Hilton Garden Inn Frankfurt City Centre
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Queen Room - Guestroom Hilton Garden Inn Frankfurt City Centre
Bathroom Hilton Garden Inn Frankfurt City Centre
Bathroom Hilton Garden Inn Frankfurt City Centre
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7.8
Very good
/10
(21 reviews)See what guests said
See map
7.2
Very good
Location rating score
Very good location
Parking
Available
  • English Theatre240 m
  • Main Tower390 m
  • Frankfurt M Taunusanlage Train Station400 m
  • Living XXL Restaurant Bar420 m
  • Euro Tower430 m
  • Frankfurt M Hbf Mannheimer Str Train Station440 m
  • Oper Frankfurt440 m
  • Frankfurt Central Train Station470 m
  • Judisches Museum560 m
  • Old Opera630 m
  • Free Wi-Fi

    Hilton Garden Inn Frankfurt City Centre

    Weserstrasse 43, Central Station, Frankfurt am Main, Germany, 60329 - See map
    "This is a very good hotel."
    PEIFEN - July 17, 2018
    Exceptional cleanliness
    9.0 rating for cleanliness
    Exceptional reputation
    Recommended by 87% of guests
    • 400 meters to public transportation

    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Property ranking|Compared to 622 Frankfurt am Main properties
    See all rankings
    Cleanliness score
    9.0/10
    Room size
    27 sqm.
    Service score
    7.9/10
    Value for money score
    7.7/10
    Better than
    95
    %
    of Frankfurt am Main properties
    Bigger than
    94
    %
    of Frankfurt am Main properties
    Better than
    85
    %
    of Frankfurt am Main properties
    Better than
    84
    %
    of Frankfurt am Main properties
    Value for money7.7
    Location rating7.2
    Nearest airportFrankfurt Airport (FRA)
    Distance to airport8.7 km

    Rooms available at Hilton Garden Inn Frankfurt City Centre

    Queen Room
    Queen Room
    ...
    • Room size: 19 m²/205 ft²
    • Garden view
    • 1 queen bed
    Enter dates to see prices
    King Superior Room
    King Superior Room
    ...
    • Room size: 21 m²/226 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    1 Queen Bed Accessible Suite
    1 Queen Bed Accessible Suite
    ...
    • Room size: 35 m²/377 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Queen Superior Room
    Queen Superior Room
    ...
    • Room size: 21 m²/226 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Queen Accessible Room
    Queen Accessible Room
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    King One Bedroom Suite
    King One Bedroom Suite
    ...
    • Room size: 35 m²/377 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    2 Queen Bedroom
    2 Queen Bedroom
    ...
    • Room size: 19 m²/205 ft²
    • Shower
    • 2 queen beds
    Enter dates to see prices
    Queen One Bedroom Suite
    Queen One Bedroom Suite
    ...
    • Room size: 34 m²/366 ft²
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Room, 1 Queen Bed, Non Smoking, Garden View
    Room, 1 Queen Bed, Non Smoking, Garden View
    ...
    • Shower
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Shower
    Enter dates to see prices
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    More about Hilton Garden Inn Frankfurt City Centre

    More about Hilton Garden Inn Frankfurt City Centre

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Continental
    Halal
    Vegetarian
    Vegan
    Full English/Irish
    Gluten-free

    Restaurants on site

    Garden Grill
    Cuisine:European, International, Mediteranean
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Most recent reviews for Hilton Garden Inn Frankfurt City Centre
    Couple
    Stayed 4 nights in September 2019
    Queen Room
    Review score5.2
    Bad location and not well maintainedToo close to the main train station, weird people around. Stuff is not working in the hotel, like the elevators. Rooms are very small and inconvenient. Breakfast is OK.
    Ventsislavfrom BulgariaReviewed October 08, 2019
    Business traveler
    Stayed 1 night in July 2019
    Queen Room
    Good6.4
    GoodCan’t trust that no hot water supply for bathing for whole night and even up to next day morning before check out. Moreover, the staff doesn’t read my reservation clearly that it has included breakfast and asks me to show him the booking again. Anyway, poor impression of my first stay here!
    Edmanfrom Hong KongReviewed July 16, 2019
    Couple
    Stayed 4 nights in August 2019
    Queen Room
    Excellent8.8
    ExcellentCuando llegamos, se supone que la entrada a la habitación sería todavía a las 15H y llegamos a Frankfurt a las 11 más o menos, pues no me acuerdo de los nombres de los 2 recepcionistas pero nos trataron de 10, tendría que haber mirado bien sus nombres y destacarlos aquí. Muchas gracias de verdad, gracias a ellos me sentí como en casa. Danke!!!
    Rosemareefrom SpainReviewed August 19, 2019
    Couple
    Stayed 1 night in February 2019
    Queen Accessible Room
    Exceptional9.2
    Standards fehltenDas ist zwar Jammern auf hohem Niveau...trotzdem erwarte ich von dieser Hotelkette ein paar Standards oder Dinge, die ein gutes Hotel haben sollte. Im Bad habe ich: eine Ablagefläche für diverse Utensilien (nicht mal das Waschbecken bot genug Fläche), einen Läufer (der Boden war sehr kalt), zuerst noch den Fön (, der ja nirgendwo liegen kann, weil es keine Ablagemöglichkeit gibt, den habe ich dann aber im Schrank gefunden) und einen Kosmetikspiegel vermisst. Im Zimmer selbst hätte ich mir Haken für die Garderobe und zwei Bettdecken gewünscht. Sonst war alles tiptop!
    Claudiafrom GermanyReviewed February 04, 2019
    Couple
    Stayed 1 night in June 2018
    Queen Accessible Room
    Very good7.2
    Suite gebucht, vor Ort: Standard Room zugewiesenAuf Nachfragen und nach langem Suchen fand man die Suite - für ein Paar von uns, die beiden anderen erhielten wieder Standard... Erst beim dritten Einspruch fand man eine andere Zimmerklasse auch für sie. Leider passiert es immer häufiger, dass sie gebuchten Kategorien vom Hotel selbst nicht eingehalten werden - man muss mit detaillierter Buchung und Zimmerbeschreibung antreten. Ich dachte nicht, dass es selbst in Deutschland und in der Hilton-Kette so sein würde. ....dann diese Diskussionen, die viel Zeit in Anspruch nehmen, die "ganze Show" sozusagen .... Es könnte sein, ein Homepage Gast oder direkt vor Ort sucht noch ein Zimmer - da hält man die höheren Kategorien bewusst zurück - und arbeitet nicht korrekt. Ich bin ziemlich genervt von diesem immer mehr um sich greifenden Procedere.... Mehr möchte ich hier nicht beschreiben - Hotel ansonsten in Ordnung.
    Sabinefrom GermanyReviewed June 11, 2018

    Reviews of Hilton Garden Inn Frankfurt City Centre from real guests

    Overall rating
    8.4
    Excellent
    From 1748 reviews
    Provided by verified guests of
    Agoda Reviews (21)Booking.com Reviews (1727)
    Rating via Agoda7.8
    /
    10
    Very good
    Cleanliness9.0
    Facilities7.1
    Location7.2
    Service7.9
    Value for money7.7
    High score for Frankfurt am Main
    Rating
    9+ Exceptional (1)
    8-9 Excellent (1)
    7-8 Very Good (1)
    6-7 Good (1)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (0)
    Jun - Aug (5)
    Sep - Nov (2)
    Dec - Feb (1)
    All guests (21)
    All room types
    All languages
    Showing 8 verified guest comments
    5.2
    Ventsislav from Bulgaria
    Couple
    Queen Room
    Stayed 4 nights in September 2019

    Bad location and not well maintained”

    Too close to the main train station, weird people around. Stuff is not working in the hotel, like the elevators. Rooms are very small and inconvenient. Breakfast is OK.

    Reviewed October 08, 2019
    6.4
    Good
    Edman from Hong Kong
    Business traveler
    Queen Room
    Stayed 1 night in July 2019

    Good”

    Can’t trust that no hot water supply for bathing for whole night and even up to next day morning before check out. Moreover, the staff doesn’t read my reservation clearly that it has included breakfast and asks me to show him the booking again. Anyway, poor impression of my first stay here!

    Reviewed July 16, 2019

    Dear Edman, Thank You for your stay at Hilton Garden Inn Frankfurt City Centre. We are sorry to learn about your unpleasant experience. We have shared your comments with the concerned departments. Please rest assure that what has happened doesn't reflect our level of service and please accept our sincere apologies. Kindly contact me directly prior to your next stay with us and I promise you with an upgrade and complimentary breakfast as a small compensation for your previous unpleasant experience. Best Regards, Amr Elsadony Front Desk Manager Hilton Garden Inn Frankfurt City Centre

    Responded August 31, 2019
    Hilton Garden Inn Frankfurt City Centre
    8.8
    Excellent
    Rosemaree from Spain
    Couple
    Queen Room
    Stayed 4 nights in August 2019

    Excellent”

    Cuando llegamos, se supone que la entrada a la habitación sería todavía a las 15H y llegamos a Frankfurt a las 11 más o menos, pues no me acuerdo de los nombres de los 2 recepcionistas pero nos trataron de 10, tendría que haber mirado bien sus nombres y destacarlos aquí. Muchas gracias de verdad, gracias a ellos me sentí como en casa. Danke!!!

    Reviewed August 19, 2019

    Dear Rosemaree, Thank you very much for your stay at the Hilton Garden Inn Frankfurt City Centre. We are very happy to hear that you were satisfied with our hospitality! We always want our guest to feel as welcome as possible. We are looking forward to welcoming you again! Best Regards, Team Hilton Garden Inn Frankfurt City Centre

    Responded August 31, 2019
    Hilton Garden Inn Frankfurt City Centre
    9.2
    Exceptional
    Claudia from Germany
    Couple
    Queen Accessible Room
    Stayed 1 night in February 2019

    Standards fehlten”

    Das ist zwar Jammern auf hohem Niveau...trotzdem erwarte ich von dieser Hotelkette ein paar Standards oder Dinge, die ein gutes Hotel haben sollte. Im Bad habe ich: eine Ablagefläche für diverse Utensilien (nicht mal das Waschbecken bot genug Fläche), einen Läufer (der Boden war sehr kalt), zuerst noch den Fön (, der ja nirgendwo liegen kann, weil es keine Ablagemöglichkeit gibt, den habe ich dann aber im Schrank gefunden) und einen Kosmetikspiegel vermisst. Im Zimmer selbst hätte ich mir Haken für die Garderobe und zwei Bettdecken gewünscht. Sonst war alles tiptop!

    Reviewed February 04, 2019

    Sehr geehrte Claudia, Vielen Dank für Ihren Aufenthalt im Hilton Garden Inn Frankfurt City Centre.Es tut uns sehr Leid zu hören, dass sie mit ihrem Zimmer nicht komplett zufrieden waren. Hoffentlich konnten sie ihren Aufenthalt trotz allem entspannt genießen. Wir freuen uns sie bald wieder bei uns begrüßen zu können! Mit freundlichen Grüßen Team Hilton Garden Inn Frankfurt City Centre

    Responded August 31, 2019
    Hilton Garden Inn Frankfurt City Centre
    7.2
    Very good
    Sabine from Germany
    Couple
    Queen Accessible Room
    Stayed 1 night in June 2018

    Suite gebucht, vor Ort: Standard Room zugewiesen”

    Auf Nachfragen und nach langem Suchen fand man die Suite - für ein Paar von uns, die beiden anderen erhielten wieder Standard... Erst beim dritten Einspruch fand man eine andere Zimmerklasse auch für sie. Leider passiert es immer häufiger, dass sie gebuchten Kategorien vom Hotel selbst nicht eingehalten werden - man muss mit detaillierter Buchung und Zimmerbeschreibung antreten. Ich dachte nicht, dass es selbst in Deutschland und in der Hilton-Kette so sein würde. ....dann diese Diskussionen, die viel Zeit in Anspruch nehmen, die "ganze Show" sozusagen .... Es könnte sein, ein Homepage Gast oder direkt vor Ort sucht noch ein Zimmer - da hält man die höheren Kategorien bewusst zurück - und arbeitet nicht korrekt. Ich bin ziemlich genervt von diesem immer mehr um sich greifenden Procedere.... Mehr möchte ich hier nicht beschreiben - Hotel ansonsten in Ordnung.

    Reviewed June 11, 2018
    4.8
    JUNGHUEN from South Korea
    Solo traveler
    Queen Room
    Stayed 3 nights in October 2019

    숙소를 떠나서~”

    숙고를 떠나서 주변 분위기가 너무 별로입니다 혼자 여행하는 여성분 아니, 남성분까지도 주변 분위기가 위험하다고 느낄만 합니다

    Reviewed November 04, 2019
    4.4
    jinwoo from South Korea
    Couple
    Queen Room
    Stayed 2 nights in June 2019

    가성비 안좋음”

    중앙역에서 도보로 약 7분거리. 방무지좁음.아침식사는 100프로 유럽식식단.주변에 술취한 사람,노숙자에 둘려있음. 비용에 비해 가성비 무지 떨어지는 호텔임

    Reviewed June 07, 2019

    Dear Jinwoo, Thank you very much for your stay at the Hilton. We are happy to hear that you were satisfied with our vast variety of breakfast choices. And our centralized Location is convenient for travelers. We look forward to welcoming you again! Best Regards, Team Hilton Garden Inn Frankfurt City Centre

    Responded August 31, 2019
    Hilton Garden Inn Frankfurt City Centre
    6.0
    BOYEON from South Korea
    Couple
    Queen Room
    Stayed 1 night in July 2018

    짜증나는 체크아웃과 관광비”

    도시세 대신 관광비라는 식으로 돈을 요구하더라구요 일요일 아침 체크아웃이였는데 프런트에 직원은 한명뿐인데다가 중국인 단체 관광객들과 그 직원한명과 싸우는바람에 기차역까지 걸어가는 시간을 제외하고 여유롭게 30분정도 체크아웃하러 나갔는데 늦어서 캐리어들고 역까지 엄청 뛰었네요 저희 말고도 체크아웃하려고 뒤에 많은 사람들이 줄을 서있었느데 진짜 화났습니다. 다시는 이용하고 싶지 않네요

    Reviewed September 30, 2018

    Dear Boyeon, Thank You for your stay at Hilton Garden Inn Frankfurt City Centre. We apologize for your first experience in our hotel. Please contact us the next time and we promise that we find a solution to make your stay good by us. We hope that everything else was good and we are looking forward to welcoming you very soon again. Best Regards, Team Hilton Garden Inn Frankfurt City Centre

    Responded August 31, 2019
    Hilton Garden Inn Frankfurt City Centre
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    • Very good location
    • Goethe Home and Museum
    • Frankfurt M Taunusanlage Train Station is within 0.4 km