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Make your best journey to Boston (MA) with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Strategically situated in Back Bay, allowing you access and proximity to local attractions and sights. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.
Hygiene Plus
Located in heart of Boston (MA)
Check-in [24-hour]
290 meters to public transportation
Inside city center
Free Wi-Fi
Car park
Front desk [24-hour]
Fitness center
Restaurant
Bar
Family room
Kitchen
4 travelers have booked today.
Based on 1,845 verified reviews
9.1
8.7
8.1
8.1
8.0
7.7
Location rating score
Value for money | 8.1 |
Location rating | 9.1 |
Nearest airport | Logan International Airport (BOS) |
Distance to airport | 6.0 km |
Does Hilton Boston Back Bay have bars on the premises?
Delight in your holiday vacation the ideal way with a drink in your hand at Hilton Boston Back Bay's bar accessible right in front of your doorstep for when you need a sip or two.
Does Hilton Boston Back Bay provide laundry services?
Yes! Hilton Boston Back Bay offers laundry service at your fingertips for whenever you need your favorite clothes clean and fresh all throughout your vacation. Please contact the property for more information.
Does Hilton Boston Back Bay offer an option for contactless check-in and check-out?
At Hilton Boston Back Bay, travelers can take part in contactless check-in and check-out option offered by this property for your ease of use and safety.
What bars are in close proximty of Hilton Boston Back Bay?
While remaining at Hilton Boston Back Bay, delight in your evening or night out at Top of the Hub, TC’s Lounge, and Sonsie to make the most out of your nightlife.
How many rooms does Hilton Boston Back Bay have?
Hilton Boston Back Bay has a total of 390 rooms.
At what time of the year is Hilton Boston Back Bay most popular?
Hilton Boston Back Bay's most popular month where verified visitors have stayed the most is in December.
What is the average rating that verified Couples' have given to Hilton Boston Back Bay?
Verified couple travelers that have stayed at this property have given Hilton Boston Back Bay an average rating of 8.2. You can look up on more detailed customer testimonials, and feedback by filtering for a specific type of verified guest travelers down in the review section.
What is the average rating that verified Group travelers have given to Hilton Boston Back Bay?
Verified group travelers that have stayed at this property have given Hilton Boston Back Bay an average rating of 8.0. You can find more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.
Is breakfast offered at Hilton Boston Back Bay?
Wake up to an exceptional continental and a la carte breakfast at Hilton Boston Back Bay. Customers can enjoy breakfast offered with an additional charge of 28 USD for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the hotel.
Experience Luxury and Comfort at Hilton Boston Back Bay
Welcome to Hilton Boston Back Bay, a luxurious 4-star hotel located in the heart of Boston, Massachusetts. With its prime location in the vibrant Back Bay neighborhood, this hotel offers guests the perfect blend of convenience, comfort, and style.
Step into our elegant lobby and be greeted by our friendly and attentive staff, ready to assist you with all your needs. Check-in begins at 4:00 PM, allowing you to settle in and start exploring the city at your leisure. The hotel, built in 1982 and last renovated in 2008, boasts a modern design that seamlessly combines classic charm with contemporary amenities.
With 390 well-appointed rooms, Hilton Boston Back Bay offers a wide range of accommodation options to suit every traveler's needs. Whether you're visiting for business or pleasure, you'll find our rooms to be spacious, comfortable, and thoughtfully designed. Each room is equipped with modern amenities, including a flat-screen TV, a work desk, and a luxurious bathroom.
At Hilton Boston Back Bay, we understand the importance of family travel. That's why we have a generous child policy in place, allowing children between the ages of 0 to 21 to stay free of charge. Whether you're traveling with a newborn or a teenager, our hotel is the perfect choice for a family-friendly stay.
Check-out is until 11:00 AM, giving you ample time to enjoy a leisurely breakfast at our on-site restaurant or squeeze in some last-minute sightseeing before your departure. Our dedicated staff is always on hand to assist with any requests or recommendations, ensuring your stay with us is nothing short of exceptional.
Experience the best of Boston at Hilton Boston Back Bay, where luxury, comfort, and convenience come together to create an unforgettable stay.
Unwind and Socialize at Hilton Boston Back Bay's Entertainment Facilities
At Hilton Boston Back Bay, guests can enjoy a range of entertainment facilities that are perfect for unwinding and socializing. The hotel features a stylish and inviting bar where you can relax with a refreshing drink after a long day of exploring the vibrant city of Boston. Whether you prefer a classic cocktail or a craft beer, the bar offers a wide selection of beverages to satisfy every palate. The friendly and knowledgeable staff are always ready to recommend their signature cocktails or help you discover a new favorite.
In addition to the bar, Hilton Boston Back Bay also offers a shared lounge/TV area where you can gather with friends or fellow travelers to watch your favorite sports game or catch up on the latest news. The lounge is designed with comfort in mind, featuring cozy seating arrangements and large flat-screen TVs. Whether you're cheering for your favorite team or simply enjoying a relaxed evening with friends, the shared lounge/TV area provides the perfect setting for entertainment and camaraderie. So sit back, grab a drink, and immerse yourself in the vibrant atmosphere of Hilton Boston Back Bay's entertainment facilities.
Stay Active at Hilton Boston Back Bay's Impressive Sports Facilities
At Hilton Boston Back Bay, guests can maintain their fitness routines and indulge in exciting recreational activities without leaving the hotel premises. The hotel boasts state-of-the-art sports facilities that cater to all types of fitness enthusiasts. Whether you are a gym enthusiast or enjoy engaging in fun-filled activities, Hilton Boston Back Bay has got you covered.
Start your day by breaking a sweat at the hotel's well-equipped fitness center. Open 24 hours a day, this facility offers a range of modern exercise equipment, allowing guests to engage in a variety of workouts. From cardio machines to weightlifting equipment, there is something for everyone. Whether you prefer a high-intensity session or a low-impact workout, the fitness center at Hilton Boston Back Bay has everything you need to stay in shape.
For those looking for a unique recreational experience, the hotel features a bowling alley that promises hours of fun and friendly competition. Gather your friends or family and enjoy a thrilling game of bowling right on-site. With professional-grade lanes and top-notch equipment, this is the perfect spot to unwind and create lasting memories.
What's even better is that all guests can enjoy complimentary access to the fitness center, making it even easier to prioritize your health and wellness during your stay. So, whether you are looking to break a sweat or engage in some friendly competition, Hilton Boston Back Bay's impressive sports facilities are sure to exceed your expectations.
Convenience at its Finest: Hilton Boston Back Bay's Array of Facilities
When it comes to convenience, Hilton Boston Back Bay goes above and beyond to ensure a seamless and comfortable stay for its guests. The hotel offers a wide range of facilities that cater to every need. For those who prefer to travel light, the hotel provides a laundry service and dry cleaning, allowing guests to have their clothes cleaned and pressed without any hassle. Additionally, the hotel offers luggage storage, making it easy for guests to explore the city without worrying about their belongings.
Guests can also take advantage of the room service offered at Hilton Boston Back Bay. Whether it's a late-night snack or a full-course meal, guests can enjoy delicious food in the comfort of their own room. For added convenience, the hotel also provides express check-in/check-out, ensuring a quick and efficient process for guests on the go.
Safety is a top priority at Hilton Boston Back Bay, and the hotel offers safety deposit boxes for guests to store their valuable belongings. The concierge is always available to assist guests with any inquiries or requests, ensuring a stress-free stay. The hotel also provides Wi-Fi in public areas and free Wi-Fi in all rooms, allowing guests to stay connected throughout their stay.
For guests who enjoy smoking, there is a designated smoking area available. Additionally, the hotel features a convenience store, perfect for any last-minute essentials or snacks. With daily housekeeping, guests can rest assured that their rooms will always be clean and tidy.
With its wide range of convenience facilities, Hilton Boston Back Bay ensures that guests have everything they need for a comfortable and enjoyable stay.
Convenient Parking and Transportation Options at Hilton Boston Back Bay
At Hilton Boston Back Bay, we understand the importance of hassle-free transportation during your stay. That's why we offer a range of convenient transport facilities to ensure your journey is smooth and stress-free.
For guests traveling by car, our hotel provides an onsite car park, allowing you to park your vehicle with ease. Our self-parking option gives you the freedom to come and go as you please, without having to worry about finding a parking spot. Please note that car park charges will be applied.
In addition to our car park facilities, Hilton Boston Back Bay is also well-connected to public transportation options. The hotel is just a short walk away from the nearest subway station, making it easy to explore the vibrant city of Boston. Whether you're visiting popular attractions, attending business meetings, or simply exploring the city, our convenient transport facilities ensure that you can navigate Boston with ease.
Luxurious Room Facilities at Hilton Boston Back Bay
Experience ultimate comfort and convenience at Hilton Boston Back Bay with its exceptional range of room facilities. Each room is equipped with state-of-the-art amenities to ensure a memorable stay for every guest.
Stay cool and comfortable with the air conditioning provided in every room, allowing you to escape the summer heat or create the perfect ambiance during any season. Wake up to the latest news with the complimentary daily newspaper delivered right to your door, keeping you informed and up to date.
For a relaxing evening in, enjoy a wide selection of in-house movies on the television in your room. Whether you're in the mood for a thrilling action film or a heartwarming romantic comedy, there's something for everyone to enjoy.
Get ready for the day ahead with the hair dryer provided in your room. No need to worry about packing one, as this essential amenity is available for your convenience.
Take in the stunning views of the city or enjoy a breath of fresh air on your own private balcony or terrace, available in select rooms.
Indulge in a variety of entertainment options with the satellite/cable TV in your room. Catch up on your favorite shows or discover new ones during your stay.
With its luxurious and well-appointed room facilities, Hilton Boston Back Bay ensures a truly comfortable and enjoyable experience for all guests.
Indulge in Culinary Delights at Hilton Boston Back Bay
At Hilton Boston Back Bay, dining is an experience that will tantalize your taste buds and leave you craving for more. With a range of dining facilities available, you'll never be far from a delicious meal or a refreshing beverage.
Start your day off right at our coffee shop, where you can enjoy a freshly brewed cup of coffee or a selection of pastries to kickstart your morning. For a more formal dining experience, head to our restaurant, where our talented chefs prepare a diverse menu of delectable dishes using locally sourced ingredients. From succulent seafood to mouthwatering steaks, there's something to satisfy every palate.
If you prefer the comfort and privacy of your room, our room service is available around the clock, offering a wide variety of dishes delivered right to your doorstep. For those who enjoy outdoor dining, we also provide BBQ facilities where you can savor grilled specialties while enjoying the beautiful Boston weather.
To ensure your stay is as comfortable as possible, our dedicated housekeeping team provides daily service, keeping your room fresh and tidy. And to kickstart your day, don't miss our breakfast buffet, featuring an array of hot and cold options to energize you for a day of exploring the vibrant city of Boston.
Indulge in culinary delights at Hilton Boston Back Bay and let your taste buds embark on a gastronomic journey like no other.
Luxurious and Spacious Rooms at Hilton Boston Back Bay
Experience ultimate comfort and elegance at Hilton Boston Back Bay with its range of luxurious and spacious room offerings. From the stylish 1 Bedroom Suite with Parlor to the breathtaking 1 King Bed Panoramic View room, each accommodation is thoughtfully designed to provide a memorable stay.
Booking your stay at Hilton Boston Back Bay on Agoda ensures that you not only get the best prices but also enjoy a hassle-free experience. With Agoda's user-friendly platform, you can easily browse through the various room options, compare prices, and make a reservation in just a few clicks. Take advantage of the convenience and reliability that Agoda offers, allowing you to focus on enjoying your stay at this exceptional hotel.
Discover the Vibrant Back Bay Neighborhood in Boston
Nestled in the heart of Boston, the Hilton Boston Back Bay hotel offers a prime location in the vibrant Back Bay neighborhood. Known for its historic charm, tree-lined streets, and stunning Victorian brownstones, Back Bay is a must-visit destination for travelers seeking a mix of culture, shopping, and dining.
Step outside the hotel's doorstep and find yourself surrounded by iconic landmarks and attractions. Take a leisurely stroll along Newbury Street, a world-renowned shopping destination lined with high-end boutiques, art galleries, and trendy cafes. Immerse yourself in Boston's rich history by visiting the nearby Boston Public Library, the first large free municipal library in the United States, or explore the historic Trinity Church, a masterpiece of American architecture.
Food enthusiasts will be delighted by the diverse culinary scene in Back Bay. From upscale seafood restaurants to cozy bistros and trendy wine bars, there is something to satisfy every palate. Indulge in a delicious meal at one of the many award-winning restaurants, or grab a quick bite at a local cafe before heading out to explore the city.
With its central location, the Back Bay neighborhood offers easy access to other popular attractions in Boston. Take a short walk to the picturesque Boston Common and Public Garden, or hop on the nearby subway to explore the famous Freedom Trail, Fenway Park, or the bustling Quincy Market.
Whether you're visiting for business or leisure, the Hilton Boston Back Bay provides the perfect base to explore all that the vibrant Back Bay neighborhood has to offer. Experience the best of Boston's culture, shopping, and dining, all within reach from this exceptional hotel.
Convenient Transportation Options from Boston Airports to Hilton Boston Back Bay
Welcome to Hilton Boston Back Bay, a luxurious hotel located in the heart of Back Bay, Boston. When traveling to this stunning destination, you have several convenient transportation options from the airports located near Boston.
If you are arriving at Logan International Airport, the closest airport to Hilton Boston Back Bay, you can easily reach the hotel by taking a taxi or rideshare service. The journey typically takes around 15 minutes, depending on traffic conditions. Another option is to use the subway system, known as the 'T'. The Silver Line SL1 bus connects the airport terminals to South Station, where you can transfer to the Red Line subway. From there, you can take the subway to the Back Bay Station, which is just a short walk from the hotel.
For those arriving at Manchester-Boston Regional Airport, located about 50 miles north of Boston, the most convenient way to reach Hilton Boston Back Bay is by taking a taxi or arranging a private car service. The journey usually takes around an hour, depending on traffic.
No matter which airport you arrive at, Hilton Boston Back Bay offers a prime location and easy accessibility, ensuring a seamless travel experience. From the moment you step into our elegant lobby, you'll be greeted with exceptional service and modern amenities, making your stay in Boston truly unforgettable.
Discover the Vibrant Surroundings of Hilton Boston Back Bay
Situated in the heart of Boston, Hilton Boston Back Bay offers easy access to some of the city's most iconic landmarks and attractions. Just a short stroll away, you'll find the magnificent Boston Public Library, a historic institution known for its stunning architecture and extensive collection of books. Explore the library's grand halls and immerse yourself in a world of knowledge and culture.
If you're in the mood for some retail therapy, head to Newbury Street, a renowned shopping destination lined with upscale boutiques, art galleries, and trendy cafes. Indulge in a day of fashion and style as you browse through the latest designer collections and unique finds.
For breathtaking panoramic views of the city, make your way to the Prudential Center's Skywalk Observatory. Take in the mesmerizing skyline of Boston from the 50th floor and learn about the city's rich history through interactive exhibits.
Immerse yourself in Boston's rich history and architecture with a visit to Trinity Church, a masterpiece of American architecture. Admire its stunning stained glass windows and intricate details, and learn about its significance in the city's religious and cultural landscape.
Another must-visit attraction nearby is The Mapparium, a three-story stained glass globe that provides a unique perspective of the world. Step inside and be transported to different continents as you explore this captivating work of art.
Located in the vibrant Copley Square, Hilton Boston Back Bay is also within walking distance of the Charles River Esplanade, a picturesque park where you can enjoy a leisurely stroll or bike ride along the river. Take in the stunning views of the city skyline and enjoy the tranquility of this urban oasis.
With its prime location, Hilton Boston Back Bay offers easy access to a wealth of attractions and landmarks that will make your stay in Boston truly memorable.
Conveniently Connected: Arlington and Copley Stations near Hilton Boston Back Bay
Located in the heart of Boston's vibrant Back Bay neighborhood, Hilton Boston Back Bay offers easy access to the city's efficient public transport system. Just a short walk away from the hotel, you'll find two convenient stations - Arlington Metro station and Copley Subway Station.
Arlington Metro station, situated on the Green Line, is a bustling hub that connects you to various parts of the city. Whether you're heading to downtown Boston, Fenway Park, or exploring the historic Freedom Trail, this station serves as a gateway to your adventures. With frequent train services and well-connected routes, you can effortlessly explore the city's top attractions.
Copley Subway Station, located on the Orange Line, is another excellent option for guests staying at Hilton Boston Back Bay. This station provides easy access to destinations like the New England Aquarium, Faneuil Hall Marketplace, and the Boston Common. Additionally, the station is conveniently located near the iconic Copley Square, where you can admire the stunning architecture of the Boston Public Library and Trinity Church.
With Arlington Metro station and Copley Subway Station just steps away from the hotel, guests at Hilton Boston Back Bay can enjoy the convenience and flexibility of exploring Boston's vibrant neighborhoods and attractions with ease.
Delicious Dining Options Near Hilton Boston Back Bay
When it comes to dining near Hilton Boston Back Bay, guests are spoiled for choice. Just steps away from the hotel, you'll find a variety of restaurants to suit every palate. Craving a taste of Brazil? Head to Fogo de Chao Brazilian Steakhouse for an authentic churrascaria experience. If seafood is more your style, Atlantic Fish Company is a must-visit, offering fresh catches and classic New England dishes. For a lively atmosphere and delicious Mexican cuisine, Lolita Cocina & Tequila Bar is the place to be. Looking for a fine dining experience? Grill 23 & Bar and Davio's are both renowned for their upscale menus and impeccable service. And if you're in the mood for some entertainment while you dine, Kings Boston is a fantastic choice, offering a combination of bowling, billiards, and delicious food. For a sweet treat, make sure to stop by Georgetown Cupcake, known for their delectable cupcakes and charming decor. Boston Chowda Co is the perfect spot to warm up with a bowl of their famous clam chowder, while Piattini offers a cozy Italian dining experience. And if you're in the mood for some French cuisine, La Voile is a charming bistro that will transport you to the streets of Paris. With such a diverse range of dining options just moments away, guests at Hilton Boston Back Bay are sure to find something to satisfy their cravings.
Shop 'til you drop at Hilton Boston Back Bay
Located in the heart of Boston's vibrant Back Bay neighborhood, Hilton Boston Back Bay offers easy access to a plethora of shopping landmarks. Just steps away from the hotel, you'll find a treasure trove of unique stores and boutiques. Explore the colorful world of Russian Dolls, where you can find intricately crafted nesting dolls that make for perfect souvenirs. Sports enthusiasts will love a visit to Niketown, a flagship store that offers a wide selection of athletic gear and apparel. For music lovers, Newbury Comics is a must-visit destination, offering an extensive collection of vinyl records, CDs, and pop culture merchandise. If you're in the mood for some lingerie shopping, Priscilla's is the place to go, offering a wide range of intimate apparel. Art enthusiasts will appreciate the nearby Axelle Fine Arts Galerie and Vose Galleries of Boston, where you can admire and purchase stunning works of art. For those looking for unique handmade items, Newbury Handmade Market is a must-visit, showcasing a variety of locally crafted goods. Fashionistas will be delighted with a trip to Saks Fifth Avenue, a luxury department store offering a curated selection of designer brands. And if you're in need of some elegant French fashion, Anne Fontaine is a must-visit boutique. With such a diverse range of shopping landmarks just steps away, Hilton Boston Back Bay is the perfect base for a memorable shopping spree in Boston.
Affordable Luxury at Hilton Boston Back Bay
When it comes to finding the perfect blend of luxury and affordability in the heart of Boston, look no further than Hilton Boston Back Bay. With an average room price of just $372, this hotel offers exceptional value for money compared to the city's average room price of $382.
At Hilton Boston Back Bay, guests can expect to experience the epitome of comfort and style without breaking the bank. Each room is elegantly furnished with modern amenities and plush bedding, ensuring a restful night's sleep after a day of exploring the vibrant city. The hotel's prime location in the Back Bay neighborhood allows guests to easily access popular attractions such as Fenway Park and Newbury Street, making it an ideal choice for both leisure and business travelers.
In addition to its affordable rates, Hilton Boston Back Bay offers a range of amenities that further enhance the value of your stay. Guests can take advantage of the state-of-the-art fitness center, indulge in delicious cuisine at the on-site restaurant, or unwind with a refreshing cocktail at the stylish bar. With its unbeatable combination of affordability, luxury, and prime location, Hilton Boston Back Bay is the perfect choice for those seeking a memorable stay in the heart of Boston.
Exceptional Service and Prime Location
Hilton Boston Back Bay is renowned for its excellent service and top-notch facilities. Guests rave about the friendly and accommodating staff who go above and beyond to ensure a memorable stay. The hotel's prime location in the heart of Boston's Back Bay neighborhood is another highlight, with guests praising its proximity to popular attractions, shopping centers, and dining options. As a Hilton property, guests can expect nothing short of exceptional service and a truly luxurious experience.
A Memorable Stay at Hilton Boston Back Bay
Discover the exceptional hospitality and outstanding service that await you at Hilton Boston Back Bay. With an impressive overall rating of 8.1, this hotel has consistently garnered positive customer reviews, making it a top choice for travelers visiting Boston. From the moment you step into the elegant lobby, you'll be greeted by friendly and attentive staff who are dedicated to ensuring your stay is nothing short of perfect.
One of the standout features of Hilton Boston Back Bay is its prime location, which has received an impressive rating of 8.9. Situated in the heart of Back Bay, this hotel offers easy access to popular attractions, shopping destinations, and dining options. Whether you're in town for business or leisure, you'll appreciate the convenience of being just steps away from the Prudential Center, Copley Place, and the iconic Newbury Street. Additionally, the hotel is within walking distance to the Hynes Convention Center, making it an ideal choice for business travelers.
When it comes to comfort, Hilton Boston Back Bay excels with a rating of 8.2. The spacious and well-appointed guest rooms provide a tranquil retreat after a day of exploring the city. Featuring modern amenities and plush bedding, you can unwind and recharge in style. The hotel also offers a range of facilities to enhance your stay, including a fitness center, a business center, and a 24-hour front desk. With a rating of 8.3 for staff performance, you can expect exceptional service from the dedicated team who go above and beyond to cater to your needs.
In summary, Hilton Boston Back Bay offers a memorable stay with its exceptional hospitality, prime location, and comfortable accommodations. With positive customer ratings across various categories, this hotel is a fantastic choice for both business and leisure travelers seeking a memorable experience in the vibrant city of Boston.
Excellent8.0
Facilities
Exceptional9.1
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Had a good overnight stay deal through Agoda, like the 2 double beds for 3 pax and location in Back Bay works well for us. Bed is very comfortable and room size is just right.
Thank you so much
The room was increadably hot. When I discussed it with the front desk, they said open a window. Unfortunately, the hotel is in an area where there are lots of sirens and traffic (=horns), so having a window open isn't the best option. A friend staying one floor above me was woken up my mice in his trash. Not the worst hotel I've stayed in, and most of the staff were helpful and friendly, but for the price, I would stay somewhere else.
We are truly sorry for the experiences you've had while staying here at the Hilton Back Bay. We thrive to foster a relationship with our guests to always exceed expectations of anyone staying with us. We seem to have missed the mark on your visit and would be please to have the opportunity to make it right for you. Please reach out and let us know how we can further assist you with this!
It's quite old, so I have to go around turning off all the lights, but the hot water works well and the bed is comfortable. The staff is friendly too. It's not bad for the price.
Thank you so much
Convenient location, nice bed, friendly staff. But they charge a $30 daily city destination fee. Must be used on food and beverages. Food at 400 Dalton restaurant is good, but the coffee isn’t as good as I expected. I recommend this hotel!!
Thank you so much for your review! I apologize if you found the coffee distasteful but I'm glad this didn't impede your stay and I can't wait for you to travel and see us again soon!
290 meters to public transportation
Located in heart of Boston (MA)
Free Wi-Fi in all rooms!
Daily housekeeping
“The world's worst Hilton hotel”
I have stayed in hotels in South Korea, Japan, Hong Kong, the United States, and various vacation spots, but the Boston Hilton was the worst among them. The heater was broken, and an engineer came to fix it, but since the temperature control did not work, I was advised to turn it off and open the window if it got too hot, and even that broke down again in the early morning, forcing me to change rooms. The new room was smaller than the one I had originally booked, and when I protested, I was told to change rooms again, so I had to move my luggage once more. The room I was reassigned to also had no warm air coming from the heater, so I had to move to a smaller room again. In the end, I had to change rooms three times by 4 AM, and I had to stay in a room smaller than what I had initially reserved. I received no apology for this, and my request for compensation based on the difference in room size was ignored. I could understand that the hotel's facilities were somewhat old, but out of the four rooms I experienced, three did not even have towel racks, and I had the astonishing experience of hearing the toilet break apart with a sound when flushed. The only positive experience was with an elderly staff member at the hotel lobby who was very kind and helpful, and the hotel maids seemed to be too good to be working in such a poor hotel. I have learned what the hotel's level could possibly fall to. I will never use Hilton hotels again in the future.
We do apologize for the inconvenience of your stay. If you would like to more information regarding compensation, please reach out to us at 617-236-1100. Thank you.