are to glad that you overall enjoy your stay with us. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager
Nice, Clean & Friendly & helpful staff”
If the city allow alcohol, that will be perfect.
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nice stay”
Nice newe renovated room and the breakfast was good
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Exceptional”
Everything ok. Good
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DONT ADVERTISE WHAT YOU DONT PROVIDE!”
HERMES Palace hotel promised a Spa and Massage services, but there was none. apparently, they stopped this service many many years ago. but the advertisement still can be read until now. I checkin because of the spa and massage and I pay real good price. definitely there must be a refund.
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Very good”
best value for money to book via agoda, nice hotels with a pool just as is. quite good restaurant with decent meal available, but the water for bathing or toilets isnt too good compared to other hotels belongs tho the same level. overall isnt too bad
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Dear Mr/Mrs Oktavian, "Warm Greetings from Hermes Palace Hotel Banda Aceh" Thank you for staying with us and sharing your feedback on the guest comments. We are happy to hear that you had a great time with us. We are sorry hear that the security staff and your room was not up to your expectation. We have discussed the issue with our team to ensure that it doesn't happen again in the future. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager
Top”
Bersih..staf ramah
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Dear Pak Ismail, "Salam Hangat dari Hermes Palace Hotel Banda Aceh" Terima kasih telah memilih Hermes Palace Hotel Banda Aceh sebagai Rumah Kedua Bapak. Kami sangat senang mendapatkan masukan positif dan berharap dapat mempertahankannya dimasa yang akan datang. Kami menunggu kembali kedatangan Bapak dan Keluarga di Hermes Palace Palace Hotel Banda Aceh. Best Regards, Budi Syaiful General Manager
Good”
Very Nice hotel in Banda Aceh. They have great swimming pool, location is in the center of public area. Great to have some cup of coffee
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Dear Mr. Muhammad Thank you for staying with us and sharing your feedback on the guest comments. We are to glad that you overall enjoy your stay with us. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager
Good location and good food”
Strategic location to my work needs and the breakfast is nice
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Very good”
The pool was good for kid, many food available, especially when breakfast
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Dear Mr. Muhammad Thank you for staying with us and sharing your feedback on the guest comments. We are grateful for your positive comments. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager
Overall satisfied ”
There is no airport transfer from the airport to the hotel. Also from hotel to airport but you can make an arrangement with additional cost
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Dear Mr. Abdul Thank you for staying with us and sharing your feedback on the guest comments. We are grateful for your positive comments. Hoping to welcome you back again soon to Hermes Palace Hotel Banda Aceh Best regard, Budi Syaiful General Manager
Nice hotel after renovation”
Previously it was terrible, the bathroom was bad, but now after renovation the hotel was very nice
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