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Hilton Chicago Hotel
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8.4 Excellent location
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8.4Location
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Very good
From 66 reviewsSee what guests said
7.4
  • 250 meters to public transportation

  • Hot tub

  • Air conditioning

  • Room service [24-hour]

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Room choices
1 King
...
  • Lake view
  • 25 m²/269 ft²
  • 1 king bed
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1 King Bed
...
  • 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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1 King Mobility Hearing Accessible with Tub
...
  • 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
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Business Class 1 King Bed
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  • 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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1 King Accessible with Roll in Shower
...
  • 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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1 King Bed 1 Bedroom Suite
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  • 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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1 King Bed 2 Bathrooms
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  • 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
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2 Queen Beds Nonsmoking
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  • No view
  • 25 m²/269 ft²
  • 2 queen beds
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1 Double Bed
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  • 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
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Double Bed Deluxe
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  • Lake view
  • 30 m²/323 ft²
  • 2 double beds
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Verified guest reviews

Agoda Reviews (66)Booking.com Reviews (1561)
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Cleanliness7.7
Facilities6.1
Location8.4
Room comfort and quality8.0
Service7.2
Value for money7.0
Provided by verified guests of Agoda
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5.6
Albatool from Saudi Arabia
Group
2 Double Beds
Stayed 3 nights in November 2017
The hotel is ok, but I won’t go there gain.
The hotel is just about what you pay, I don’t think that a standard room should cost more than $90. The lobby is very nice and elegant, but everything else is old. It’s close to some attractions, but far from others. So you might want to pick it if you want to spend most of your time at the millennium park, but if you want to be more to the north, I would recommend something different; I had to walk for 20-30 min whenever I want to go Mag mile or Oak rd. The staff was friendly and helpful. The reason I didn’t rate them 5 is because the doorman; he wasn’t very friendly with us the first day. However, the room itself wasn’t very clean when we first checked-in. We requested the bedsheets to be changed. Also, the bathtub was blocked. In the future, I will try something else.
Reviewed November 26, 2017
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5.2
LORI from Philippines
Group
2 Double Beds With 2 Baths
Stayed 1 night in October 2017
Above average
The location of the Hilton Chicago is very good but if you are not into a lot of people then this is not the Hotel for you. The hotel is one of the landmarks of chicago so the facilities and decor have an old feel even though they renovated. The front desk are always busy due to the groups coming in and out and the front desk who checked me in made a mistake with my charges. She mistakenly double charged my debit card and didn’t even apologize for it. The hotel is just too crowded . Although their beds are very comfortable! And the French bell man was very nice who brought our bags to the room.
Reviewed October 10, 2017
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4.0
Mei from Hong Kong
Group
Two Queen Beds
Stayed 6 nights in June 2017
Never been that bad experience
Hilton said breakfast was not included but the voucher stated clearly that it was included. I had to email 6 vouchers (more than 3 times) to the manager at night shift and the manager told me to get all vouchers at the counter by next morning, but then no one was informed and we had to sign the bills. We then talked again to the night shift manager and again he told me to ask for vouchers at the counter next morning but then again, clearly, no one was informed about the situation! What we experienced was ridiculous! Even till the day we checked out, we were still missing one room's breakfast voucher and again, we had to argue about the breakfast bills which automatically charged to my credit card.
Reviewed July 11, 2017
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4.0
Mei from Hong Kong
Group
Two Queen Beds
Stayed 6 nights in June 2017
Even worst
Hilton said breakfast was not included but the voucher stated clearly that it was included. I had to email 6 vouchers (more than 3 times) to the manager at night shift and the manager told me to get all vouchers at the counter by next morning, but then no one was informed and we had to sign the bills. We then talked again to the night shift manager and again he told me to ask for vouchers at the counter next morning but then again, clearly, no one was informed about the situation! What we experienced was ridiculous! Even till the day we checked out, we were still missing one room's breakfast voucher and again, we had to argue about the breakfast bills which automatically charged to my credit card.
Reviewed July 11, 2017
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4.0
Mei from Hong Kong
Group
Two Queen Beds
Stayed 6 nights in June 2017
I won't choose Hilton anymore!
Hilton said breakfast was not included but the voucher stated clearly that it was included. I had to email 6 vouchers (more than 3 times) to the manager at night shift and the manager told me to get all vouchers at the counter by next morning, but then no one was informed and we had to sign the bills. We then talked again to the night shift manager and again he told me to ask for vouchers at the counter next morning but then again, clearly, no one was informed about the situation! What we experienced was ridiculous! Even till the day we checked out, we were still missing one room's breakfast voucher and again, we had to argue about the breakfast bills which automatically charged to my credit card.
Reviewed July 11, 2017
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4.0
Mei from Hong Kong
Group
Two Queen Beds
Stayed 6 nights in June 2017
The worst experience I ever had
Hilton said breakfast was not included but the voucher stated clearly that it was included. I had to email 6 vouchers (more than 3 times) to the manager at night shift and the manager told me to get all vouchers at the counter by next morning, but then no one was informed and we had to sign the bills. We then talked again to the night shift manager and again he told me to ask for vouchers at the counter next morning but then again, clearly, no one was informed about the situation! What we experienced was ridiculous! Even till the day we checked out, we were still missing one room's breakfast voucher and again, we had to argue about the breakfast bills which automatically charged to my credit card.
Reviewed July 11, 2017
1 traveler found this review helpful. Did you?|
4.0
Mei from Hong Kong
Group
Two Queen Beds
Stayed 6 nights in June 2017
Never been experienced that bad services
Hilton said breakfast was not included but the voucher stated clearly that breakfast was included. I had to email 6 vouchers (more than 3 times) to the manager at night shift and the manager told me to get all vouchers at the counter by next morning, but then no one was informed and we had to sign the bills. We then talked again to the night shift manager and again he told me to ask for vouchers at the counter next morning but then again, clearly, no one was informed about the situation! What we experienced was ridiculous! Even till the day we checked out, we were still missing one room's breakfast voucher and again, we had to argue about the breakfast bills which automatically charged to my credit card.
Reviewed July 11, 2017
1 traveler found this review helpful. Did you?|
3.6
Mei from Hong Kong
Business traveler
Two Queen Beds
Stayed 6 nights in June 2017
Bad bad bad
Everything bad
Reviewed July 09, 2017
1 traveler found this review helpful. Did you?|
9.2
Bruce from United States
Solo traveler
1 King Bed
Stayed 1 night in June 2017
Concert at Pavillion
Booked it to be close to pavillion for concert. Was easy walk and close to lake and downtown so all good. Did not know this was original Hilton. Has old school class but updated. Staff is "full service" in traditional grand hotel kind of way. Room was very clean, updated, and good size for solo king. And I got a great rate on Agoda!
Reviewed June 11, 2017
1 traveler found this review helpful. Did you?|
7.6
Watjaneekan from Thailand
Solo traveler
2 Double Bed
Stayed 1 night in December 2016
Location
Beautiful lake view and great location
Reviewed December 27, 2016
Did you find this review helpful?|
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