Hermes Palace Hotel Medan – Managed by Bencoolen
Hermes Palace Hotel Medan – Managed by Bencoolen
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7.6
Very good

"Pretty good hotel."

Adinda

|

March 20, 2018

Standard Twin - Guestroom Hermes Palace Hotel Medan – Managed by Bencoolen
Standard Twin - Guestroom
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Lobby Hermes Palace Hotel Medan – Managed by Bencoolen
Lobby
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Fitness center Hermes Palace Hotel Medan – Managed by Bencoolen
Fitness center
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Fitness center Hermes Palace Hotel Medan – Managed by Bencoolen
Fitness center
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See map Hermes Palace Hotel Medan – Managed by Bencoolen
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Very good
Location
7.9
See all 30 photos Hermes Palace Hotel Medan – Managed by Bencoolen
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What guests are saying:
Very Good
Harris from Indonesia
Business traveler
Got us checked in before the 2.00 pm requirement. From the receptionists to the conceive staff and the restaurant staff, thank you for making our stay a comfortable and safe experience. Wifi is very good most of the time, except early in the morning around 1.00 am.
CHEOK from Malaysia
Couple
Very Good
Harris from Indonesia
Business traveler
Location was easy to find, and then this hotel already well known, so its very easy to find
Evaline from Indonesia
Couple
spacious room
mei from Malaysia
Business traveler
Very helpful and friendly staff. Good facilities.
Razman from Malaysia
Couple
the room is big and clean
mei from Malaysia
Business traveler

Hermes Palace Hotel Medan – Managed by Bencoolen

Very good location
- Inside city center
- What's nearby?
Very good
From 722 reviewsSee what guests said
7.4
/
10
Very good room comfort and quality
7.6
Value for money7.3
Distance to city center1 km
Location rating7.9
Nearest airportKuala Namu International Airport (KNO)
Distance to airport22.8 km
  • Airport transfer

  • Located in heart of Medan

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
7.6
Very good
Room comfort & quality
Superior
Superior
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds and 1 double ...
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Junior Suite
Junior Suite
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 double bed
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Deluxe
Deluxe
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds and 1 double ...
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Standard Twin
Standard Twin
...
  • Room size: 20 m²/215 ft²
  • No Windows view
  • 2 single beds
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Suite
Suite
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 super king bed
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Triple Superior
Triple Superior
...
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    Deluxe Single
    Deluxe Single
    ...
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      Superior Single
      Superior Single
      ...
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        Luxury Room Shared Bed
        Luxury Room Shared Bed
        ...
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          Triple Deluxe
          Triple Deluxe
          ...
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            Have a question for Hermes Palace Hotel Medan – Managed by Bencoolen?

            What people love about the property

            • 8.0
              Very good

              "Clean and modern hotel"

              Andrie

              |

              January 7, 2017

            • 10.0
              Exceptional

              "Friendly staff, and delicious food."

              RYAN

              |

              December 15, 2016

            • 8.4
              Excellent

              "Very helpful and friendly staff."

              Razman

              |

              December 11, 2016

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            More about Hermes Palace Hotel Medan – Managed by Bencoolen

            More about Hermes Palace Hotel Medan – Managed by Bencoolen

            10.0
            Exceptional

            "Spacious room"

            mei

            |

            February 25, 2017

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What they offer

            8.0
            Very good

            "It was a lovely pleasant stay."

            Phiong

            |

            March 17, 2017

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (722)Booking.com Reviews (76)
            7.4
            /
            10
            Cleanliness7.5
            Facilities6.8
            Location7.9
            Room comfort and quality7.6
            Service7.4
            Value for money7.3
            Provided by verified guests of Agoda
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            All guests (722)
            All room types
            Showing 611 verified guest comments
            12345
            6.0
            CHONG from Malaysia
            Family with young children
            Standard Twin
            Stayed 1 night in September 2018
            Location is good”
            The hotel is not bad in terms of location as it is near to a famous beef noodle restaurant n some nice bakery shops.( within walking distance). It is also not far from other nice food restaurant, reachable by grab. The breakfast is normal. The room is fine but the toilet is not ok. The space at the toilet bowl is too small. This is he biggest set back. There are other better hotels around that area for the same price or cheaper.
            Reviewed September 13, 2018
            7.6
            Very good
            Fadjar from Indonesia
            Couple
            Superior
            Stayed 1 night in June 2018
            bagus tapi sedikit kecewa di beberapa hal”
            - parkiran sangat sedikit mobil diparkir di pinggir jalan jadinya - kamar bagus hanya beberapa bagian kecil ada bercak lembab - lampu kamar mandi terlalu gelap - kami meminta menukar bantal yg lebih empuk, namun yg kami terima sedikit kotor + kmana mana dekat + staff cepat tanggap dan ramah + breakfastnya lumayan enak + view yg didapat di balkon lt.7 bagus + kamar nyaman, namun ada beberapa hal seperti diatas.
            Reviewed July 03, 2018
            8.4
            Excellent
            Stephanie from Indonesia
            Family with teens
            Superior
            Stayed 2 nights in October 2016
            Great location”
            I like this hotel, especially because the location is close to some of main roads. But the parking for car is kinda hard, even though they provided us with valet service. There's also a problem with our laundry where they call us to the room and complain that we should pay, the truth is they didn't pay attention that we had a voucher for free laundry. I think that's kinda unprofessional. If you have problem with our payment or everything, they better contacted the receptionist first.
            Reviewed July 10, 2017
            9.2
            Exceptional
            Lorraine from United Kingdom
            Group
            Standard Twin
            Stayed 2 nights in October 2016
            Good location”
            This hotel is located about 15 minutes (walk) away from the Sun Plaza Mall, approx 10 minutes walk away from the Grand Mosque, and ten minutes walk away from two other malls making it central to pretty much everything Medan has to offer tourists. The airport is an hour's drive away. The staff are friendly and helpful, renovations were ongoing whilst we were there. Workmen entered one of our rooms to complete work when we were out - we received no prior notification of this. Free wifi throughout the hotel, on site coffee and food available, air con throughout (except open dining on top floor) and welcome drink in foyer, clean bathroom but tired carpet and air con in room. The promo price we paid is more in line with this hotel than the advertised price. I will NEVER return to Medan again, but would have no issue with recommending this hotel to others.
            Reviewed October 24, 2016
            8.3
            Excellent
            Wei from Singapore
            Family with teens
            Superior
            Stayed 2 nights in September 2014
            Good and cheap hotel”
            Location, clean rooms and decent breakfast
            Location of hotel very ideal for me, stayed there for my 4th time. Very good local swissroll just next to the hotel and a very good local restaurant across the hotel. There's also a local store behind the hotel, if u need any daily provisions, very convenient. A piece of advice, try to get a room with a window. Some of their rooms got no windows, do take note.
            Reviewed September 25, 2014
            8.0
            Excellent
            Abdul from Singapore
            Couple
            Superior
            Stayed 2 nights in September 2014
            Very Good Hotel”
            Affordable, Clean and Good Location
            Price of hotel is not over the top. Hotel room and bathroom is clean. Basic toilet amenities. Location of hotel is good. About 7mins drive to brand new Centrepoint shopping mall with good foodcourt and wonderful cinema. For those who aint stomach sensitive quite afew "Warong" around hotel area. Only setback is room Wifi can be quite weak for tourist.
            Reviewed September 25, 2014
            8.0
            Excellent
            Wan from Malaysia
            Couple
            Superior
            Stayed 1 night in August 2014
            Clean and Spacious”
            Clean, in the middle of city and friendly staff
            I love the fact that whatever that had been requested earlier been fulfilled (i've asked for higher floor, non smoking room) I have to check out early and request for early breakfast but they cannot accommodate it. Instead, they prepared bread and coffee at 3.30 am for me which was good enough. The staff were friendly and efficient.
            Reviewed September 04, 2014
            8.7
            Excellent
            Peng from Singapore
            Business traveler
            Superior
            Stayed 1 night in August 2014
            Transit”
            rooms, location, view on roof garden
            Room were clean. However, there is a need to improve on the toiletries, no liquid body soap and shampoo was provided. Wifi signal is strong in the lobby and roof garden but not in the rooms. Generally value for money when most of the time is out for business.
            Reviewed August 30, 2014
            9.0
            Exceptional
            Martin from Switzerland
            Solo traveler
            Superior
            Stayed 1 night in May 2014
            very good in its class”
            price, room size, bedding
            well if you where in Singapore you would easy pay 200dollars for this room, its big, nice television, comfy bed, profesional staff, good location and cheap, breakfast is good enough, I was surprised and satisfied,,,,
            Reviewed May 28, 2014
            8.0
            Excellent
            Wei from Singapore
            Family with teens
            Deluxe
            Stayed 3 nights in November 2013
            Cheap and good hotel”
            Cheap rooms, comfortable beds and decent breakfast.
            We had a good stay at the hotel. Comfortable beds, but could use bigger pillows. Their pillows are quite small, but they give two small ones. Rooms were clean, beds nicely made everday, cant complain. Very decent breakfast with eggs, bread, sausages, cereals, local noodels/rice, milk/ juices and fruits. The breakfast is served at the rooftop restaurant cum pub(at night) with very nice view. Will surely stay there again.
            Reviewed February 11, 2014
            8.0
            Excellent
            novy from Indonesia
            Business traveler
            Superior
            Stayed 3 nights in November 2013
            good design”
            clean room
            hotel service and room condition are nice, far beyond my expectations, for its relatively less price. Maybe be not to good for family with kids, as there's no much space for children to play in the hotel.
            Reviewed January 25, 2014
            8.7
            Excellent
            Febrini from Indonesia
            Family with young children
            Deluxe
            Stayed 1 night in October 2013
            Nice and comfortable star”
            Good location, comfy and friendly staffs
            I had a 1-nite-stay at this hotel but I really satisfied staying in this hotel. The location is perfect, the room is clean (except the carpet) but overall the hotel room and lobby was perfectly maintained. I did not have a chance to have breakfast because I had to catch an early flight, but the cake in the coffeeshop was delicious. When we arrived and checked at the front desk, they gave us a welcome drink that really refreshing. I love staying in Hermes Palace and will be back to this hotel when we come back to medan someday.
            Reviewed October 19, 2013
            8.7
            Excellent
            TAI from Malaysia
            Couple
            Superior
            Stayed 1 night in January 2013
            Lovely Hotel and serivice with a smile”
            overall are good
            This is the good hotel. Environment is good and quite .... this is an wifi in some level of the hotel , and not nessessaly to lobby to on line. The service is good. Will introduce to friend about this hotel ... Thanks
            Reviewed February 04, 2013
            8.0
            Excellent
            Dr. from Malaysia
            Family with young children
            Superior
            Stayed 2 nights in December 2012
            Comfortable and good location”
            Nice view on the top floor restaurant
            Very nice experience. The hotel looked impressive but we were given a room with no window. Cant see the beautiful view of Medan unless you go to the top floor restaurant. Good location and quite near to many tourist attractions. Good variety of food for breakfast.
            Reviewed December 21, 2012
            9.0
            Exceptional
            Kar from Malaysia
            Solo traveler
            Superior
            Stayed 2 nights in December 2011
            Big room, great location”
            great location, nice room, reasonable price
            The hotel is situated in the centre of the city. Very convenient to visit most of the tourist spots. Most of them are within walking distance. If u must take a taxi, make sure u hv a good bargain with those without meters.The hotel looks quite new. Spacious room, clean toilet, comfortable bed, flat screen tv,air conditioned, safety box and other basic amenities. Breakfast at rooftop cafe was not bad. A mini gym on the ninth floor. Courteous staffs from doormen to receptionists, from waiters to room maids.
            Reviewed December 16, 2011
            9.0
            Exceptional
            Ramesh from Malaysia
            Business traveler
            Superior
            Stayed 1 night in November 2011
            Lovely Hotel with Friendly Staff”
            Clean and good value for price
            i definitely would choose this hotel whenever i stay in medan as it is economically priced and clean with big room. the internet connection is good. they only set back for me are the room lighting that is not bright which makes difficult for reading and the inavailability of power point beside the internet cabling point.
            Reviewed November 27, 2011
            9.7
            Exceptional
            KLAAS from Belgium
            Solo traveler
            Deluxe
            Stayed 1 night in June 2011
            Good location”
            Location
            good general atmosphere Again i stayed in the hotel. So i will just update my review. I still like it cause it is has a good location (not to far from istana maimoom - equal distance to most shopping malls ex. medan plaza, sunplaza, yukiplaza, yanglim , cambridge) and a friendly staff. the hotel is clean, rooms are well maintained. Standard rooms are without windows, deluxe have a window. You can park your car outside at the hotel and your motorbike underground. Two little cigarette/drink shops are just around the corner. 1 improvement could be the installment of a public computer area so people who do not bring there laptop can check internet.
            Reviewed August 29, 2011
            9.0
            Exceptional
            Larry from United States
            Business traveler
            Deluxe
            Stayed 2 nights in July 2011
            Newer hotel with great service”
            Rooms are cean, plenty of hot water and a glass enclosed shower, lots of channels on the TV, not far from all the major attractions
            we were pleased with the cleanliness of the hotel, the rooms were good sized, the a/c worked great. the internet is free, but only works in the lobby. the breakfast was quite good, with omelets cooked on the spot, lots of local food and fruits. the in room safe was helpful, but on the last day the battery ran low and so the door would not shut again. when i needed a fax sent the staff worked with friendliness and efficiency. however, when i requested a bluebird taxi instead i was given a sales pitch to hire a car and driver. the rates were reasonable, but still more than a taxi. in the end i accepted the rental car and the driver was quite good and had a valuable knowledge of the city, so it probably saved me time, even if it did cost more. the check out was easy. i would stay in this hotel again.
            Reviewed July 29, 2011
            8.7
            Excellent
            Swee from Malaysia
            Solo traveler
            Superior
            Stayed 6 nights in May 2011
            new hotel in medan”
            Nice and amazing new hotel to stay
            it's my best hotel i stayed so far in medan. room is clean and big with reasonable price. i find the housekeeping too friendly..even i put up a "dont disturb" sign, they still press the bell asking to clean the room
            Reviewed June 02, 2011
            8.0
            Excellent
            Mohd from Malaysia
            Group
            Superior
            Stayed 2 nights in April 2011
            New and Luxurious Hotel at an Affordable Price”
            Central location, fully equipped with amenities, affordable rate
            This hotel is centrally located at the heart of Medan City and about 10 minutes taxi ride from the airport.You can even see the runway from the top of the hotel. Its best features are the rooms are fully equipped and comfortable at par with 4 stars establishment. The room is fully carpeted and the beds are comfortable. The bathroom is spacious with rain shower and equipped with toiletries. There is also a roof-top bar where they play live music on weekends. Buffet breakfast was also held here whereby you may have a wonderful scenery of the city. Staffs are courteous and friendly and for the price paid this hotel is definitely worth a stay.
            Reviewed May 05, 2011
            12345
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            Hermes Palace Hotel Medan – Managed by Bencoolen
            |Very good 7.4
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            • Very good location
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