Great value and location”
Staff were lovely and very helpful. Good value for money
I love the buffet breakfast in this hotel and the Vietnamese style beef noodles is a must try. The staff here are all very attentive and helpful. The room is very comfort especially the bed. There are cafes and restuarants within walking distance
Clean hotel with good location”
Hilton Garden inn is located in Old Quarter, which is the heart of Hanoi. Here you are closed to everything, including Hoan Kiem Lake, Night Market, Hanoi Opera...especially the Starbucks Coffee. The hotel is clean and quiet. The staff is friendly. Strongly recomended.
Great 4 star hotel near Hanoi old quarter”
Although I agree it's a 4 star hotel it is one of the best 4 star hotels I have stayed in. I had a suite but disregarding extra space the room is definitely close to 5 star. The food is great and the breakfast has a great selection. The location is excellent, right on the edge of the old quarter. Lots of interesting shops, coffee bars and restaurants around [restaurant "26" is just around the corner]. The staff are very helpful. Everything was excellent and I would stay again.
Very nice hotel”
This is a very nice hotel. The room was very clean and everything worked. There's a weird mini-bar setup where you buy stuff from the lobby pantry and take it up to your room yourself. The staff are very courteous and professional. There's not much around the area though. For me, the location was perfect for my business trip.
I had a great stay here. The staff helped me negoiate a taxi fare when they didn't have to get involved (i appreciated that they did) and the rooms are really comfortable and reasonably priced. I will stay here again!!
A nice hotel, highly recommended.”
Located just 2km from Ho Guom (Ha Noi's most beautiful lake), this hotel not only comes with great location, but room is clean, and staff English are extremely good. Food is also an advantage of this hotel.
Good for Embasy use ”
There was little option for food, pizza, pho, and small internal Restraunt menu. No pool, no deck to sit outside, fitnesses center small. The staff was very friendly and helpful
a smoke free and overprice town hotel”
chose this hotel as i have a meeting here...i think it is overprice but all in all the facilities and service is quite good...but i think i could get the same thing at other hotels in hanoi...however to put a note, there is a halal outlet nearby. Anyway, i hope the agoda management will state if hotel is a smoke free to help people make decisions especially smokers
too expensive for a town hotel”
chose this hotel as i have a meeting here...i think it is overprice but all in all the facilities and service is quite good...but i think i could get the same thing at other hotels in hanoi...however to put a note, there is a halal outlet nearby. Anyway, i hope the agoda management will state if hotel is a smoke free to help people make decisions expecially smokers
Nice Hotel, Very Nice Staff”
We had a short, one night, stay as we were on our way to Ha Long Bay the next morning. We did get to the gym and had breakfast, both were very nice. This is a good hotel and quite reliable. Rooms look just like the pictures, breakfast was slightly above average.
Small but Hilton brand quality hotel”
They are a cheaper brand of Hilton group, but their amenity was what they use at Hilton, service was nice, staff was helpful. Room was big enough to comfortably spread our suitcases, housekeeping was done perfectly. I'd definately go back if the price and quality stays the same.
Perfect low key option in Hanoi”
We had an excellent stay for 4 nights at the Hilton Garden Inn in Hanoi (originally booked for two nights but extended by two extra). The rates are very fair for the size of room, and everything is very clean and works well. The building has proper fire escapes and sprinkler systems which is not always the case with Hanoi's smaller 'boutique hotels'. The hotel itself and location are mostly very quiet (which is unusual in Hanoi) and the area near the hotel is a lot more relaxed and local than, for example, the old town. Though there are not many restaurants very near the hotel, you are only 5-10 minutes from the Metropole and Opera House area and 15 minutes from the Hoan Kiem lake and Old Town. Breakfast the was a very adequate buffet and can be bought (about $15 for American breakfast, and $8 for Continental) if your rate does not include it. Finally, the staff in the hotel were all wonderful and special mention must me made of Ms Hien and the front desk, who went out of her way to help us in every way. All in all a highly recommended option in Hanoi.
Nice without character ”
Had a mixed experience with this hotel. By no means is a bad hotel but not quite a memorable one either. Location wasn't too bad, about a 20-30 minute easy walk to the Old Quarter. Room was very clean and comfortable but shower needed work as it was impossible to shower without getting the whole bathroom wet. Otherwise nice strong air conditioning (which was very much needed in the Hanoi heat) I booked the room for 1 guest but for a king size bed. Upon check in they realized that I was also traveling with my partner and for this we were asked to pay a fee for an extra person per night we stayed. This did not amount to much but never have I encountered such a situation in an international hotel. Would have been my fault for booking only for one guest when there were two of us. My understanding was 1-2 guests per room has always been the same price. Perhaps it's a hotel policy which I didn't understand. Overall a pretty average stay. By no means a bad one but we also stayed in another hotel which was half the price of this hotel but with much better service and a much better location in Hanoi.
Modern and clean room. Good location.”
I arrived at 10 plus, they let me do the early check in. and 3 days later, I was leaving for night flight. They allow me to do late check out at 3pm. very good staying experinece with reasonable price and definitely will come back to this hotel again. This hotel room is a lot newer than Hilton opera which is quite old.
Wonderful time, nice people and good food.”
Hanoi is great place to visit and experience the great time. Culturally rich city with lot of things to explore and communication with people in English will be difficult. Hotel was indeed nice, comfortable and wonderful.
There was no garden in Hilton ‘Garden’ Inn”
I stayed Hilton Garden Inn rome airport ten years ago. That hotel was really good. And garden was great. So I booked hanoi hilton garden inn cause I thought that I can exercise at good garden this time too. But there was no garden. Everything except garden was 5 star hotel grade. Clerk and manager was really kind and food was not bad. But about garden, expierience of this time seems to remain bad for me.
We had a great holiday. The staff were friendly and helpful
Good location . ”
Very helpful customer service manager , Ly who assisted us to communicate with the driver to Sa Pa .
Good location and very kind staffs
There was some problem in house-keeping.
I have stayed here many times and will continue to do so in the future. Great hotel in Hanoi!
good value hotel in city cente”
very good value, great location and very comfortable, clean room
Worth for money”
booked the hotel at last minute and it is my good choice. Located in city centre with alot of good food around. The room is very good and clean. Definitely will come back
very good place in hanoi.”
When reservate hotel in agoda,include breakfast price should check.breakfast is expensive
More than satisfactory
Good hotel, good staff and good location. Love it.”
Clean american style hotel”
Conveinent and clean, but it would be better if there are more clear announcements for restraurant near by.
Comfortable, Clean and Centrally Located”
As usual, a great stay. Everything was fine. Food, wifi, room, all are good and value for money. Will definitely stay again for my next visit to Hanoi.
Very clean and comfortable stay”
Very new, clean, and comfortable room. Location is good. Inexpensive. Really value for money. Would highly recommend this hotel to all business travellers.
Pleasant,satisfied and memorable”
enjoyed our stay in this cosy hotel”
The hotel is located at walking distance from most interesting places in center city. It is worth mentioning that there two Hilton Hotels in Hanoi, so make sure you reserve the one you want. The room I stayed was clean and I think a bit small for the price. The members of the staff were Ok in helping when needed. I did not have a chance to use the gym or pool.
A bit stale but good comfort ”
Overall, very comfortable. Staff were extremely helpful. Location not as central but was nice to be out of the craziness (where we stayed previously). The breakfast is just so so and decor also not amazing.
decent medium range hotel”
Average hotel. Drinks available on the ground floor but prices ridiculously high. The mini bar in room is usually empty. Good breakfast No bell boy to help with luggage or taxi. This is the true weakness of this place.
Moved to Hilton Opera”
I booked this hotel on Agoda but when I got there and checked out the room I ended up moving to Hilton Opera Hotel. More expensive but so much better with staff location and overall upkeep of hotel than Hilton Garden Inn.
Nices premises but lacks in Service”
Directly in the center, nice room as Hilton standard, however service was not of a 4 star hotel (no minibar in the room, the minibar in the lobby remained me old backpacker times, not all bath room items were refilled, no propper hair dryer, it was the cheapest version and needed 4 times longer thatn normal ones...)good for private stay when you have time, would not book it again for business stay.
We had a pleasant stay. The hotel is within walking distance to the lake and shopping areas. We enjoyed the hotel as it follows international hotel standards with slippers, ironing board, coffee, tea, mineral water and hair dryer etc. the towels and bedsheets are white and clean. The amenities are great.
We love the hotel as it meets international standards in terms of providing the bedroom slippers, amenities, coffee and tea, and most importantly clean towels and bedsheets. It is conveniently located to the places we wanted to go.
Good value for money”
The location is not right in the heart of old quarter so we'll have to take a 5 mins taxi for food/drinks. Fortunately, taxis are abundant and cheap. There isn't any convenience store nearby as well. The room is comfortable and clean. Front desk staff are friendly and helpful as well. Overall its good experience staying in this hotel.
this HILTON is not that HILTON”
i order the HILTON on AGODA, but found this HILTON GARDEN is not the real HILTON, sure the price also cheaper than the real HILTON. No swimming pool, but have a very small GYM, is clean and quite, but the other situation is so so.
Not much to tell, for the rates offer it not worth!
Very satisfy with the paid amount
Clean simple hotel, ”
OK, simple hotel with limited services. Clean and good location.
Internet is marginal
Great place to stay”
Staff was very helpful in all aspects. Breakfast was outstanding. Room was quiet and nice size. Good location.
very nice location.
For business , this is a good place to stay .
Good Reasonable business hotel”
Good. Staff is very helpful and polite . 24 hours room service is a + sign. The hotel is relative new and is located very central of city.
Hilton Garden Inn Hanoi”
first timer at HGI”
nice location, nice staff”
the room is without the tooth brush
nice hotel but a bit overrated”
nice room, good location, good staff”
nothing to complain about
Excellent 4 Star Hotel”
I really recommend it, our stay was wonderful!
on an average, ok, room prices too high
Our stay was comfortable, all expectations met. Only the blankets were not very comfortable, you feel too hot under them.
Excellent Value for Money”
Nice and Clean room, Easy to get Taxi any time”
Everything was perfect as it was very closed to several Embassy, 2 minutes away there was a very goof French Restaurant which I enjoyed my dinner there.Will stay back again.
Very nice stay with this very new hotel”
For short stay only”
According to expectation and good value for money, shower cap should be standard provided in the bathroom.
Great, value for money!”
It was a great experience. the location and kind of hotel was exactly what we were looking for!
very professional, friendly attentive, comfortable”
very professional, friendly and attentive staff”
Inflexible and not helpful”
What is not flexible is late check out to 2pm when I have to leave amounts to charge at 50% of rates booked.