17 Jan 2019
Thursday
18 Jan 2019
Friday
2 adults
1 room
7.6
Very good"Overall it is great"
Paul-Christian
|
March 20, 2016
See map
Exceptional
Location
9.6
Removed from saved list
What guests are saying:
It is a very nice hotel.
Hotel service is very considerate.
The resort is great. The food is delicious the European as well as the Asian. The service is very attentive and the staff is always here to please you. The view is stunning one of the best I had in Thailand! I really recommend the hotel.
รีสอร์ทสวย บริการดี สมราคาครับ
We stayed in our private Pool Villa and it exceeded our expectations! the view was breathtaking, peaceful environment, best food, excellent staff performance, the best hotel in the world. no any complaints. A must visit!
Great resort amid the natural beauty, the room was perfect and good quality of bed. Staffs are very friendly and professional. Good taste of foods. Everything are 5 Star resort.
I and my husband stayed this hotel last week.
The staffs were so kind to us and we really
had a good time there.
We hope we will visit there in the near future.
มาเที่ยวกับครอบครัว พนักงานบริการดีมากๆ ให้ความช่วยเหลือตลอดเวลา อาหารอร่อย ห้องพักสะดวกสบาย สะอาดเรียบร้อยดี
High Season Pool Villa & Spa
From 153 reviewsSee what guests said
9.2
/
10
Exceptional room comfort and quality
9.7
Recommended by 90% of guests
| Value for money | 8.5 |
| Distance to city center | 28 km |
| Location rating | 9.6 |
| Nearest airport | Trat Airport (TDX) - Thailand |
| Distance to airport | 75.1 km |
Airport transfer
Private beach
Currency exchange
Free Wi-Fi in all rooms!
Select your room
9.7
Exceptional
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
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Beachfront Pool Villa Suite
...
- Room size: 180 m²/1938 ft²
- Ocean view
- 1 king bed and 1 sofa bed
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Deluxe Pool Villa
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- Room size: 95 m²/1023 ft²
- Garden view
- 1 double bed or 2 single be...
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Grand Pool Villa
...
- Room size: 130 m²/1399 ft²
- Garden view
- 1 king bed and 1 sofa bed
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Deluxe Twin Beds
...
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Luxury Villa with Private Pool
...
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Deluxe With View Villa
...
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Villa
...
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Villa - Breakfast
...
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Villa with Pool - Breakfast
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Basic Queen
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Have a question for High Season Pool Villa & Spa?
What people love about the property
- 10.0Exceptional
"Amazing resort, will definitely come back."
Lisa
|
June 29, 2016
- 9.2Exceptional
"Super nice hotel."
Siripun
|
March 4, 2018
- 10.0Exceptional
"Lovely pool and beautiful beach."
David
|
December 19, 2016
Compare to other recommended properties
Best value!  High Season Pool Villa & Spa |  |  |  | |
| Guest rating | Exceptional 153 reviews 9.2 Location 9.6 | Excellent 322 reviews 8.3 Location 8.7 | Excellent 889 reviews 8.0 Location 8.0 | Excellent 144 reviews 8.8 Location 9.6 |
| Neighborhood | Hat Khlong Chao | Laem Pong Lak Uan | Hat Bang Bao | Ao Yai Ki |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
9.6
Exceptional"Amazing hotel exceeded expectation"
Risa
|
April 18, 2016
An overview
Nestled in the heart of Hat Khlong Chao, High Season Pool Villa & Spa is an ideal spot from which to discover Koh Kood. With its location just 28 km from the city center and 63 km from the airport, this 5-star hotel attracts numerous travelers each year. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At High Season Pool Villa & Spa, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop.
Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, internet access – wireless, private pool, internet access – wireless (complimentary), non smoking rooms, provided to help guests recharge after a long day. The hotel offers many unique recreational opportunities such as boats, canoe, snorkeling, private beach, fitness center. High Season Pool Villa & Spa is your one-stop destination for quality hotel accommodations in Koh Kood.
At High Season Pool Villa & Spa, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop.
Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, internet access – wireless, private pool, internet access – wireless (complimentary), non smoking rooms, provided to help guests recharge after a long day. The hotel offers many unique recreational opportunities such as boats, canoe, snorkeling, private beach, fitness center. High Season Pool Villa & Spa is your one-stop destination for quality hotel accommodations in Koh Kood.
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Nearest essentials
Airports
Trat Airport (TDX) - Thailand
75.1 km
Sihanoukville International Airport (KOS) - Cambodia
166.7 km
Hospital or clinic
Koh Kut Hospital
2.8 km
Convenience store
Goods Market
2.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer
9.6
Exceptional"We were very pleased with our stay."
Olivia
|
November 30, 2016
Popular facilities
- Canoeing
- Spa
- Restaurants
- Fitness center
- Steamroom
- Front desk [24-hour]
- Massage
- Swimming pool [outdoor]
- Sauna
- Bar
Languages spoken
- English
- Thai
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Fitness & recreation
- Game room
Things to do, ways to relax
- Boating
- Garden
- Steamroom
- Canoeing
- Massage
- Swimming pool [outdoor]
- Dart board
- Private beach
- Tours
- Diving
- Sauna
- Water sports (non-motorized)
- Fishing
- Snorkeling
- Yoga room
- Fitness center
- Spa
Dining, drinking, and snacking
- Bar
- Coffee shop
- Restaurants
- BBQ facilities
- Poolside bar
- Room service
Services and conveniences
- Concierge
- Dry cleaning
- Luggage storage
- Currency exchange
- Gift/souvenir shop
- Safety deposit boxes
- Daily housekeeping
- Laundry service
- Shops
- Doorman
- Library
- Smoking area
For the kids
- Babysitting service
- Kids club
- Family room
- Swimming pool [kids]
Access
- Check-in/out [express]
- Elevator
- Security [24-hour]
- Check-in/out [private]
- Front desk [24-hour]
- Wheelchair accessible
- Check-in [24-hour]
- Pets allowed
Getting around
- Airport transfer
- Car park [on-site]
- Taxi service
- Car park [free of charge]
- Rental car
- Car park [nearby]
- Shuttle service
Available in all rooms
- Air conditioning
- Free bottled water
- Satellite/cable channels
- Alarm clock
- Hair dryer
- Seating area
- Balcony/terrace
- In-room safe box
- Separate shower/bathtub
- Bathrobes
- Internet access – wireless
- Shower
- Bathtub
- Laptop safe box
- Slippers
- Blackout curtains
- Linens
- Sofa
- Closet
- Mini bar
- Telephone
- Clothes dryer
- Mosquito net
- Toiletries
- Clothes rack
- Non-smoking
- Towels
- Coffee/tea maker
- On-demand movies
- Wake-up service
- Desk
- Private entrance
- Whirlpool bathtub
- Dressing room
- Private pool
- Wi-Fi [free]
- Fan
- Refrigerator
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Property's guest policies
Children and extra beds
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-3 year(s) | Stay for free if using existing bedding. Baby cot/crib may be requested directly from the property. |
Children 4-11 year(s) | Stay for free if using existing bedding. Extra beds may be requested directly from the property; additional charges may apply |
Guests 12 years and older are considered as adults | Extra beds may be requested directly from the property; additional charges may apply |
Others
- An additional charge will be applied if the number of guests at check-in is more than the number of persons in the booking.
- Public Shuttle Boat Schedule Notice
From Trat (Laem Sok Pier) to Koh Kood:
Depart at 10:45 AM/arrive at 12:00 PM
Depart at 02:20 PM/arrive at 03:40 PM
From Koh Kood to Trat (Laem Sok Pier):
Depart at 09:00 AM/arrive at 10:20 AM
Depart at 12:00 PM/arrive at 01:50 PM - Children 4-11 years old will be charged THB 600 when using existing bedding.
- Lunch set menu costs THB 1,500 per adult per day and THB 750 per child per day.
- Dinner set menu costs THB 1,800 per adult per day and THB 900 per child per day.
- There is a fee of THB 500 per hour for the use of babysitting.
- Children 4-11 years old will be charged THB 588.50 for breakfast per child per day when using existing bedding.
Children 4-11 years old will be charged THB 4500 per child per night with extra bedding, breakfast and round-trip ferry ticket provided.
Children 12 years and over will be charged THB 4500 per child per night with extra bedding, breakfast and round-trip ferry ticket provided.
Maximum 2 children under 12 years old stay for free if using existing bedding. Any additional child will be charged an extra fee. - When booking more than 5 rooms, different policies and additional supplements may apply.
Extra beds are dependent on the room you choose. Please ask the property for more details.
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Some helpful facts
Check-in/Check-out
Check-in from: 02:00 PM
Check-out until: 12:00 PM
Reception open until: 12:00 AM
Getting around
Airport transfer fee: 2250 THB
Distance from city center: 28 km
Travel time to airport (minutes): 60
Extras
Breakfast charge (unless included in room price): 1000 THB
Daily Internet/Wi-Fi fee: 0 THB
The property
Non-smoking rooms/floors: Yes
Number of bars/lounges
: 3
Number of restaurants: 2
Number of rooms : 41
Room voltage: 220
Year property opened: 2014
Parking
Daily parking fee: 0 THB
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Real reviews from real guests
Agoda Reviews (153)Booking.com Reviews (116)
9.2
/
10
Exceptional
Provided by verified guests of 
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All guests (153)
All room types
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Showing 109 verified guest comments
12345
8.4
Excellent
Brigitte from Germany
Couple
Deluxe Pool Villa
Stayed 3 nights in December 2018
The position of the hotel is excellent! ”
A romantic beach, enough space to relax, the interior of the houses is very beautiful. But for such a hotel with high prices, the service does not function! Especially at the beach restaurant the service was bad: the waitress brought the wrong drinks, they did not care of the table, didn't clean it. Also when we ordered something at the reception it didn't work. One evening they didn't clean our house...
Reviewed January 06, 2019
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9.6
Exceptional
Omri from Israel
Couple
Deluxe Pool Villa
Stayed 3 nights in January 2019
Best resort in Ko kood”
Definitely the best resort in Ko Kood
The staff were amazing (especially Dream)
From check in to check out- we got the best service ever
Located on a great and peaceful beach
Clean rooms
Private pool in each suite!
Highly recommended! Don’t think twice
Thank you Dream and all High Season staff! 🙏🏽
Reviewed January 12, 2019
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9.6
Exceptional
Charmaine from Thailand
Couple
Deluxe Pool Villa
Stayed 2 nights in October 2018
Heavenly”
I dont often spend for vacation but this resort was WORTH IT!
Amazing staff, amazing service, plus the beach bar had great deals for drinks. We also checked around and the beach where teh resort is located is the best.
Reviewed October 25, 2018
Dear Charmaine,
Thank you very much for your comments on our resort. We glad to hear that you enjoy stayed with us.
Hope you would return again and stay as long as you wish.
Have a great day!
Responded November 05, 2018
High Season Pool Villa & Spa
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10.0
Exceptional
Siobhan from United Kingdom
Couple
Deluxe Pool Villa
Stayed 2 nights in October 2018
Excellent ”
We got a last minute deal and loved every minute. Beautiful beach, fantastic massages and staff. The food in the restaurants was the only lower point, it wasn’t fantastic. Overall a brilliant place on the nicest beach in Koh Kood
Reviewed October 19, 2018
Dear Siobhan
Thank you very much for your comments on our resort. We have worked hard to make sure that all guests are happy and enjoyable whilst their stays with us. It is actually our intention to make customers feel relax, at home and enjoyable.
Hope you would return again and stay as long as you wish.
Have a great day,
Responded October 19, 2018
High Season Pool Villa & Spa
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9.6
Exceptional
KEITH from United Kingdom
Couple
Deluxe Pool Villa
Stayed 5 nights in January 2019
Keith from UK”
Top Class Accomodation,Great menu choices,Friendly and Polite Staff who looked after anf helped with an excusion to the Waterfall
Reviewed January 12, 2019
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8.8
Excellent
Francesco from Italy
Family with young children
Deluxe Pool Villa
Stayed 3 nights in April 2018
Very good hotel and great location, very poor management”
The place is a must to see and hotel itself is very good.
Unfortunately the room price doesn't reflect the overall service:
- we arrive at 5 pm and we had to wait until 6:30 pm for our room.
- daily cleaning of our room was at 4 pm, they should clean in the morning, when the family is out, not during nap time.
- they didn't provide enough tables for guests @ breakfast , people waiting (breakfast itself is great).
- the chk out is at 8:30 in the morning!!
- there is no privacy in the private pools at all, all the guests can see u, and this is for all the rooms (why not place some nice green to cover??)
Reviewed April 17, 2018
Dear Francesco
We are indeed delighted to hear your constructive comments on our property. please do accept our apology for all you have encountered and slow services you had received due to Songkran Holiday Season. Everywhere was tight but this is not an excuse. We should have planned ahead. Thank you for your comment on our Buffet Breakfast was good. (Actually one of the best in Koh Kood). Resort has 3 room types: Deluxe pool villa, Grand Pool villa and beach front pool villa and all of them have their own private pool. Aside from that unique design, we have two kinds of Villa: Private and Leisure Private have surrounded by strong-high wooden plank fence around villa (cannot see outside & Inside) and Leisure where people can see outside (where you were). Each have their own preferences, on your next visit, we assure that all these incidents will never recur and please choose private pool villa for your privacy
Sincerely
Yongsak N.
General Manager
Responded April 20, 2018
High Season Pool Villa & Spa
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9.6
Exceptional
Todd from United States
Couple
Deluxe Pool Villa
Stayed 2 nights in March 2018
Beautiful resort ”
This place is pretty gorgeous. The room, resort and location on the beach were all lovely. The arranged transport to and from the airport were seamless. A great place to enjoy some R&R in the sun in Thailand - don’t hesitate to stay here if you journey to Koh Kood.
Reviewed March 28, 2018
Dear K. Todd:
It was indeed your kind gesture in expressing your true feeling about out place and kindly recommend to other persons for us. We appreciated very much for your generosity. We delighted to here that you like especially our room, location, services and resort as a whole. Thank you from all of us here.
Look forward to welcoming HOME again soon
Cheer.
Yongsak N.
General Manager
Responded April 03, 2018
High Season Pool Villa & Spa
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9.6
Exceptional
Chienho from Taiwan
Couple
Deluxe Pool Villa
Stayed 2 nights in December 2018
Very nice resort and beach is wonderful.”
Perfect place and I would like to visit here again.Here the beach is amazing and clean white sand.I am total relax here.
Reviewed December 04, 2018
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8.0
Excellent
Robert from Hong Kong
Couple
Deluxe Pool Villa
Stayed 4 nights in February 2017
Very good”
For the price you pay and supposedly 5 Stars, it doesn't quite hit the mark. We really enjoyed it though, but service was hit and miss. They meant well but they just didn't seem to have it all covered. Food not as good as it should be. We found ourselves walking down the beach and eating at other resort restaurants.
The private pools for the villas are nice, but they are not private unless you request one that has a fence around the villa. Many of them don't, so there is little privacy. If privacy is important to you, then you'll need to ask for it.
The beach is by far the best on the island. Beautiful. Really beautiful
Reviewed December 27, 2017
Dear Robert
Thank you for taking your time to write down comments on our property and services. We are sorry to hear that you were not full satisfied in term of privacy and quality of food & services. We do apologize and we will pass on these problem to department concerns to improve it and we can assure that on your next visit you would experienced our true THAI and 5 star hospitality.
Look forward to welcoming you back again
Yongsak N.
General manager
Responded February 01, 2018
High Season Pool Villa & Spa
1 traveler found this review helpful. Did you?|
9.6
Exceptional
Matthew from United Kingdom
Couple
Deluxe Pool Villa
Stayed 3 nights in February 2017
A hidden treasure!”
High Season resort is a perfect escape from the hustle and bustle of city life. The beautiful resort set in lush gardens, on a pristine white sandy beach with stunning crystal blue waters makes it one of the best places we've stayed in in Thailand in recent years. the pool villas are spacious and comfortable, and the staff are always polite and helpful. The breakfast was well presented and of good quality considering the remote location, and the restaurant was good.
Bravo to High Season resort! We will be back as soon as we can!
Reviewed February 07, 2017
Dear Matthew:
We are delighted to know that our property was exceed your expectation in all aspects. It's indeed the input from all staffs to make sure that customers are well taken care of and relax plus enjoyable as you did.
Look forward to welcoming HOME again soon
Best Wishes
Yongsak N.
General Manager
Responded March 05, 2018
High Season Pool Villa & Spa
1 traveler found this review helpful. Did you?|
8.4
Excellent
KEVALIN from Thailand
Couple
Deluxe Pool Villa
Stayed 3 nights in October 2016
Nice getaway”
Lovely comfortable room with cool design. The private pool is a bit too cold to swim. Quite a bit of distance from the beach but get the most privacy to yourself. Nice friendly helpful staffs. However, some relied too much on me to translate my partner's English to Thai for them which they seemed to be able to communicate fine with other foreigner guests. Breakfast is ok to nice. We were served a rock hard dumping once. We had a lunch there. We felt dissapointed; normal Thai food, tiny portion, not well served (the staff told us they forgot to decorate the fish and had it sent back). The taste is not Thai taste according to my personal opinion. Hotel price food. I would prefer to pay local restaurants with cheaper price and tastier food. Beach is clean. Transportation for hotel taxi is a bit over price comparing to local taxi price. We paid ฿1,600 round trip for a 20-30mins drive(one way) but paid ฿1,900 for a massive seafood feast dinner at a local restaurants. Brilliant driver tho.
Reviewed November 07, 2016
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10.0
Exceptional
jitlada from United States
Family with young children
Deluxe Pool Villa
Stayed 3 nights in October 2015
Privacy , relax and comfortable ”
Friendly staff ,nice room , good food
We stayed 4nights at this hotel (2nights with deluxe and 2nights with beachfront ) everything was great .we had a good time for our vacation .you can ask everything during you stay at this hotel .all staffs are polite and helpful .
Reviewed November 02, 2015
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10.0
Exceptional
Thipsuda
Couple
Deluxe Pool Villa
Stayed 1 night in June 2018
ยอดเยี่ยม”
ไปพักกับแฟน รีสอร์ทสวยมากค่ะ ตกแต่งได้หรูหรา และดูเป็นมิตรกับสิ่งแวดล้อมดี มีใส่ความเป็นไทยในพื้นที่ พวกนาข้าว รหัสวิดน้ำ มีมุมให้ถ่ายรูปเยอะมาก สระว่ายน้ำกว้างมาก ว่ายน้ำสนุกจนลืมไปว่ายน้ำทะเลเลย อาหารอร่อยทุกอย่าง พนักงานช่วยเหลือดี ถ้ามีโอกาสกลับมาพักที่นี่อีกแน่นอนค่ะ
Reviewed June 25, 2018
Dear K.Thipsuda
Thank you for your kind words regarding our facilities and services. we are always maintain this highest standard of services to the 5 star level. Hopefully, you would return again
Have a present days
Sincerely,
Yongsak N.
General Manager
Responded July 02, 2018
High Season Pool Villa & Spa
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10.0
Exceptional
Issara
Couple
Deluxe Pool Villa
Stayed 1 night in June 2018
Incredible”
I visited the resort with my wife for 1 night, after spending time another resort at Koh Kood. I genuinely can't find the words to describe how amazing this place is.
After arriving to the island on a private speed boat, we were met by a welcome group of staff from the resort who are all so polite and friendly. They show you around the resort before taking you to your beautiful villa.
The landscape is breathtaking, and the pool villa area has a great decoration.
Staff are extremely helpful and attentive, the service and overall experience we had at High Season was so incredible and unexpected. I would recommend this to any couple looking for a luxury few days away, or a great way to end a holiday in Koh Kood.
Reviewed June 22, 2018
Dear K. Issara:
Thank you for choosing high season pool villa & spa for your end trip in Koh Kood. Even though it was only one night, but it impressed you with all good memeory and up to your expectation. Hopefully, do return and stay longer next time.
Have a good days
Sincerely,
Yongsak N.
General Manager
Responded July 02, 2018
High Season Pool Villa & Spa
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8.8
Excellent
Virginie from Australia
Couple
Deluxe Pool Villa
Stayed 3 nights in March 2018
Good experience but did not meet expectations ”
We had a good time at High season .I would certainly recommend the hotel, the facilities, the beach and the rooms are really nice. The service however probably did not meet our expectations associated with the price we paid. They were a few things that Were not fully up to scratch. The ‘signature’ cocktail (most expensive and the ones on happy hour) were a mix of spirit and syrups, overly sweet. The playlist at the bar was great on one night but heavy electronic commercial music on the other. When we asked the staff is they could play something a bit more chilled to watch the sunset, unfortunately they were not able to accommodate our request. The staff is lovely and professional, the only issue is that sometimes they do not understand what you ask for but pretend that they understood which leads to a few misunderstandings. It is a very nice hotel.
Reviewed March 22, 2018
Dear Virginie:
First of all, we would like to thank you for choosing High season Pool Villa & Spa as your holidays destination. Your good comments regarding our facilities, quality and rooms were passed on to all staff concerned for their good job.However, regarding the cocktail and music. We do sincerely apologize for not making you satisfied due to the fact that the bartender was new to the place and somewhat unfamiliar with many things, for these incident, we do apologize. In the meantime, we delighted to hear that you were happy with our resort in general. Please do return and we assure that our bartender, by that time, would be more experiences to serve you well.
Sincerely,
Yongsak N.
General Manager
Responded April 09, 2018
High Season Pool Villa & Spa
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6.4
Good
Galina from Thailand
Family with young children
Deluxe Pool Villa
Stayed 3 nights in February 2018
It is lovely but not a 5 Star Hotel”
We loved Koh Kut. Overall Hotel is good, but is not a 5 star. We loved the location. Surprisingly we found that breakfast was probably one of the best we have ever had in Thailand. On the last night housekeeping forgot to clean bathroom and we ended up with a lot of send in the bathtub and shower. Majority of the staff is falling behind the normal 5 star standards. For example: on arrival we were promised by a host that we will get welcome drinks to the room - NEVER arrived. Massage ladies are totally loose and loud - walking around the resort nearly shouting at each other. At check out they tried to ping 100 THB cost for a Chocolate and it took them long to investigate and remove it from the bill. We know that this is management issue, staff is afraid that this 100THB will be deducted from their salary. but in a real 5 star this would never happen that people at the check out with 10k THB F&B bill will be kept waiting for a 100THB chocolate mistake. this last part ruined our impression for good about the stay. GM was there at the lobby at that moment but did nothing and just shared the same boat with us on the way back to the mainland. ARRIVAL & DEPARTURE are most important guest experiences which hotel did not get right at all! Hope management sees that and does something about it!
Reviewed February 06, 2018
Dear Galina:
Thank you very much for your kind comments on our facilities and especially variety of buffet breakfast in which we have in put many effort to make this important meal of the day, worth for your health with many Green, fresh items, choices of western and Asian delights. Our breakfast is one of the best in this region.
However, about lack of services from housekeeping and small item from minibar. Careful investigation reveal that the Do Not Disturb sign was on therefore, housekeeper could not go in and that including Welcome drink as well in which it should be served upon arrival but it was delayed due to many check-in at that time. As you mentioned I was there during the minibar dispute. To tell the truth, I was not aware of any difficulty and if I were there, I could have dealt with it professionally. Hopefully, this will not prevent you from not return to us again. Please do accept my sincere apology on behalf of High Season Pool Villa & Spa
Yongsak N.
GM
Responded February 12, 2018
High Season Pool Villa & Spa
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9.6
Exceptional
weipeng from China
Couple
Deluxe Pool Villa
Stayed 4 nights in December 2018
Worth another visit”
Good sea side view. Very attentive and considerate staff. Nice breakfast. Will stay again if visit Koh Kood again.
Reviewed December 17, 2018
Dear Weipeng,
It was nice to seeing your comments and knowing that you like your stay with High Season Pool Villa & Spa, Ko Kut. We do look forward with immense pleasure to welcome you back again in the near future. Hope you will a good festive season and Merry Christmas to you and your love ones!
Best regards,
Gorn / Executive Assistant Manager
Responded December 18, 2018
High Season Pool Villa & Spa
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9.2
Exceptional
nipat from Thailand
Couple
Deluxe Pool Villa
Stayed 1 night in March 2018
everything is very good”
Everything is very good except the smelly pillow case, which they came and changed it later ,room was good , clean and very recommend for the couple with private swimming pool
Reviewed March 09, 2018
Dear K.Nipat
Thank you for choosing High Season Pool Villa & Spa for your holiday destination. We delighted to know that you were happy with our resort and other facilities except the smelly pillow case. Further investigation reveal that a certain pillow case was not properly dry due to heavy check in/out but we guarantee that it's laundered before. Anyway, please accept our sincere apologize for the inconvenient.
Hopefully do come back again and we assure that this time everything will be better.
Sincerely,
Yongsak N
General Manager
Responded April 03, 2018
High Season Pool Villa & Spa
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9.2
Exceptional
Siripun from Thailand
Couple
Deluxe Pool Villa
Stayed 2 nights in March 2018
Need to work harder to earn their 5 star.”
Overall we had a lovely time. Super nice hotel. Though they need to work harder on the little details to live up to their 5-star rating.
Reviewed March 04, 2018
Dear Khun Siripun
Thank you very much for spending sometimes in comment on our facilities and services. However, you had mentioned that we need to work harder to reach five star. It's true, we have involved many thing to make sure that our staffs know how to please customers the way it should be done and it paid off as you said " overall you had a lovely time. Super nice Hotel ". we have passed on your kind commendation to our staffs for their hard work and dedication.
Look forward to welcoming you back again
Sincerely,
Yongsak N.
General Manager
Responded March 05, 2018
High Season Pool Villa & Spa
1 traveler found this review helpful. Did you?|
9.2
Exceptional
Matthew from Japan
Couple
Deluxe Pool Villa
Stayed 2 nights in November 2017
Great place”
Great place to stay. We stayed at another place first and we needed up liking the first places beach better actually. Too many mosquitos and flies at high seasons Beach, which is prolly due to the river right behind it. And contact them often, we didn’t know that they pay for our boonsiri ferry ride back to the pier so we lost out on 1,000 baht. They don’t advertise it but smoothies are included in your breakfast. Luxury hotel, you even get a cell phone to call your butler with. Me and my girlfriend loved the room, the place is awesome.
Reviewed November 30, 2017
Dear Matthew
We are delighted to know that you and your friend were happy and enjoyed your stay here. Even though, some services information did not get to you properly and the mosquito in the evening which is rather natural but anyway, we do apologize. Hope these do not prevent you from returning to us again
SIncerely,
Yongsak N.
General Manager
Responded February 01, 2018
High Season Pool Villa & Spa
1 traveler found this review helpful. Did you?|
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Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Exceptional location
