Exceptional”

Great place

Enjoyable Stay”

Excellent facilities, very clean all around, room was awesome and especially for the price. I booked through an external app and they had all my information and check in went very smoothly. Very professional staff. It is a little ways from downtown and the water.

GREAT HOTEL”

We always stay here when we visit our son in Poway. I feel very comfortable staying here. The rooms are always very clean!

Not clean, worn out rooms, & overcharged”

Check in was easy enough. We informed the front desk we were not parking a car when they asked re: the extra parking charge. We got.to the room. The bathroom door, fridge door, and countertop by the Keurig all did not look clean. Handprints, food, and amorphous goo were evident. I went to get some sanitizing wipes from the maid staff in the hall(which I assumed were available after reading their multipoint Lysol Clean Pledge which says all surfaces and touchpoints are cleaned -- so maybe this was an oversight). Of course the housekeeping crew had no cleaner or sanitizing wipes on their carts to offer me. Just an almost-empty can of Lysol. So what are they using for these supposed deep COVID cleanings? Nothing. Just business as usual (or less than usual) & slapping a blue Lysol seal on the door. This property was a lot dirtier and run down than other Hilton properties I have stayed in. I expected a higher level of care for these things in Calif vs. the southeastern US where we live, but we were disappointed. The armchair in the room was so soiled especially on the armrests that it should have been discarded or reupholstered if they couldn't clean it. I've found cleaner furniture on the side of the road. The final dagger was that they overcharged us $40+ dollars for the room rate and added the parking we didn't use at check out. Still trying to get that rectified as they didn't refund the right amount. My recommendations -- if you do stay, refuse any dirty room, doublecheck your base charges on check in & get a real copy of your bill on check out.

Good”

Good

Very impressive hotel in this area ”

Nice, clean and tidy room. Affordable price with hot breakfast. Very recommended in Rancho Bernado area. Close to Carmel Moutain Plaza for a lots of shopping.

Nice hotel”

All transactions with the front desk, i.e. registration, check out were simple, straightforward and quick. Room was spacious. Airconditioning worked well.

Very Nice Stay, Very Good Staff”

This was a nice stay. The rooms were fine and comfortable. The location was next to a great mongolian BBQ as well a great salad place (Souplantation). But best of all was the very friendly and helpful staff.

My home”

自分の家のようにくつろげます。ヒルトンガーデン インはよく利用しています。どこに泊まっても期待通りです。LAXをのぞいては。

방음이 안되요”

그냥 걸어도 바닥이 쿵쿵거려요.

가족여행!!!”

시설 좋음 깨끗함 다 좋은데 직원들이 딱딱함... 시설이나 분위기에 비해 직원들이 너무 경직 되어있었음