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Hilton Garden Inn Astana

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Excellent8.5
Based on 7 reviews
Hilton Garden Inn Astana
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Interior view
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Fitness center
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Ballroom
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9.4 Exceptional location
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9.4Location
  • Sauna

  • Bar

  • Airport transfer

  • Fitness center

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Room choices
Queen Accessible Room
...
  • 26 m²
  • 1 king bed
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Queen Deluxe Room
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  • 31 m²
  • 1 queen bed
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Twin Room
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  • 26 m²
  • 1 queen bed
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King One Bedroom Suite
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  • 50 m²
  • 1 king bed
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Verified guest reviews

Agoda Reviews (7)
Booking.com Reviews (415)

5.9

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Excellent
based on 7 reviews
  • Cleanliness 9.4
  • Facilities 9.0
  • Location 9.4
  • Room comfort and quality 9.2
  • Service 7.1
  • Value for money 8.3
Excellent
based on 3 reviews
  • Cleanliness 9.3
  • Location 9.3
  • Room comfort and quality 8.7
  • Service 7.3
  • Value for money 7.3
Good
based on 1 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.0
  • Service 2.0
  • Value for money 8.0
Exceptional
based on 2 reviews
  • Cleanliness 10.0
  • Facilities 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 10.0
  • Value for money 10.0
Excellent
based on 1 reviews
  • Cleanliness 10.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 6.0
  • Value for money 8.0
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6.8
Kingston from United Kingdom
Couple
Stayed 2 nights in October 2015
Decent price, location is OK if you don't mind walking 15 mins”
The first room they gave us had no hot water. We told the front desk, they insisted we didn't wait long enough for hot water and we had to call them again. It took another 30 mins for a worker to come and check and then another 10 to reconfirm what we already told them. The then sent someone to escort us to our new room and didn't help with our luggage. With all this trouble, they didn't even offer an apology or a room upgrade. They also failed to register us with the local authorities and resulted in trouble for me while leaving the country.
Reviewed August 14, 2016
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9.3
ORHAN from Turkey
Solo traveler
Stayed 2 nights in March 2016
friendly staff”
location, staff, comfort
Reviewed March 05, 2016
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8.3
Valerie from Singapore
Business traveler
Stayed 2 nights in July 2015
Good location but no pool”
New and well-located
Less than 30 mins from the airport. Very close to the Opera and a small-scale mall. Baiterek Tower and the iconic Khan Shatyr Mall designed by Norman Foster are within walking distance (20 mins?). Also very close to the main business district. Hotel looks new. Gym was ok - spacious but a little sparsely equipped and doesn't look very modern. No swimming pool which was a bummer. I used the hotel to book a taxi a couple of times. Did it one evening and it was not ready when I came down the next morning. The other time was when I went to the airport. The driver tried to charge me a price that was 50% higher than what was agreed and I had to call the hotel to help resolve this. Luckily it worked and the driver even apologised to us. Same rule applies everywhere: try to agree on your taxi price before the ride and make sure you stick to it! The hotel provides a map which I found extremely cluttered and hard to read. Recommend using google maps if you have data on your phone.
Reviewed August 10, 2015
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8.0
Raymond from Malaysia
Business traveler
Stayed 2 nights in October 2014
Good hotel ”
Clean, new and comfortable
Good stay
Reviewed October 09, 2014
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10.0
MASASHI from Japan
Solo traveler
Stayed 2 nights in September 2016
一人旅”
綺麗で新しくサービスも良かった。Wi-Fiも強めで立地も良し
Reviewed September 28, 2016
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8.0
Min from South Korea
Business traveler
Stayed 1 night in October 2014
깔끔한 비즈니스 호텔”
위치
대채적으로 깔끔하지만, 새로 지어서 그런지 화학냄새가 좀 납니다.
Reviewed October 14, 2014
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9.0
Svetlana from Russia
Family with young children
Stayed 1 night in November 2014
Не встретили в аэропорту ”
расположение, чистота
я заказала трансфер с аэропорта. Но никто нас не встретил. Пришлось искать телефон отеля, связываться. Выяснилось что машину вообще не отправляли и сказали, что когда заказываешь номер через агоду нужно всё равно звонить в отель и предупреждать. Я думала это задача агоды. В итоге я сама заказала такси по телефону, т.к. в транспортной службе Аэропорта на тот момент не было машины. В качестве извинений отель угостил нас фруктами и сладостями, но в прикрепленной к ним открытке была указана чужая фамилия... Еще я была удивленна, что служащие отеля не помогают донести вещи до номера...
Reviewed November 12, 2014
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