High Season Pool Villa & Spa

The place is a must to see and hotel itself is very good. Unfortunately the room price doesn't reflect the overall service: - we arrive at 5 pm and we had to wait until 6:30 pm for our room. - daily cleaning of our room was at 4 pm, they should clean in the morning, when the family is out, not during nap time. - they didn't provide enough tables for guests @ breakfast , people waiting (breakfast itself is great). - the chk out is at 8:30 in the morning!! - there is no privacy in the private pools at all, all the guests can see u, and this is for all the rooms (why not place some nice green to cover??)

This place is pretty gorgeous. The room, resort and location on the beach were all lovely. The arranged transport to and from the airport were seamless. A great place to enjoy some R&R in the sun in Thailand - don’t hesitate to stay here if you journey to Koh Kood.

We had a good time at High season .I would certainly recommend the hotel, the facilities, the beach and the rooms are really nice. The service however probably did not meet our expectations associated with the price we paid. They were a few things that Were not fully up to scratch. The ‘signature’ cocktail (most expensive and the ones on happy hour) were a mix of spirit and syrups, overly sweet. The playlist at the bar was great on one night but heavy electronic commercial music on the other. When we asked the staff is they could play something a bit more chilled to watch the sunset, unfortunately they were not able to accommodate our request. The staff is lovely and professional, the only issue is that sometimes they do not understand what you ask for but pretend that they understood which leads to a few misunderstandings. It is a very nice hotel.

Everything is very good except the smelly pillow case, which they came and changed it later ,room was good , clean and very recommend for the couple with private swimming pool

Overall we had a lovely time. Super nice hotel. Though they need to work harder on the little details to live up to their 5-star rating.

We loved Koh Kut. Overall Hotel is good, but is not a 5 star. We loved the location. Surprisingly we found that breakfast was probably one of the best we have ever had in Thailand. On the last night housekeeping forgot to clean bathroom and we ended up with a lot of send in the bathtub and shower. Majority of the staff is falling behind the normal 5 star standards. For example: on arrival we were promised by a host that we will get welcome drinks to the room - NEVER arrived. Massage ladies are totally loose and loud - walking around the resort nearly shouting at each other. At check out they tried to ping 100 THB cost for a Chocolate and it took them long to investigate and remove it from the bill. We know that this is management issue, staff is afraid that this 100THB will be deducted from their salary. but in a real 5 star this would never happen that people at the check out with 10k THB F&B bill will be kept waiting for a 100THB chocolate mistake. this last part ruined our impression for good about the stay. GM was there at the lobby at that moment but did nothing and just shared the same boat with us on the way back to the mainland. ARRIVAL & DEPARTURE are most important guest experiences which hotel did not get right at all! Hope management sees that and does something about it!

If you are looking for a quite place with amazing service far away from everything, this is the place. We loved it and we will return.

For the price you pay and supposedly 5 Stars, it doesn't quite hit the mark. We really enjoyed it though, but service was hit and miss. They meant well but they just didn't seem to have it all covered. Food not as good as it should be. We found ourselves walking down the beach and eating at other resort restaurants. The private pools for the villas are nice, but they are not private unless you request one that has a fence around the villa. Many of them don't, so there is little privacy. If privacy is important to you, then you'll need to ask for it. The beach is by far the best on the island. Beautiful. Really beautiful

Great place to stay. We stayed at another place first and we needed up liking the first places beach better actually. Too many mosquitos and flies at high seasons Beach, which is prolly due to the river right behind it. And contact them often, we didn’t know that they pay for our boonsiri ferry ride back to the pier so we lost out on 1,000 baht. They don’t advertise it but smoothies are included in your breakfast. Luxury hotel, you even get a cell phone to call your butler with. Me and my girlfriend loved the room, the place is awesome.

+ great atmospheric villa + fantastic location on the island + great pool and beach facilities - annoying music in restaurant (guitar cover pop songs) - staff a bit formal/english skills mediocre (unclear communication lead to troubles with our transport) - spa very expensive All in all a great stay in a luxury resort.